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    Small Steps Music

    5.0 (5 reviews)
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    Ask the Community - Small Steps Music

    Kamoa

    Kamoa

    4.7
    (61 reviews)
    24.1 km
    $$$

    We stopped in here on our first day on the island to check it out since we were shopping and I'd…read morebeen thinking about upgrading my ukulele. We met Lucky and he was very helpful and friendly. He was patient and answered all my questions. He also let me try out several different ukuleles. I found out they were having a killer sale and they also would ship the instrument to my home back on the mainland. I told him I'd come back prior to our leaving the island. When I returned, Lucky was there as well as Sam, the owner and Lucky's dad. Sam was super cool as well. He answered more of my questions and showed me many options. I knew I wanted to upgrade to a tenor ukulele since my first one is a soprano. He was willing to honor the sale for the soprano ukuleles for the tenor I picked. I honestly feel I got an amazing deal for a beautiful instrument. I chose a ukulele with a Sitka spruce soundboard, ebony fretboard and bridge, gold pearl block inlays and around the head with the Kamoa diamond, walnut head and spalted maple backsides. It's gorgeous! He had several of the model I wanted, and we were able to get me the #1 edition of that model. I think he said only 12 had been made for the year. Score! They also took the time to lower the action on the fretboard so the strings were set closer. We jammed a little and then Sam and Lucky played for me as well. It was a really great experience! Shipping was super quick. My ukulele was delivered the day we got back! I love it! Thank you, Sam, Lucky and Kamoa!

    Excellent customer service and attention to detail. Sam was extremely helpful tuning and listening…read moreto the sound. A few little lessons. They shipped my ukulele right to our home in CA. One of the highlights of our visit!

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    Kamoa
    Kamoa
    Sam, myself, and my new instrument.

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    Sam, myself, and my new instrument.
    Music Center of Hawaii

    Music Center of Hawaii

    4.7
    (57 reviews)
    182.1 km
    $$

    Music Center of Hawaii is very small but the amount of instruments and service far exceeds their…read moreshop size. They are one of the only shops that repairs saxophones, violins, and standup bass's. They have a huge selection of violins, flutes, saxophones just to name a few. The staff is absolutely top notch any thing you need for your bowed instrument is there.

    A few weeks ago, I visited Music Center of Hawaii with a simple list of accessories for my child's…read moreviola and saxophone. I was upfront from the beginning: I'm a parent, my child is a beginner, and I don't know much about these instruments and accessories. I came in hoping for guidance, but instead I was met with one of the most uncomfortable and unwelcoming customer service experiences I've had anywhere. Both associates looked directly at me when I walked in and didn't greet me or acknowledge me at all. The younger associate was irritated from the moment I asked for assistance. He was cold, sarcastic, condescending, and kept asking questions that beginners or parents wouldn't reasonably know. Instead of explaining anything, he made me feel foolish for not already understanding details like viola sizing, and types of rosin, which is exactly why I was there asking for help. The older associate was rushed and immediately disengaged once he realized I wasn't buying an instrument. And to be clear, the store was completely empty at the time. They were not busy. There was absolutely no reason for this behavior. There was a moment where I genuinely wanted to just walk out and take my business somewhere else. And honestly, I wish they had simply told me they don't want to work with beginners or parents who need guidance. It would have been far better to be told that directly than to be made to feel embarrassed for not knowing something I came there specifically to learn. What makes this even more frustrating is that I went to another music store more recently, and though they didn't have what we needed, they were kind, patient, respectful, and incredibly helpful. They listened, explained, and treated me like a customer worth assisting. The difference was night and day. Music Center of Hawaii may carry items that other stores don't, but based on how I was treated, I would rather pay extra to order supplies online than step foot in that store again. I will never return. If you're a beginner or a parent trying to help your child, I strongly recommend going elsewhere or asking another store if they can order what you need. Customer service matters, and no one should be made to feel small for simply trying to learn.

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    Music Center of Hawaii
    Music Center of Hawaii, Inc.
    Music Center of Hawaii, Inc.
    Music Center of Hawaii

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    Small Steps Music - musicalinstrumentsandteachers - Updated August 2026

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