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    Smile Kannapolis

    5.0 (1 review)
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    7 years ago

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    Afton Pediatric Dentistry  - The waiting area is filled with bright colors, fun games, and kid-friendly activities to make every visit feel like a treat.

    Afton Pediatric Dentistry

    2.3(3 reviews)
    5.0 mi

    For a pediatric dentist they sure are very rude, unprofessional, and don't have patience for…read moretoddlers. I had a terrible first experience here as soon as I walked into the door. I got a rude welcoming saying that I was a few minutes late and they have a 10 minute policy rule. The dentist didn't even take the time to get to know us for a new patient. She seemed like she was in a rush. All she did was brush my daughter's teeth for 2 seconds, said she's done and left. She also had me hold down my 2.5 year old while she brushed her teeth. She didn't give me info or advice about anything. I told them my daughter was a thumb sucker and had nothing to say. Their website even says that they will talk about nutrition and ways to break a thumb sucking habit. They looked annoyed and we were rushed out the door without having done a complete cleaning/exam. Don't come here if you don't want to get ripped off.

    We've been patients for 2 years now and come every 6 months. This was my daughters 5th filling…read morehere. She struggles with a bit of nerves with the dentist. She was just diagnosed with high functioning autism. I shared our diagnosis with the dentist last week. When we left yesterday I was informed that the doctor would no longer see my daughter. Even though she has almost always worked on her and her behavior at this visit was consistent with previous visits. . Her behaviors were typical of a nervous child and the appointment was finished in less than an hour. It was very disappointing that they decided after sharing her diagnosis that she could only be seen by a specialist. It seems the doctor expects only calm and compliant children in her chair. For those questioning how "bad" her behaviors were, she whined a bit during and was nervous for the gummy chair. After they let her feel it which took 1 extra minute she let them proceed. Once the doctor started the filling my daughter laid still and did not resist at all. The only thing she did was whine a bit. No yelling, screaming, running, hitting, kicking or pushing their hands away. I did have to give her some reassurance during the X-ray as well, but again it took maybe 1 extra minute of time. We walked back into the exam room at 4:20 and were walking out by 4:50. I will also add at her cleaning two weeks prior the assistant was rather impatient with her. I had to inform her of my daughters diagnosis and then her tone changed and she became much more pleasant and positive with my daughter. Which I found weird as this is a pediatric dentist so they should be positive from the get go. For any parents of nervous kids, or kids with Autism this is NOT the dentist for you.

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    Afton Pediatric Dentistry  - Our waiting area is a cheerful, relaxing space where families can feel at home. Kids can enjoy fun activities and parents can relax.

    Our waiting area is a cheerful, relaxing space where families can feel at home. Kids can enjoy fun activities and parents can relax.

    Afton Pediatric Dentistry  - We're so glad you're here! At Afton Pediatric Dentistry, kids are our specialty, and healthy, happy smiles are what we do best.

    We're so glad you're here! At Afton Pediatric Dentistry, kids are our specialty, and healthy, happy smiles are what we do best.

    Afton Pediatric Dentistry  - We've created a cozy environment where little patients feel safe and cared for.

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    We've created a cozy environment where little patients feel safe and cared for.

    Kannapolis Universal Smiles

    Kannapolis Universal Smiles

    1.4(8 reviews)
    1.7 mi

    PLEASE do not go here. At my first appointment I had the…read moremost unprofessional woman: I came to get my teeth checked out and cleaned, the lady that did the cleaning was very rude. Asked me why my teeth had so many cavities so I was honest and told her my depression was horrible for the past few years so I never had the energy or motivation to take care of myself. She straight up called me lazy. Then went on a rant about trans people (because I'm trans lol) and misgendered the patient she had before me, calling them confused. Then began to say things like "did you know people identify as animals and they put cat litter boxes in schools now?" Which is a blatant lie and just a thing transphobes believe and spread around even though u can literally Google it and see it isn't true. Second experience, which was the worst : I had one of the worst experiences getting fillings here. The guy doing my fillings did not stop or give me more numbing like I needed, it was the most painful fillings I've ever had. He went way too close to the roots on so many of them and it hurt horribly. He also did not file/sand(?) one of my back teeth down correctly after a filling so it stabs me in the tongue. Just a year or two after that I got a new dentist and got tooth infections IN ALL (3) OF THE SAME TEETH THAT HE PUT FILLINGS IN. My current dentist (who works at Dentistry of the Carolinas, PLEASE GO THERE INSTEAD) explained to me that he put the filing extremely close to the roots in my teeth so it was being irritated by them and caused an infection. I had to get three root canals throughout one year. I might have to get another one in another tooth that was done there. Please go somewhere else.

    This has been my dentist office for over 15 years, but when it was taken over by a new…read moreowner/company, there was a change in customer service as well as dentistry. A couple of years ago after Covid, I scheduled my yearly exam and it went well. Loved the hygienist. However more recently the front desk staff has been rude and lack customer service skills. The dental hygienist I saw in January was not nice and made me feel uncomfortable as if she was judging me. Fast forward to more recently I had a few rescheduled appointments that I had due to work hours in the past few months. On the day of my rescheduled appointment, I was caught in traffic behind a car accident which made me late. I called and told the front desk and they stated ok. By the time traffic cleared I was 17 mins late. When I explained to the front desk staff that I was late bc of a car accident she rudely told me I was being dismissed as a patient. I had been a patient for over 15 years with no issues until the new staff and dentist took over. I do not recommend this office due to horrible customer service with rude front desk staff with attitudes, the dentist barely examines you on visits and the overall experience is horrible.

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    Kannapolis Universal Smiles
    Kannapolis Universal Smiles

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    Smile Kannapolis - pediatric_dentists - Updated May 2026

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