These guys have all the ability to earn 5-star reviews but there's no way I can give this company more than 4 stars and I am being generous on this review. First, the good (actually, the great.)...these guys hire the best laborers I've ever dealt with. Hard working professionals who are perfectionists and don't cut corners. SMC also does a great job of following up on the work that is done and fixing the little things a normal home owner maybe wouldn't notice.
Second, dealing with SMC's employees face to face is fantastic. Every employee I met with was friendly and knowledgeable. Plus they were great with my two young kids!
The problem was communicating with them when they are not on site. So many of my texts and voicemails went unanswered for days. It got very frustrating.
My contractor also did a poor job of communicating to my wife and I why delays were happening. All of this poor communication was especially disappointing because we expressed to our contractor prior to even selecting SMC that communication was key to our decision making. We liked our contractor and liked that they had an app that keeps you updated on statuses, but the app turned out to be not helpful at all and, as I mentioned, the contractor failed in some of his roles.
Overall, we come away from this 5-6 month residential project happy with the outcome but frustrated a few too many times throughout the process. read more