I was craving a chili dog and was close enough to a Smashburger to make a stop. I went to place my order in the app and saw that I had a reward that was expiring that same day. But when I tried to use it, I got an error. I continued to drive to the location and ended up placing my order in person there, and I realized why the reward wasn't working in the app: it only worked for a "meal deal" and I wasn't getting that. I mentioned this to the person who took my order and he called the manager over who applied the discount for me. I was so appreciative! This chili dog was delicious too. I guess I hadn't had a chili dog in a while because I wasn't expecting cheese, but it was a good addition. And the toasted bread absolutely elevated it. And of course the sweet potato waffle fries were perfect. I kept digging in on my drive home! I've been to this Smashburger once before and even though it's a little bit of a drive, I will be back. read more

Smashburger - CHILI CHEESE BIG DOG and SWEET POTATO WAFFLE FRIES - Burgers Near Me - Alexandria, Virginia

This place was gross. I LOVED my crispy chicken salad. This $8 salad was freaking delicious. But the hot dog and chili cheese fries? Sighhh. I got the regular hot dawg. It has another name but like you get me. This thing was like $5-7. Cannot remember. And there was nothing special about it. As a 7-Eleven loyalist, I know a Big Bite when I see one. That's what it was - on fancy bread... that was under toasted/grilled. The real atrocity: the chili cheese sweet potato waffle fries. A bad decision to begin with but they looked good. Sighhhh. They were not good. The fries were stale but hot and the cheese was a bit congealed. They forgot the chili the first time, so they added it on and didn't offer to make it fresh. There were a total of eight fries. The taste was overwhelmingly unsatisfying. And I was not into it. My order was also delayed. I ordered online. read more

I only got burgers in lettuce wraps so I didn't experience anything other than that! Service isn't the best part but honestly the staff has good intentions, they are polite, they want to do their best! They are just not 100% but nothing that should make you avoid it! The store is spacious, colorful, has multiple TVs and a nice bar!! My reason for going again is that they are the only place that offer a smash ground chicken burger! And it was delicious!! The beef burger was delicious too and they have eggs and avocados as toppings which are very healthy and filling for me!! I loved the food!! The taste, the finish, the temperature and the uniqueness in toppings and flavors!! There are tens of combinations to come back and try! Try it, vote for the review , message me, or compliment me with any comment or question, and don't forget to ... Pray for me ;) All my 2026 reviews are gifted to my beloved & wonderful father Sami Wahib Tawadros 01/07/1955 - 12/08/2025 read more

The food arrived wrapped, but unfortunately, there was a long red hair wrapped with the food. This was extremely unpleasant and raised serious concerns about cleanliness and food handling. I hope Smashburger addresses this with the restaurant staff because basic hygiene and food safety should be taken seriously. read more

Smashburger - Bunch of tangled hair wrapped with the food. - Burgers Near Me - Alexandria, Virginia

When most of the people in line in front of you are waiting for their food or asking for a refund, run! I live close to this location, but never stopped by before. Usually I am not a big burger eater, don't eat fries, but like hot dogs. As I walked inside, I noticed it was pretty packed for Sunday lunch. But I also noticed most people didn't have any food in front of them. The workers were doing their best, but there is some major hole in the ordering system. I ordered using the app and on the drive over, I was even told my order was ready even earlier. Well that was wrong. I was told by the head worker that their system isn't working right. I also noticed he was making shakes, giving refunds, handing out orders, and trying to calm people down. The food itself was ok. Lots of food laid out on the kitchen table which didn't help for temperature of the food. I got a hot dog and a burger. The burger was mild by the time I ate it. The hot dog was some what of a mess. I might try this place 1 more time. But waiting almost 15 minutes past the time I arrived to get my order and seeing so many others walk out gets this place a solid 1 star. read more

Smashburger - ALL-AMERICAN SMASH® - Burgers Near Me - Alexandria, Virginia

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I went into Smashburger on a Friday night to try and grab a quick bite to go. I get it, it's Friday and busy. However, I waited almost 30 minutes for my food. They made my milkshake about 5 minutes after my order. So, it's sitting there melting while I'm waiting for my other food. I asked 2 times what the status was. The employees seemed to have no clue what was happening. Turns out my burger was cooked and sitting there on the counter until it was cold. Then, they finally gave me my tots after the second time I asked, irritated by then. So, I got hot tots, a cold burger and melted shake. Not a good experience!!! read more

While I enjoyed the fun and spacious atmosphere of the restaurant, the quality of the food was more of a mixed experience. My classic American Smashburger had an excellent patty, melted cheese, good pickles and onions, and a toasted bun. However, I asked for smash sauce and lettuce and got neither. They gave me yellow mustard instead. This did not fit the burger well. What was most disappointing were the fries. They were almost $5 for the new spicy fries. The fries were... tiny shoestring fries covered in some weird clear "sauce" that made the fries look and taste like hot grease. They also weren't spicy at all. This was incredibly disappointing. The service was ok. Could have been better or worse. Overall: Burger: 7/10 Spicy Fries: 1/10 read more

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Being the only table occupied on at Saturday at noon is never a good sign. The only good thing about this place is the service. Food was unfortunately not good, patties on hamburger were way too salty, the buns were literally cold, as in they went straight from the bag to the burger. The fries were drenched in oil, I've never seen fries like that, food was 0 stars. One bathroom was out of service and the other one had no toilet paper or paper towels to dry hands. Won't be coming back. read more

Smashburger - Oil with fries - Burgers Near Me - Alexandria, Virginia

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Picked this spot to dine in before a movie next door at Regal and this did the trick. We ordered two classic smash burgers (single), garlic herb fries, and a banana strawberry milkshake. All food came out at a reasonable time. The store is fairly clean and so are the bathrooms which they have two unisex stalls. The smash burger's best attribute has to be the soft bun. Other than that, we didn't order a specialty burger and there wasn't anything worth noting for this classic burger. The garlic herb fries came out super hot and fresh but these fries were not our favorite. Heavy on the garlic flavor and shoestring fries just ordinary. The milkshake was awesome. We ordered the strawberry milkshake and asked if it could be mixed with banana in which the cashier said it was his go-to also and said it could be done which was a plus. read more

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I had their single All American Smash burgers and Smash tots with olive oil and Italian seasoning. The burger was ok; the tots were a little oily but has a neat flavor with the Italian season. The tots were under cooked and still oily three hours later. The service was a bit slow for it to be only 11:00 AM. read more

Smashburger - A ALL-AMERICAN SMASH® - Burgers Near Me - Alexandria, Virginia

This place sucks. Always takes forever! They also always wait till the burger and fries are delivered to start the shake, so then your food goes cold waiting and your take-out is even slower. Also the fries were soggy and not fresh. read more

Wonderful cheeseburgers. Recommend the Classic Double. Chili cheese hotdog was good. Service was slightly slow for 3pm. Great location. Variety of choices. read more

Had a really great experience at Smashburger in DC! Jennifer provided amazing customer service from the moment we walked in. She was so sweet, patient, and gave excellent recommendations that ended up being delicious. It's always nice when someone genuinely cares about making your experience a good one. Thank you, Jennifer, for making the visit even better! read more

First time eating here...Will be doing so again real soon. 2X Colorado Burger is what drew me in and Good LORD it didnt disappoint! Not very spicy, but definitely delicious. Got a single Original Smash (whichever has the smash sauce). Fantastic. All the toppings and cheeses and buns are super premium...especially the pickles. The sides are great too. Standard fries are maybe my new favorites? But the option to order brussels sprouts is is just awesome. And they're perfectly executed as well. read more

McDonald's has better burgers at a fraction of the cost. This location takes forever and a day to churn out food. If you are craving a burger- try five guys if you have the time. Smash burger is good but not worth a 30 minute wait. read more

The food is solid. Totally recommend smash fries and smash totes (instead of the regular ones) as the rosemary oil provides a wonderful fragrance to the freshly fried food. The burgers were delicious. Truffle mushroom burger is my recommendation. If you like spicy food, the jalapeño one has a good kick! The ambiance is nice- has a bar area that offer beer. Perfect for dinner before a movie or hang out at the bar. The service is slow. I ordered the food on the app 30 minutes ahead of the pick up time, and I received the order 20 minutes after my pickup time. They look understaffed. However, nice staff and I would go back again. read more

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This place was really good. The food and the service were great. It wasn't super busy. Most definitely will return read more

Smashburger - DOUBLE ALL-AMERICAN SMASH SWEET POTATO WAFFLE FRIES - Burgers Near Me - Alexandria, Virginia

I was looking forward to trying Smashburger. I really enjoyed the Rosemary tater tots. And that was the best part. I ordered a single bbq bacon smash. The bacon wasn't fully cooked. I didn't even eat the bacon. I didn't care for the burger at all. I had a few bites and trashed it. For the quality of the food I received, it was grossly over priced. It also seemed liked all the employees were still in training. There was a problem with my transaction and I was told there was no one present in the restaurant to fix the issue. So, they took my information and I still haven't been contacted. Smashburger is a hard NO for me. At least this location. read more

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the food is good but I feel so bad for the staff. Inhumane working conditions, it was over 100 degrees inside.

Want to get smashed? Just kidding! Smash Burger, a fast casual restaurant with alcoholic drinks! I will have to try it next time! Mushroom truffle Swiss burger tasty filled with umami, cheesy flavors!! Service really good and fast as I was test driving a hot car and going to volunteer at a nonprofit in the morning! If you're in Kingstowne come and give Smash Burger a try! You won't regret it and won't get smashed unless you drink too much lol! read more

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The staff at this location are friendly but this location is chronically understaffed or poorly managed or both. The food is generally dependable but consistent with what you would expect from Smashburger. The order accuracy is also hit or miss as far as customizations. The biggest issue at this location is that the wait times are regularly extensive and frankly unacceptable. I've sometimes waited 5-10 minutes just to be acknowledged at the register and frequently waited 30-60 minutes to receive an order while the kitchen was backlogged and overwhelmed. In such cases, one would think they would be more apologetic or offer any sort of customer service gesture, but alas, that is not the case. I would probably avoid it outright if it seems crowded and if not, your luck may vary. read more

How are you going to say open til 9:30 and when I walk in to place at order at 9:05 you say you're closing today at 9? complete waste of time change your hours online then. just straight lazy people working read more

Went in for a quick bite on a Sunday night. Service was quick, place was clean, and food tasted really good! read more

Smashburger - Burgers Near Me - Alexandria, Virginia

Smash burger review We have been looking around for a quality burger place in the area and Smash Burger checks all the boxes! The service was fast and friendly, the food was freshly prepared and made to order, and the restaurant itself was well decorated and clean! The Colorado burger was packed with flavor and might be the best burger I've had all year. The garlic fries were crispy and well balanced with a subtle hint of garlic. The cookies and cream milkshake (unfortunately not pictured) because it was finished before we got home was very tasty and not too thick or runny like some of the other places I've had. Didn't try anything at the bar but was told a happy hour menu maybe be on the way. I'll definitely be back again! read more

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Went here thinking they served food for some reason. Nope! turned away from some dork behind the counter talking about a 1 hour wait because of their mobile orders. Literally 3 people in line and they couldn't figure out a way to squeeze us in. Don't bother going to eat here because they don't actually sell anything. read more

Smashburger in Kingstowne has amazing food, but the experience? Total mess. I waited over 25 minutes for a simple order, and they still managed to get it wrong. The whole time, I'm staring at this screen showing average wait times, and every single order is in the red, 15 minutes plus. Mine? Almost double that. It honestly felt like a fast food version of purgatory. The staff looked completely over it, no energy, no urgency, just vibes of "please don't talk to me." I get that places get slammed, but there didn't seem to be any real system or hustle to handle the rush. It was just chaos. The food itself? Legit. Smashburger always delivers on taste, and that's the only reason this isn't a 1-star review. But if you're hungry and in a hurry, skip this location or prepare to wait... and then double-check your bag. read more

Staff seemed a bit confused as many of the customers were waiting. After placing an online order, the order "ready" text came when it was expected but the food was not actually ready. I waited another 7 minutes before the bag was presented to me, but it was incomplete - missing one sandwich and the shake. The chocolate shake when delivered tasted like a Bailey's Irish cream (not chocolate) - either that staff person used the wrong mix or the milk was sour. We did not enjoy it and threw most of it out. We have had issues with this location in the past, but decided to give them one more try. After tonight we are done with this location. We like the burgers, but this location has failed us too many times. read more

Sturdy and delish burgers, bar food, beverages, cool refreshers, and a good atmosphere to watch local, national, and global sports and news. It is a good place that is convenient for families and close to the movie theaters. Service can be spotty if busy read more

Listen to the reviews and don't waste your time or money at this establishment. I purchased a chocolate milkshake. Upon tasting it, I noticed a sour taste and asked for my money back. The manager told me it would take 3-5 days for a refund and began to taste all the ingredients. By the way when the employee that made the drink took out the milk to check, the date, I quickly noticed the expiry date was the date I purchased the shake. No patron should have to wait for a refund for sour food and then be forced to call back in 3-5 days to check on their refund. Absolutely ridiculous. read more

Like all good things in life patience is the key at this particular establishment. I had to try this place several times before writing a honest review of the place. The first time I went I wasn't used to the pace of service and maybe saw something catch on fire in the kitchen. Be that as it may I continued to give the place a try because I had looking for a quality burger place for a while. The second time I went I ordered loaded fries, a chilli cheese dog and double burger and I knew I had found my place when I took a bite. Burger and cheese umami effect was perfect and the hot dog was a total added surprise. Best hot dogs in Springfield/alexandria in my opinion. read more

Chicken fingers were smaller than advertised. Still had good taste and the right amount of crisp. Fries had a nice oil crisp to it. Smash sauce was too mustard / relish heavy for me. Burger was comparable to shake shack. Got a pick up order and bag felt light so I checked it and my chicken fingers were missing so had to walk back to get him. read more

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Not a bad place for a fairly decent burger. There's free parking very nearby and if you're looking for something casual, decently priced, and tasty, this is a good place to consider. Service is somewhat what you can expect from a cashier taking orders. Burgers were cooked right. Food tasted good. Prices were reasonable. And there was plenty for the price. I had the double Colorado (too much for me) with smash tots. My wife had the double avocado burger with onion rings. And my son the double bbq bacon burger with smash fries. No complaints. read more

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Well. Order WELL AHEAD of when you are hungry. Order placed at 3:35. Told in the app it would be ready at 3:48pm. Then an update saying they are delayed. It will be 4:02PM. Then another Text saying it is ready at 4:00 PM. GREAT EH? NOPE still waiting! Food did not become ready until 4:20! To top it off, one sandwich was completely wrong. Forget about onion rings. A single order only came with 5 rings! I couldn't believe it! I checked the bag for the ones which may have fallen out. None. All of the items were acceptable but not nothing worth enduring an experience like this again. This was a tremendous fail and definitely not worth $80. Try them if you want. I won't be back. read more

Smashburger - Don't order online unless you are not hungry. Takes way too long. No advantage, you still have to wait. - Burgers Near Me - Alexandria, Virginia

I don't think i've ever left a review on yelp but had to for this place. I've never been at a more poorly run, unorganized restaurant in my life. They took my order and told my girlfriend and I 15 minutes. It took over an hour for two burgers and fries. There was no disclaimer when we ordered that they were severely slow or that it would take forever. Before getting my food they gave me a "$10 Smash Cash" gift card that is invalid because it expired in 2024. We then finally got the food and made it home to find out that it was unbelievably mid. As mediocre of a burger imaginable. Five guys or any other quick service burger place is 10x the quality and service. Hard to believe this place is in business with this level of service. All of this could be avoided if they gave customers some sort of disclaimer that they are operating severely slow. Instead they said nothing and made people and multiple families wait an hour or more. Several people requested refunds, i'm not sure if they were successful. To make it all worse, the place was not even close to packed, they just had five stooges operating the place at likely 10% production capacity. read more

We had the worst experience @ this location yesterday afternoon. It took 50 minutes to get one large order of plain fries & one large order of plain tater tots. This also was a poor value for the cost ($4.95 each). Will never return. read more

I came here I love burgers and wanted to see what Smash Burger has to offer. The restaurant was small, but modern with a bar and seating area. After Jennifer, the cashier, helped the person in front of me, I told her I wasn't ready yet. When I was ready, I went to the front and she just looked at me. No greeting, smile, or any comment. I placed my order and there was barely any communication from her end. Maybe it's because she doesn't like her job and has an AirPod on. She was nice when I asked to customize my burger. For the price and size of the burger, I wish it came with tater tots. Besides that, the burger was delicious! I love how I can add truffle mayo for free. The burger was juicy, cheesy, and almost as good as ShakeShack. However, the milkshake was milky, as if it were watered down. Very disappointed with the milkshake, maybe it's because it was getting late. The burger was so good, but a bit expensive compared to other places. The milkshake was below average with too much milk. Jennifer, the cashier, had poor customer service. I hope it was just a bad or long day because I would never give that experience to another customer. I'd probably go to another Smashburger location to eat the burgers again. read more

Food: excellent. I had a taste for a good smash burger so I tried them out. This is now a new favorite for my family. Service: slow, could be better read more

Service is atrocious. Don't order from here unless you want to wait 40 minutes or get attitude from the staff.

Don't understand the low reviews on this place. Awesome customer service. Great smash burger for the price in this market. Easily the best milkshakes out of any chain I've been to. Vibes are good. Clean bathroom. I'm working in Kingstowne now so this is my new spot. read more

Smashburger - TVs - Burgers Near Me - Alexandria, Virginia

You know when you walk into a place and it's empty that's usually not a good sign. However I already committed and really didn't feel like finding another place to go for dinner. Now there were plenty of people working behind the counter! I walked up to the counter and the person who was working could have used a little lesson on customer service. A simple hello, welcome, etc. especially since there was no one in the restaurant! I asked for a paper menu and went to the other side of the counter to look things over. The bar tender offered me a drink menu but I mentioned I was just getting takeout and brought over. Totally different experience than the counter service I just experienced. He definitely had customer service experience hands down. Now onto the food. The burger was okay. A little on the salty side but still tasty. I went with the single option but you can get a double burger. The fries are crispy and hot. Not sure I would visit again but I can at least say I tried Smashburger at least once. read more

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