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    Floor & Decor

    2.8 (36 reviews)
    Open 8:00 am - 7:00 pm
    Updated 1 month ago

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    Old products that do not sell boxes look like they have been in a flood

    They understand Retail but have no clue to assist homeowners on their own projects. They only want to sell products. Management is very poor in giving any construction knowledge. Customer who do not have a contractor is pushed to refer a source that will measure but not give advice of alternatives

    Quartz countertop
    Jason N.

    You guys gave me the wrong slab of quartz countertop! I ordered and paid for SKU 923700902. What you gave me was actually SKU 100066117...the slab had the wrong SKU sticker on it. This is the second time this has happened to me. In the photo, the correct SKU is the triangle piece at the bottom...laying on top of the incorrect piece. Will you please resolve Case # 03038132 that was created on April 6 so I can finish my kitchen project!?

    Grace K.

    Blown away by the overwhelming variety of tiles available to choose from. It was fun to roam through all the aisles and dream about the possibilities. I appreciated the mini models towards the front of the store that offer inspiration for showers, bathrooms, offices, etc. My contractor advised me to visit this store and browse Pinterest beforehand for ideas to pick out tiles for a bathroom renovation. Whenever I had a question, there were staff nearby restocking and organizing I could approach for help. I did feel the store was somewhat understaffed and could benefit from more available reps for customers to reach out to if they need help. After browsing some, I was able to purchase a few samples to bring home (they are returnable) to figure out how they looked under my lighting and wall color. I do wish the SKU #s/product names/scannable barcode were available on these samples or at least in larger print for the cashier, who asked me if I took photos of the tile names on my phone and read them slowly out loud for her to punch them in at the register. Just something to consider for efficiency's sake when it gets busier as there was a line starting to build behind me. Overall, I liked this store and will be back for any future renovation needs!

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    6 years ago

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    Floor F.

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    10 months ago

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    8 months ago

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    5 months ago

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    8 months ago

    Absolutely 0 customer service. They won't answer when you call and they basically have no one working in the pickup area.

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    2 years ago

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    1 year ago

    Worst service I have ever seen , we had to wait for a long time for someone to help us load

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    Floor F.

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    5 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    2 years ago

    Great place! Good selection- knowledgeable and helpful staff. Got everything I needed with 1 trip

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    2 years ago

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    2 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    Ask the Community - Floor & Decor

    Review Highlights - Floor & Decor

    Incredible selection, but better then that was JANE one of the designers.

    Mentioned in 3 reviews

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    This company uses predatory business practices. They lure you in with their reputation and their…read morefancy show room and act super professional in the beginning - but the fact is they require $550 for an in person quote, and 50% down before starting... as soon as they received my 50% down payment (you should never do this, 50% gives the corporation far too much power) all of a sudden it's like a switch is flipped and they treat you completely different. That's because they have successfully trapped you, after that all promises of high quality, timely work, and project management that is supposed to be all of high standards, given the premium price points and additional costs of this "professional" establishment, stop existing. They then higher random 3rd party contractors for the bulk of the project for the cheapest prices - while charging you top dollar. They don't hold them accountable, and they don't care. You will have to beg to get them to show up, and beg for them to come back when round 1 ends up being such low quality work that you'll need a re-do. They do this on purpose because a lot of people want to avoid the headache and will accept the low quality work. Avoid this corporate nightmare, they deliberately will try to cut corners on you, they force you to manage your own project, and ultimately you'll realize you got completely taken advantage of. The time frame for the project they present is a lie. The high quality and professionals they promise it a lie. You need to beg to get their experienced pros - they will send you random workers they find who barely know what their doing for the first round - then give you the better workers if you complain. Get ready to get on your hands and knees begging for your project to get focused on while you try to compete with 10+ other people begging for their project to get done at the same time. They over schedule and don't care because all they care about is getting you wrapped up in the predatory contract and then that's it, you're trapped. Find businesses that don't have these predatory business practices, go directly to places and work with them directly. You don't need a glorified middle man to "manage" the project for you, it's nonsense - it actually overcomplicates the project and they don't manage anything anyways, they make you become a full time project manager or things will never get done - or be such low quality that it'll appear your premium priced project was a DIY job. If you respect your time, money, and soul, you won't use KSI corporate nightmare.

    3 week job turned into 6 month, wall & seat frame wood cracked & crooke, tile guy was awful & had…read moreinstalled crooked & unlevel tile with grout all over the tile & now grout is cracking all over

    Photos
    KSI Kitchen & Bath - Photo courtesy of Zey Hill, KSI Designer for Cranbrook Homes.

    Photo courtesy of Zey Hill, KSI Designer for Cranbrook Homes.

    KSI Kitchen & Bath - Photo courtesy of Zey Hill, KSI Designer for Cranbrook Homes.

    Photo courtesy of Zey Hill, KSI Designer for Cranbrook Homes.

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    Photo courtesy of Zey Hill, KSI Designer. Dura Supreme, Crestwood, Square Inset Arcadia Panel for Cranbrook Homes.

    Floor & Decor - homedecor - Updated May 2026

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