I made an apt w Dr, Chai, saw him for about three to five minutes after my cleaning then he sent a new dr in while he went to lunch. They emailed my information to a person that was NOT on the list of people verified to obtain my info & still had not sent ME any information. The cost amount & work that I was told needed to be done did not match what was sent. I gave them another chance and went back after expressing everything I just stated & more. I expressed my severe anxiety as well as my medical background of leukemia & a bone marrow transplant. Covid doesn't seem to influence this office. Everytime I went there were three to five patients at a time in a small office. I was extremely uncomfortable everytime from the dr going back & forth between all the patients instead of finishing one & moving to the next. often when I was waiting it was for a long time for something that only took a few moments. There was only one apt where he did not leave for another patient & it was when I had so much work done he had no option. My 2nd apt was on November 4th, lasting about five hours. Towards the end, when the dr was with another patient I asked the tech if I would be getting pain meds & also expressed that one of the crowns felt very uncomfortable. She told me the doctor would prescribe something and not to worry because the crown was only a temporary. I was not given any prescription nor was it brought up. When I left I was told that my teeth would be sensitive for a few days & my crowns would be ready in two weeks if not sooner. After my tongue was no longer numb I noticed that the dr had chipped one of my healthy teeth (he later "fixed" it). The next few days I couldn't eat anything & I was in some of the most pain I have ever been it, I would compare it to the pain I felt while fighting cancer. I called the dentist a little after lunch on a Fri and no one answered so I left a message with the machine that said that they were open and just away. I called again about half hour before they closed & no answer. I called again Sat telling them I know they are closed but to please call me asap monday morning. I spent the whole weekend with excruciating headaches in a dark room. When they called me on Mon they tried telling me I called after they were closed on Friday and thats why they didn't respond, I just wanted the pain to stop so I didn't even try to correct her. The dr had me come in the next day & looked at my bite, the FIRST thing he said was that the pain was from my bite being off FROM THE CROWN THAT FELT WRONG THAT I TOLD THE TECH ABOUT. That day I was told that the temp of food and drinks shouldnt bother me after a few more days & that my permanent crowns would be there next week. The following week I went in and was supposed to be the first patient. I had made my apt specifically to be first for less anxiety, there was someone already. Only one of my crowns was ready, they didnt tell me until I got there. another week went by and I had not heard from them so I called & was told my other two crowns needed another week. week went by & I had to call again, same thing. the last week of Dec they were finally ready. The sensitivity never went down for that past month I had barely been able to eat. Apt took two hours to put two crowns on. I told the dr that they were wrong & my bite was off so please dont glue them yet. he said ok then immediately glued one telling me it's easier to work on that way. the crown is completely wrong STILL & while he was doing that gave the tooth next to it a HUGE chip. I cannot even express how uncomfortable & upset this makes me. The next crown is also not correct and when he put it in I felt a crack so he pulled it back out quickly and said "look no cracks" & put it back in. The tooth next to it cracked bc the crown is not the right size. TODAY, I have a chipped tooth, three crowns that dont fit, AND THE SENSITIVITY HASNT CHANGED, ALL I WANT IS TO EAT AGAIN IN PEACE & NOT CONSTANTLY FEEL THE CRACKS AND CHIPS IN MY TEETH. FIND A DIFFERENT DENTIST. This doe not even address every issue sadly. read more