I was at the one in Aurora IN. I was sitting in the waiting area. Waiting on my son to get his haircut. The Lady working told me I needed to give my chair to someone that was getting a haircut. I'm recovering from 2 broken legs. This was on 3/22/25 11:20 am. Customer service sucks won't be back. read more

So I just got a cute little hair cut yesterday inside my local Wal Mart. Smart Style by Regis is inside WM but not owned by it. Amber has worked here for 9 years and she has always done a fantastic job!! She gives this place a 5 star rating and is worthy of each one!! The Solon is always clean and all of the staff is friendly. I've had other cuts, color and styles from several hairdressers when she wasn't available and enjoyed each new style. Hairdressers are like magicians, they make my hair do things I never thought possible I love them. read more

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Staff is friendly , I stop to buy hair products . A young man help me . I bough 2 hair products one half off , equal 39dollars . I litter higher then I though . I gave him my card , it came up tip , I put 5 dollars . When he saw that , Tyler said don,t, do that , It will only ring up tip for 41 dollars. Tyler stop the sale . Re did , I paid about 39 dollars . He said that 41 dollars will go to tip only . I been to several salons , and that was common to ask tip on machine , after sale was rung up . . I felt bad no cash . Received one receipt I said our you sure that 41 will not go through . He said no . I was concern due to a paper receipt came out . . Got home, on my bank app showed both 41 dollars and sale of product 36 went through . I went through . So know paid over seventy . I called to talk with young man . The girl Monica who answered ,I was upset , I only received receip were I did tip , total of 41.12. . Said I need to prove it . I had to bring my bank statement . The young man Tyler was gone . So I ask the manager who I head in the background named Amber , I heard her raising her voice to Monica , yelling at her on what I had to do . I ask to talk with her . The manager amber came on said harshly, I have to prove I overpaid by bringing my bank statement down . I get one receipt , my statement once a month a month at Dearborn bank . I ask who runs the shop . Manager Amber after taking to Monica . Manger said LJ IS , however she will not talk with you just will ring the phone back to her .. Well that was rough . My husband and I our just trying to keep it together . I work as a nurse critical care , .I have graves of eyes and crohns , trying to keep it together with my mom . . I said why can,t the book keeper see this , and the young man will tell them what happen . I had the impression this happens more then once . I have 94 yr mom I go and do dressing daily , my husband cares 2 times a week for mom and aunt who has dementia . I am 64. Also went took my animal to emergency room same day . I head the young girl say Jesus, when she heard me . So I am sure they had no intention of helping me . I stop their several times , however every time one person cutting hair answering phone and assist with buying products. So I never set up an hair except this day only one person working , cutting hair selling products and answering phones . read more

Went in for product and walked out with a great new haircut and eyebrow wax by Elizabeth. She finished up by suggesting the perfect product for my hair. Can't recommend Elizabeth more highly. Great experience. read more