I know it is a burger joint but I haven't had the burger just the chicken salads and my kids have the chicken fingers. They are both okay, not stellar. My husband usually has the burger and according to him they are blah. By the way, stay away from the milkshakes....my daughter and husband got very sick from drinking a milkshake there. I mean very sick. Oh, the only thing that we actually really liked was the sweet potato fries. read more

Figured I'd give it a shot. Eh, whatever. Nothing special. Want a good burger? There are lots of other options! Go to BGR, 5 Guys, or Cheeburger Cheeburger. Not impressed with this one. read more

This is one of the best places I've ever eaten at the bacon cheddar BBQ was devine. My milkshake was fabulous and tasted exactly like a buttercup. The service was simply amazing they made sure we were well taken care of. The place looks great and has great music. I highly suggest any real chef to try this place out #Infinitethumbsup read more

This is not my first visit....the burger is dry.. the avocado is a very small portion...the only thing i really like is the salty caramel shake.. haystack onions were not worth a dime.. new turkey burger was over seasoned read more

Came here with my sister. The burger was meh. I mean I ate and wasn't hungry. I felt that it was a bit pricey for the quality. Customer service was a slight upgrade from the usual McDonalds. Won't be back after the first experience. read more

3.5 is more in order. I've rounded up because they have a clean bathroom and they deliver food to your table. The waitresses are very nice. Let's go on with the food- it's a good burger. Maybe even great. Not sure if it's so great that I'd go back for more with it being out of my way but I enjoyed my burger. I like the options you can put on it. I don't think that the burger is anything better than five-guys but it's not worse. It's probably on par from my experience. I'm sorry- I don't buy into the hype of new burger spots unless they offer out-of-this-world deliciousness. To do that- you'd have to add MSG and other crap to it so thumbs up to this place for not doing that. I will say that the milk shake was really good. Better than Bare-Burgers touted milkshakes but nothing compared to Shake Shack's. Burgers are better than Shake Shack (I don't like their gritty burgers anyhow). The place is really clean and bright- makes you feel like you're back into one of those retro burger joints because of its red booths. I liked the experience. The line though... they can do something about that because they have the space for it. I don't know. Nothing spectacular. The high star-rating is probably because I was so hungry I actually ate my burger and drank my shake. 3/5 for Food 3/5 for Atmosphere (Rude people around) 4/5 for Restaurant. 3.5/5 for overall experience but we are upping it to 4 because my friends love this place. P.S. I cut-off NYC-traffic during rush hour to get here in under 45 minutes in heavy traffic. So mission accomplished. read more

Decided to go here instead of Five Guys because they had more of a seating area and I was with my grandparents. I think it was my best decision of the day. The fries both sweet potato and regular with the garlic are AMAZ!!! The burger was great and I took the leftover of my grandmas milkshake and made a float with my black cherry soda...TREAT to say the least. Cant wait for the one in the Bronx to open read more

Oh yeah!!!!! Spicy Baja chicken and sweet potato fries.... Um um good!

In my original review, the Smashburger was just-OK. Two years later, I'm a fan. Their burgers are delicious and they're a welcome addition to the Bronx-Westchester line shopping center. Try all the burgers. I love the chicken sandwiches. The shakes are excellent and the sides are fine. read more

Great food, amazing dessert and friendly staff! My first time trying fried pickles and I'm hooked. My niece has the Oreo shake and loved it. read more

I've had far better burgers. I got the bacon cheeseburger; added avocado to it for extra. The burger was nothing special; in actuality, the burger was kind of greasy. The fries, however, I did like! They offer sweet potato fries which many establishments don't carry; and if they do, they're often times the wrong grade (too thin) and end up tasting like dull, vaguely, sweet potatoes. This was not a problem with Smashburger. I enjoyed both their sweet potato and russet potato fries. read more

I don't usually write reviews, but the service here was so despicable I have to. This will be my last time doing business with this Smashburger. The employees have no sense of urgency, and it was filthy. I ordered a large smash fries, which took so long to come out that I asked if they were peeling the the potatoes back there. While I was waiting, I noticed that the waiting counter had 2 long stands of black hair on it. That made me take a long look at what the employees were wearing. The people bagging up the orders weren't wearing gloves. Now, let me not lie, I had the munchies, and was really looking forward to the fries, so I still waited for my order. After 15 minutes, the fries finally come out, and boom. They're soggy. Like wow, they dead*ss? They can't be. I took my fries, walked out. And am now writing this review in my car. There's a Wendy's and ihop across the street, gas station with snacks down the block, and a 5 guys around the corner. Who would've guessed that Smashburger would be the worst choice. read more

Its fast food lets be real BUT that being said it can be of the healthier variety...depending on your choices.....LOTS to pick from and I will admit I am not only a fan but a bit addicted. Their gilled chicken is tastier and juicer than most fast food consistently. They offer a variety of buns and toppings, and I LOVE THE SWEET POTATO Fries...that being said it can get crowded and yes the 2 lines thing is a bit awkward but it is with good reason. I have yet to try the burgers but honestly they haven't disappointed with the grilled chicken for me to try the burgers yet. As for five guys up the parking lot I think they have lost me for good to smashburger. :) read more

I really enjoyed smash burger, and I think it's a new favorite. The selections are generous and varied. You can choose burger size, seasonings and toppings. The smash fries are on point! Omg I was so pissed after work dragged me all the way out here, and the two trains and two buses to get here didn't help my diva mood. Though after a little retail therapy and lunch at smash burger I was right as rain, and I didn't even notice the long a$$ ride back to manhattan. read more

An all around good burger. I liked the rosemary fries, though I'd prefer them thicker and less greasy. Nothing to get all hyped about though. I make a better burger. Come on over! read more

I honestly enjoy the avocado burger milk shakes it's up to you what you like the service is ok the fries are Oily but potato fries is better I would give them 4 stars servers come to your table and it's clean but no buffalo chicken read more

In my opinion, the services is by far, extremely better than your normal burger joint. Not to mention names. The suggestive sales are helpful not that they are spending money for me but it's appreciated.. And I meet a kind lady on line who told me about their coupons.., nice deal. read more

Finally got a chance to check this place out. There was no line when I got there around 4:30pm. I decided to order the Avocado Club burger with sweet potato fries. I was surprised they didn't have any combos, you had to order each separate. It came out to about $10. I decided to take it to go, since there weren't much seating, and I'm only 10 mins away. When I was leaving there was then a long line. I must say the burger was very juicy. It had avocado, bacon, lettuce, tomato and mayo. I added ketchup. The sweet potato fries were good even though they were very thin. I definitely will come back. I think their burgers are better than five guys! Only after 1 try. read more

We ordered the New Yorker Burger and Avocado club(burger and chicken). The New Yorker was delicious and the Avocado club burger was as well.The Avocado chicken was okay, but the piece of chicken we received was extremely thin (like a piece of deli ham) and I didn't think it was worth $6.99. The smashfries were AHMAZING. I would come back, but would make sure not to order the chicken burgers. read more

Great burger combinations and I like that I can change it to my taste. They came out a little oily but it was still yummy. The shoestring fries were delicious and I wish I had more. I like that they clean up and that its a partial waitress setting where they bring out the food so you aren't aimlessly standing or walking around (they have a to-go area for customers that don't want to stay). It's just a nice atmosphere and food kinda place but still feels commercial. read more

I would like to give this place 5 Stars, the burgers are really good, the place was clean. The only reason why i can't give 5 stars is the seating arrangements, its a small area for seating and often times you can't get a seat do you either take it to go or you eat in your car. BTW, I did say the food was good. read more

Burgers are good. Kinda like 5 guys. Just smashburger has a few more topping options. What brings me back are the smashfries. Olive oil Rosemary and garlic. Great combo! read more

As much as I love Smashburger, this location has proven disappointing. I placed an online order only to find out, by calling, that they are closed for the day because they don't have hot water (of all the reasons). I can't believe that they are closed almost 2 hours ahead of the time they are supposed to be closed in addition to not letting me know that there would be no order to pick up. That aside, the food is usually good. read more

I stumbled in by accident, unaware of reputation. New, clean, okay service. I've been to all the chain restaurants (including Five Guys, In n Out, Fat Burger,Johnny rockets, etc.), the burgers here are the best of those and of some actual restaurants. Had the Classic Burger and the Mushroom Swiss read more

Went for the first time on Saturday. Now, I expect some less than flattering responses to this, but they were out of veggie patties! I know, I know, I am the strange one. I am different. My kids wanted Smashburger and I was eager to try the black bean veggie. They enjoyed their burgers (I did not witness the soggy bun rants I have seen on here) and the fries were good. I did have the smash fries and they were tasty. These are classic shoestrings and they were cooked well. You can't compare these to 5 Guys as they are clearly different. I enjoyed what I had. The kids also got Oreo shakes which were very good and a good consistency. But seriously, how do you run out of veggie patties on a Saturday night? I could have had a salad, I guess, but I was a little thrown off at that point and the line was building behind me. This tells me that Smashburger does not care that there may be people out there who do not eat meat. Clearly the response some people may want to post is, "So, then do not go to Smashburger." I might very well take that advice as there are plenty of places for me to get a meal. More than likely, I will got there again (or another one) to try the veggie burger as I am still curious about it. I think if I could have gotten a meal there, I might have given at least 4-stars. If I do go back and am able to try the veggie burger, I will update my review. read more

Iam positive that this place has a new manager, the operations have fallen to the pit! It's time to take a good look at operations and make all of the necessary changes. read more

Went there for lunch today...I kick myself for not having had stopped here before. Very good burger and fries place is clean and service quick. Not to mention all the workers were very polite. But a little pricey for a burger and fries. read more

My personal favorite out of all fast food burger joints, Smashburger just gets it right consistently. I've tried many such as 5 guys, Shake Shack, BGR, In n Out, etc. Smash remains my personal favorite. Their veggie frites with Ranch dressing is incredible alongside their spicy baja grilled chicken sandwich. They also offer sweet potato smash fries, shakes, beer, hot dogs, and of course a variety of beef burgers. The place is always clean no matter how busy it is and the staff works hard. Prices are a little more than Wendys or McDonalds but the food is so much better. read more

I've been here every time I'm in the area. Always outstanding. Favorite is a grilled chicken New Yorker and sweet potato Smashfries. I'm thinking I"ll have to get over there again soon! read more

I visit often for mouthwatering burgers and seasoned fries... Oh and how could I forget the amazing milkshakes . Good place if you're looking for a quick burger read more

Thumbs down. Staff disinterested. Burgers.... Eh. Online ap saves you no time. Kinda dirty most visits

Came here at 4pm. The service has really declined since they opened. Maybe it's the time of day that I came, but the servers and cashiers were more concerned about gossiping and chatting than serving customers. Go to the smashburger in white plains. Service is much better. read more

We've visited this Smashburger several times last year. The place has always been clean, food is good, and the staff is friendly. The only small complaint I had about this visit was having to ask 3 times for a shake we ordered. Maybe because it was busy or maybe the waitress was new? Who knows why. It wasn't a big deal. But I wanted to mention that the manager apologized and made the shake for us. Then he gave us coupons for our next visit which we weren't expecting. I recommend that you give this restaurant a try. read more

Native to Five Guys, I was skeptical about trying. Greasy as heck but nonetheless delicious. The Avocado Club and BBQ Bacon Cheddar Smash are definitely one of the greatest on the menu. Also, I recommend getting a hand spun shake!!! The salted caramel is a real hit here! Definitely coming back! 4 stars because it's good on a good day, some days it's just too greasy to ingest. read more

I specifically wanted a really good burger for lunch but being new to the area, I wasn't sure where to go. Because I'm a little leery of all these new up-priced burger spots, I'd often passed Smashburger and it was time to check it out. I'm a clean freak and very particular about ambience & service. Because it is surrounded with windows, it felt cheerful & bright, tables were clean,the staff was busy & it smelled delicious! However, I soon became agitated with the unnecessarily long line when there were unused registers, lots of staff & a manager on the floor. The teen cashier was sweet but clearly not able to manage the busy line even with a helper. Thankfully, it was one of the best grilled cheese burgers I've ever had! I loved the skinny, slightly greasy fries just as they were. I'll surely go back for my next burger crave & I'll surely speak to the manager to get a better grip on the cashiers & line waiting time if necesssary. read more

I just don't understand the hype. The burger was just ok. Ridiculously well over priced. Definitely not worth the money. Save your money. Five guys is a better look. read more

I have tried to give this place a chance. I've gone several times and still disappointed. This is supposed to be fast food. Today I ordered my food and sat down. The food came out in a reasonable amount like 15 minuets. Except for the vanilla malt shake and the chocolate shake they took 30 minuets to get and I stood in front for 15 of those minuets. I didn't give any attitude or any emotion for that matter. As I was leaving I get a message from my wife that she wanted something too. I was dreading going back in because i knew what was gonna happen. I just wanted to get home. So I order her a black bean burger a shake and fries. I literally wait 13 minuets to be told that they were out of black bean patties I know it was 13 minuets because I was on the phone with my wife the whole time and i looked at the call timer. Then was told that they were out of paper bags to hold the fries. Was refunded the burger and left with a shake and fries in a plastic bag. This happened 1 hr ago I usually don't write reviews but this needed to be said. DO NOT VISIT THIS LOCATION. read more

We saw on yelp that this place had lost focus. We disagree. burgers were were very good, chicken was thin sliced but both pieces were not dry. Fries with rosemary are very tasty. Manager checked in with us so did three different workers. this is a nice touch for a fast food restaurant. This place is spotless. read more

Food that's touching that tray ? NOT GOOD! Went their yesterday , I listen to my 14 yr son so we went . Skinny fries with spice ? French fries should be FRENCH FRIES A LA 5 Guys plain and simple bread was gummy again that food touching that tray ? I don't know about that. I give it a ONE. SON? Next we go to FIVE GUYS lots of fries friendly staff PEANUTS NO STAFF WALKING AROUND LOOKING OVER YOUR SHOULDER ASKING YOU IS EVERYTHING OK ? No my hamburger and fries was touching that tray, gummy bread. FIVE GUYS YOU ROCK ! CHECK OUT OBAMA AT FIVE GUYS ON YOU TUBE ! Sorry no stars for smash. FIVE GUYS SMASHES ,,,,,,,smash burger. read more

Food is good. Service is horrible. If you order the spicy jalapeño burger make sure your burger has jalapeños and spicy mayo which are the main ingredients. Make sure you eat fast because they will constantly ask you if you are done! read more