Steven and Alexandria were very nice and helped me get service quickly and on with the rest of my…read moreday. They both made sure I was aware of what was happening for each step and informed me on what was needed and what could wait longer. The price was right and the service was truly stellar. I would recommend getting your oil changed here!

Great service and very friendly staff... took maybe 10 minutes! Got the fully synthetic oil change…read moreand filter. Vehicle running great!

Brian went above and beyond to help me with an ignition issue. Used his lunch break to drive to…read moreCumberland State Park to see if he could start the car before calling for a $150.00 tow and it worked. Then researched the issue through VW and offered 3 fixes . Seems VW has an ignition problem with no guarantee to solve the issue and no call back shame on VW. Anyway it's working now and I am ever so grateful. Thank You crossville auto repair

Well, I wanna love em, I really do. Its just that it took nearly three weeks to complete the job…read morethey had promised in one day. I do understand when shade-tree mechanics, like myself, bring in a project after phucking it up, can be a real nuisance. I mean, who wants to repair some yahoos dumb mistakes, right? That being said, three weeks to install coil springs and forgetting the goddamn shocks? How do you do that? So the car is back and gonna take a long drive to settle it in and see how it feels. So far so good. I aint a religious man but will probably say a few prayers anyway, just to be sure. Would I recommend them? Well, they are friendly and seem very helpful. I give them the benefit of the doubt on the mechanic skills and if youre a patient man, I would say give em a shot.

Preformed wheel alignment. Car was taken right at the appointment time and was completed quickly…read more Price was very reasonable. Great service.

Bought new tires, tried to get them rotated at 5,000 miles, too busy, made appoint for one week…read morelater. I returned as scheduled, on time, again too busy, don't know when they can rotate the tires, wanted me to leave car there. I've been here twice now trying to get tires rotated. I gave up & left. I'll never return here again, what a poor way of running a business!!

We had been taking our vehicles out of town for service and wanted to try someone local. Car Fix…read morewas recommended to us so we had a relatively small item repaired on our second car. I appreciated the online booking and the text reminder of our upcoming appointment. Unfortunately some unexpected parts needed to be ordered but all the work was done within 24 hours. We appreciated their customer-focused service and fair pricing. These are the takeaways here. We recommend that you give them a try!

Went in for an oil change special. While I was there I asked them what they would charge to swap…read moreout my quick struts on the front and shocks on the back. Labor only. Quoted me $730.00.... Clarkrange Garage did it for a hundred bucks in forty minutes.... Nothing but a rip off place.

Been in on two occasions. One for a battery replacement on my Lincoln and an alignment on my Jaguar…read moreXJ50. In both cases the result was as expected or better. There was attention to detail and great communication. Possible areas for concern were pointed out but I wasn't pushed to any extra service. During the batter exchange all setting were restored and one touch windows were reset. I will be back.

Quality of service was bare minimum I was going to have a engine replaced by them but had another…read morecar had a little less or I thought $1800 because they didn't feel it was necessary to do what I paid them for I would not recommend not even for a bicycle chain I didn't do my research to find out that they were not good workers, but I know now

I can't begin to explain how friendly and courteous the people at this dealership are…read more On Sept. 25th I was in Crossville for vacation when I ran off the road and bottomed out my vehicle pretty good. I took it into East Tennessee Ford for them to check it for me, as we were going back to Florida the next day and didn't want any unexpected surprises. Service Manager Joel took it right in and checked it for us within 10 minutes and declared all was well and we were good to go. He even refused payment and bid us a good trip home. We were so relieved to have had Joel do this for us. I don't know that we would have received this level of service if we had taken it to the dealer we bought it from!!

Just called East Tennessee Ford. I was needing a new key for my 2015 Ford Focus. I spoke with the…read moreparts dept. and I got the shock of my life. To get a new Key, Just the key it is $290.00 plus tax. then I have to pay for the key to be cut and then I have to get it programed. I did not ask what the rest of the price was as I new I was not going to pay these morons that kind of money. I have had Fords all my life and i am in my 70's I can tell you this I would never buy a ford product and I sure will never buy from East Tennessee Ford. Second I would recommend everyone find another dealer to deal with. John Jamestown Tn.

They said they were having a tire sale. Buy 3 get 1 free. I agreed immediately. They had to…read moreorder the tires and charged $750.00 deposit. They gave me a receipt for the deposit. The price seemed a little steep so I asked for a printed invoice. They charged $247.00 for road hazard. I told them I didn't want road hazard. They said that is the only way to get the discount. I asked for a refund and they said I would have to wait for corporate to refund it. Been a week no refund yet. Don't trust these crooks and the add on they sneak on your bill.

Will never take my car to be worked on or serviced. Asked to work on issue and never fixed it. Was…read morecharged $600 to tell me to take it somewhere else. They were supposed to service my car but when I took it to another place, there was a valve leak and brake shoes was bad and they never mentioned it to me.

They were the only shop open on a Saturday. They worked passes what their sign said. They were…read moresuper helpful and extremely nice. They fixed our car very fast and at a great price. Being that we were 8 hours from home. I would highly recommend them. They helped us immensely.

These guys Always do great work at a great price and i don't recommend just anybody I'm really…read morepicky about who does work for me