Great service and cleanings, always have a good experience! Lots of availability and very easy to make an appointment online or a call, was able to get a same day cleaning too Doctors and staff are always professional and accommodating, great option for dental care read more

I've been a recurring customer here for 2+ years. When your needs are just standard cleaning, this place does an okay job. But when it comes to customer care, they do not. What frustrates me is that the one time I had to cancel my appointment, well in advance mind you (more than their 48 hour policy), their front desk still slaps you with an annoying 100 dollars fine for some policy you weren't aware. To me it's not about the Benjamin, but principle. I attempted to email the office back about this, no response. I texted also zero response. Now I hope this review will make the owners provide some response, but if not, I hope for the newcomers that are looking for dental office to avoid facing the annoyance I had to deal with. Life and work is already plenty enough. There should definitely be lots of other dental clinics that could provide better customer experience and not having to waste your mental capacity on nuances like this. Edit: I hadn't noticed this previously but BE AWARE, this business shadily buys goods reviews. read more

February 2025 I was chewing macadamia nuts when something cracked. One of my root canal teeth broke off at the gum line and was not retrievable. Had to have an extraction and then an implant done. Talk to my next door neighbor and his girlfriend had had implants done and I smile dental in Sunnyvale. First of three implants done by Dr Kimberly Kim of I smile dental. State of the art facilities for dental extraction,bone marrow transplant, abutment construction, and fitting of new implant tooth. Main complaint is that some of the state-of-the-art techniques were still experimental and not necessarily easy to do pricing varied from $4,000 to $9,000 per tooth depending on location and size of tooth. My dental insurance would cover $2,000 per year in implant cost. Each implant requires four visits. Visit one is extraction and bone marrow transplant to extracted area. This needs to be done ASAP to minimize gum infection. Visit 2 3 months later is abutment where they put him micro screw inside the base of the enamel. Visit 3 3 months later is fitting and putting on temporary tooth. Visit 4 is putting in the permanent tooth. Three successful implants performed here on my three root canal teeth. The most painful part is the extraction of the broken tooth whereas everything else is a breeze. By the way I've stopped eating macadamia nuts read more

iSmile Dental - Dr. Kimberley Kim, DDS - Oral Surgeons Near Me - Sunnyvale, California

I could not have had a better experience than I did with iSmile Dental, both with my dentist, Isaac Kim, and the administrative staff. Dr. Kim is excellent at explaining the issues and giving different treatment options. His work is meticulous, and he's very attuned to patient comfort. The administrative staff dealt efficiently with my not-easy-to-get-along-with insurance company, and gave me accurate estimates of what the work would cost. It was not difficult to get an appointment. read more

I've been coming to iSmile since 2000 when they were still operating out of their Mountain View office. Over the years, they've expanded and relocated to a larger space in Sunnyvale. Their staffs, hygienists and doctors are friendly, caring and professional. I annually enroll in an in-house dental savings insurance plan, which costs me and my spouse around $100 for cleaning and x-ray every 6 months. read more

I had a sudden toothache over the weekend while my primary dentist was traveling, so I visited iSmile as an alternative. While the appointment process was smooth and I was able to get an immediate visit, the actual experience with Dr. Park was incredibly concerning. After the assistant efficiently took three X-rays of my left side (upper and lower), Dr. Park came in and immediately asked about the pain on my "right" side. I politely corrected her, but she seemed confused and continued to mention the right side. When she began the exam, she started checking my lower teeth--I had to remind her multiple times that the pain was in my upper teeth. The confusion continued when she couldn't seem to operate the computer to find my X-rays, even suggesting I needed more taken until I reminded her we had just finished three. Once she finally located the correct slides, she simply pressed on the tooth and declared I needed a root canal. When I asked what the X-ray showed to justify such a major procedure, she told me, "Something X-rays can't show now, but you need a root canal." If a dentist cannot distinguish between left and right or upper and lower jaws, I cannot trust them with my dental health. I would strongly advise against seeing Dr. Park. I have already put this office on my "black list" and will never return. After checking other Yelp comments, I see tons of other one-star reviews echoing similar frustrations. The management seriously needs to pay attention to these complaints and focus on major improvements. I strongly suggest everyone avoid iSmile. There are far better, more professional options in the area. read more

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Trustworthy dental clinic with a wide range of specialists and hygienists who can help me with all of my dental needs without excessive upselling or unsolicited contacting. Compared to other dentists in the area I found them to be the most reliable and well rounded option. Oftentimes they are also flexible with scheduling and make it easy to find availability during times that work best for me. However you should always make your own decision because not every tooth warrants a filling or wisdom tooth may require extraction right away. read more

iSmile Dental - Oral Surgeons Near Me - Sunnyvale, California

My family and myself have been patients at Ismile for over 2 years now. We were referred by our neighbor and couldn't be more happy with our visits! Choose Ismile for your next cleaning! You won't be disappointed! They are always open and easy to get in. read more

I needed a new set of denture and going to new dentist was a risk. But I was so glad that I went to ismole. I was treated by Dr Bae. The denture came out perfect. I did not have to use dentisure to fit my denture anymore. In fact , I am in the process of getting implants for my lower denture to make it even better. So I really recommend ismile for the expertise and efficiency. I was in and out within the hour read more

My mom got her dental care for awhile but past few times the service including the manager service is such a scam and terrifying. She simply got scaling care and one of the nurse touched her crown and it fell. They didn't notify us, and we found out and notified them and they said they are sorry but they can only cover 10% You touched something that was perfectly fine and you won't cover for your mistake? Shame on you read more

My favorite dental office with plenty of availability and appointments, multiple dentists and front desk staff. Good communication and cleanings. Highly recommend. read more

Have been coming here for years and love the service here from day 1. I feel so comfortable here. Super easy to make appointments, staffs are welcoming, offices are clean and inviting. I simply just enjoy being here. Hard to say that for a dental office. read more

Came for a cleaning and xray a few weeks ago after not going to a dentist in a while. Everything went great and I was comfortable during my visit. Their attention to detail and care was amazing. They explained what I needed to get done in the future and broke down the costs clearly. The office front desk was great at getting the information to me while I was in the patient room. read more

Open 7 days a week, so very convenient. I have been coming here for the past 4 years. Great experience.

they over billed me. I agreed to 297 I signed and they insisted on filing an additional examination fee which I was very clear there was no need for an examination fee. Not fair. read more

Really good first visit experience. All options were explained thoroughly. Staff and Dr Thai put me at ease during the visit

Always have had a great time at iSmile, taken my wisdom from me and cleanings are always fast and convenient. Love them and 10/10 would recommend! read more

Always have good experience here very professional and clean facility staffs are super friendly. Highly recommend

I was on my way to the Pride parade when I realized one of my fillings had come loose. Within minutes, I was searching for a dentist who was open on the weekend. Luckily, I found this office--and even better, they accepted my insurance. I booked an appointment online, and just two minutes later I received a text confirming my appointment, followed by a phone call. The entire process was incredibly efficient. When I arrived, I was warmly greeted by the front desk staff, who confirmed that my insurance was in network. I was brought back to a room shortly after. The office is huge, spotless, and very well organized. I was first seen by the dental assistant, who was the sweetest! Then I met Dr. Monica Wong, who was absolutely wonderful. She was kind, professional, and made me feel completely at ease. What started as an urgent visit because I needed to be seen as soon as possible turned into finding a dental office I actually want to return to. I'll definitely be coming back as a regular patient. I highly recommend this office to anyone looking for exceptional dental care! read more

I called them on a Sunday and explained to the staff prior to going that I had an emergency situation. I chipped my tooth and asked if they could fix it. The person over the phone assured me that the dentist on staff could fix it. Upon arrival, the dentist looked at my tooth and told me that she's incapable of fixing my tooth because all of the times she had ever done that for other patients it had come off the same day. It was a complete waste of time for me. They are very inconsiderate. I do not recommend this place. She then told me that I should wait until the Specialist is back during the week to come. I had explained to them prior to heading to Sunnyvale from San Jose that I needed it fixed today. Do not recommend this place. read more

Amazing Doctor and wonderful office staff. I am forever grateful for your care. Thank you

I came here because they had the best reviews out of what my insurance covers. I need an oral surgery procedure done. I arrived a few minutes before my 10:30a.m. appointment, was checked in quickly and told I would have a copay which I was shocked by because I never have had a co-pay with my dental insurance before but I figured I would take that up with my insurance company. I sat in the waiting room, which was busy but it seemed everyone was being helped quickly. I sat in the waiting room for 30 minutes. I finally got up and told the same receptionist that I needed to leave. She asked for my name and date of birth to see why I wasn't called back. After looking up my information she had no real explanation and just said that she would cancel my appointment and let the manager know and she thinks the periodontal department was probably running behind. I obviously can't comment on the quality of care since I was never seen, but overall with how things went for me I will not be returning. read more

Went in for my anual Cleaning and got my x-rays updated. From the moment I entered to the moment I left I experienced excellent service. Everyone was so welcoming, kind, and professional. Quick and efficient service. Highly recommend! read more

I have a appointment 6/14 at 11am the Dentist told me to take medication before my root canal, Driving back home I remember about the medication because the desk didn't mention it while scheduling my root canal so I call the office to send the medication to my pharmacy, He ask my name and confirm the pharmacy address he said his gonna send it to that location. So I waited 5hrs before picking up the medication I want it to be ready so I don't have to wait at the pharmcy. 4pm I'm at the pharmcy they can't see my name or order, so I called the office to check my the medication if they send it and she said there's no order about the medication. I don't know if I should get mad about the guy telling me he's gonna send the medication to the pharmcy and confirming the address. It's just frustrating waiting for 5hrs expecting the medication to be ready and finding out theres no order and wasting my time waiting, driving to pharmcy. read more

Recently switched dental clinics, and iSmile Dental was such an upgrade!! Staff and doctor are all so friendly and are so welcoming for the patients!! Had a delightful dental cleaning/checkup experience! read more

I have been coming since 2022 . I had a good experience. Very prompt response and quick availability for appointments. The dentists and staff are professional, caring, and always make me feel comfortable during my visits. read more

I rarely leave negative reviews, but my experience with ISmile Dental has been extremely disappointing and costly. I had two major procedures done there, and both were performed improperly. First, a crown was installed incorrectly, leaving part of the tooth exposed. This required the entire crown to be redone. Second--and far worse--the root canal and crown they completed less than two years ago became infected due to poor workmanship. I've now been told the tooth cannot be saved and must be extracted, followed by an implant that will cost me $7,000-$10,000 out of pocket. When I reached out to ISmile Dental's management hoping they would take responsibility or offer real support, they declined to help fix any of the issues. The ownership reviewed my case and the only offer was a $68 refund, which was just my copay, despite the nearly $2,000 I paid for the original work and the severe consequences of their mistakes. This experience has caused me unnecessary pain, stress, and a significant financial burden -- all of which could have been avoided with proper care and accountability. Based on what I went through, I strongly recommend that future patients exercise caution and consider other dental providers. read more

The staff is very professional and entire process is very seamless. We have been coming here past 3 years and highly recommend it!

Always the best dental office for the last 15 years and counting. Dr. Kim has always been the best and best staff on hand 7 days a week and all the way till 8pm. read more

I would never ever go to their office. I was there on this Wednesday on April 8 as per my scheduled appointment. The doctor was hardly with me just for 2 minutes and mostly it was technicians. Doctor neither had time to listen to me nor addressed my complaints. While paying I asked for the itemized bill for actual time spent on me by the doctor, but was declined. Please be careful if you have your next visit to this office. Rashmika read more

Great dental care here with also flexible availability. All the staff here are very professional and nice

During my recent visit to your office, the dentist briefly mentioned Invisalign and said she would provide more information. However, when I approached the front desk, I was unexpectedly handed what appeared to be a treatment contract--without any prior explanation or consultation. I asked the first front desk staff member for clarification, and he brought over another employee--slim, glasses, possibly of Asian descent--who was stationed between the two monitors. What followed was one of the most unprofessional and condescending experiences I've had at a medical office. When I asked why the document didn't include any information regarding my insurance, I was told I had to sign it first before they could verify coverage. I questioned what exactly I would be signing, and he insisted it was only for insurance verification. I pointed out that the form read like a contract for treatment. He again claimed it was just for insurance, and when I asked where that was stated, he casually said, "Probably in the fine print somewhere. There are three pages." When I requested a copy to review before signing, he refused--saying I couldn't have one unless I signed it. I managed to briefly review the third page anyway. The fine print clearly stated. "My dentist has answered all questions to my satisfaction. I understand I am accepting financial obligation by signing this form." I brought this up, and instead of clarifying, he shrugged and said, "You don't have to sign it if you don't want to." I replied that I wouldn't be signing something I didn't fully understand. At that point, he physically grabbed the paper from beneath my hand and walked off without another word. This conduct was aggressive, dismissive, and frankly, predatory. It's easy to imagine a more vulnerable patient--an elderly person, for example--being misled into signing something they don't understand, under pressure and without transparency. If the staff member wasn't trained or familiar with the document, he should have said so instead of doubling down with misleading and evasive answers. His hostility when questioned was completely uncalled for. Based on this experience, I will be seeking care elsewhere, and I intend to share this incident across relevant platforms to caution others. I regret not catching his name, but I hope you take this feedback seriously and investigate the behavior of your staff accordingly. read more

This was the easiest dental experience I've ever had. They had me in and out quickly, and the staff was wonderful, friendly, and professional. I'll definitely be coming back and recommending friends and family to get their dental work done here. read more

I am having my dental implant here and happy with the services. The time was more fixable and the people were all very nice and professional, especially Dr. Kim, she made my denture twice just to fit my tooth better. read more

This is the third time they do this to me they schedule me and then at the last minute five minutes before my appointment they call me to postpone my appointment. Very disappointed with this. I lost three days of work because of them. read more

ISmile dental is such a great place to get your dental work done. the hours are very convenient, and their customer service is great. everytime I get my teeth done here, the quality is top tier! read more

Clean and professional office with evening and weekend hours so it's very convenient. They have many dentists so I have seen a few of them, and they are all quite professional. Billing is often smooth but you need to email them if there are any questions on billing. read more

I came here once while I was looking for new dentists after switching insurance for a teeth cleaning. It's in a plaza on el Camino. Overall the experience felt extremely rushed, the dentist did my teeth cleaning standing looking over me into my mouth which was a bit unconventional but I can't complain about the process. Once I found out my original dentist still accepted my insurance I went back to them. It's been 2+ years now since I've visited them and they keep calling me, every time i ask them to remove me from the mailing list, or I told them I moved THEY STILL KEEP CALLING ME! Every time I always ask them to remove me from the list and yet they still keep calling.1 star for the lack of respect, don't give your info/business to them. read more

I really like the wait time, if you're on time you will be attended quickly. The quality of care while you're being attended is also quite great, some of the best dentist if not the best dentist place I've gone to. Highly recommend. read more

Always come here for my teeth cleaning. The service is great and the doctors/ hygienists are very efficient.