I'm very satisfied my experience with ISmile Dental, all the staff are very professional. I've been a patient for over 5 years. The place is very clean. I 100% recommend. read more

I had a sudden toothache over the weekend while my primary dentist was traveling, so I visited iSmile as an alternative. While the appointment process was smooth and I was able to get an immediate visit, the actual experience with Dr. Park was incredibly concerning. After the assistant efficiently took three X-rays of my left side (upper and lower), Dr. Park came in and immediately asked about the pain on my "right" side. I politely corrected her, but she seemed confused and continued to mention the right side. When she began the exam, she started checking my lower teeth--I had to remind her multiple times that the pain was in my upper teeth. The confusion continued when she couldn't seem to operate the computer to find my X-rays, even suggesting I needed more taken until I reminded her we had just finished three. Once she finally located the correct slides, she simply pressed on the tooth and declared I needed a root canal. When I asked what the X-ray showed to justify such a major procedure, she told me, "Something X-rays can't show now, but you need a root canal." If a dentist cannot distinguish between left and right or upper and lower jaws, I cannot trust them with my dental health. I would strongly advise against seeing Dr. Park. I have already put this office on my "black list" and will never return. After checking other Yelp comments, I see tons of other one-star reviews echoing similar frustrations. The management seriously needs to pay attention to these complaints and focus on major improvements. I strongly suggest everyone avoid iSmile. There are far better, more professional options in the area. read more

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My mom got her dental care for awhile but past few times the service including the manager service is such a scam and terrifying. She simply got scaling care and one of the nurse touched her crown and it fell. They didn't notify us, and we found out and notified them and they said they are sorry but they can only cover 10% You touched something that was perfectly fine and you won't cover for your mistake? Shame on you read more

I rarely leave negative reviews, but my experience with ISmile Dental has been extremely disappointing and costly. I had two major procedures done there, and both were performed improperly. First, a crown was installed incorrectly, leaving part of the tooth exposed. This required the entire crown to be redone. Second--and far worse--the root canal and crown they completed less than two years ago became infected due to poor workmanship. I've now been told the tooth cannot be saved and must be extracted, followed by an implant that will cost me $7,000-$10,000 out of pocket. When I reached out to ISmile Dental's management hoping they would take responsibility or offer real support, they declined to help fix any of the issues. The ownership reviewed my case and the only offer was a $68 refund, which was just my copay, despite the nearly $2,000 I paid for the original work and the severe consequences of their mistakes. This experience has caused me unnecessary pain, stress, and a significant financial burden -- all of which could have been avoided with proper care and accountability. Based on what I went through, I strongly recommend that future patients exercise caution and consider other dental providers. read more

Clean and professional office with evening and weekend hours so it's very convenient. They have many dentists so I have seen a few of them, and they are all quite professional. Billing is often smooth but you need to email them if there are any questions on billing. read more

I would never ever go to their office. I was there on this Wednesday on April 8 as per my scheduled appointment. The doctor was hardly with me just for 2 minutes and mostly it was technicians. Doctor neither had time to listen to me nor addressed my complaints. While paying I asked for the itemized bill for actual time spent on me by the doctor, but was declined. Please be careful if you have your next visit to this office. Rashmika read more

Come cleaning every 3 months using company insurance, every time get bunch of filling suggestions, I brush teeth twice a day, how could this happen?? How could last time not seeing this??? When I tried to ask for more explanation they just say x-ray is 2D or cavity is deep inside blah blah Definite over treatment read more

Recently switched dental clinics, and iSmile Dental was such an upgrade!! Staff and doctor are all so friendly and are so welcoming for the patients!! Had a delightful dental cleaning/checkup experience! read more

During my recent visit to your office, the dentist briefly mentioned Invisalign and said she would provide more information. However, when I approached the front desk, I was unexpectedly handed what appeared to be a treatment contract--without any prior explanation or consultation. I asked the first front desk staff member for clarification, and he brought over another employee--slim, glasses, possibly of Asian descent--who was stationed between the two monitors. What followed was one of the most unprofessional and condescending experiences I've had at a medical office. When I asked why the document didn't include any information regarding my insurance, I was told I had to sign it first before they could verify coverage. I questioned what exactly I would be signing, and he insisted it was only for insurance verification. I pointed out that the form read like a contract for treatment. He again claimed it was just for insurance, and when I asked where that was stated, he casually said, "Probably in the fine print somewhere. There are three pages." When I requested a copy to review before signing, he refused--saying I couldn't have one unless I signed it. I managed to briefly review the third page anyway. The fine print clearly stated. "My dentist has answered all questions to my satisfaction. I understand I am accepting financial obligation by signing this form." I brought this up, and instead of clarifying, he shrugged and said, "You don't have to sign it if you don't want to." I replied that I wouldn't be signing something I didn't fully understand. At that point, he physically grabbed the paper from beneath my hand and walked off without another word. This conduct was aggressive, dismissive, and frankly, predatory. It's easy to imagine a more vulnerable patient--an elderly person, for example--being misled into signing something they don't understand, under pressure and without transparency. If the staff member wasn't trained or familiar with the document, he should have said so instead of doubling down with misleading and evasive answers. His hostility when questioned was completely uncalled for. Based on this experience, I will be seeking care elsewhere, and I intend to share this incident across relevant platforms to caution others. I regret not catching his name, but I hope you take this feedback seriously and investigate the behavior of your staff accordingly. read more

If you are thinking about going here for dental treatment DONT. Not worth the hassle, go to a local office with a small staff that care about their patients. They seem to care for patients here, but they really just care for billing your insurance everything they can EVEN IF YOU DID NOT GET something DONE. Also if you have a complex case they might cancel on you. Just dont go here, go to a local office where the doctors actually CARE for their patients and dont just see you for 30 seconds and say yea your teeth look good any questions??? Also if you dont show up to your appt, they bill you. Money hungry like i said. read more

I had been with this clinic long enough to feel compelled to write this review. Don't be fooled by the front desk's surface-level friendliness at check-in. That is not where real issues get resolved. If you stay with this clinic long enough, you will eventually encounter a serious problem that requires dealing with the office manager, and at that point the "nice" experience quickly turns into a nightmare. The clinic manager is inexperienced, arrogant, and completely incapable of addressing patient concerns. Instead of providing clear answers or solutions, issues are routinely dismissed in the hope that patients will get tired, give up, and go away. Escalating issues to higher manager is pointless. The response from her is the same dismissive behavior, with no concern for patient satisfaction or the clinic's reputation. The entire approach relies on the assumption that most patients will simply pay, comply, and not push back. I have witnessed multiple patients being very angry at the front desk. Even the dentists and dental assistants are unhappy here. Staff have complained to me and to my friends, who are also patients, about the office's management. That alone speaks volumes about how poorly this place is run. read more

Stay away if you don't want a $900 surprise 14 months later. I'm writing this because I don't want anyone else to go through the nightmare I'm dealing with at iSmile Sunnyvale. I had a major procedure here in late 2024 and paid exactly what they told me I owed on the day of surgery. I even went back three different times in 2025 for checkups, and every single time the front desk told me my balance was $0. Then, out of nowhere in January 2026--over a year later--they hit me with a bill for $900.90. When I asked how this was even possible, they admitted that their "in-office system" had an error and they just "left the claim open" for 14 months. Because they messed up their own paperwork for over a year, I'm now stuck in a mess: Insurance won't help: Delta Dental won't even look at the case because iSmile waited so long that the 180-day deadline is way past. HSA is messed up: I can't even use my HSA funds from the year the surgery actually happened. No warning: They charged me $100 for a "consultation" but didn't bother to check with my insurance first (pre-determination) to see what would be covered. It feels completely predatory to tell a patient they owe nothing for a year and then demand a huge payment once it's too late to fix the insurance side. Save yourself the stress and the "system errors"--go to a dentist that actually knows how to handle billing. read more

I came here once while I was looking for new dentists after switching insurance for a teeth cleaning. It's in a plaza on el Camino. Overall the experience felt extremely rushed, the dentist did my teeth cleaning standing looking over me into my mouth which was a bit unconventional but I can't complain about the process. Once I found out my original dentist still accepted my insurance I went back to them. It's been 2+ years now since I've visited them and they keep calling me, every time i ask them to remove me from the mailing list, or I told them I moved THEY STILL KEEP CALLING ME! Every time I always ask them to remove me from the list and yet they still keep calling.1 star for the lack of respect, don't give your info/business to them. read more

Dr Bay is a very rude dentist. My husband got a filling done there and the dentist didn't adjust the filling properly and completely dismissed my husband and left him in the chair. The assistant and the dentist walked away and gave him attitude. I can't believe dentist are acting so unprofessional there. read more

This review is just for the office experience. I've had multiple occasions of time being wasted waiting for doctors. I had my wisdom teeth consultation and once again the doctor was running late and I was not notified. I sat in the waiting room for 15 minutes after checking in before inquiring on how late the doctor was running. The front desk advised that the doctor was running late and went to check on how much longer it would take. Waiting 30 minutes for an appointment is ridiculous. This is the 2nd time I've had my time wasted waiting for a doctor when I could have been advised. (The appointment was my rescheduled date because the previous date I had to wait 45 minutes just to be told it would be another 30 minute wait.). The front desk already knew the doctor was running late so they could have called me to inform or even inform me when I first checked in. After the consultation with Dr. Gomez, I was advised to sit in the waiting room again to be called. I sat for another 15 minutes before I went up to the front ask to see if I was still waiting to be called. A patient who came in after me for the same wisdom teeth consultation was seen, sat in the waiting room after me, & was called to the front desk before me even though I had been waiting. The office has no problem calling multiple times a day to schedule appointments but cannot even call to advise of tardiness. read more

Poor workmanship and inexperience caused me months of pain, multiple failed bridge fittings, and a $5,700 loss. I still can't chew on my left side and was asked to pay another $3,777 to fix their mistake. I had a very disappointing experience at this dental clinic. The dentists in this practice seem inexperienced. I had a bridge done on my lower left side, but it was made too short. As a result, I can't chew on that side at all, and the process also caused sensitivity and pain in both my upper and lower left teeth. During the temporary stage, the dentist couldn't fit the bridge properly even after three attempts. Each temporary bridge came off within an hour, and every visit left me with more pain and sensitivity. I repeatedly mentioned that the temporary bridge felt too low, but the dentist assured me the permanent one would be correct. Unfortunately, the permanent bridge was also too low. I've now paid $5,700, can't chew on my left side, and continue to experience pain whenever food touches that area. The clinic offered to redo the bridge, but after four failed attempts, I no longer have confidence in that particular dentist and worry about further gum damage. They later brought in a new prosthodontist who immediately recognized and explained all the issues I had been describing, but the clinic wants another $3,777 to replace the bridge. This has been a frustrating and costly experience, and I hope my review helps others make an informed decision. read more

저는 2년 넘게 김 박사님을 만나러 왔습니다. 그녀는 매우 친절하고 자신이 하는 일에 능숙합니다. 저는 임플란트를 받았고 더할 나위 없이 행복합니다. 하지만 보험을 담당하는 여성 헤더는 정반대입니다. 그녀는 항상 제 보험 보장에 회의적이며 항상 제가 절차를 받지 못할 가능성이 있다고 말합니다. 결국 모든 것이 괜찮습니다. 하지만 오늘 새로운 보험 담당자와 함께 왔는데 그녀도 똑같이 말하며, 잠재적으로 100%를 내야 할 수도 있다고 말합니다. 왕관을 써야 해서 돈을 내야 하는데, 그녀는 마치 내가 모든 것을 지불할 정당한 이유를 찾는 것 같아요. 1시간 30분을 운전해서 도착하는 사람을 위해서요. 그런 말을 듣는 것은 매우 당황스럽습니다. 그래서 헤더 때문에 나는 절대 돌아가지 않을 거고, 한국인으로서 유감입니다. 당신은 그녀가 나에게 혜택을 줄 거라고 생각할 것 같아요. 매우 슬프지만, 나는 한국 커뮤니티의 모든 사람에게 절대 가지 말라고 말할 것입니다. read more

Looking for a dentist who is available until after 6pm?? Look no further!! I have tried this place out and worked out perfectly with my work schedule (9-6pm)! The Dentists here are very professional and they work well with each patients , giving top quality care! The staff is also very friendly! I was moving out of state and had to get my tooth worked on last min. The entire staff took really good care of working with my schedule and was able to seat my Crown with very limited days left! Try this lace out and i'm sure you'll have the same experience! read more

Went for a six month check up for the first time at iSmile Trish was amazing and very gentle and calm Loved the classical music I saw Dr Harvey who was very reassuring in my concerns I am so happy I have found a dentist minutes away from my home instead of trekking over to Livermore I am very impressed with their hours and the courtesy of every staff member I have talked with over the phone and at the Reception area Thank you iSmile read more

Wishing there was a option for NO stars. Worst experience ever from the appointment being was canceled several times to the receptionist hanging up in the middle of a conversation to trying to express my concerns to the owner, which was a total waste of time. Try this office because they were close to my home wishing I never started treatment with this office read more

Besides of caring too little about no changing their gloves, the dentist who did my cleaning polish toooo much a single spot that i could feel immediately. A different dentist came to "explain " it was caused not by the hard tool they use to clean the teeth, but cause for eating hard foods! Can you believe that? I will never coming back. All my life alll dentist I have seen told me I take good care of my denture but them said the opposite trying to justify the incident. read more

was referred there from a doctor that did not treat me so well I'm extremely happy with my services Everyone there ,they treated me with kindness and compassion no one ever wants to get their tooth pulled and go through the hassle, however your office made it happen and didn't break the bank. I found my new family dentist read more

I smile Sunnyvale was able to give me an appointment within a few days and after 5 pm which was very convenient . The front desk receptionist Myrna was very knowledgeable and helpful . Also Dr. Thai was very informative and patient . Great office very clean , hardly a wait . I would definitely recommend ismile Sunnyvale ! read more

i-Smile Dental in Sunnyvale is a full-service dental clinic specializing in Implants, Prosthodontics, Endodontics, Orthodontics, and General Dentistry. The professionalism of the entire team is shown by the manner in how they treat their patients from start to finish. No judgments, just the willingness to serve and provide the best treatment for patients' specific needs. Payment details and treatment plan (including one that may be needed in the foreseeable future) are explained and expectations are set. Questions are welcomed and real-time updates are provided. This level of respect for the patient ensures a win/win for both parties; no unpleasant surprises down the line. The synergy between the dental team and their knowledgeable and friendly administrative staff ensures a positive experience for patients. Over the course of treatment the quality of care does not diminish, patients' comfort and attention to detail are always on point. Customer service at its best! If you're looking for a no-nonsense, efficient, and personable dental professionals, look no further than i-Smile Dental! The one-stop shop for all your dental needs. read more

Dr. Kim and the specialists, hygienists and staff have single handedly restored my confidence in dentistry. As a child, I had really negative and terrifying experiences with dentists that I have long avoided regular dentist visits. But due to having gum disease, I finally decided to get serious about my dental care. After much research and reading reviews and seeing photos, what drew me to this office was the state of the art facilities and equipment. My first visit was with Dr. Kim, but after having a general plan, I was referred to the periodontist and eventually the orthodontist. Now we are on track with more regular cleanings and I am doing invisilign to correct my bite. Pros: lots of rooms with updated equipment for quicker results, large monitors to display your file & treatment plan, plenty of staff and hygienists so availability is good, and they have someone to explain the treatment cost and insurance payments before you start, very professional staff, friendly atmosphere Areas of improvement: Because of so many doctors and specialists on, make sure the communications are clear and they take good notes. The appointments reminders can be much So, I would highly recommend this dental practice for all the reasons mentioned. They have helped me to overcome my fears and made me feel comfortable and informed with my dental care. read more

First time going to this dental office and it's been a great experience, from the front desk to getting my crown. Benjamin at the front desk has been super helpful explaining all the costs and different options. Dr. Le worked with me on my crown & has also been great to work with! Glad I've met the team here at iSmile :) read more

I had a terrible experience. I had an emergency that forced me to take the service since I did not have dental insurance at the time. The recepcionsita's attention was very unpleasant, gave me false information and had not the slightest empathy with my urgency. They made me take exams I didn't need and charged me a super expensive bill. They also buy customer reviews for 50 USD. Recommend looking for more options in Sunnyvale. The commnetarios at 5 extrellas are purchased. They sham. read more

These folks sent me junk mail with no way to opt out of future junk mail. This was a very negative experience with this business and I sincerely hope this business notices this review of my negative interaction with them and fixes this as I really don't like all the trees getting cut down to send junk mail. If they had provided a way to opt out of future mail I would not have bothered with a yelp review. read more

5/5 to the hygienist. BUT 0/5 for Dr Bae as she came in and out in 10 seconds without an assessment and was finished. Completely absurd, she doesn't seem to be a dentist at all read more

Unfortunately had to switch my dentist when I changed my dental insurance to my husbands and came across here on my insurance website... I just came in for a routine cleaning and I was extremely disappointed and underwhelmed by their service. I get my teeth cleaned every 6 months and iSmile was by far my most disappointing and underwhelmed experience ever. They spent maybe a total of 15 min on me polishing and cleaning...and not even a consult to make sure everything was ok at the end. Just a "floss everyday and have a nice day". they just rushed me through an exam and I felt it too when they were cleaning...just quickly cleaning without care. I definitely won't be coming back in another 6 months for another cleaning and definitely won't be recommending anyone else to this place. Afterward I told my husband, I'm going back to my old dentist and just paying a little bit more for out of network! read more

Hello iSmile dental Staff I want to compliment the staff on a couple of things, like the quickness of checking you in , and with kindness and a smile ,From the time you enter , then the short time untill the dental assistant comes to gey you ,which she was very sweet and nice, and the to put the Iceing on the cake ,Dr Kulkarni enter the room with a big smile and happy to introduce herself to me, I couldn't visually see the big Beautiful smile from the protective mask, but I knew it was there, Dr Kim does a great job screening her employees , I love iSmile so much I drive from Oakland to Sunnyvale for all my Dental work, there not the cheapest lol, but you pay for what you get , and I have always got great !!! service, But Dr Catherine Kim is my favorite, but she better watch out Dr Kulkarni is really great to , Thank you . read more

Avoid this place! Find another place that will do pre-assessment!! They send me estimated cost to sign and said rest will cover by the insurance. After I do the treatment turnout an extra bill said that insurance is rejected and I have to pay it. Isn't it should be stated before I do the treatment??? I will not take the treatment if I know the bill amount. It's ridiculous. They ask me to find out a solution between me and insurance for the payment. This is supposed to avoid if you do pre-assessment!!! read more

I love recommending iSmile Dental to everyone especially those who I care about. I have not had a bad experience with them. I like that every dentist (and dental assistant) I've met are well knowledged and their techniques are great. It's a clean place and they allow such ease to make appointments with. read more

Been going to ismile for years for all my dental needs . Great local family buisness . Friends allways attentive to detail and comfort 10 out of 10 would recommend read more

iSmile Dental - Pediatric Dentists Near Me - Sunnyvale, California

The dentists at this clinic seem inexperienced. They gave me a treatment plan without getting pre-authorization from my insurance company. Now they are asking me to pay the full amount because my claim was denied. read more

4/12/24 I am here for another adjustment but I have to let my doctor know that I want to have a new replacement instead. My mouth has not been the same for many months now. I am Not happy! read more

I have been seeing Dr. Katherine for almost 2 years now after a crippling fear of going to the dentist. Her bedside manner is chef's kiss! She thoroughly explains your treatment to you and makes sure you are comfortable the entire time. I don't live nearby anymore but I will drive however far I need to come see her for my dental appointments! read more

iSmile Dental - Pediatric Dentists Near Me - Sunnyvale, California

I have a good experience in iSmile Dental. My tooth fell half down at late night, I went to the dental immediately next morning, they are efficient, schedule my treatment in the same day. After I took X-ray and treatment discussed with Dr. Kim. I took off my tooth afternoon. She is professional and patient to client. read more

Went in to get a crown and was given a temp one while the real one was made. Temp came off within hours during dinner the same day.

Had a great first visit at iSmile Dental Clinic! The staff was friendly, the place was super clean, and the dentist made me feel very comfortable. Highly recommend! read more