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    Smith Marine

    4.2 (5 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Smith Marine

    Boat dealers

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    Valley to Summit

    Valley to Summit

    4.6
    (25 reviews)

    Intro to Rock Climbing with Valley to Summit on September 18, 2022…read more This was my second trip to Chickies Rock with VTS and it was wonderful! There were only 5 of us, so plenty of time to climb. Our Guide, Bob, was so patient, engaged and informative. I learned a lot of great things that I had not known before about clothing, ropes and technique. Bob was so patient with me and was there with his " green pointer" to help me over the tough spots. You should know that I am 74 years old and tho I have climbed indoors for a few years, my stamina was not that of the youngsters who were there! Nonetheless, it was a great time! I highly recommend Valley to Summit, this being my 3 rd trip with them. They Rock!

    Absolutely amazing professional guides!!…read more I hired this company to guide me through the winters treacherous water fall trails of Ricketts Glen that is normally closed off for hikers that don't have the explicitly specific required safety gear for winter hikes which this company provides. The guides were patient and helpful with the small group in getting gear on and going over all the safety equipment. They were never impatient with anyone and insanely kind. You could tell the guides truly enjoyed bringing everyone out to this amazing trail at Ricketts Glen State Park. I wasn't sure what to expect but OMG it was worth the money spent to have these guys/gals guide me through the trails. I took tons of pictures and was never rushed at all while taking in the views and photos. This company comes highly recommended amongst the hiking community even out of state.

    Buckman's Ski and Snowboard Shop - Montgomeryville

    Buckman's Ski and Snowboard Shop - Montgomeryville

    3.6
    (19 reviews)
    $$$$

    I went in to see if they could help adjust my bindings to fit my new boots. The staff member I…read morespoke with explained that they wouldn't be able to work on them due to their age, which I understand. However, the way it was explained came across as rude, and no alternative options were offered. She did assist me with choosing a helmet, and a younger staff member upstairs (with glasses) was very helpful and took the time to help me. Despite that, I left feeling uneasy after my initial interaction. First impressions matter.

    This hurts me to write this because I am all about small businesses, but Buckman's did me wrong…read moremultiple times. Bottom line: If you want to get your skis serviced in a timely manner, go somewhere else because this place doesn't have its systems in order to keep their timing promises + I hope you are also comfortable with slack mask-wearing discipline during COVID. Broken Customer Promises: 1. Broken Promise 1 - Failed to Keep to Servicing Schedule: Turned in skis for rush servicing with promises of next business day completion. The next business day, I was informed my skis would be 3 days late. 2. Broken Promise 2 - Failed to Keep Customer Service Remediation Promise: I was promised that to make amends for the lateness, they would ship my skis to me after service (I live 2 hours away - hence I requested a rush). When I called, they backtracked on the promise. Other Issues: 1. It was very blatantly obvious that one of the more senior store staff that interacted with customers struggled to keep his mask on. Occasionally it was on, but it was most often off (as in mouth and nose open). The rest of the staff kept their mask on and had no issues. 2. There was mass confusion of where lines were and where to go for specific services (paying, seeking product advice, ski servicing) and etc. People were standing around waiting for service. Deeper Operations Problems: I stood around long enough to overhear an interesting conversation between the staff and customers about the store's issues. Apparently, there are two digitally tracking systems for ski servicing that don't talk to each other. So although everyone is supposed to get an automated text and email, its very easy to fall in between the cracks (like me), if it is input in the wrong system. The staff was consistently checking between the two data systems, an easy point of mistakes and inefficiency. The Staff is Great Though: While I was standing around, I did see lots of friendly and caring staff helping people find the best gear. They seemed like lovely people. However, they were clearly overwhelmed and clearly sagged with bad systems + management struggles. Final Thoughts: I hate to sandbag a small business with so much history in the community, but they really did me wrong. I had to spend $300 (in extra travel and lodging costs since I was from out of town visiting family) + adjusted my winter plans because a business could not keep their word. I also canceled visiting family out of an abundance of caution after interacting with the non-mask wearing customer service person. Thanks Buckman's.

    Smith Marine - motorcycledealers - Updated June 2026

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