Shanice the emotional abuser
On June 26, I attended my scheduled 3:00 p.m. appointment with Shanice at the SmartStyle Salon located inside Walmart in Morehead City. I had booked this appointment with Shanice the previous day. I arrived 15 minutes early, fully anticipating that I might need to wait a little while.
Upon my arrival, I noticed that Shanice had just begun working on a relaxer treatment for another customer whose hair extended to her elbows. Shanice did not approach me to provide an update on her schedule or the anticipated wait time. Instead, another stylist informed me that Shanice would likely require an additional 30 to 45 minutes.
Accepting this information, I chose to leave the salon briefly and returned approximately 35 minutes later. When I came back, I saw that Shanice was working on yet another client, performing the same procedure on someone with hair to her elbows. At this point, I inquired about my appointment. Shanice's response was bitter and curt; she instructed me to "have a seat," adding, "I'll get to you when I get to you." These were her exact words.
Furthermore, Shanice went on to say that she had not wanted to do my hair in the first place. She could have simply told me she was fully booked, in which case I would have gladly scheduled elsewhere. Instead, her words and manner became increasingly harsh and emotionally distressing. Shanice abruptly told me that I was rude and to "get out." Her tone and body language were intimidating, and for a moment, I feared the situation might escalate further. She walked up to me as if she was going to strike me. This experience left me feeling disrespected and upset. I searched my brain, wondering what I had done to be treated so viciously. I am 73 yrs old and cannot recall a time that I have ever been treated this way. I believe that courteous communication and transparency about scheduling are essential in a professional setting. A simple explanation or honest conversation could have prevented this negative encounter. I am submitting this account as feedback in hopes that it may encourage improved customer service and professionalism in the future.
Date of experience: June 26, 2025 read more
