Ok I'm from out of town and staying at a hotel not that close to this restaurant. I get to the hotel open the what should be a Classic Double burger (meaning two patties on the bun) only to find it's a single patty which is called Classic single burger and it's cooked beyond belief. Awful! I called to let them and let them but the error and the awful cooked burger and she says so your just calling to complain. Yikes-really!! read more

I really liked this place. The Brussell Sprouts was a nice, tasty surprise. There was a bit of a wait, but the place is brand new. One of the ladies working there gave us some extra fries which was nice. read more

Don't waste your time here the foods decent Very poor management The people here need to be trained better Everyone is miserable Also if you want to wait an hour for your food here is the place I've tried this place 3 times to see if it got better wrong definitely not coming back The guy who makes the milkshake looks high and doesn't know how to make a simple milkshake. SMH read more

I haven't been to Smashburger in quite a while this place is located in 2023 Upper Dublin Dresher PA 19025 but I would love it if they could change the recipes to their non dairy milkshakes because the calories, carbs, fat, trans fat, sodium, and everything is so completely outrageous that at times I can't even enjoy having a nondairy milkshake because I was compromising my own health with their products and they should cut down on how much grease they use to prepare their foods with. I would love it if they could use another nondairy ice cream which would be vanilla bean by so delicious and no sugar added non dairy ice cream to make the non dairy milkshakes. The service is great and the ambiance is great. I went here today to pick up my aunt's order. I would rate them a two star rating. When are they going to have the impossible burger on their menu because all I see is animal products. read more

The burgers are good, but nothing to rave about and definitely not worth the price. Fries are not great, soggy and way overpriced for the amount (almost $5 for not many fries) and I doubt they are fresh cut. Ordered 4 double burgers and two large fries, no drinks, and it came to $55...I wouldn't mind paying that if the food was better, but it was just okay. Most likely would not return, there are much tastier burger options for the money in the area. read more

New update: at first I was forgiving of the SLOW SO VERY VERY SLOW wait time for food (which can be 20 minutes at best but mostly 30 minutes on average even on slow days) but, after 6 visits to date so far, each time has become more grueling. Yesterday, we waited over 25 minutes for our fries during a time when WE WERE THE ONLY CUSTOMERS!!! Our combo meals were brought to us with just burgers with the promise that the fries would be right out. The waitress and cooking staff had zero clue that we were waiting when I approached them 26 minutes after eating our burgers. They were not apologetic - they did not offer a discount - they honestly did not seem to care whatsoever. This is a constant with these people. Good food but absurd waiting without concern for diners. Also, the facility was really hot so dining in was uncomfortable. read more

Smashburger - From our very first visit - Kids Cheeseburger - Burgers Near Me - Dresher, Pennsylvania

Good food but not worth the 1 hour wait for 3 spicy chicken tenders when Chick-fil-A is across the street.

How about waiting 50 minutes for 2 regular burgers and a small fries. They are telling customers that it will be 25 min which is bad enough. It won't last long, if this is the norm. Customers openly complaining. Not worth the wait!! read more

Ordered take out and was expecting 25 min wait. While on the way to the restaurant a text informed me that the order would be ready 8 min earlier than expected. I arrived at the restaurant and was told the order would be ready in 5 more minutes. Was given the final order (after discovering they had forgotten to include 2 orders of fries, brussel sprouts, and onion rings) almost 45 min after I placed the order. Food was ok, but not great. Some was warm and some was pretty less warm. The shakes were pretty watery, despite being the last thing that they made. The wait staff was pleasant, but clearly overwhelmed. They need a better system if I'm going to continue to pay that kind of money for fast food. read more

I placed an order for 12:45 pick up during my work lunch. I waited almost 30 minutes for my order to be completed at the restaurant. I had to check my order multiple times before leaving the store because my order was not fulfilled properly the first or second time. When we arrived back to work my coworker realized that his 5 piece tender order was only 2. One really big one that was breaded RAW (uncooked) chicken and one regular sized tender. The manager was very nonchalant upon notification of the restaurants very dangerous mishap. read more

Smashburger - Raw Chicken Tender - Burgers Near Me - Dresher, Pennsylvania

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The burgers we had were great as were the tots. Sweet potato fries were lacking seasoning and crunch. Red Robin and Mooyah has Smashburger beat in the sweet potatoes. The service leaves a lot to be desired. I shouldn't have to get up after a 20 minute wait to inquire where my food is to be met with we didn't know where you were... (sitting in the dining room in front of employees). I think this location would benefit from a higher quality employee pool. Everybody seems to have the "whatchu want attitude" when you ask a question or make a request. But...the food is really tasty!!! read more

The food is great but the service is horrifying. Went there @8pm on a Sunday was one of only two people in the place and took over 25mins to get my food. Staff is very loud and immatue. Post COVID world read more

My two sons his girlfriend and myself went to Smashburger's today for the first time, the barbecue bacon cheddar burger and fries were delicious, all four of us enjoyed the meals, the fries are excellent seasoned perfect, did not add anything to them, my son lives right there and has eaten there before and likes it and he recommended it today.When I visit my son I will definitely eat there again. read more

Thought we would try the new Smashburger in Dresher. Four burgers took over an hour. I should have checked the order before I left because 1/2 our order was missing toppings, not a big deal but we paid extra for them. Burger was very small, like seriously small. I had to cook another dinner for my kids because they were still hungry which kinda defeated the whole purpose of getting take out. Since the place just opened, hopefully they are just going through some growing pains. The food was good, not great just good. read more

What a waste of time and money. $44 for a double Burger and a fish sandwich.12 tatar totswhat a waist.

I finally got to try Smashburger. Ordered the avocado club single on a brioche bun, sweet potato fries, and regular fries. Wish I could say I was impressed...burger was dry dry dry, and that was with avocado, lettuce, and tomato. The brioche bun was burnt. They were pretty quick, though, but I think I'll stick to Shake Shack, Five Guys, or Mooyah burgers from now on. Decent sweet potato fries. read more

This is the worst place I have ever eating at. I ordered me a double truffle mushroom Swiss burger and I am now literally sick to my stomach. I have diarrhea from this food and my stomach hurts horribly. This food has made me so sick to the point that I cannot stop going to the bathroom with horrible indigestion. I will never ever come back here. I don't know why this food made me so sick, but I have been burping this Swiss burger and feeling nauseous. read more

The burgers were tasty but the service was terrible (and not to mention they were out of fries)! It took forever to get out burgers and we got them one at a time (so everyone was eating at different times). read more

Bait and switch on special offers. Employees are not informed of offers. Also the offers say quote the offer when paying, too late after food is already ordered. read more

Went tonight to try Smashburger for the first time. Rolled in to find no one in line ordering and the restaurant maybe one third full. Was immediately told it was a 45 minute wait for food. When I asked why lady said because we are busy. God help them if they really ever experience busy. Left and went down the street to Elevation Burger. No wait, good food. So much for Smashburger. read more

Tried the new Smashburger in Dresher last night. The woman behind the counter told us they were running 30 minutes behind. Fine. There seemed to be many employees working. However, the experience was a disaster. It was a free for all. No organization. Three people in the corner complained their food was cold. No one was wiping down tables when one party finished and another sat down. One hour later we still didn't have our food and asked for a refund. The woman continued to finish making a milkshake and made us wait for our refund and by the way she was still telling people it was a 30 minute wait. Customers should be told the proper wait time so they can decide whether they want to stay. It was obvious this place wasn't ready to open. Lacking of training and management on the premises. read more

I had the worst experience at the upper Dublin smash burger. First the associate had the worst attitude and was talking about customers I. Front of me, then the cable on computer was not connected and I couldn't pay for my food , I had to help the cashier connect cable to pin pad so I could pay while the whole time she said to me this wasn't her job and her manager needed to take care of these things . Waited 20 min. For food to have her give me an attitude when I got my food. Also while waiting observed cool spit into trash can. I will need never eat there again. read more

Was first person in the store and mine took over 30 mins for my 2 burgers and way over cooked fries that you could chip a tooth on. Best part of my meal honestly was my shake. But even that took like 10mins..... smash burger in itself I'm sure is great but this store just opened with new people so it's always a crap shoot. read more

Sllllooooooowwwww. Painfully slow. 45 minutes for an average hamburger and fries. They have eight people working (so seems to be enough) but very slowly. As comparison - Elevate burger down the street has four people working with no issues. Will not be back. read more

First and last time...I ordered my food online received 1 text message saying the food was done and immediately after received another text saying it was taking longer than expected. Final text said it was done. So I went to pick my food up and it wasn't down. I'm not exaggerating - it must have been fifteen people in the store. No type of order. Angry faces. One last was leaving with her food and she said she had been there 45 minutes. Another customer chocolate shake looked like chocolate milk. One customer along with myself requested our money back and the supervisor or team lead was busy cooking burgers and she refused to even come over. Never even addressed us. Never apologized for the delay just ignored us. I've never seen anything like it. For the location (Dresher) I expected better. Highly disappointed. I heard great things about Smash Burger but waiting 45 minutes for a burger and greasy thin shoe string onion rings just isn't worth it. I would not return to that location. Need a new manager and some sort of system and do away with the automated system sending texts alerting customers their food is ready when it is not! read more

Ultimately, the food, a burger and fries, were good. Almost everything else was a sad performance of customer service. There's just a giant menu board above the ordering area of fancy burger configurations. I just wanted a plain burger. The smallest offered was a double burger with lots of toppings. The nice girl behind the register said I could get a plain single burger. I said thank you; is it on the menu up there? Am I missing it? She came around the counter to look, it wasn't. Then I asked her what their "special sauce" is since it's on the burgers. She didn't know, luckily, a nice older gentleman was able to answer our question. Then it was prepared and sat on the counter for bagging dispersal about 5 minutes while employees walked around, and the cook kept asking people to bag my meal (the place was pretty-empty of guests, but full of employees.) He kept making sad eyes at me, I almost bagged it myself. So yes, like the other reviewers, I had cooled-off fries and burger due to employee lack of diligence. read more

Had been wanting to try this place since it opened. We went on a Saturday evening around 5:30 pm. There was only one table with customers - but every other table was dirty, with either other customers' trash or not wiped down. There were about 8 people working there - but we stood at the register for about 5 minutes before anyone even acknowledged us. We ordered a few different things, including chicken fingers, tots, veggie burger and brisket burgers. The wait for the food was very long - the soda machine was not working properly, and the napkin dispenser was empty. It took over 35 minutes to receive a basket of tater tots! The fries were cold. The burgers were greasy and the veggie burger was smothered in yellow mustard. The staff seemed inconvenienced by our presence. We will not return. read more

It may take a little while to get your food, but it's worth it. The truffle mushroom Swiss is AMAZING. I add grilled onions to it and it's so good. That and the sweet potato fries... can't go wrong. read more

For all the money I pay they can never seem to get my order right let alone on time it is typically cold when I get there at the time they told me to in order to pick the food up. read more

This location is horrible. We tried it twice, thinking the first was a fluke since it's pretty new. Even with a kitchen full of employees, both times it took an hour to get our food... it wasn't even crowded. Food was greasy and mediocre, and I saw several other people returning to the counter with messed up orders while we waited. Won't be returning for a third visit. read more

Do not go here took 50 mins for a burger, fries and a shake. Way overpriced for mediocre food.

Ordered online and arrived at pickup time. Had to wait way too long. It is not worth the extra wait.

I never leave reviews so for me to come on here, I'm very disappointed. My family and I came here to sit down and try smashburger because we have seen it just opened. After we ordered from here,, we sit down and wait 5 minutes,, then 10 minutes, we see a family that came in after us ordered their food to go and got it before us. 15 minutes and 1/3 of our food comes, then it's 10 minutes in between our next two burgers. Food was getting cold waiting to all eat together. Not only this, but as we're waiting they are pumping out to go and all online orders. Wish I could give 0 stars, you don't put online orders above people in the restaurant. While we're finally eating (average food) we were watching who we assume to be the manager do nothing to try to control the disorganization of the kitchen. Besides literally watching this manager move bags back and forth, there are too many workers to the point we have been watching this one worker stand around and play with his hands the whole time we were here. Such a poorly managed/run restaurant that was beyond disappointing for such a simple trip. read more