We switched from the Ann/Rainbow location because of f horrendous customer service from the pharmacist and his techs. The N Decatur location is fantastic. When there have been issues, they go above and beyond to try to fix them. I can't say enough good things. Shout out to Julie (pharmacist) and Michael (pharmacy tech.) read more

After a purchase, all I wanted was a receipt. It was not busy at the time of my purchase. I was told that if I wanted a receipt, that the manager would have to get one for me. The manager, I believe her name was Anna, was being pulled in all different directions right when I got to the register. She finally acknowledged that I needed help. When I asked for a receipt, she advised that she would need to print it at the office and that I would need to wait because she had to do a bag check and also had to go to the pharmacy. I got frustrated and said, forget it and started walking out. As I was walking away, she rudely said something to me. Remember, all I wanted was a receipt. Management is horrible. Extremely unprofessional to a paying customer. Do not go to this Walgreens. read more

This pharmacy SUCKS! I recently had my scripts transferred to this branch & called to get a script filled, since I didn't have the info to use the automated service. I was told that I had no refills & to contact my doctor. I emailed my doctor & waited, wondering why I didn't hear anything back. I called the pharmacy again after 4 days of being without my meds to find out I had 2 refills of the script the whole time! WTF?!? read more

This pharmacy is horrible. Even after receiving confirmation a medication is ready the window will tell you they need another 20 min - an hour to fill it. This has happened multiples times after loading up sick kids to get their meds. They also consistently "have things ready" 15 min before they close so there is no way you can get them that day. Use ANY other pharmacy. read more

I went to pick up med and was 6 cars back. It. Took me forty five minutes to get to the window which is asinine. Every time I've come here, it's been like this, so it's time to make a change because they suck. read more

Kemani provided great customer service. Another lady refused to help me because she said she had to go to lunch. The funny thing is she took the time to speak Spanish on a customer's behalf who was upset. Please hire people that want to help all customers read more

Awful! Zero communication skills and terrible customer service from pharmacy! Rest of store staff has been good. Pharmacy AWFUL read more

My go-to Walgreens mostly for the pharmacy. The Walgreens app is easy to use and I can always refill my prescription via manually or setting up an auto-refill. Either way, the medications are ready when I expect them based on my current number of pills. The drive-thru is convenient, but it can get extremely long depending on if people ahead of you have issues which can't be quickly resolved. Normally, if I see the last vehicle sticking out from the ally, I just park and walk in. If I do this, I'm in and out in less than 8 minutes. The store itself is fairly well stocked. I normally pick up a few drinks and snacks if I'm shopping inside. They pretty much have everything you will need for a quick trip. Depending on the hour, you may only see one or two people working inside the store minus the pharmacy. The pharmacy normally has 3 people there, but they can't assist you with any items on display outside their counter. You can pay for your other non-prescription items when you pick-up your medications. read more

Worst place to fill a prescription! Customer service is awful, waiting an hour every month to pick up is horrible. They send a text saying it is ready and it isn't. It's in a box they haven't unpacked yet, and the employees won't bother with that, so you have to go the next day to wait another hour. Absolutely the worst. Moving pharmacies asap. read more

this pharmacy is horrible customer service is rude .. person I spoke with stated she just had oral surgery done & that she may sound rude & some things that comes out her mouth may sound rude.. but she sounded perfectly fine until I complained about how rude she was being towards me.. I asked for her name she stated I'm rt next to my manager if you wanna say something to her about me she's right here next to me ... your dealing with sick people have some compassion now if she rude I can just imagine her supervisor or manager just being next to her hearing how rude she was as manager your just gonna stand there & listen to all that not say nothing to her ... Blain RUDE read more

This is the worst pharmacy. You wait in line 20-30 minutes in the drive up. If you try calling they never answer or place you on hold for 20 minutes then suddenly you get disconnected. It horrible. read more

10 mins before being acknowledged at the window ? All wile Michael the masked wonder has a casual conversation with a guest for over 15 mins not a sense of urgency in the air as the female who was very nice when she chose to come help me after 10 mins of casually putting stuff away 4 cars left the line another car left behind me the reviews speaks volume of how this location is being ran and cared about their bosses should retrain them and put just a little more sense of urgency in their step and in which order to do it I will be looking for a new location as this 1 has turned to complete garbage !!! I was the 4th car at 710 I left at 8pm that's pretty pathetic read more

bros made me wait too long In the photo center all I wanted was to print 1 photo. Out of nowhere the 3 employees just walked out of there and we had to wait for 20 minutes without saying anything. When 2 of them came back they were just talking with each other and when I said excuse how do I get my picture? She said in a very rude tone "you have to wait" so then we just left cause hellll nooo read more

We have used this Walgreens for years to fill our prescriptions. They are also very convenient for small items like drinks, snacks, health products, etc. This location is BUSY and there pharmacy staff rotates frequently. Regardless of who has helped us we always get excellent served here. They are friendly, kind, and treat you with respect. We will stay loyal Walgreens customers and will continue to use the pharmacy and retail store! read more

ZERO stars for the retail portion, not the pharmacy or the Walgreens company. I'm not going to share my experience in detail. I will say that you should visit this location if you want to write a dissertation about how not to provide customer service! You'll have no problem collecting an ample amount of data at this location. This is a great company! There are great employees! This location, for a lack of a better word, SUCKS!! read more

Absolutely horrible customer service. Don't bother calling. They'll just put you / leave you on hold until they either go to lunch or close for the day. Because of certain circumstances, we have no choice but to use this exact Walgreens. I've encountered some lazy and/or unprofessional staff, but this location must be in the championship playoffs for incompetence. If you can, avoid this pharmacy at all costs. read more

This is for Courtney in the photo center at 7755 N Durango. She is so helpful and knowledgeable! Great customer service, stress free & super friendly. I was in a rush, she made my day!! This is my go to spot for pix forever!! read more

The pharmacy at this Walgreens is great. My family's used it for years and though they've had some personnel changes, they do not happen too often. They get to know us, recognize us when we drive up, and even make sure to keep one drug in stock because they know we need it. They also promptly answer phones, help find discounts, and work with me to ensure we have the best options for my family's health. I love the drive through, but, unfortunately there is often a long wait. Once you reach the front, they always give personal care. read more

Walgreens - Outside - Drugstores Near Me - Las Vegas, Nevada

If you could avoid this location do it, it has the worst customer service, the so call manager its a joke. I don't know how this corporations hire this type of staff. Sorry to say it but they are useless and then they use their race traumas agains the customers, just to get away with the lack of education and manners. Good there is another Walgreens near by read more

Special shout-out to Shantel in the pharmacy for greeting every one with disdain and attitude. I thought it was just me but no, she is rude and condescending in general. read more

Wish I could give you zero stars. Got hung up when I was trying to get clarification on how they handle their prescriptions.... Super professional!! Don't even know how Walgreens stays In business. read more

Arlene from Walgreens pharmacy went above and beyond to help me. Waited on the phone with CVS as they didn't answer the phone, all to help transfer my dads antibodics. She was so kind, thorough and went above and beyond to help me help my dad, and that I love. Let alone how sweet Michael is everytime i come to Walgreens; his positive smile and attitude. It was time I write a review! The Walgreens on Decatur 215 has the staff that will advocate to get you the medications your family needs, even while being slammed and exhausted themselves! read more

Thank you so much to Justin the pharmacist. So helpful and caring I really appreciate it

Both my Physician and I are upset. I've used Walgreens exclusively for over 10 years, so this year I signed up for a prescription plan with the name "Walgreens" attached. For MONTHS now, ALL Walgreens have been "out of stock and have no idea when it will come", of my PAIN medication. My PAIN maintenance medication creates withdrawal symptoms and highly increased pain, when not taken regularly, 5 times per day. This Walmart puts calls on "hold" for over an hour, then disconnects, instead of answering. We're (normally) a happy family, always appreciative of every one, no matter what their position. The employees at this location are short staffed and now, short tempered. In our opinion, Walgreens Pharmacy has declined to the point of bottomed out! read more

*Red flag when the pharmacy technician confuses acetaminophen for psudoephedrine. So dropped off a prescription at 2pm on Thursday was told 1 hour. Went back at 5:30 and was told that the prescription was written wrong and that they need to get a hold of our doctor but since it was after 5 there was nobody in the doctor's office. Why they waited until 5:30 to call is frustrating as well as not calling me to let me know. Now it's Friday 1:45 p.m. and they still have not contacted the doctor and im On my way out of town without my daughter's meds. read more

Porque tienes un espacio tan grande y solo dejas el 10% or 20% para la farmacia. Small place, pocos empleados y siempre una gran linea, si estas sick te mueres en line esperando. Son amables, pero deben ser mas efectivos. read more

The fact that i had to ring the assistance bell more than twice is ridiculous!! Smh it was 8:00pm and nobody was in the store! Unsatisfied customer. I definitely wouldn't recommend THIS particular store. read more

I haven't been to this Walgreens to fill a prescription for a couple of years because the service was so horrible I would rather drive 4 miles extra than deal with their incompetence. I just filled a couple prescriptions and they've totally changed, all new staff and they are wonderful. I wish I could remember the name of the pharmacy techs that helped me but I was in and out within 10 minutes. Very happy with the changes made at this location and will be returning. read more

I can't wait to switch pharmacy's. They put a prescription on hold so I could see if I could find it anywhere else (I know they have a system that they could have checked) so I got through another place no problem but it wasn't available. I called back to take my order off the "hold" status and after 3 calls each over 25 minutes I get put on hold them they disconnect the call. Absolutely frustrating, hire some help if you want to be a successful business. As I was on hold the third time before being disconnected again I checked reviews and I am far from the only one they do this too. I will never get back my wasted 75 minutes trying to take a hold off my prescription. I am switching to farm and Durango. read more

I had oral surgery on Thursday. My surgeon sent 3 prescriptions to Walgreens at 11:45 am. They said my scripts would be ready in 2 hours. I called Walgreens at 3:00, they said they didn't have an prescription for me. I called me dentist and they followed up with Walgreens. They then said they had them but they wouldn't be ready for 2 more hours. I called again at 5:30 and they said that 2 were ready by the pain meds wouldn't be ready until the next day. I said that I could go to CVS and they could have them ready in an hour and then they said they could get everything ready by 7:30. I went there at 7:30 and they said their computers were down and they could give me my prescriptions, even though one was an antibiotic to prevent infection. They said I could go to another Walgreens, but when I called another Walgreens they said they couldn't pull up the prescription since the other Walgreens system was down. I asked this Walgreens to at least give me one of my antibiotics so I wouldn't be at risk of getting an infection. They said no. I had no way to go to any other pharmacy since they couldn't pull up my prescription in their system was down and even though the prescription was sitting there ready for me to pick it up, they would not give it to me. Instead, they wanted to send me all over town (go to the one on Cheyenne, go to the one on Farm, etc.) even though other Walgreens would not have been able to help me. They were willing to chance me getting an infection rather than give me my prescription that was READY and I could have paid cash for. When I received an automated message the next day that the pharmacy was open, I called them to verify that my prescriptions were ready. There were "2" callers ahead of me and I waited online for over 30 minutes. When it was finally my turn and it rang, they kept pushing the hold button rather than answer the call. I finally hung up and called the Walgreens at Farm and Durango. They helped me, transferred the prescription over to their store and I had all my meds in less than an hour. read more

Worst pharmacy service I have ever encountered. Firstly my RX was delayed for 5 days without reason then once it was finally filled it took 1.5 hours of sitting in line to pick it up. There is no way that it should take this long to pick up medication that was already been packaged and ready for pickup read more

I'm a potential new customer and sat on hold for 35 minutes. No joke. I'm going somewhere else with my business.

This location has been great with transferring my prescriptions to... staff is always very friendly and professional at the pharmacy in particular... I haven't had much interaction yet with the rest of the store, but its always clean and well stocked! Great location for me too! read more

Best walgreens on most that i been, there is a pharmacists named Sean very nice guy always ready to help you with any problem kindly and he really deserves to be a pharmacist I know how to 10 years ago Has a pharmacist in and other store but always been the same guy trying to help He's patients.. I am there every month And he always is ready to help me and not only me I've seen him with other people too.. The rest of the stuff they're very nice as well read more

Came in today to get some Claritin D and noticed they had some Rubbing Alcohol and Peroxide (limit one per person) which has been hard to find given these times. The Pharmacy Technician, which I can't find her name on my receipt, comments about how she didn't know they had rubbing alcohol and she would have to go get one when she was done helping me. She finishes helping me and immediately leaves the counter to go to the rubbing alcohol, I hadn't even grabbed my bags. I walk past her on my way out and she had grabbed the remaining 5 bottles and was walking back to the Pharmacy. I'm sure she was either keeping them for herself or she was holding them for the fellow employees. It makes sense as to why there are never Lysol Cans or Wipes available at stores. So disappointed at how people act during these times. read more

Had prescription sent in Tuesday to be filled Saturday. They said they were out of stock. Called and said they should get them in Thursday. Thursday, we're not sure yet call back Friday. Friday, we don't know try tomorrow. Saturday, sorry sir we didn't order you prescriptions. It will be another week. Same story with other Walgreens. You try calling, and it's impossible to get through. When you do they lie to you to get you off the phone, or hang up on you after 45 minutes of waiting. read more

Hours for the pharmacy are not clear. They have it posted on the drive way window 9am-9pm. Never states weekend hours. So assuming it's all week, the operating hours are actually different on weekends. Thanks to this not being clear I drove a 20 min drive to get to a closed pharmacy. read more

Was on hold for the pharmacy for a total of 45 minutes. After holding for 30 minutes they automatically hang up. Absolutely terrible.

I'm happy with this pharmacy. I haven't had any trouble picking up my prescriptions from here. I don't have to wait in line very long and it is clean. read more

If I could give negative stars I would. I have had numerous errors with the pharmacy dept. I have spoke with the store and pharmacy manager several times. District manager doesn't return emails. Filled 4 complaints with the state for the multiple errors. Either you won't get the full amount of your prescription, they will give you the wrong med and charge you more or they will fill the prescription in the wrong family members name. I will not be going back to this location and I may be done with Walgreens all together. read more