We have worked with the Smart Window team for years. They do a great job with easy scheduling, beautiful indoor and outdoor window wash, and clean up. I really appreciate the care they take in protecting the interior of our home. The crew is skilled, friendly, hard working and they always deliver great results. And I'm not about to get on that ladder! read more

Beautiful window cleaning today by Smart Windows' Carlos Vasquez. We have a challenging split level home with many tall window walls and skylights. Mr. Vasquez cleaned them all this morning, quietly and efficiently. He was thorough and cleared corner cob webs on his final review. Excellent work. read more

They sent someone with obvious mental issues and very dirty attire and hands to my house by the name of Danny.He got here 15 minutes late he took 2 screens out and then he disappeared. I looked all around and couldn't find him. Finally I look in parking lot and he's sitting in his car. I called him and asked him what is happening and he said l, I am entitled to 15 minutes break every 2 hours. He hadn't been here even for an hour. Then he comes back and does the smallest window I see there's smudges on it and point it out and then he says I can't do this and walks out. With all this happening to me they didn't even apologize for sending an obvious dirty and mentally unstable person and sent me a text that my expectation was too high. They didn't even bother to call me to find out what the issue was. read more

Trust me. Go elsewhere. Hide your valuables, or expect to have to go get your stuff back.

price was 1000$ an hour . the windows looked great but the deck furniture was heavily streaked and stained from the cleaning solution i assume . also the crew thieved all the cross keys from every outside faucet . read more

I am a many times repeat customer, and couldn't be happier with this year's experience. The person who came did a really good job, was mindful and friendly and (aware, worked steadily, and did my many multi-paned windows (some requiring a ladder) at the speed only one other window cleaner ever has. I was prepared for it to take hours longer (price doesn't change, but I'm glad to have a person be quick). This company is very easy to deal with, and I appreciate the postcard reminders they send each spring. My neighbors also use this company and had their windows done earlier in the summer, and they were very happy too. read more

"Smart" is the most inappropriate name for this company and my recommendation is if you use them you are foolish - be warned. I had an excellent job by employee Devin last year but unfortunately, he is no longer with the company. I made an appt 60 days ahead, reconfirmed and was reconfirmed and texted 2 mins before time the co needed to reschedule! They confirmed it would absolutely, definitely be completed 2 days later since I had to move furniture, rugs, lamps, drapes & window coverings in advance. Co reconfirmed the next day but the am before appt another reschedule request! Clearly, lies, mismanagement & incompetence. I had to complete the job myself & no joke at 70+ on a 6ft ladder, 7ft windows inside/out & blinds - no joke. IB Petaluma 6/9/24 read more

Smart Windows showed up on time, but that was the best part of their service. After their cleaning, my windows looked just as dirty as before. A neighbor who saw them from the street said, "To be honest, this doesn't look like a very good job. You should call and have them come back and fix this." When I called, Damon said that my window-washer had reported that the windows were stained, but that they could come back with a special solution and try again. I said that would be great, but then Damon said I'd have to pay the full price I'd paid before for them to do so! I pointed out that I shouldn't have to pay again for them to fix what had not been done satisfactorily the first time. Damon then said that my windows had probably been stained like this for decades. I told him they weren't like this when I'd bought the place two years prior, and then he said, "Well, I didn't stain the windows. It's not my responsibility to fix them!" I was flabbergasted. Imagine going into a mechanic's shop with, say, a broken timing belt in your car, and having the mechanic tell you, "I didn't do that to the car. It's not my responsibility to fix it!" Or going into a doctor's office with a broken arm, and having the doctor say, "I didn't do that to your arm. It's not my responsibility to fix it!" Of course, it is the responsibility of the person you hire to do a medical procedure or to repair or clean something to do what you've hired them for! I feel a professional window-washer, in addition to not charging extra to fix what they'd overlooked, would have explained to me at the start of the cleaning that the windows were stained and would require extra cleaning. They should have told me that a standard washing would not improve their appearance, and then they should have told me the true cost of what it would take to get my windows clean. None of this happened, and I definitely don't recommend this company. read more

We've used Smart Window Cleaning many times; they usually have to send their post card reminder, but then we call them. Today's crew was wonderful. They were competent, friendly, and thorough. We will call Smart Window Cleaning again (probably after they send a reminder post card). read more

This is a re- review from my first experience. I guess they hadn't realized I was a first time client and referral... so they came back to do the real job of cleaning out the gutters, not just blow and go. I think they did an ok job on most of them accept the one towards the front of the house, I have photos to show. Made a mess when it rained. They also did not put most of the gutter covers back properly- read more

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Hiring Smart Window Cleaning is one of the smartest things I've done for our home in a while. Very reasonable rates with flexibility on the time schedule. Brad is the Tai Chi Master of window cleaning. Like a meditation he works effortlessly, so scrupulous and a non-stop worker the entire time. Our place is like living in a diamond, so bright and beautifully clean. Today we have a new appreciation for our home and surroundings. Feels like we could reach out and touch the trees, they are so clear. Thank you to Smart Window Cleaning. You've certainly earned your Diamond Certified Status. read more

I got the services of these window cleaners as a gift! Lucky me. They are a professional group, skilled and very nice. Plus hardworking. And fast. They solved a longstanding pesky problem in minutes. Then set to work. Soon the job was done and the windows sparkling. Thank you Smart Window Cleaning. The office/customer-service side is unique in that they respond quickly to all questions in a forthright manner. The company is big enough that it only takes a few days to get an appointment. All in all a great experience. I'll be back. :-) read more

Don't use this company you will be sorry. They damaged every screen in my house. These guys are a blow and go company that could care less about your house. They used a screw driver to remove screens from outside rather then using the tabs on the inside of the screen. read more

This is the second time I've called on Devin with Smart Window Cleaning to clean the windows in my house! He does an outstanding job! Inside, outside, including second story windows. He's punctual, pleasant & meticulous! I highly recommend Smart Window Cleaning! read more

While their employee Rick excellently cleaned windows and screens, I consider the company highly irresponsible because Rick has not been vaccinated against Covid-19. Why would a company jeopardize their reputation and put me at risk? Also, I live on the second floor and Rick said they do not use ladders; so the outside windows of my study could not be cleaned. When I booked the appointment, I was not notified of this . . . read more

SMART is you for using this company! My parents were customers 30 years ago and I remain a thankful very happy customer! It's like an art watching them, their attention to detail is what separates them from competitors. That's what my neighbor said when he saw them at my house. They are fair, affordable and professional! And easy to communicate with - talk to real people?! You won't be disappointed! read more

Very disappointed. Can't believe I am writing this review about paid professionals. Said they would charge $80/person-hour. Two workers worked 1 hour & 40 minutes each, with reasonable break time included, for a total of 3 & 2/3 person-hours. That would be a charge of $294. However, they wanted to charge me $400 at the end of the job. I wrote a check for $320 which would cover 4 person-hours. Later I walked around the house and found: Streaked, smudged dirty windows with scratches I don't previously recall. Broken screens. Broken off metal screen frame tabs that one uses to maneuver the screens. The workers left some of them on my desk but did not tell me. Dried drippings from their dirty soap water buckets were scattered around the house. I let the manager of the business know. Update: Smart Window Cleaning states they will have broken screens repaired, address windows that weren't well cleaned & charge work fairly. Will update when all work is done. read more

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We had our windows cleaned today and we could not be happier! Smart Window Cleaning did an awesome job. Our windows hadn't been cleaned for many years. They took their time and did both the inside and out, as well as all of the screens. The windows look amazing. We highly recommend Smart Window Cleaning!!! read more

Smart is the absolute fantastic! Rick has cleaned our windows for years and we have huge windows! Look no further!! read more

I hired them to clean windows at a house that I was putting on the market soon. They did a terrible job and when I called them they said it was my fault for not explaining how dirty the windows were. They were charging be my the hour and never communicated that the job was not complete. He finally hung up on me after I said that he should have told me if they needed more time or had issues with the condition of the windows. Overall very poor communication, poor quality work, and unprofessional. read more

I've been using Smart Window Cleaning for several years and they had done a great job - except for this year. I hired them to wash the windows, clean the gutters and power wash the deck. I told the person who booked the appointment, Damien, that we had just had the decks refinished last year and if the person who was going to clean the decks if they could be careful. They weren't. In fact I have been getting quotes to have the deck re-stained. It is awful. One painter who came by told me that whoever cleaned the deck should never pick up a power washer again. I also had a very similar experience to what another poster stated with the person they sent to clean the windows. He complained when he got here that the job was too big. Then he complained that they weren't sending more people and that I should call the office. Then he complained about his co-worker. They were not coordinating their efforts and had to repeat some work. It was awful. I did call the office and told him that they needed to send someone else to finish the job and they did the next day, but he never asked a single question. He gave me a bunch of attitude too. Very poor way to run a business. read more

If I could give a zero I would. Total lack of professionalism. The guy that came out was rude and borderline scary. I was given a quote of $260-$285. Half way through once the interior was done the cleaner came to me and said half the job is done and it took him X amount of time, so inorder to finish the price is now $390. So their quote means absolutely nothing. The work was completed not the best job I have ever seen. Two screens were ripped which I noticed later - the guy never bothered to tell me. But when I heard him cussing all the swear words while rinsing the screens out on my deck - I should have known something was up. Called the office to voice concern/complaint never got a call back - assume this must be routine for them. Do not recommend these people at all. The worst. I have told all my neighbors so I doubt they will be welcomed back to this neighborhood. read more

Cannot say enough about how pleased we are with today's window cleaning job by Corey. Quiet, efficient, no mess, inside and out, six sky lights all beautifully washed and dried. I told my wife that we'll use them again next year and she came back, "..well, maybe twice a year" Very very pleased, price was exactly right. read more

I was thoroughly disappointed with their most recent window cleaning service. Last year Damon sent 2 people to clean one side of a duplex in Tiburon and they cleaned all the windows and did a decent job, and worked quickly, NOT cleaning screens or tracks of the sliding glass doors, but at least cleaning the glass. This year, i was told the charge would be the same, two different workers arrived at 8:30 am , and spent 15 minutes checking out the view and even walking down to the boat deck (no windows there!). They cleaned i level of my 3 level home: my l.room and kitchen windows and stairwell, and left two entire floors untouched (all bedrooms and office level), and by 9:25 am, was smoking a cigarette at their truck, loading up, and departed at 9:30 am, charging the same as last year, when they cleaned all windows in this duplex! I have used Smart Window cleaning for 5 of my rental properties in the past---needless to say, disappointing this time around. read more

I highly recommend Smart Window Cleaning. They were very responsive, communicated well and did a fantastic job cleaning the windows in my 3rd floor condo. Scheduling an appointment was easy. They followed up with both confirmation and reminder emails. They arrived on time and did an excellent job, leaving my windows sparkling clean inside and out. I was very pleased with their professionalism, quality of work and price. read more

While Theo was very pleasant, the job he did was sub-par. Windows had some streaks and screens had dust and fuzz left on them. The bottom of the window sills were left uncleared entirely, something previous window cleaners have always taken care of. The quote was for $330 but I was charged $390 because cutouts took more time than expected. It caused Theo to have to rush through the job, too. I'd rather pay more to get the job done thoroughly and done right. read more

Smart Window Cleaning - Dirty screen - Window Washing Near Me - Novato, California

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I hire them every year to clean my windows and they do an excellent job. They're on time, clean my screens, windowsills and the windows and leave the work area spotless. I can't recommend them enough! Great company, great job. You don't find this too much anymore. read more

It is so wonderful to have my windows so sparkling clean. Brad did a great job and I couldn't be more please.

Did a fantastic job on a scorching hot day. Showed up on time, very nice, got straight to work, worked hard. Did an excellent job for a reasonable price. Highly recommend. read more

We arranged for Smart to wash our windows, screens, and gutters. When the technicians arrived, we also asked them to clean the skylights. They said no problem, they would take care of them. The servicemen were friendly, but were not careful replacing objects back after moving them. We also noticed water drips on the hardwood floors. After the technicians left, we noticed large and small water stains on a wooden chest located under our living room skylight. These water stains were NOT there prior to Smart's visit. A Smart representative arrived late to assess the damage the following day, and denied any responsibility, claiming there was no way this could be their fault. We later called to follow up, and were told that Smart hadn't cleaned our skylights during that appointment, and had told us we needed to make a separate appointment for that purpose -- which was completely untrue. After several minutes, the man admitted he had confused us with another customer and that that they had indeed cleaned our skylights. He suggested that our skylight had a leak (which it does not). Smart's lack of professionalism, defensiveness, deflection, and unwillingness to assume responsibility and work toward resolution are not smart. We would never use them again. read more

Rick arrived on time and did a fantastic job. Our house is four levels and on a slope lot in the hills. Rick takes great pride in his work. read more

I asked to speak to an employee there because a friend had referred me to him and the person who answered was super rude . i wanted to leave a message and he said "just call back " and hung up . I called back and he hung up. i will not be doing business with them EVER. customer service comes a long way and that guy just blew it for them . bad bad bad customer service and no phone etiquette. do not do business HERE!! read more

These guys are awesome. I dealt with Damon on the phone and he was totally flexy with dates n stuff. I had to change my appointment and it was no big deal. He returned calls promptly and was totally polite and courteous. Eric came out to our home and did an amazing job. He was respectful of our space, quiet and very polite. There were some windows that were particularly difficult to get to that required moving a very difficult-to-move-thing and he was upfront about it and gave us options. Our windows were DISGUSTING. He didn't bitch (he did charge more, but far less than I had expected) he just cleaned them and made them so nice! Totally recommend them. read more

Thorough, professional, trustworthy and clean windows! (How do they do that without streaks? I am in the process of selling my parents' home and the windows hadn't been cleaned for a lonnnnggg time. Jose was fantastic. He even did the giant skylight in the living room! Tracks were cleaned. Screens were taken off. My husband & I think we will never do our own windows again! LOL read more

We have used Smart Window Cleaning for years and have always had a good experience. This past week Oscar cleaned our windows, very meticulously. We were very satisfied with his work. read more

I highly recommend Smart WIndow Cleaning. They are pros.. all the way around - from booking your appt., with Damon, to the techs who come into your home or business. They are all experienced, know their business, and nice people too! I use their services for my own home, and for my clients. Best in the Bay Area - priced well too. S. Turner, Mill Valley, CA read more

Carlos and his assistant just left. I had a noon - 2 pm slot and they arrived exactly at noon. They cleaned all the windows on the outside. I have a two story house on a hill and they needed special ladders to reach the top floor. They were very easy to work with, pleasant, polite, fast, efficient, meticulous and did an excellent job. My house has a full, unobstructed view of Mt Tam so I very much appreciate clean windows. After Carlos and his assistant were done, the windows are so clean, it is as if I dont have windows! On top of that, their price is very reasonable. I highly recommend Carlos and his assistant of Smart Window Cleaning of Novato. read more

Smart Window Cleaning came yesterday. My windows look great, and the person who did the windows was professional, steady, and very nice to have around. I've lived here a long time and have had different people wash the windows. I have a pretty good idea how long it takes, and this job came in right on the mark--fast enough that I could have a few things done that I sometimes skip (like the interior glass doors, which I can do myself). Not cheap, not more expensive than I expect. I expect expensive--this work involves being on ladders. But the places that charge by the pane rather than by the hour would be impossible for me, as my house is all French windows and doors. And, what a joy today to be looking out through clear glass! I will use Smart Window Cleaning again, and hope for the same person to come here. read more

Wow! What a difference! Our windows are sparkling! Thank you, Alex!

First time using Smart Window Cleaning and had a great experience. Easy scheduling, prompt arrival and fast, efficient and courteous guys. Great job with the window cleaning! Will definitely be using them for repeat cleanings. read more