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    4 months ago

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    2 years ago

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    2 years ago

    Terrible follow through in completing jobs. Several of us customers have been waiting for her to "complete" our projects since Feb 2023.

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    4 years ago

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    Felicia S.

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    SunOff Blinds & Solar Screens - Zebra roller shades

    SunOff Blinds & Solar Screens

    (191 reviews)

    Summerlin

    I recently used Sunoff for new blinds in my home, and the entire experience was excellent from…read morestart to finish. From the moment I contacted them, their customer service was outstanding -- friendly, patient, and extremely knowledgeable. They helped me choose the perfect style and color for each room, and their suggestions were spot-on. The installation was fast, clean, and professional. The team arrived on time, explained everything clearly, and made sure every blind was installed perfectly and operated smoothly. You can tell they really care about quality and take pride in their work. The prices were very fair compared to other companies I checked, and the final result completely transformed my space. The blinds look modern, clean, and high-end. I highly recommend [Nto anyone looking for beautiful, well-made blinds and top-notch service. I'll definitely be using them again!

    This has been an okay, yet a little disappointing experience with positive resolve in the end…read more Having seen the other reviews on this company, I had higher expectations that things would be customer focused and efficient. I called on a Friday night close to closing time to see if I could schedule with them to get an estimate on some window solar screens. Ben wound up calling me back to let me know he can come by on Monday morning to get me an estimate. He came on time at 9am to get measurements and provided me a quote thereafter. That initial meeting was the only pleasant part of this experience because the communication after I made the half payment was horrid. Ben mentioned that he would be in another country on a trip the following day after the estimate was provided, but let me know that in two weeks the product will be ready and installed. Two weeks passed and I never received any follow up regarding our install. I also never received the digital receipt and invoice I was told I would get for the payment I made so I made sure to keep the text confirmation to him directly along with my payment detail on my end. I followed up with the company and called three times to speak with someone regarding my installation and product. I received no call back all day and called again the day after. This was when two weeks had already passed. I texted them on their business text line thereafter when I received no follow up. I had to text them twice for me to hear back from Juan (JD) who explained that he was in charge of things while Ben was out of the office in Indonesia. When I expressed my frustration with the fact that no one has contacted me regarding the product and installation, he said "do you want me to help you out or not?" That response was incredibly not empathetic because I was expressing my frustration that it took me asking them 5 different times regarding the service to get any feedback. He connected me with Caesar who was the one doing the installation. Caesar contacted me saying that he would be at my house Thursday to do the install. Thursday, he calls me again to say the product will be in after 330pm so he will have to move the installation to Friday. Caesar said he would be at my home by 9am, but no communication at all till after I called and texted after 910am to receive a text from him saying he will be 30 minutes late. Despite the lapse in communication, Caesar and Miguel both made the ending result of this experience better. They were both polite and took their time to make sure everything was aligned. Both of them deserve 5 stars alone. Aside Caesar and Miguel, communication has honestly been quite bad with this company and the way it was handled when I followed up was quite rude and lacked empathy for the frustration. No client should ideally have to contact the company various times to be acknowledged for the job to follow through. Price for everything was fair, I just wished the customer service was better. Currently, still waiting for an invoice record since the company has not provided that after I tried to call again multiple times to make final payment. I know with travel and everything factored that it wasn't all one person's fault for the horrible communication, but the service just wasn't what I expected because Ben seemed to really care when I met him for the initial estimate. I understand delays, but I had to re-explain the project to Juan (JD) and Caesar because Juan (JD) didn't even know who I was and addressed me as another client named Camila. The whole process after initial estimate was a headache because the staff wasn't prepared and had I not called or texted to follow up multiple times, my project would have been even more delayed. Juan made "promises," he didn't intend to keep because Gina from the office line called saying he never intended to send over the invoice today and that Ben would be the one sending over my warranty and invoice info. Not a great impression of the company as a whole and I am still waiting for the invoice and warranty details. In the end, however, I have to say Ben is trustworthy for his product quality and escalation service. He contacted me as soon as he touched down and provided me with what his staff could not. I know things fell in the communication pipeline when he was away, but I appreciated his urgency to fix the issue.

    Local Garage Door - Trust Local Garage Doors for fast, reliable service and expert solutions!

    Local Garage Door

    (20 reviews)

    Westside

    The company sent Blaine out to check on a problem I had with my garage door opener I had previously…read moreused A1 Garage Doors and they totally screwed my daughter and made her pay for a useless new unit that I didn't need I hate that company so much and Blaine showed me that there are real good companies out there I would highly recommend that anybody use this company and especially if they get Blaine as their technician he is a top notch knowledgeable expert I give them five stars

    The online scheduler via Yelp is an AI bot that can barely handle simple tasks I gave an exact…read moredate, time, address etc.. and the bot sent me in circles. The worst part is the bot spammed me via text and the bot did identify itself as a non-human agent either which is arguably deceptive. So after going in circles with the chatbot naturally I called to speak to a human and I reach a call center overseas.. bro there's nothing "Local" about "Local Garage Door" I'm sorry but if you try to automate and outsource away the very first step of customer acquisition that doesn't make me feel good I'm going to speak to a LOCAL human if something goes wrong with my install or repair. Pay someone here to field the calls that can answer questions directly instead of trying to send a technician out right away. I think this is a case of where investing in tools and overseas labor for the most critical piece of customer onboarding is MORE expensive than just hiring LOCAL.

    Smart NRG - solarinstallation - Updated May 2026

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