Went here because my usual Gentle Dental at the Clackamas Town Center was full booking…read moreappointments. I had a great experience at the Clackamas Gentle Dental but at this location, I had an even better experience! Who would've thought I'd have two great dental experiences! I went on a Friday morning and was called from the waiting room right away. The dental hygienist was very talkative and spoke about really important things regarding preventative measures for teeth health. It was great hearing that. I believe her name is Katheryn or Kat for short. I really enjoyed my time here, surprisingly, and look forward to my next visit!

Dr. Erickson reached out today to make things right. I applaud that level of customer service by…read moreher and her alone. I will amend my negative review when we are done.

Dr. Reichlein is a bad diagnostician. That's 50% of a dentist's job. She severely misdiagnosed my…read moredental issue. If a doctor told you that you had stomach cancer when you actually had basic indigestion, would that be acceptable? According to Dr. Reichlein's logic, it would be. There are so many dentists in the Gresham area. Go elsewhere if you want quality, compassionate dental care.

The vibe is this office is fun and everyone seems happy. Vicky is quick and funny as well, which I…read moreappreciate.

I am taking the time to write this review because I have had the best experience with this dental…read moreclinic in my entire life of 43 years. I have lived in 3 states, had numerous fillings and root canals, and nowhere have I had the service that I found here at Joseph Bernard, Jr. dental clinic. I found this clinic through Medicaid, I am a student and my income is very limited. The Neighborhood Health Center is in a good location for me as a S.E. Portland resident. I have had 5 appointments now with Dr. Wilson and his assistants, mainly Sam. Cynthia has been the receptionist whom I have spoken to and all three have provided excellent service and communicate very effectively for my needs. I have many fillings that need repaired. I will also be getting a wisdom tooth extracted and I can honestly say I look forward to that as it is long overdue. I simply did not have a dentist who I was confident in the past. Now I do and it is a team of competent people at the Joseph Bernard, Jr. clinic. Do not mistake this for another Neighborhood Health Center, as there are many, even in the Portland area.

I was only 5 minutes late, but the front desk took 15 minutes helping the person ahead of me. Then…read moreshe was really rude and wouldn't let me be seen because I was "late," even though the delay wasn't my fault. On top of that, she had an attitude the whole time. I definitely wouldn't recommend this dentist office.

Please read the reasons that I am not giving this 5 stars instead of 4, even though it's one of the…read morebest office I've EVER been in. The minute I stepped into the elegantly appointed interior I felt I was in a 5 star hotel, with it's flat screen TV, computer for customer use, wifi if you brought your own, not just have magazines but picture books of the history of the nearby cities, coffee machine and bottles of water. The staff was gracious and accommodating. On their website they didn't list office hours, but this was an emergency situation and when I called the number for emergencies I got the voicemail of the Dr. Westover who IMMEDIATELY called me back, and squeezed me in the next AM. Besides the latest equipment there is a number of sedation plans, dentists had, laughing gas, and two kinds of IV one where you are conscious and one where you're not, they even give you sunglasses to shield you from the overhead lights! I (for budgetary reasons) usually have to go to dentists in seedy neighborhoods with bad yelp reviews or HMO's where the doctors are always foreign born or new graduates working in a chain dental office under a name of the dentist who owns but doesn't practice. So one of the reasons that I did not give this office 5 stars was that the prices seemed high to me (but then my pricing may be off with the kind of dentists I had, crowns were around $650, perhaps for most private dentists it IS $1100.) Dr. Westover is an older gentleman so he's probably been practicing a long time thus developing his expertise so he most likely has a following and it's not necessary for them to compete on price by offering one of those prepaid dental plans (sigh) or specials like free consultation and xrays or $100 off for new patients, (although I hope they read this and consider doing one or all of the above) but he may not want to have too many customers to give more individualized attention and not engage in predatory pricing practices as cheap chains do who make their profits on volume vs. pricing. That being said, they do have inhouse financing (with only a SS# and no obtrusive questions) as I feel they do realize their prices are a little high but they want to service as many as possible knowing the importance of dental care and offer senior discounts of 10% off. And unlike like some high end dentists (or more likely, the "chain" dentists who are pressured to produce high sales) he does NOT advise a lot of extra work, to pad the pocket, actually he's quite the opposite. He told me that if I paid for two implants, he would just throw it the third. I asked the staff if he charged me more as it was an emergency and she said no, not only that he often saw patient in dire situations outside the office hours for no extra charge. His partner is younger but his carefully evaluated advice on implants made me feel that with he graduated at the top of his class. The second reason is that the dentist made a misjudgement on what needed to be done, (that may have been due to the emergency situation on hand, so not being my regular dentist he wasn't familiar with my dental history) but rest assured at this office they will make SURE that you are satisfied with their work, so have no trepidation in coming here. So while I do heartily recommend them, I'd advise one get a really good dental plan so you have the privilege of being a patient, if you are not affluent. And a negative is actually a positive, I had to wait a little as I was a last minute squeeze but most patients were seen right away, they don't overbook like some of the cheap offices I've been too, so it was kind of a shame that the nice waiting room was "wasted". If the ambiance, demeanor of the staff, expertise of the dentist and his willingness to make himself available to what's convenient to you, your time and MOST important to me, YOUR satisfaction with the work done, is important to you then go to him, there is an axiom, you get what you pay for and this is certainly true for this office. If I didn't have such bad teeth (and this is a woman who didn't have her first cavity until she was 19, sigh) and only needed tooth cleanings (they give you a wonderful take home kit after that!) and an occasional filling or two, instead of crowns, root canals, bridges (actually I need implants but can't afford it, or had a good plan to pay for it) and lived in the area, I'd go to him, for sure. Had I not been forced to chose him because of my ride options I may not have gone to him, but I'm glad I did, for once in my life, it's good for me to treat myself to a quality experience, they also have a contest where you win prizes at the present time. I was only able to afford them because I had emergency dental travel insurance that would help pay the bill. What a Rolls is to cars, Ritz is to hotels, Grensham Dental Group is to dentists.

Gresham Dental group took both my wisdom teeth out on 2 separate trips. I choose to be knocked out…read morebefore teeth were pulled. $800, then another $800 on another appointment. Instead of pulling both on same trip. Talked with multiple offices. This was not a common practice. Money grab at its finest.

If I could give Brilliant Smile Dental's team "extra credit" on my review for their office, I would…read moregive them an 11/10 rating on the following three (just to name a few): - Office professionalism overall (clean, comfortable, easy to understand directions). - Phenomenal patient communication (attempting to call me if there is a last minute cancellation I may be able to fit in my schedule; checking on me at end of the day after I have had dental work done, before closing their office & heading home for the night, just to see how my pain is doing). - Their staff's visible collaboration as a team (it's genuine as I noticed prior to even setting foot in the office while attempting to get my insurance set-up & even more noticeable as a patient receiving their care). To say I am "anxious" about dental work is putting it mildly. To say my dental insurance feels like a foreign language is also an understatement. I have unfortunately neglected my dental health for too long and had the hardest time finding a dental office who not only took my insurance, but had a spot for a new patient who had a significant amount of dental work to be done... Dr. Nicole Luong is the best dentist I have had in my dental health timeline and I wish I could reverse time to have started my dental care at this office. Dr. Nicole listens the best she can & it never feels like she is "trying to rush" to get to the next patient, which is historically how most healthcare offices have the ability to make me feel. I have experienced minimal discomfort during my dental work and when there was/is and I mentioned it, Dr. Nicole immediately stopped to do specific tests to see where the discomfort was coming from before adjusting accordingly. Historically, I have always felt like I needed to "question" any decisions being made by a dentist historically; Dr. Nicole Luong is the first dentist that I 100% trust her opinion on everything she is doing and her advice when she has sent out referrals. My highest of praises for Dr. Luong, her team, and her office. Natalie, the superwoman of that office [as observed at my very first appointment and each subsequent appointment, noting her calm and competent demeanor as she worked on my teeth and was able to answer questions from the very small, family-like staff simultaneously], I have no clue if I could have got a single filling in without Natalie being able and willing to explain to me word for word what we were about to do before just the deep clean section when she observed the start of my anxiety! Natalie called me before she left the office to check on my pain twice that week after the first fillings. Whatever Natalie does, it is observed from an outsiders perspective that she is well respected, looked up to, and knows as many answers as she can store and yet will still search any other questions for you if she doesn't know. Natalie helped make the transition to Brilliant Smile Dental easy, seamless, and genuinely feel welcomed as a patient rather than another number or a nuisance. Annalise at the front desk is always kind, helpful, professional & also returns calls if she says she will, which is more than appreciated from a patient perspective than she is likely aware of. Her kindness is likely more appreciated than she realizes; it has the ability to change people's days. Chloe has remained the dental assistant for all of my fillings thus far and from a patient perspective, is competent to work alongside Dr. Nicole and a respectable professional through our quick conversation on the walk to the dental chair. I know I've gone on too long for an online review, but I know the "good reviews" rarely make it to paper because the "heated reviews" are so strong, fiery, and frankly, an easy, entertaining (for the most part), read. On the contrary, despite this being a RAVING review, I do hope you've been able to stick with me to the end & maybe finally swayed to make that call to THIS DENTIST if you've been dreading the process like I was... Because I regret not finding Brilliant Smile Dental sooner!

Great place! Lovely care and really feel listened to & heard. Caring dentist very thorough. Nice,…read moreclean office!

I had a broken tooth that was miserable. I couldn't sleep and nothing would touch the pain. I…read morefound The Emergency Tooth Doctor. It was a Sunday morning and I called them at 8 am. I booked an appointment for 1:45 that afternoon at the South East office on Stark. I was greeted respectfully and on time. I filled out a few forms and was in treatment room before I knew it. Xrays were taken and reviewed by the Doctor very quickly. Dr Ty explained the treatment plan and his assistant outlined the cost. It was much less expensive than I thought. I was numbed up and the tooth was out about 15 minutes later. Dr Ty and his staff were awesome. No judgements no lectures. Very compassionate. I was so grateful they were there and able to see me. Not to mention how kind they are. I highly recommend them if you should need a dentist in a hurry.

Had a tooth extracted this am. Sat in the chair for over an…read morehour. They couldn't find any suture in the entire office and didn't end up putting one in my mouth after having pulled my tooth. Gave me zero pain medication and told me to take ibuprofen even after I told them I can't because of being on low dose chemotherapy treatment for lupus. Horribly unprofessional. Would give zero stars if possible.

This was my first experience at Gentech, and I have to say, it was genuinely awesome. I usually…read morehave a huge amount of anxiety at the dentist, but as soon as I met the hygienist, Cindi, I felt so calm. She was so personable, and hilarious but still super efficient and knowledgeable about her job. I felt like she related to me on a person-to-person level and made me feel comfortable instantly. I let her know I usually have issues with a very touchy gag reflex at the dentist, and she let me know right away that she would take special care to prevent that from happening. I didn't gag once! That's a first for me. My dentist was Jared Houghton and he was also very friendly and warm, and made the more uncomfortable parts of my visit fly by quickly. All in all, I got there assuming the visit would be as unpleasant as most people find dentist visits to be, and left feeling surprised how easy the whole thing was, how quickly I was scheduled for all my follow up care when I expected to have to wait several weeks to get started, and most of all I left there feeling that I was treated like a person, and not a patient.

They don't even deserve one star. It's just the lowest it lets me do. Like the previous reviews I…read moreread I agree with all of them. Customer service does not exist here. They never call you back and you can never reach them. Stay away at all costs

This office is amazing the staff goes absolutely above and beyond to make sure your comfortable and…read moreeveryone is always in a great mood it's like going to the spa it's so nice. My ceramic crowns are absolutely beautiful. I love my smile and I love the way they take care of me in there. The quality of care is top-notch. I'm so lucky I found this dentist and a staff is amazing. Like I said it feels like you're in a spa they're so nice.

So far, excellent. Very caring staff. So far I'm happy with what Dr Shim has done, and I'll amend…read morethis when he finished a a few months. Modern office with all the latest gadgets.