Kelly Ireland was amazing in helping us use our credits for a cruise we couldn't go on last year. I…read moredidn't realize travel agents were even available anymore, but thought I would look online, and was pleasantly surprised when we found Kelly; she had experience dealing with cruises and had satisfied customers! She sounded perfect and was all that and more! Kelly is a wealth of knowledge, down to earth and easy to work with. She goes above and beyond to help you have the best possible experience, she truly cares. She helped us in ways that we never even imagined, she is amazing, and we are forever grateful for having her help us. She was able to upgrade us (so that we would have exclusive accommodations) by combining our credits, etc. to give us the best possible experience, one that we will never forget! On this cruise we loved the personalized service, being catered to, and the special treatment we received from the staff. This absolutely would never have happened without her good help. We couldn't be happier with having Kelly as our travel agent. It's so good to know that now we have someone to help us plan our trips in the future. She is highly recommended! She says she just really enjoys helping people plan their trips. I say, what a gift she is, thank you Kelly!!!

Kelly Ireland was a fantastic help planning and booking our 12-day Mediterranean Cruise on Holland…read moreAmerica. Her knowledge of cruising, the cruises line, the ship, the shore excursions and even what to pack proved so invaluable during the planning stages of our vacation. I highly recommend Kelly for any and all your travel needs. She is extremely helpful and professional and we couldn't have planned this without her. The cruise was absolutely phenomenal and we had the time of our lives!

Best guy to go to last minute!!! Eby Johnson booked our party of 5 for a trip to vegas the next…read moreday! Thank you!

Kristine and Andrew of Understated Travel were phenomenal travel agents. I can't recommend them…read moreenough. They considered every detail of our winter trip to Aspen, Colorado, helping us to nail down efficient travel arrangements despite unexpected storms and book an exclusive condo I simply couldn't have found without their expertise. They were knowledgeable about the top restaurants in the area, too, and secured choice reservations on our behalf. For anyone who is seeking thoughtful suggestions and attentive support forming and finalizing a travel itinerary, I would highly recommend reaching out to Understated Travel! -Jordan & Laura

Twice in two weeks, I (and dozens of other drivers) were stuck behind a KayLee Charters bus/buses…read morethat were traveling in the express lane, northbound I-25 near Monument-Castle Rock, Colorado. Mind you, the toll (express) lane was open, but toll free. Also, bearing in mind that it is illegal in Colorado to travel slower than the speed of traffic in the left-most lanes, that is precisely where the bus was traveling. In this hilly portion of I-25, the buses were not able to keep their speed, at times dropping to less than 60mph in a 75mph zone. This created a lot of havoc and gridlock with other drivers, with many choosing to cross the double white lines of the express lane to get around the slower buses. I called the KayLee home office after the first time this occurred (as an off-duty officer) to report the poor driving of the three buses. I was informed that the drivers were being contacted by radio to vacate the express lanes to curtail the traffic issues they were creating. The three buses instead stayed in the express lane as they continued all the way through Castle Rock, long after the express lane ended. From what I could tell, the buses were fully loaded. Event #2 was approximately 2 weeks later. As I traveled in the express lane on the same roadway with my wife, I noted a single charter bus causing the same issues in the express lane several cars in front of us. This day, there was far less traffic on the Interstate, yet the bus was holding back several dozen cars in the express lane (again, we aren't supposed to cross out of the lane until allowed to do so), and hitting his brakes in response to the drivers not happy with the bus Again, several drivers were going around the bus illegally and unsafely to go on their way. At the end of the express lane, I went into the right lane to get a look at the company name (KayLee Bus J2903, June 10, 2023). The bus driver then abruptly changed lanes nearly striking our vehicle. Thinking I may be in his blind spot I honked my horn to alert him. He stayed partially in my lane, swerving at me, and then laid on his horn for 30 seconds or so at me. As I attempted to get my phone camera on to record the reckless behavior, we waved his hand and stayed on the horn. We are convinced that this driver attempted to force us from my lane in a very careless and reckless manner, even changing lanes several times and speeding near us as the harassment continued. The only positive of this experience was the caveats that he had an empty bus and I also had my forward facing vehicle camera on. I once again tried to contact the company (I was a bit more animated and angry this time) but no one answered nor returned my demand for a follow-up call. If I can keep one person from putting their loved ones on a charter bus owned by Kay-Lee Charters of Denver, then I have made my point. And WHEN something serious happens involving this irresponsible company, I want the investigators to find this review of their past reprehensible behavior to attest that it likely was not simply an accident! (My wife doesn't call me Captain Safety Pants for nothing...)

Tyson was the best bus driver I've ever had in my entire life. Safe, kind, and gets ya there on…read moretime.

Not sure what happened. I saw an ad on an internet search via google, went to their web site to…read morewatch their video on their employees, job environment, hiring practices and careers with them. I applied and waited a few days, didn't hear back from them so I made a call and they took my info saying they would get back to me. Never heard from them via phone and yet, they sent me an email saying not to contact them.... So I'm wondering what is the point in promoting on a web site that your company is super friendly and a great place to work and then treat a potential employee so poorly. Either way, I probably dodged a bullet working for them.

This is a great service. You can make appointments online before customer service opens and you can…read moreget your appointments. But what I don't like making your drivers go clear across the city to pick up a person than the other side of the city. Try keeping in the neighbourhood. For example in Cherry Creek than to Rose Hospital is in the area. But going to the DTC than to North Glenn etc. They say it's a ride share I am not complaining about that. But going to one part of the city to the other where you can pick up more passengers. Sometimes they past my place once or twice. The drivers are always friendly and on time. The only other thing sometimes google maps don't give the faster direct way. Sometimes like going on 14th Ave instead on Colfax Ave. Sometime you have to go old school and not use google maps etc. If drivers know the city sometimes the old fashioned way. Over all it's a great service. I hope you still have weekend service after August. Last be honest if late like weather, accidents traffic but not use share ride has an excuse. Tell us the truth. Ride is late due to.... I know it's a ride. Thanks for good service.

Awesome service! We were only allowed to take one school field trip this year and I was extremely…read morenervous about using a charter service. I cannot say how thankful I am that everything went so smoothly. Our busses were on time, clean, and our bus drivers were friendly to our students. Thank you!! -Mrs. M

Helped us find the right plan and package for our family. Andrew gave us great Insite about…read moretraveling overseas with children.

I hired this company to drive my son and his friends to prom. They were available last minute, but…read morenot only were they available, they messaged back and forth with me over the course of a couple of days figuring out the details. They were super patient, and responded almost immediately. The night of prom they were right on time, they communication was definitely on point, the vehicle was perfect. The driver was amazing! Everyone ended up having a great time. I would definitely recommend this company, and if I need a luxury vehicle in the future they will be the first company I reach out to!