I tried calling and emailing but not even the courtesy to respond.... So at this point visitors should know.
I sent this email on 08/18/24
Robert,
First I would like you to know that I never do this, I don't Yelp or write emails to founders of companies but the experience I and 7 of my friends just had at your winery here in Prosser was beyond rude and disrespectful by a gal representing your company. I would give you her name but she never gave us one or wore a name tag. I can tell you it was 3:30pm today 08/18/2024, and she has strawberry red hair approx 40-50 years of age. Robert, we walked in, and right off the bat she tossed the flight menus at us across the bar counter. Most unkind and just rude. She started conversation with it was her Friday and I'm a generous opener and could be a generous closer depending... Stumped us all!!! While the friends were reviewing the menu, and deciding on whether to sit in or outside I found a bottle that immediately caught my attention. It's a 2017 Rose' Pinot Noir and I asked her do you have any open to taste, she stated "Oh No". I then asked could I purchase a bottle, again with the "Oh No, Robert would not allow me to sell one". I asked why not? She just kept dancing around things to say to just deny me. My friend asked well can we purchase this one? Again with the " Oh no", Robert would not agree to this....... Robert, I don't have the tone she gave me/ us to express how she represented your winery. It was the absolute worst, shocking experience I've ever had! I was left with WOW. My friend asked why can't she purchase this bottle, she states " Well Robert won't like me to sell this due to it not being at temperature". My friend said it's corked and it will be fine, we can temperature it ourselves. She again responds with " Um, no"! She then says to me, "Why do you want it, you like the label or something"? I responded with, no, I have a tractor, with attempt to lighten the moment I just really enjoy a Rose' and a Pinot Noir and I would really like to purchase this to try the blend. She then walks away, and at this time my friends discuss the disrespect and lack of professionalism by her and they decide to leave. I looked at her and said well I tried to purchase a bottle of wine, but I don't understand why you have it out but you're refusing to sell it to me.
Robert, I should also add that we asked to try a Sangria slushy, and once again her response was, "Robert wouldn't like me to sell slushies on a Sunday afternoon".
Robert, our group visits every Summer and we RV here, and visit many of our favorite wineries. Your establishment came highly recommended by the waitress and manager of Wine o' Clock where we just finished lunch.
This email to you in which i hope you get to read is to make you aware of this gal who is representing your winery, is doing it poorly. Your building was empty we were the only 8 people in there to taste and purchase. We were treated in a fashion that we all have never experienced in coming to Prosser by any of or favorite wineries that we are members at and make many purchases from.
I'm sorry to a degree, as we were willing to walk out with a few cases as we do everywhere. I just don't understand.
Thank you for taking the time in reading this.
Buckley, Washington read more