I went to fill a prescription at this store. It was a basic medication that all pharmacies carry. After waiting for about half hour, the pharmacist informed me that she did not have the amount prescribed. She told me "that she's never seen a doctor write a prescription for 60 pills" and "that she only has 30 available" and "she has another 30 but has promised them to a different customer". I'm not sure what that means, but it sounds like preferential treatment and discrimination of sorts. If you don't have the number of pills I need, just tell me that - do not tell me you have them but you're saving them for someone else.
After much back and forth she told me she would order more pills and I could pick up the prescription the following Wednesday.
I called on that Wednesday and was told the delivery would come later that day and that if the pills were not included in the delivery, they would call me. No one ever called me. At around 7pm Wednesday night I called and was told that the delivery came but the pills weren't included. What? Why not? Did the pharmacist even order them?
She again told me you can have the 30 I have. It's almost as if she is refusing to fill my 60 pill prescription. I was furious. She told me I could come back to the store and get the paper prescription and get it filled elsewhere. I told her I really didn't want to do that and waste time driving around to different Smith's without knowing. Finally, after 20 minutes on the phone, she offered to call another Smith's and see if they had them. They did. She did arrange for the other store to fill my prescription and I eventually got my medication by 8pm.
Needless to say, I will NEVER use this pharmacy, nor will I use this store. Their lack of service is shocking. A pharmacist is supposed to fill a prescription. Nothing else. It's not your job to comment on the # of pills a doctor prescribes, regardless of how rare it might be. You are just the pharmacist and have no right to question that. Secondly, discrimination is frowned upon and I definitely felt discriminated against. Being told that she did have the pills but "was saving them for someone else" is discrimination. Period. If this is an acceptable model for doing business, I guess I will take my business elsewhere. If you expect your prescription to be filled seamlessly, you should consider going anywhere except Smith's on Craig Road in North Las Vegas. read more