I called in distress, I had a hole in my tooth because my filling fell out and I knew I needed to be immediately seen. I had not gone to the dentist in 5 years because of childhood trauma from the dentist, I explained this to them and wanted them to sedate me and get as much done as possible right away. It was so hard finding a dentist that would do everything right away but they didn't even think twice they treated me with so much care and urgency and helped me get an appointment within days. So grateful for the sweet staff and doctors there! read more

I was a little nervous about it because I haven't gone to the dentist in a little while The whole process went a lot better than I anticipated. Super Friendly staff, I can tell the people who work there really care about what they're doing. I will certainly be a returning customer for my next cleaning. read more

I had such a great experience at Smile by Design! The entire team was friendly and welcoming from the moment I walked in. A special shoutout to Lori at the front desk--she was such a light in the office. She greeted me with a warm smile, made the check-in process super easy, and was incredibly kind throughout my visit. During my cleaning, she even offered me a blanket to make me more comfortable, which was such a thoughtful touch and really showed how much they care about their patients. The cleaning itself was thorough and professional, and everyone made me feel at ease. It's clear that patient comfort is a priority here. I highly recommend Smiles by Design to anyone looking for a dental office with exceptional care and genuinely wonderful staff! read more

The doctor is very efficient and highly talented. The front desk and oral hygienists are very supportive, excellent at providing a great experience. Highly recommend. read more

I had pretty unbearable tooth pain recently and decided to schedule an appointment only to find out that I needed a root canal.. I was very nervous about the whole procedure (the filling I had was completed by a different dentist in Nevada) and the procedure back then was very painful, so needing a root canal on that same tooth didn't put me at ease.. Dr. Wei was excellent, I had slight discomfort during the procedure and he found ways to put me at ease, the procedure was quick, easy and the stories the Dr and assistant had took my mind off the procedure and was engaged with them! Everyone at the office is very friendly and allows you to ask questions, thank you again!! Also, this is a sister office to Alpine Dental, also fantastic staff and Dr. Shen was amazing in her care as well!! Thank you again, look forward to seeing you guys again! read more

The team took great care of my during an unexpected and urgent visit. Daniel in particular was extremely kind and helpful and great example of warm client service. read more

I never write Yelp reviews, but I truly wanted to for Smile by Design because they are amazing. The care and kindness the staff show you make you feel safe and comfortable. They work with you, making it a great experience, which is rare to find. As someone who has not had great dental experiences in the past and gets very anxious going to the dentist, this place is a dream. I had one emergency wisdom tooth removed when I came in as a new patient, and I had a great experience then. But today, I flew in from college to get the rest of them removed and felt so cared for. If you are looking for a dentist, THIS is the place to go. read more

My mom had called a week prior to our intake and they said they could do iv sedation to remove a tooth and fill cavities, I was elated as I would only have to do one procedure rather than several, we walk in and the guy immediately tells me I would have to do it in a hospital setting where things couldn't go wrong. I'm a bigger woman, but I have no health issues and have done iv sedation before with no problems, he didn't ever ask for medical history or anything I also have high anxiety so hearing "god forbid anything happens at least the hospital will be able to help" I remember walking out crying, even cried this morning to my mom freaking out because I didn't wanna die, she then told me how her interactions with the front desk went. Didn't ask for medical history, took one look at me and didn't want the big girl as a client, we had booked with them because they said they had iv sedation but the second we got there and they saw me they "don't have an anesthesiologist" I felt so bad about myself coming out of that dentist office and it was my first time being profiled. If I could give this place a 0/10 stars I would they were rude and unprofessional not to mention I don't know if they lied over the phone saying they could do iv sedation for my cavaties and tooth removal or if the receptionist lied to me after seeing I wasn't skinny. If you wanna be profiled and humiliated in a dentists lobby this is the place for you. read more

The practice embraces kind and friendliness , detailed explanation on every step toward my dental health.

Todays visit help alleviate a lot of pain I was going through for a while. I had to extract my wisdom tooth and the tooth next to it. The staff here explained to me my options and were friendly, funny, and very informative. Also the quality of care was top notch. Thank you smile by design I appreciate your service today and will return in 6 month. read more

Great place and awesome experience. we are going her for more than a decade , I am very happy read more

Love coming here! They help with my dental anxiety! Their treatment plan is spot on and they are so incredibly kind!

I always enjoy coming to this dentist office as they have the kindest and most caring staff I've ever experienced. From the front desk to the dental assistants they make sure my appointment is as comfortable and pleasant as possible. read more

The best place to go for your dental care. They have the best team. Very well coordinated, efficient and very professional. They even took me in to take care of my broken crown urgently. I highly recommend this place to my friends, family and coworkers. read more

Last week I had the worst toothache on the upper right. Nothing helped. Motrin did nothing for me. I could taste something salty in my mouth. I think I had an infection. My dentist that I usually go to was not able help me since he does not open on Saturdays and he was not answering his machine. Luckily I found Dr. Shen. She got me in right away. It turns out I had a crack in my tooth and it could not be saved. She was so to caring and explained everything she had to do. I would need to pull out the tooth since it could not be saved. I could get a bridge or implant. I did choose to get the bone replacement. She explained that it would keep the current bone on position so that I could get an implant later. I just didn't want my cheeks to sink on like my mom when she got some of her teeth out. When she pull out my tooth I did not feel a thing. I didn't even feel the shot. Her assistant kept checking in with me to see it I was OK during the whole procedure. I can't believe my dentist waa not answering his phone. Dr. Shen definitely earned my trust. I will be going to her office from now on read more

Dr Shen and her staff are the kindest, most caring, and professional dental team who we highly recommend. We first found Dr Shen on a Saturday morning in early August, right before leaving on a trip - moving kids back to college out of the area - one who had a massive toothache and swelling. This resulted in an emergency wisdom tooth extraction within hours for an underinsured college student who had never had a positive dental experience until that day. Fast forward a few weeks and we knew it was time to remove the other three wisdom teeth that were also impacted. Dr Shen and her staff found time in their schedule for our student to fly in from college and we are immensely grateful for once again the kindest and best quality dental services. Our experience has been so positive that I've become a new patient myself!! read more

I was happy to be able to get an emergency appointment for my wife who was in a lot of pain Christmas Eve. She had an extraction to alleviate the problem and everyone we met was helpful and we are both very pleased and grateful. read more

Best staff ever! Great dentist and chair side assistants. So glad I found this practice.

This office has very friendly staff that has accommodated my schedule and my cavities. When I first came, I had a huge crack in one my teeth. They were able to get me in quickly to fix it. During my future visits, they were able to get me in despite my work schedule. I'm very thankful. My teeth are now well accounted for with great care. read more

I didn't end up getting treatment here, so this review is strictly about the attitude and conduct of the staff. I had booked an appointment for a wisdom tooth extraction. Upon arrival, they asked for an X-ray. I told them I had recently done one and asked if I could have it sent over by my previous dentist to avoid paying for a duplicate. I left to try arranging that, but came back when I realized I needed to request it in advance. Eventually, I agreed to take a new X-ray -- which, it turns out, was covered by insurance anyway. Instead of being understanding, the nurse repeatedly told me, "See, now you wasted so much time," in a very condescending tone. During the X-ray, she pointed at one of my teeth and said, "That's very bad, see? Lots of bone loss. I see something but I'm not going to tell you -- wait for the doctor." The way she said it felt almost gleeful, like a sniffer dog that had found drugs, with zero regard for how alarming or stressful this might be to a human being hearing such news. When Dr. Shen came in, she examined me and said I had deep pockets near my upper molar (tooth #15) and likely needed to have that one extracted too. The examination was rough and uncomfortable. There was no empathy -- just a sense that both she and her assistant were overly animated, even excited, as they examined the X-rays and my mouth. It felt like they kept scraping longer than necessary, more focused on what they were seeing than how I was feeling. Dr. Shen was very insistent that I would lose the tooth. I told her that my periodontist had recommended a deep cleaning first to try and save it. Once I expressed hesitation, her tone changed -- she became noticeably impatient and even more dismissive. When I asked about the pros and cons of removing the tooth now versus waiting, and whether there was any urgency, she simply said it would heal better if removed together with tooth #16. I asked, "But at the cost of losing a tooth that might still have some years of use?" Her response: "Up to you." No further discussion, just pure indifference. When I indicated it was painful during examination, she said "Physical pain now only, emotion pain later when you lose your teeth" My wife followed up with a few questions, and Dr. Shen actually said, "Use common sense before you ask questions." That was a breaking point for us in terms of professionalism. Finally, just before we were about to proceed with surgery, they recommended adding bone collagen for an additional $500 out of pocket. Dr. Shen explained it was helpful and prevented gum collapse. Then a surgical assistant came in and told us it was medically necessary -- that without it, the wound would be left open and they wouldn't be able to sew the gum shut. I asked why the gum would be left open and whether that's standard -- she didn't explain clearly, but was clearly pushing hard to upsell the $500 procedure. After checking with another source (ChatGPT), I found that leaving the site open is actually common practice and not necessarily harmful. Yet they made it sound like declining collagen would leave me with an improperly healed or exposed wound. At that point, I had had enough. I declined the procedure and walked out. As a dentist, you should understand that many patients hope to preserve their natural teeth whenever possible -- not just because it's cheaper, but because it matters to their long-term well-being and quality of life. Recommending extraction simply because it's easier or more convenient is not acceptable. Patients deserve to be treated with respect, empathy, and full, transparent information. Sadly, none of that was present here -- not from Dr. Shen, and not from her staff. read more

Dr Shen and her team at Smile by Design have been really great with my dental care. Always welcoming and professional. So grateful for a smooth process getting an implant done, great work! read more

Thanks to Dr. Nguy and his team, I no longer fear going to the dentist. Past negative experiences made me put off dental care, despite having dental insurance. This ultimately led to the development of an abscessed tooth, which needed to be addressed immediately. Fortunately, Dr. Nguy's team understood the urgency of my situation and was able to squeeze me in last-minute. I never thought that a trip to the dentist could be so enjoyable, but Dr. Nguy and his team made it possible due to the following reasons: 1) Unparalleled skills - Dr. Nguy is truly a master at his craft. The entire procedure was pain-free, from the injections to the extraction, all the way to the closure of the incision. To be able to operate a high-speed drill with finesse and grace requires a very special set of skills and true mastery. 2) Honesty and integrity - in a world where most businesses are driven by profits, Dr. Nguy could have sold me on an extra, unnecessary procedure, but he didn't. Instead, he was transparent about my specific case and saved me from wasting time and money. 3) Exceptional care - from the moment I walked into the office, Dr. Nguy and his team went above and beyond in making sure that I was comfortable. I went from my entire body tensing up to nearly falling asleep in the dental chair. Daniel and Andrea were also very thorough with the pre/post-operative instructions. Dr. Nguy truly means it when he says that work is an act of love. It is love and passion that breeds excellence, and Dr. Nguy's love for dentistry is clearly evident in the exceptional care that he provides to all his patients. read more

Run, don't walk- price gouging, and unnecessary recommendation of Dental procedure. I had a dental Implant procedure a few years ago that traumatized me- I did not See a dentist for about 1.5 years after that procedure. I Went back because it was an emergency and I knew I would need an implant- to remove my tooth and get a bone graft, I paid over $3,000 out of pocket and she billed my medical insurance another $19,000 - she also received payment from my dental insurance. I Asked questions about the billing because it seemed fraudulent and she withdrew the medical claim never returned any of my calls. I decided to continue the implant elsewhere- the total bill if I would have done everything with this dentist - Dr Carroll would have been less than $2,000. Just imagine the price difference for superior experience and service. Please run from this business. read more

What an amazing dentist! Starting with Maricel she was very understanding and helpful squeezing me in for an appointment the night before. Yes I called well after 8pm after the office closed but they still managed to answer! Daniel at the front desk had all the patience with helping me fill out paperwork and following instructions with prescriptions. Dr Wei and Laila did a phenomenal job making me feel comfortable in and out of the chair! They were vocal and I appreciate the great team work! I'm glad I found my new dentist. read more

Dealing with the office manager (Diana) here was a nightmare. I went in for a root canal and when I was given the receipt after paying, I noticed several of the listed charges had a note saying "No Bill Ins" next to them. When I asked the office manager what that meant, she says this office doesn't bill the insurance for services they "know for sure the insurance won't cover" so I had pay that out of pocket (over $500). This sounded suspicious to me, so I checked with my insurance afterwards and they in fact do cover all of that. I had to then contact the office manager again and insist that she bill the insurance for those services, which she initially resisted and kept claiming that she "knows for sure that they don't cover it." After many exchanges, she finally agreed to bill the insurance and guess what... these services were FULLY COVERED. I should not have been forced to pay anything out of pocket. Even after the claims had been processed, the refund was not automatic. I had to keep contacting the office manager for months on end in order to finally get my refund, and never once did she even apologize for the incorrect charges or admit that she was wrong about the insurance not covering these services. I expressed that I was afraid to return to this office for further services because of this experience, and she ignored these concerns. I asked to speak directly to the owner several times and those requests were denied as well. Check your bills from this place VERY carefully - they are actively trying to scam people out of money. As if that wasn't bad enough, after all this, I started having pain in the tooth that received the root canal. I went back to see Dr. Wei, who was suddenly acting very annoyed and hostile when he was not like that at my initial appt. Instead of taking responsibility for the fact that something had gone wrong with the work he did on my teeth and doing anything to fix it, he said that I need to go see an endodontist to resolve this issue. I wish I had just gone to an endodontist in the first place; if a root canal goes wrong there, they re-do it for free. Not the case here. Now I will incur additional charges by having to go to another doctor to fix Dr. Wei's mistakes. read more

They over charged me about 500 dollars. It wasn't in the quote they gave me before we started. Then they charged me another 500 dollars for about 1 minutes work. Some they applied to the tooth extraction site. I've been here before and suspected that they charged me too much. I'll never come back here again. Shame on them. Erik read more

Amazing experience with my wisdom tooth extraction and Impant Procedure.Dr Shen explains me at each and every step of the procedure which makes things easy for me. I also appreciate the front office with my appointments read more

Smile By Design in Mt. View is not only very professional, but it is empathetic, caring, and very thorough. The entire staff is well trained and very supportive. Dr. Chen and staff never leave out any detail and make it easy for you to understand. Smile by Design is very willing to work with your finances/budget and work with you to make it possible to reach your final result. I highly recommend Smile by Design to any age or condition. Smile by Design makes you feel at ease and comfortable. The staff are all very personable and informed. Thank you, Dr. Chen and Staff for always being there for me! Pamela Warden read more

Been here since 5 years and have to say the place is really good. Unfortunately have a lot of dental issues and they helped me a lot to overcome lot of issues. Maricel has been so patient and very caring during all my visits. It's comforting and instills confidence when she does any procedures. Everyone Laila , dr shen and jessi have been awesome with my implants and other treatments. Diana helped me find implants because they have been from a company which was closed. I highly recommend this place. read more

This review is from my mother in-law and she asked me to put in a good word for this place because of how pleased she was with the process. The doctors and staffs here are very attentive and took care of her the minute we walked in. Everything was delivered in an informative matter and the intentions of care was just so warm. Dr. Shen took care of two implants. My mother in-law felt that Dr. Shen is very competent and skillful. The fees are also reasonable as well. She now feels like her normal self again and can eat normally. read more

Always treating me and my family well. Been going here for years. Great service! Friendly people. I've always my check ups at this location. Got my wisdom teeth removed here. No concerns, no issues. read more

Smile By Design - Christmas tree - Cosmetic Dentists Near Me - Mountain View, California

I went there for my check up last year. In the beginning, they showed me how to take care of my teeth correctly, which was helpful. Dr. Shen seemed nice, but she was so rough. I never felt scared and tortured during my dental appointment before. Even though the appointment took a very long time, my teeth didn't look clean. I will never go back there. read more

Came here to get both bottom wisdom teeth removed. Although no surgery is fun, they made me feel comfortable and made sure I was okay during the whole process. I was not put under so was conscious the whole time, yeah it was an experience! But they made sure I was okay during and let me know what was going to happen next. I have a high pain tolerance and I'm sure they were impressed of my bravery when I was getting the local anesthesia, lol. They are very caring here and remember you. Very nice that they call and check up on you the day of and after to make sure you are doing okay after surgery. I definitely recommend coming here! I will be returning for any other dental work that may be needed in the future. :) read more

The team is amazing! My husband had a pain teeth and they were very professional! And very kind! read more

I had a lot of dental works (fillings, extractions, root canals, crowns, implants) done here since I moved to the bay in early 2020. I had a really great experience here. Dr. Shen and other doctors, assistants and staffs are very professional, friendly and passionate about their work. The dental work quality is flawless, and I never have issues that requires a retreatment for every procedure I did here. They even ensured prompt and necessary follow-ups with my treatments during the worst shutdown time for Covid back in 2020. I recommend this dentistry to everyone! read more

Getting my regular six month teeth cleaning! Amazing friendly and fun staff. I am 6 months pregnant with my first baby and they addressed all my concerns when it came to increased gum sensitivity. They told me why this is happening and how to manage my sensitivity. read more

Smile By Design - Oral health is just as important! - Cosmetic Dentists Near Me - Mountain View, California

I had a great experience here. The staff were very friendly and professional. They helped with every aspect of the appointment and even after as well. They made me feel very comfortable throughout the entire process. If you need a wisdom tooth extraction, this is the place to go. :) read more

We have been coming here for years and have been very pleased with the top-notch care they provide. The staff are so friendly and welcoming to our whole family, and especially to our kids. I'm happy to report that because of their great staff (particularly Marisol and Laila), and how they interact with us, our kids actually really look forward to going to the dentist! Thank you Smile by Design! read more

My family has been coming to Dr. Shen's wonderful establishment for many, many years. The staff are all wonderful and accomodating. The office is clean and comfortable, we love it here! I would definitely recommend Smile By Design to anyone looking for a place to do anything, from regular cleanings to wisdom teeth extractions and root canals! read more

The ladies at smile design were friendly, knowledgeable and very professional. I will recommend them to all my friends and family.