Before I start, I do want to say that the staff of this office - absolutely delightful. Very sweet…read morepeople who are very professional. Love the office - clean and respectable. After calling around to several different dental offices in the area before making my choice, I chose Dr. Cerone almost entirely based on Eric, the receptionist who was one of the most professional, efficient, and knowledgeable dental office receptionists I have ever met to this day. Unfortunately, he does not work there anymore, and unfortunately, the dental care provided did not match the care he provided.
I went in to get a root canal and a crown. After receiving my root canal at a great endodontist that Dr. Cerone's office suggested to me (endodontist did a perfect root canal - endodontist was, again, suggested by Eric), I went back to Dr. Cerone's office for my crown. Out of respect, I will not name the dentist who treated me... But I will say that I made 5 EXTRA trips to this office that did not need to be made because my crown was poorly made 4 different times. I calculated, and I spent a minimum of 11 extra hours in that office that, had the crown and all the procedures been done right the first time, did not need to be spent.
I am an extremely patient, forgiving person... But even I will say that 5 extra trips and 11 extra hours for a simple crown is excessive.
Even then, I did not complain - I understood that sometimes people make mistakes and maybe the entire thing was not completely in their control (they send their crown molds to an off-site location). I wasn't going to write a bad review, even when I knew that this kind of treatment and care deserved one. When I requested to have a few simple fillings done out of precaution (because I did not want to go through the trouble of another root canal... surprising, I am sure) and I asked for a discount for all my troubles, they simply said no. Now THAT, my friends, is overkill. When you know the extreme amount of time and trouble that one of your patients went through for a simple crown from one of your dentists and you won't even offer a simple discount after all that... That is ridiculous. And that's saying a lot, coming from me.
To top it all off, when I went to my new dentist a week or so ago, he took a look at my X-Rays and immediately asked, "Who did your crown? This is not a very well-done crown..." and proceeded to show me why. He did mention, however, that the endodontist who did my root canal did an excellent job.
All of this to say - I can take people making mistakes, even multiple ones. I do believe that if the mistakes and less-than-acceptable treatment/care is excessive, the care provider should make amends or some sort of effort to placate the customer. Bad customer service and care on TOP of excessive unacceptable treatment is not okay. Period.