When I place an order on their app their food is always hot and ready in 10 minutes. It actually cost more to eat a burger at Wendy's The food is always good and consistent. Service is friendly and efficient. They definitely get my business and support. Only downside is that I wish they had a drive thru. read more

Absolutely God awful food poisoning for my entire family from here (02MAY2026). We all got burgers and smash fries. Within a few hours we all had diarrhea and vomiting. I will NOT be coming back here. read more

Solid experience! Not sure why this place gets hate. The brisket double burger was delicious, the Smash Fries are always so dang good and the service was pretty quick. Granted I came in at about 1:45 on a weekday so it wasn't busy. I do agree that Smashburger is a little bit on the greasy side but sometimes a fat greasy burger and fries are what the soul needs. I'm a fan of Smash almost anywhere I encounter it and this location was no different for me! read more

When Smashburger I opened and loved getting a nice big mushroom and onion, smash burger a double, yeah, I got some Haystak french fries and some yam sweet potato fries. OMG so effing good please come please tip . Please clean up after yourself. Mommy doesn't work there. read more

Classic smashburger. I guess I went on a good day because reviews aren't too great. 3/5 for price. $18 for a double bacon cheeseburger and regular fries. Can't buy anything anymore. The food is fresh and the food is tasty. I love the herbs on the fries. Rosemary fries specifically! Fried to perfection to my liking. The burger itself is sizeable. The girl at the register is fast, friendly and patient! Clean restrooms read more

Smashburger - Menu - Burgers Near Me - Hollister, California

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No Mayo. No lettuce. No tomato. How hard is that?! You can clearly read it on the receipt and yet my burger is ruined with things that I don't want to eat. It also took them 30 minutes to prepare it. My dasher apologized because he was waiting a while. Not his fault at all. read more

Smashburger - Bacon smash burger - Burgers Near Me - Hollister, California

Visited this burger place when on the way to San Jose . The inside of the restaurant has comfort decoration , ordered burger , fries and sprouts The colorado burger looks great but the patty was very greasy , and salty The fries was also greasy , together with the sprouts as well . i wish the owner of this restaurant may need to pay attention on this issue . Good service and clean dining area , so two star from now read more

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Food was ok it's getting to pricey but what keep my attention was that they automatically add the gratuity into the bill. Here is the trick when they handle the bill to sign the printed bill to sign there is a place to add a gratuity again. So if you add a tip on that you ended up to double tip. I am not a cheap person because I did work on a place where they handle tips but I believe so the tips are going in accordance to the service the customer receives. So be careful next time to go to this restaurant check your bills first and then go from there. read more

Ok here's the thing, service is absolutely wonderful. The girl at the front register was so kind and just such a sweet soul. The food...? Eh. The burger buns were extremely dry for some reason. I couldn't eat more than a couple bites. However, the real reason why I come here is for the rosemary fries and those did not disappoint. read more

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Food is delicious. Burger was very beefy and juicy. Not doing with grease like some have told me. My wife and I have been coming when we visit my daughter and her husband since they opened about maybe 4 years ago. Curiosity paid off. We're from LA county and only have two down this way and on down south of us. Anyways, the fries and tots are crisp and delivers. Nice crunch and tender potato inside. Beef Patty is satisfyingly beefy. Buns are very nice not overly sweet, tender and buttery. Toppings were fresh and crisp. Place is really clean. The guy at the counter kept busy when he wasn't taking orders or serving, clean, stocking and wins everything down including the pony wall divider. Never saw that. The decor and vibe is is very cool with nice lighting. Available fountain drinks also include special drinks like Orange Cardamom and strawberry dragon, fruit, and a couple others. I have one gripe. Same gripe for EVERY FAST FOOD JOINT WHAT IS PROTOCOL FOR REPLACING THOSE LATEX GLOVES? I believe the gloves the guy used to take out money was the same one he used to wipe the counters, replace the trash bag, bag a to go order and bring us our food!!!! Hopefully management figured this out read more

Smashburger - BBQ Brisket bacon single with tots - Burgers Near Me - Hollister, California

Service: 4/5 Counter person wasn't too enthusiastic about her day Shakes: Mocha Coffee and Oreo Shake 5/5 Food: - Crispy Chicken Sandwich 3/5 too dry. had to add mayo -Truffle Mushroom Double Swiss Burger 4/5 didn't taste the truffle -Side Salad: $1 add-on 5/5 Price: 3/5 gourmet burger prices Place 5/5: clean with nice decor read more

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Came here with the family and we all enjoyed our food! Customer service was great, environment was clean and tidy. Would definitely come here again if we come back in town. read more

Smashburger - Me and my kids - Burgers Near Me - Hollister, California

The deep fried fries and Brussel sprouts were drizzled in oil. The brussel sprouts looks legit, it was fried to crunchy and the taste is good. Surprised they served it in a burger place. Fries and burger wasn't great, I don't taste garlic on the fries and the burger was like any other place. Service is good, people are nice, interior is contemporary. read more

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For what it cost it should be amazing. It is not. No bacon again. And no gluten free bun that I paid an extra fee for. Seems like 3 out of 4 times they can't do it right. I'm done and recommend to everyone to just go anywhere else. What a rip off. I'm done. read more

Smashburger - No bacon again. Go anywhere else. - Burgers Near Me - Hollister, California

Very disappointed after coming in with my family of 6 to eat. We started off with ordering a kids burger, when I asked if they could have lettuce and tomato on it, he quickly said no, and that they were no longer letting people add onto the kids burger. I said really and he said ya, because it's the same price as a regular burger. He was really rude about it. Wasn't nice at all....my kids like lettuce and tomato on their burger, it should be an option! Smash burger is expensive already but now I definitely will never go back. read more

My first time at Smashburger and it was delish! We came here after a big hike and were starving. This location had just opened and they were training the staff but everyone was nice and friendly. We were greeted when we came in and they answered all our questions. Everyone was following safety precautions with masks and gloves. I ordered their monthly special, a smashburger with bacon, tri tip and BBQ sauce. Sooooo big and good! I had a side of tater tots as well. I would order it again and again! read more

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After the experience we had here the other day, there's no way this place could possibly receive any less than 5 Stars! Woman at the order counter - 5 (She explained in detail how the haystack onions are made). Woman in the dining area - 5 (She was cordial, sweet, gracious in assisting us with extra napkins). Food runner - 5 (We we're actually asked if we wanted an additional dressing for the side salad other than what comes with it - does this ever really happen in a fast food establishment?). Food plated design - 5 (Heart shaped huge red dish for my daughter's lettuce wrapped burger, side salad on a metal decorative plate other two meals nicely placed on metal basket trays with burgers on one side and fries on the other - WHERE AM I??). Food quality and taste - 5 (Fries were fresh & delicious and the double turkey cheeseburger was outstanding!!). Great example for all other fast food establishments to learn from. Would absolutely recommend and looking forward to absolutely returning!!!!! read more

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Fast food's definition means fast. I've waited over 30 minutes for only two burger/fries. Practically you could finish swimming a mile and the food will not be ready. read more

Food was surprisingly decent for fast food. Cleanliness left a bit to be desired as there was food all over the floor. I do not think it is appropriate to have only female and multi gendered bathrooms. Go all multi or keep the genders as is. I do not support gender discrimination in any form. This will be my last visit until this is corrected. read more

Family got hamburgers, I got a chicken burger. Never have I paid to be sick like this! I knew there was something wrong with it as soon as I bit into it; I was very hungry, so I ate a few bites - MISTAKE! It had bacon on it that was somehow burnt to coal, yet greasy & chewy too; the 'chicken' patty had the consistency of rubber with goo inside, and tasted like plastic; the one piece of lettuce was so wilted it was like cooked spinach, & was bitter; the tomato was almost liquid it was so soft; the buns were like the the bacon, half burned yet squishy like pancake batter inside; the only 'good' part was the mayonnaise. About 10 minutes after eating less than half the burger, my stomach started hurting, gurgling, then cramping; about 45 minutes after eating I was in the restroom, spewing and hurting from both ends. I'm very old, and very afraid to pass gas today; it's a good thing I haven't tried, didn't trust it because there were no 'false alarms' yet!! My children and grandchildren who ate their hamburgers said they didn't feel bad at all, but that their food was less than disappointing; theirs were also both burnt & squishy, very bad texture and the flavor was not good in any way. They ALL also agree we won't be getting their food again; not only was it waaaay overpriced, but they said, "It was NASTY, Gramma!" To sum it up: SAVE YOUR MONEY! Food at Foster's or A&W are still our best in town, but Jack-in-the-Box or even McDonald's are better than this crap and half the price - and I've never gotten sick from them!! So, today was my first and last time eating Smash Burger; even if it's free, I won't accept it because it is CRAP!! read more

Smashburger - Smash Burger CRAPPY 'Food' - Burgers Near Me - Hollister, California

Ok, as I was reading some of the unpopular ratings, didn't see anything that said the food wasn't good. So we were in the area and decided let's give them a try. We drove up to a really nice looking building. Once inside we were greeted by Jasmine. She was very pleasant explained the menu, our options, and took our order. We started a timer, at 6 minutes and 50 seconds, the server Janet brought us our to-go order. Once home, we quickly checked and our order and all was correct. Our take, pleasant and quick service, and the food hit the spot. read more

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The best Burgers in Hollister. The meet taste fresh, the bun taste very good and the smash friends are my favorites around.

Enjoyed my visit to Smashburger. I tried the Classic and Avocado Bacon burgers, and both were tasty. The service was okay, and I appreciated the clean and inviting atmosphere. Worth a visit. read more

Smashburger - Duble Avocado Burger - Burgers Near Me - Hollister, California

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Really disappointing. The 2 stars are for the employees who are working their butts off with the lack of staff needed for a busy Saturday night. The food on the other hand- 0 stars. This was such a disappointment. The food that they bring out looks NOTHING like the food in the pictures. I could not believe I paid over $15 for a measly burger and fries that were hard and lacking flavor. We waited over an hour for our dinner even though we were told 20 mins. Needless to say, I would never eat at a Smashburger again. read more

Smashburger - Mushroom Swiss burger & garlic fries (smash fries) - Burgers Near Me - Hollister, California

I enjoyed a nice early lunch at this spot and it did not disappoint... I had their Double Mushroom Truffle Burger and it arrived perfectly cooked, bursting with flavor. The tater tots were also very good. I ordered a vanilla shake and it satisfied my sweet craving. During the current pandemic, there is some outdoor seating available. The restrooms are currently not open to guests. read more

Wife and I were stoked to see Smashburger was open for business. I got the Mushroom Truffle burger and Onion strings - both were really tasty - the mushroom burger was cheesy and had several types of mushrooms in it. Onion strings were great. Wife had the brisket burger, I had a bite and it was really tasty. The brisket tasted like actual BBQ brisket, and the Smash fries were delicious. They're seasoned with rosemary and garlic. They were a bit soggy, would be really good if they were crunchier, but they were flavored really nicely. Staff was doing a great job abiding by the COVID regulations. There were places to stand marked on the floor, and the staff were continually wiping down surfaces and taking care of the customers. Would definitely go back - soon! read more

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Went there Saturday night and all I can say is the burgers are terrible!! Don't waste your money or time. If I was being honest McDonalds is better tasting. You've been warned. read more

Great food and fast service. Friendly workers and clean restaurant. Worth a stop in if you are in the area.

I ordered a milkshake and a small fry here to go. This was in the evening and the next morning I woke up with horrible food poisoning. The milkshake tasted like chemicals, it was a plain chocolate milkshake. It badly tasted like chemicals but I just thought maybe that's how it was and I kept drinking it. Now I realize. I would think twice and be very cautious eating here. read more

This was my first time eating at a Smashburger and it was a really good burger! I got the Smashtots on the side, and was expecting a little more flavor from the garlic & seasonings, but they were good. Quickly prepared. read more

Smashburger started off on a a good foot but then slowly declined in quality. The primary issue is their order accuracy and service quality. Several times, our doodash order has been wrong with items missing. The service staff seems like they do not know what they are doing or how to interact with customers. They better get their act together, especially if they are advertising as a higher end fast food joint. I am really disappointed and would like some form of recompense for our last several experiences. read more

Burgers can be a bit pricey but they are good and large juicy patties. Good variety and the tots are great!

The place is clean unlike any other buger place here, Although it is more expensive compared to other fast food joint but they have quality ingredients.Classic Burger read more

Smashburger - Chicken tenders with haystacks and classic burger with sweet potato fries - Burgers Near Me - Hollister, California

Went by Smashburger tonight for the first time and ordered myself a double bacon burger. When I get the burger, no bacon. Not a major tragedy -- I just mentioned it to the staff and asked for some bacon. The waitress had misunderstood my order -- not surprising since I kept asking about the other menu items -- and had not charged me for the bacon burger. They told me that they would grab me some bacon anyway, no charge. They didn't. They brought me an entire freshly made double burger with bacon -- and they really did up the bacon. I think there was more bacon than burger. Hats off to them -- it seemed pretty busy and they could not have been nicer or more professional. Thanks, Smashburger! read more

I eat here maybe once a month and it's consistently good for a fast food joint, better than other fast food burgers in my opinion. I order online always and it's always ready when they say it should be, super easy pick up and go, my order has always been correct, and the food is hot. My favorites are the spicy fried chicken, Colorado burger (best burger on the menu), peanut butter milkshake, smash fries, and Brussels sprouts. Some of it can be a little greasy but hey, it's fast food. read more

This place has been a huge disappointment. I was really excited when this place opened because I love the Marina location. Two tubes in a row it's been a nightmare. The last time we went, we ordered and ended up sitting for 45mins with no food. Come to find out other people had been waiting even longer! Turns out one of the employees told another disgruntled customer they had a to go order of 100 burgers so they were slammed. I wish they had told us this when we ordered that the wait would be much more longer than usual. Instead, customers were getting impatient and no communication was given on WHY it was taking so long. So after an hour of waiting, got a refund and left. Biggest waste of my time! Today I thought I would give it another chance... again super disappointed. Walked in, it didn't look too busy. Ordered and sat down. 30 mins goes by.... So I asked if they knew when it would be out. They said they are still working on it. Sat down And another 15 minutes goes by. Finally got our food and it was FREEZING. All the food felt as if it had been out for 20 mins, not under a heat lamp. I was so upset. If I had to wait that long, my food better be piping hot! Left my god and got ANOTHER refund. This place really needs to get their act together. I won't be going back. read more

I have seen a lot of video on YouTube about Smashburger, they make it look so good and juicy. I don't know what happened at this location, we ordered a single classic cheeseburger and the burger itself was so thin it only had one side, and that side was burnt to a crisp there wasn't an ounce of juice in the burger. I don't think I've ever eaten anything so dry in my life In the french fries were on the cold side,I think they may need more training. ..... I was excited to go there but sadly disappointed. I will try another location in another area. read more

Second bad experience at Smashburger! Service was fine, burger was average and the fries were the worst I've had Cold and chewy! McDonalds would have been a safer bet. I won't be going back anytime soon. read more

Took a chance and there were only two people ahead of me. Ordered bacon cheeseburger, smashed tots, fried Brussel Sprouts and a side salad. Brussel Sprouts were for my wife (not a fan, but she liked them). Nice fresh salad with ranch that tastes like it came from Round Table. Burger was perfectly seasoned and tasted excellent. Best thing was the smashed tots. Tots tossed in rosemary, garlic and olive oil. Those were addictive and I couldn't inhale them fast enough. Not bad for a soft open. Will be back! read more

Smashburger - Smashed bag - Burgers Near Me - Hollister, California

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Relatively disappointed with the food although the welcoming staff was great . My burger was sub bar and I had to pay extra a lot of my add ons so I was expecting it to be pretty good ! Unfortunately everything was shoved to one side , had burnt parts , and was overall really greasy . The fires were good as well as the sweet potato fries ! The smash tots were not as good as i thought they'd be and the cob salad was .. interesting ? . .. Paid 45$ for a below average meal that made me wish I had gone to chipotle or salad works a few doors down . Hopefully they will take the criticism and be able to really turn this place around . The inside was clean and inviting so that was a plus for them but I don't go somewhere to spend 45$ because it looks nice I wanted to spend money on good food . Unfortunately they didn't hit the mark read more