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    Smith Wood Floors

    4.2 (5 reviews)

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    The Flooring Company - #TheFlooringCompanyLLC #FlooringMichigan #carpet #Vinylplanks #Hardwood #Tiles

    The Flooring Company

    (18 reviews)

    Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

    I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

    Floor & Decor - Old products that do not sell boxes look like they have been in a flood

    Floor & Decor

    (35 reviews)

    First, let me say the selection here is amazing. It's completely overwhelming how many options are…read moreavailable. There are beautiful displays to help spark your imagination and the pricing is very large and clear so if you are working with a contractor with a per square foot price range you are in good shape. And, what they have on the floor is in stock (you can generally see it sitting there.)Product selection and availability are definitely not the issues. So, what is? Service. They just haven't figured that out yet. The person I feel for the most is the cashier. I have now tried checking out twice and the illegible UPC codes typically printed on the depth side (yeah like a quarter inch deep) are distorted and impossible to scan. Two out of two times she has had to either go get a legible code or stand there calling for assistance that never comes. I had to go run and get a couple different samples hoping one might scan easier. So, if one person is in front of you in line it will take no less than 10 minutes to checkout. And then on the floor, you have people very willing to help but you have to stand there as they go rushing by saying "I promise I will be right with you". So I am not saying the people don't want to help you, it's just there are bad systems and processes that make it really difficult for them to do it.

    Such great service. I was greeted when I walked in and they were very attentive and made sure I got…read moreexactly what I needed. I would recommend going here and I will be returning.

    Smith Wood Floors - flooring - Updated May 2026

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