What a great team here at Mercedes of Easton, Ohio. We had a check engine light come on while…read moretraveling cross country. Unlike most vendors, they said bring it in today (that never happens). Andy and Jeremy in the Sprinter service department did everything right (that seldom happens). We were in and out with the needed fix within hours. I would highly recommend Mercedes of Easton.

From the owner: Whether you’re a single van owner or managing a large fleet, you can expect the same one-on-one…read morecare and attention you deserve at Mercedes-Benz Van Center Easton. We have finance solutions and competitive lease plans designed to maximize your savings and profitability. When the time comes for service, maintenance, or repairs – you can count on our state-of-the-art service facility to handle all of your needs. Better still, our team of factory-authorized Mercedes-Benz van technicians have access to the latest tools and equipment necessary to pinpoint any issues and correct them quickly.

We recently purchased a certified used 2024 RX 350 here. The entire experience could not have been…read morebetter. We got a good deal and all of the employees are top-notch. Our salesperson, Preston. The sales manager, Bryan. The tech expert, Anthony. All great. We bought a certified used GS 350 from here 8 years ago and had the same type of experience. Maybe we will visit again in another 8 years! Maybe sooner?

It's very bad from A-Z I dropped my Lexus to fix O2 sensor and passnger window not open from driver…read moreside switch cost $1200 after service my car back to me with electric issues lift gate not open - memory seat not working and mirror switch not adjusted I returned back to solved this issues after 18 days no one can be fix after the technician and service advisor: Jermey fucktop and mass with the wires connectian car returned to me without unsolved and saying the car need new harness cost $18,000 this people's no any experience at all just had experience for change oil filers washing the cars my advise stay away from them because the technician works by Random and doesn't know what's doing.

So I was in Florida last week with temperatures in the mid to upper 90's and my air conditioner…read moregoes out!!! I take it to a local dealer to troubleshoot and they come back with a $2,600 estimate!!!! Our trip home was a bit hot but worth it. I made a call to Gahanna Auto Sales where I bought it just 9 months ago to see if there is anything they can do. Craig and Steve said bring it by and they took it to their mechanic and repaired it for 1/4 of the cost!!! I have 4 cars in the Wallace fleet from there and I will be a customer for life, these guys are great and you should go there for a great used car and great trust worthy people!!

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

Auto Boutique having pissed me off royally, I decide to call my #1 gal Gabby from Great Lakes Kia…read moreand stop by on my way home. We're in a peculiar situation with a car purchase, and I found one at Capital Kia (Great Lakes now) a month prior to submit to GMAC for approval. Gabby was most helpful then. But it fell through. So yesterday, we look at a Ford EcoSport which had some high mileage for GMAC, I think, but I loved it. She and her team worked to find me something GM can't complain about: a 2020 Kia Soul with under 15K miles on it. That's right, boys and girls, I Said under 15K miles. Not a Ferrari or a Bugatti, a Kia. Two hours after we arrived, (see picture below), we have a (new to me) new Kia Soul. And I Still say there's an "e" missing from Soul (where's Kia made? S. Korea. Figure out the pun yerself, I'm not explaining all of my Dad jokes lol) I love Capital Kia. They treat you right. Every customer chair in the place is leather. They are all reasonably intelligent (I mean they quickly understood what "substitution of collateral" means, that other place ... the idiot looked at me like I'd grown a third head), and worked with me through every step. They kept in touch with me and honestly, that's why I returned to them. I like helping out people who care. It's just me. I should be picking it up Tuesday. Now all it needs is a software update to immobilize the engine... LMFAO :)

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

What a nice facility located right off Morse road at Easton. It is clean and modern and the sales…read morepersonnel are friendly and helpful. I plan on buying a new Land Rover Range Rover from this facility. The problem is deciding which one I want. The lot is spacious, not overly crowded with cars, so it makes it easy to drive around to look at the inventory.

This is the best sales team I've ever dealt with. Kevin hooked me up with a great Defender 110 and…read moretook care of me the whole way. Michael in finance was also awesome. I heartily recommend these guys. Plus they just love Land Rovers!

Brett the Service Manager made sure problems were fixed and even asked that we test drive it to…read moremake sure. Very happy with how my service turned out today.

i was pretty mad my service got delayed but they gave me a really nice loaner car. Now THATS good…read moreservice!

Great price and great service, same day service, quick in and out. Finished all services while i…read morewaited

Called to schedule repair on my Cadillac 2010 DTS. They will not work on your Cadillac over 8 years…read moreold. Shameful! I guess the product doesn't last, by their own admission. Cadillac and GM sure do not stand behind it.

Five stars wouldn't be enough to describe my experience with Lisa Vann, a Sales & Leasing…read moreConsultant at this particular location. I don't think one hundred stars would even be a fraction of the minimum. I was in the market for a trade-in and had my eye on a particular C Series that, unfortunately, was sold merely hours after I initially viewed it. Feeling somewhat defeated and devastated, even after shopping with a competitor before my visit, Lisa not only showed compassion, she found a way to make it right. She went above and beyond to locate a vehicle that was not only similar, but she educated me on why she'd think I'd like a particular CLA they had in stock and the best part. She didn't have the often exaggerated judgment of a "sleazy car salesperson". We had a delightful conversation about life and our upbringing, and often we would derail car talk with personal talk. It felt like I was communicating with a friend. I'm now the proud owner of my first brand-new vehicle after 18 years as a licensed driver. This wasn't a sales tactic to lure a buyer; this was one of the most pleasant experiences I had in purchasing a vehicle. Lisa is a star in the making, and her charisma and talent should be acknowledged at the highest form and loudest of voices. She is not only the future of Mercedes Benz but also the perfect face for the brand.

Went in to purchase a car with my own financing already approved and they ran my credit without my…read morepermission. When I tried to call to allow them to remove the inquiry & fix the situation, they wouldn't answer any of my calls or return multiple messages left.

To be honest I don't remember much, I was very excited and I was in and out of there so fast the…read moreonly person I remember by name was Dez. She was amazing! Before I could even sit down she put a frosty ice water in my hand and proceeded to show me my new car. She even got down on the ground on a 85 degree day to put my temp tag and plate holders on. Everyone was very friendly and the atmosphere of that place is very pleasant. I would 100% recommend anyone going here for a new car, especially if you can have Dez help, she really put her all into making sure every aspect of the deal was absolutely to my liking. She made the whole experience feel like something I want to go do again. Thanks Dez and Kelly BMW!

Kelly BMW in Columbus Ohio has been truly impressive. We have used other dealerships for service…read morebut there is just something about the feeling of care that has impressed my wife and I. We have our individual BMW cars and as stated we have decided that Kelly offers us the best "care". Care is an important word. We feel confident that we are being cared for as valued customers and we feel that our cars are being cared for by professional technicians. Why do we feel this way? We can sit with a service representative at an actual desk. The professional discussion about needs and projections is slow-paced and understandable. We are allowed to ask questions and we can have a discussion about our cars' needs and what we may want. The video discussion about service and the full inspection is invaluable for understanding what the service tech sees and is describing. I recently bought tires from Kelly at a very competitive price, had a recall fixed and some required service taken care of. All was done flawlessly and I left on a 900 mile planned trip with a real feeling of confidence in my car. Try Kelly BMW out and I'm sure that you will be as impressed as we are. Shout out to Zac Higgins for representing Kelly BMW so very well.

I got a used car for a very good price. The service was friendly and courteous, they threw in…read moredetailing the car and a tank of gas. They wanted to add a new set of tires, but the day I was available to pick up the car was before the tires would come in, so they knocked the cost of a set of tires off the cost of the vehicle. Overall it was a decent car buying experience. I don't feel ripped off, the car runs very well and was very fairly priced. Certainly not the worst experience I've had. The only thing that keeps the rating from being higher are two things. First is that I told them a couple of days in advance when I'd be there to buy the car, and they still had me wait for hours while they detailed the car and serviced it, when they had days notice in advance. You'd think they'd have started that work when they got it, or when someone contacted them to say they'd be coming in to look at it, instead of doing that stuff after they show up to test drive it. Even when they detailed it, they didn't quite to it all the way. The car had a LOT of bumper stickers on it when they got them. They got most of them off, but I still had to take one (and part of another) off on my own, and use rubbing alcohol to remove the adhesive gunk from my back window and bumper of the bumper stickers they ripped off. It took me 10 minutes in my garage to do it, so it's not like it was something they couldn't have done. Second is they tried hard on the upselling for pointless add-ons. I get they're a car dealership and are used to trying to tack on lots of silly add-ons to the cost of a vehicle. . .but the sales guy trying to slip a $1000 charge on the cost of the vehicle for some sort of upholstery sealant and paint protector, then the finance guy trying to tack on $6000 in various add-ons I didn't need (many of which were redundant given my insurance) meant they tried to turn a $10k car purchase into a $17k one. When I pointed out to the finance guy that the amount of stuff he was trying to sell me exceeded the pre-approval from my credit union, he said "yeah, but I'm sure you've got credit cards in your wallet". I'm NOT putting thousands of dollars in upsell add-ons to my used car purchase, that I've carefully budgeted for and shopped around for the best interest rate on. . .on my credit cards! I went there expecting a quick test drive, then doing some fairly quick paperwork to buy the car (with pre-approved financing paperwork in hand) and driving home. . .instead I was there seven hours while they serviced it, detailed it, and the finance guy took hours (for some reason) to call my credit union about my pre-approved financing and talk to them about it (like he thought my paperwork was phony or something, or maybe he was trying to see if he could get a better rate through them). The fact it took seven hours at the dealership (showing up at noon, leaving at around 7) when I'd made an appointment days before so they should have been prepared, and they tried to almost double the cost of the car through add-ons is why this isn't a four or five star review.

1. Do not make an appointment with a prospective buyer and then be late!…read more2. Do not have a receptionist greet people if she does not know who is arriving at and at what time and for whom. 3. Do not have 3 people ask if the client wants water, tea or coffee who have NOTHING to do with the actual sale and then walk off like people are just gonna wait for the sales clerk whenever they decide to show up. You lost a sale today... and possible future return clients. Fail across the board. Walked out and will never darken your doorstep again. Do not go here to buy a car, go somewhere that the sales staff and employees actually are interested in making a sale. NOPE!