I've been here before and have not liked it, but my opinion has changed after giving them a second chance. The ambiance is cool with neon all over. My burger tasted so good! The roasted brussel sprouts keep showing up in my dreams. Stay away from the Truffle burger. I love truffles, but this is the burger that kept me away for so long. My Double Deluxe had 2 yummy patties, lettuce, tomato, pickles (yay pickles!) and a sauce. I usually don't like sauces on my burger, but this was good. The burgers were so good. I don't know what makes one burger better than another, but whatever Smashburger does, is delicious. The service was A+. My husband didn't know what he wanted and he was on the phone with me forever until he decided. The manager didn't huff or lose his temper as I think it took about 10 minutes for hubby to make a decision. Then my loyalty account wouldn't work. Manager to the rescue. He spent the time with me to get it worked out. I don't know many customer service providers who would do that. Sorry no pictures of food. Thanks again Smashburger for redeeming yourself in my eyes. read more

Smashburger - Outside - Burgers Near Me - Wantagh, New York

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I love a good smash burger so trying this spot while passing by was a no brainer. My favorite items I got was their loaded smash fries I loved the rosemary seasoning and the melted cheese. I also got a milkshake, the cinnamon bread pudding and that stuff is ADDICTING. I wish there were more spots in Queens. The strawberry dragonfruit was also amazing. I would say I've had better smash burgers before, I thought the meat was too thin and there was more veggies than meat/cheese on my burger. The service was fast and efficient despite only one person taking orders/ cleaning/ handing out orders. And it was busy! There's lots of seating so you'll for sure get a seat, lots of people order to go or delivery. read more

Smashburger - Loaded SMASHFRIES® - Burgers Near Me - Wantagh, New York

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Was craving a burger, and stopped in for just scratch the itch. I think the classic smash burger (single patty) looks just as good as it taste. I'm hungry for one as I type it now but it's picturesque. Watch a sports event on the TV while you wait for your order to come out. Good: -plenty of parking -Milkshake Happy Hour (Fridays 2pm-5pm) read more

Well, as I always say to people is I return to locations to see if they are still preforming like they did the first time around. I am pleased to report that my vist was absolutely fantastic again. The Manger was on point meal came out hot and cooked to order. Shake was perfect way to enjoy a cool drink on a hot day! read more

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The Manager Matt was very helpful. I was having a problem with the APP. The food was great. Tried the fried Shrimp They were excellent came with Tater tots. I would recommend read more

Eh just a bad experience. I'm at a family function I can't really leave so we ordered. They left out my nephews dinner- which I'm understanding of. Preface with- We ordered and received a ton of fries for the fam. I asked if they could include something extra since I had to leave for an hour round trip while things were busy and hectic at the house. They told me sure if I wait 10 more minutes for more fries. I asked if a shake would be okay since my nephew already has to wait for his food. They said no.Just not super logical customer support... Also... It's interesting. How leaving a review on the site doesn't actually work... I'm pretty understanding about stuff like this since working in public is annoying, but this just wasn't a good resolution read more

At the beginning of the visit, the servers were not attentive, and when I attempted to get their attention, they appeared to ignore me. After I went up to them directly and asked for assistance, the service sort of improved. There were also small details that could be improved, such as an empty ketchup bottle left on the table. The sandwich itself was good, however, the smash fries were extremely oily, which detracted from the meal. It was missing jalapeños that I paid extra for, which was disappointing. read more

The ambiance was amazing. The manager was very kind to us and served us personally. Overall the food was amazing. Will come back and recommend. read more

Ordered the double brisket with French fries..it was so good tasty fresh and delicious..can't wait to order again

The food was immaculate but service was slow, shake was absolutely amazing must try again

Honestly my dad ordered ahead - he knows better! The wings were good. Burger was good I tried some fries - good. I mean I'm not going to say Omg best burger I've had totally go there but better than some other options. Because he ordered ahead the service was quick and he had no issues getting the order. We enjoyed our meal! As for ambiance I don't know but he said it was casual! read more

Could have been 5 stars. I ordered a double classic smash and ask them to grill the onions. The cashier said ok but then served me a burger with raw onion. When I brought it to her attention, she said that those are the onions that come on the burger. I said to her that they can take those onions and put them on the grill and it turns into grilled onions. She looked at me like I was crazy and didn't offer to resolve it and walked away. Something so simple to keep a customer happy. No one seems to have a sense of customer service anymore. read more

Needs to have real dessert. Not frozen little desserts... The service seemed rushed except for the bus boy he was so nice and helped us more then the waiter read more

Food was good. Service, not so much. The server kept pressuring us to order (we were working on our cocktails), then made us pay early because he was going home "but you can stay until we close." read more

This was a decent meal at smash burger. I do have to say that I ordered 3 turkey burgers and only 1 came out exactly how it was ordered. A bit disappointing, but I was able to remove some toppings and move some others around to accommodate my picky family. Once I got down to actually eating the burger, it was really good! They have a lot of options for your liking, which is really a plus! I'd definitely go back to try some other burger combinations, but will check my order before leaving! And, if there was an option for adding turkey burgers to their breakfast sandwiches as an option to bacon (for those who don't include it in their diet), I think it would be pretty popular! A huge plus was staff were all wearing masks and gloves which made me feel very comfortable and the restaurant definitely embraced social distancing! read more

Service and food was great. The music was funny, since it had a lot of bass and the speaker was blown All in all, everyone there was very nice and everything was clean. read more

I'm giving them a 1 star rating because there is no option for Zero stars! This is the worst Smashburger I have ever been to! 20 min on line to place an order when there was 4 ppl in front of me. When I get to the counter the girl doesn't even acknowledge me and takes a phone call order. I order a double smash burger, pay and wait 15 more minutes for a burger. When I get my bag I asked about fries and was told it don't come with fries. Why is that when both ppl in front of me was told theirs came with fries. Now I go back to line to order a small fries that takes short of 10 minutes. Never again! This place is lousy. Go to Hicksville where the service is always great! This is how you lose customers! read more

Smashburger - Waiting for food..slow service - Burgers Near Me - Wantagh, New York

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Wantagh Smash, We are more done than Brad and Angelina, Heidi and Seal, and even Brittney and Justin. You get the point. I had one visit that was off the mark, then another, and like a dirty snowball, it's all rolling down hill. Here's where you've been doing me wrong: Your kitchen can't handle the heat (or crowds), literally. I get it, things are busy around the evening rush hours. At 5-8pm you're probably flippin' and squishin' more burgers than Joe at the Mcdonald's down the road. However, there should be appropriate staff, even if it's a weeknight. I'm hangry, and I've been waiting 25, 30 minutes for small orders (2 items to go). That's after standing on a yuge line to order and pay because only one poor soul is working the registers. Perhaps this is done purposely to slow down food order traffic. Who knows. I still have to wait an abhorrent amount of time in a fast food(ish) place to order and receive dinner and will make faces about it. I'd imagine that because the kitchen is so busy, they're rushing and skimping with the food. I get a salad with goat cheese, chicken and some other healthy stuff to make myself feel slightly better about being too lazy to cook. Often times there's a severe lack of cheese. Other times when I've gotten chicken burgers they are so sloppy, so mushed and lukewarm by the time I get home.. or somethings missing. Ugh. They sometimes run out of items. Sweet potato fries last night, and ice cream another night. Not exactly sure how that happens... but it does. Your order packer needs gloves. He seems like a nice enough guy, courteous and smiling. He took his time packing orders which is fine, he's trying not to mess up, but when he sticks his un-gloved hands inside the top of the fry containers to pack them... Um, I can't jive with that. If you touch food and then other surfaces in a public space, you need to wear gloves or wash your hands more than a kindergarten teacher in February. Prices have been going up, up up! I understand this happens with all business. However for food that's sometimes wrong, with long waits and not always filling on it's own? Not worth the hassle! Even though I think the truffle mushroom swiss is like a chicken burger deity, THIS girl is going to get chipotle down the street instead. read more

Smashburger - Salads now cost more than burgers. $8. See how it's not even "full"? I like my spinach! - Burgers Near Me - Wantagh, New York

Never again! Two burgers burnt to a crisp, crunchy. And they looked like they were kid's size. And two mushroom burgers were microwaved making the bread hard as a rock. Everything got thrown out. Smashburger said oh sorry, call Uber about it. read more

Nice clean space, parking available. Employees are on it and there's usually someone going around cleaning up. I never been inside their bathroom therefor I can not comment on that. Now food, is okay and there's been a few occasions where certain burgers were just way too salty. Almost to the point of not being able to eat. Milkshakes although asked for malted, you could still feel the chunks slipping through the straw. Fries, salty as well and they just taste plasticky. There was a time where this wasn't the case, recently it is. Hope they can fix it up. Best of luck ! read more

burgers are great. been my go to place for the past 4 years. would rate this as my no. 3 best burger with shake shack no. 1 aNd 5 guys no. 2 read more

Haven't been here for sometime but decided to go in and get some burgers, onion rings and fries. Everything was so salty that I had to throw it out. Onion rings had so much salt on them, I couldn't even taste the onions. Bacon cheeseburger was the same way. read more

I came in, today around 5/ 5:30 there was a line but it was moving the cashier nick was very nice and after receiving the order the manager Cathy came over to make sure my order was correct as well as introduce herself . i told Her i was new to the area and wasn't sure about the menu and she gave me a coupon for my next visit and said to ask for her anytime for anything I need! I felt like i was at a five star restaurant! Great job Smashburger read more

For a fast food restaurant, I really enjoyed Smashburger. I tried there, barbecue onion rburger, and really enjoyed it. The meat was well seasoned, and the bread was so soft and sweet. Their fries reminded me of Thanksgiving - the rosemary really gave a warm, turkey meal flavor. The restaurant itself is pretty cute. I definitely wanna go back and check out their shakes! read more

We enjoy the food at Smashburger but on this particular day, 9/30/23, I experienced very poor customer relations and and bad decision making. I walked into the Wantagh Ave Wantagh, NY and was told there'd be a 45-60 minute wait for any orders as they took a very big 50 burger order prior to me walking in off the street. I asked to speak to the manager and he refused to come out to speak with me. There was nobody in the restaurant at that time so why didn't the manager have 1 person handle any walk-ins? BTW, another person walked out as well at the same time I did. I'd have to think twice about returning to this store. read more

I'm knocking this place down a star. I love the food, I really do, but I consistently am disappointed by one thing or another here. On more than one occasion, I'll pay for an ingredient, and when I get home the ingredient isn't on top of my burger. Also, the sauce I order is rarely on the burger. I shouldn't have to check the burger before I leave. Last night, our cashier was confused about our order. We ordered 2 smash fries and had a coupon for free sweet potato fries, so we snagged those as well. So 3 orders in total. He even recreated it back to us, but was ultimately confused and went to get a key from the manager to take one fry off. So we go and wait for our food, and I inspect the receipt and see that the mistake was not remedied and we were still missing an order of fries. Honestly, I work in food service and deal with customers every single day, I understand what goes on. So when I brought it up to the manager, I assumed he would quickly remedy the situation. But, not before giving me a serious attitude and speaking to me like an idiot. I'm sorry, is it my fault the cashier didn't understand how to put in the order? He was rude and had the audacity to roll his eyes at me! To make matters worse, I have a serious issue with the fact that the manager wasn't wearing gloves as he placed orders in bags. He put his bare fingers in the cup to stand the fries up, close enough to touch them. That is unsanitary and if the health department showed up and saw that, they'd be in serious trouble. They need to get their acts together. read more

Smashburger - Should be renamed "huge" smash - Burgers Near Me - Wantagh, New York

Decent Smashburger location compared to others nearby. Plenty of seating even with social distancing for COVID. Service is slow like every other location. Menu is reduced which I'll always be salty about. Staff is friendly. Plenty of parking in front. Not a bad location and the food is fresh and good. read more

It's a typical fast food place but with clean decor and cutlery. This place is always kept clean and the staff has never been rude, even as my indecisiveness holds up the line. I don't really enjoy their burgers, because its a bit too chewier than I prefer. However, their salads are decent and I am in love with the cheese fries. The fries themselves are very thinly cut haystack kind of fries, which you might enjoy if you prefer McD shoestring to thicker cut fries. The cheese sauce is great. It is not nacho cheese nor is it a slice of cheddar melted on the fries. It feels almost like a cheesy roux. It is not the most conveniently located because the intersection gets crazy during high traffic times, but it's clean, the food is solid, and they won't rush you out. read more

Smashburger - Classic and salted caramel milkshake - Burgers Near Me - Wantagh, New York

Good food Everything was great the food the service the drinks I would totally recommend this place for a nice weekend lunch and the bacon burger is my personal favorite I think you should try it and you should try these BBQ Bacon BurgerChicken BurgersClassic Smash BurgerGrilled Chicken Sandwich Those are also really good I totally think that you should go try SMASHBURER read more

Smashburger is one of those fast food places where you are served at a table. You go to the register, place your order, get a number, and a server finds your number once your food is ready. I like that. Fast but still takes away the daunting task of having to carry your food around until you find a suitable table. I really enjoyed Smashburger. I opted for the BBQ, Bacon & Cheddar Big Smash (NY cheddar cheese, BBQ sauce, applewood smoked bacon, haystack onions, on an egg bun). My friend and I shared the traditional smashfries (tossed with rosemary, olive oil and garlic) and the sweet potato fries (seasoned with seasalt). The "big smash" was relatively small, so I can only imagine how small the regular smash is. A juicy, flavorful burger nonetheless. My only complaint would be that everything was a little too salty. But other than that, a great burger. Fries were yummy, just wish there were more! read more

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My youngest son was completely against a restaurant or catering hall for his first communion. What did he want? Smashburger! We saw online that catering was a little confusing so my wife stopped in, and met Byron the manager. He answered all the questions and took care of our order with adding a la carte items to the catering order. He was 1,000% transparent about certain items, not on catering, that don't transfer as great as opposed to eating in the restaurant. I had an order for 20 people, pick up for 5:30pm....I got there 15 minutes early and Byron was in the kitchen himself making sure all items were cooked fresh and order was ready to go 5 min early. I know this might seem like overkill for review of Smashburger, but post COVID I feel like service at most food & restaurants have declined terribly and orders never seem right for simple requests. Byron was not only friendly and professional but took ownership of the order from start to finish. Everything was perfect, fresh, hot and a big hit. Thank you very much! read more

Smashburger - Burgers Near Me - Wantagh, New York

I used to love smashburger. We loved that they had unique combinations. A step up from your typical fast food burgers. But now they're just so-so. The last two times I ordered the shakes tasted a bit sour, and everything was a bit mushy. The flavors are there, but the texture of the food is off. read more

im there fairly regularly. Why? I honestly don't know but I guess im a creature of habit. Today's burger was ok but tasted off to me. No big deal . What I really hate is the fucking slobs that eat there and do not throw out their garbage. There are 2 cans there pick up your shit and throw it out. Long island has some of the worst most self entitled yambags on planet Earth. Cretins. read more

Emily is a rockstar. Anytime I come to smash, if she's working everything is perfect. She works so hard and is a complete sweetheart, I hope she gets the respect she deserves. Any business would be lucky to have her, please make sure you treat her accordingly. Invaluable read more

I have eaten here before and everything was good. Had a turkey burger with mushrooms and Swiss cheese. Boy, not only was it super greasy, but the salt!!!! Overwhelmingly salty, I couldn't eat it. My husband had a bacon burger, same thing. So salty and greasy. We are DONE with Smashburger. Never again. Not that they care. read more

Good food, friendly service. Clean environment I would recommend to my friends and family

Should we call them Grease-Burger?!? Geez! Totally greasy and oily dripping wet fries and Brussel sprouts. I appreciate though that they had a vegetarian bean burger (but it was too spicy); and a whole wheat bun. Tables were dirty. The customer service guy was very helpful and friendly. read more

Disgusting and not the first time this has happened here. They should care more about the food they serve to customers. read more

Smashburger - Gross lettuce AGAIN - Burgers Near Me - Wantagh, New York

I went in ready to order dinner for 4 with enough leftover for a couple of lunches. They used to have printed menus at the door. Not anymore. Unfortunately the menu posted behind the registers has printing too small to be read by me. I asked for a printed menu so I could accurately see all of the ingredients included in each sandwich (there are food allergies and preferences I need to be mindful of) but was told there weren't any. So how does someone with compromised eyesight order safely?? Not a very accessibility forward place to patronize. There are plenty of other accommodating food establishments where I can spend my hard earned money. This isn't one of them. read more

I assumed Smashburger specialized in burgers, but I was pleasantly surprised to see chicken and salad options - and not just one or two, there were almost just as many options of those as there were for burgers. I was trying to be healthy and ordered the grilled chicken on a multigrain bun. It was delicious. And the fries are super skinny, so eating a few of them didn't make me feel so guilty. It was the shake that followed that had My Fitness Pal disappointed, but I was catching up with a friend for hours and getting milkshakes just seemed like he right choice. I was hoping to try Nutter Butter, but they were out. I ordered vanilla Butterfinger instead; it did not disappoint. My only complaint was that the fried pickles were a tad too salty. My Fitness Pal was happy I only had two. The decor is very spacious and clean, so it was actually a really great spot to sit and catch up with a buddy. We never felt rushed, we were comfortable, and our stomachs were happily full. I highly suggest stopping in and trying something at Smashburger - whether it be for a quick meal or a friendly chatty afternoon. read more