We had a toilet back up and Robert from Slusher gave us outstanding service working diligently to solve the problem and kept us informed throughout the process. Equally, Connie in the office at Slusher supported us and helped get the correct equipment and service to support Robert in completing the job. The issue was more than just a simple clog and involved issues with the septic system that was not a simple fix. I recommend calling Slusher for great service. Thank you! read more

This is without a doubt the worst business I have dealt with. Do not under any circumstances work with this business. Had work done in my house and ended up having to call a different plumber to repair everything that was done. If I could give them a negative star, I would. read more

Thorough and fixed our problem. Water leaks can crush you. He even found a second one. THANKS.

Want to get hit with an overpriced bill? Call Slusher. I should have come to Yelp and read these reviews. Like others who have a home near Almanor- we have occasional plumbing issues in the winter. We had a broken pipe- I called everyone and no one was available on a Holiday Weekend. Kudos to them, nice on the phone, they came out- for $225 for the first hour. The guy turned off the water valve under the house where no casual vacation visitor would know about. After we found that, he said he could just fix the pipe since he was there, and it would fall under the $225+ materials. While he was at the house I opted to have him check our water heater since we found it wasn't putting out hot water. He told me it needed some elements replaced and that whoever de-winterized the house did it incorrectly. He said maximum of 2 more hours + materials. Since we had no other option, I said sure. Obviously we needed warm water with 2 small kids on vacation. There was no communication about how much the parts would cost. $350 charged for parts that do not cost $350. 3 total hours and materials = $915. Don't forget $15 in gas. Response time to the house was great- no complaints there. But realizing you're the only plumber available doesn't mean you can just charge whatever you want. He got there and realized it was a minor job and then figured out how to get more money out of the trip. read more

This company is about taking advantage of seasonal and elderly people. To change a water heater should only be at most $300 and to change a toilet should be about $100 if a toilet has been purchased. As a project manager I know better, we got a quote from them for a scope of work. We decided to go with some one else yet our quote from them was almost $400.00 dollars!!! And when taking to my elderly neighbor they told me that they had Slusher replace their toilet for almost $900.00 dollars and that is just plain wrong! Discussing and I guess the owner (her) drives around in her BMW sporting expensive jewelry....and it's all out of your wallet! read more

Very rude and unhelpful. Didn't have proper knowledge of products. Find a different company for your needs

For service calls they're great. But they quoted me $4,500 for a new water heater, installed & I found another plumber who did the job for $2,400 so have no idea why Slusher charges so much. Also they referred me to their General Contractor who strung me along for weeks before finally saying he was too busy. read more

Living in the Lake Almanor area for many years. The only plumber to call is Slusher Plumbing. They came out on weekends holidays whenever we needed them. They have ALWAYS DONE an outstanding job. I have never been overcharged . I can't believe any of these stories. read more

I have never felt so taken advantage of by a company. In my time of need, I felt pricegoued & lied to (quoted $4,500 for a new water heater) & told the furnace had to be replaced & I needed more money from the ins. co. It worked just fine when turned on.. I got the water heater installed for $2,500. The contractor they pushed me touse who takes a 10% cut was a flake & lead me on, then said he couldn't do it one week before it was to be done. Then I got a call 8 MONTHS LATER that I owed them $202.50. The whole experience makes me want to cry. I thought better of the owner. read more

Would have been a good review if the work done was only the work needed and requested. I had a leaking tankless water heater valve. I forwarded them pictures, told them one was leaking. They agreed and they even warned me that the valves come in pairs so I would have to purchase a pair. I said that is fine, I can keep the spare for the future if needed. He showed up promptly with the valve and got to work after I confirmed and showed him the problem valve. When I checked in on him approximately 45 minutes later he had removed the properly functioning valve and was then starting to remove the broken valve. I asked him why on earth he removed the intact, functional valve, to which he said, "it comes with both valves, so I replace both valves." I told him that was not necessary and that he should have just replaced the broken valve. He stared at me. At this point, the damage was already done, and the extra time and expense was already ticking. I had no choice but to bite my lip and walk away. Next challenge was his inefficiency (aka padding bill again?). He was extraordinarily slow once he was 'done' - having walked to his truck and futzed around long enough at the truck (nothing really to clean up with this job), that I was able to clean out the interiors of two cars, sweep my garage, and organize some shelves. This brought his time to 2 hours 4 minutes (I started a timer when he got to the house). He rounded this up to 2:15 for labor, which was in addition to $60 fee for coming to the house. His hand written invoice was part of his time at the truck. Total expense for a single valve replacement $577, which he turned into 2 valves replaced. Part of the padding of the bill was also the materials which he itemized (only after I asked him why the bill was as large as it was) verbally as $231. On Amazon a pair of valves costs $70. To their credit - they promptly came to our home even during Covid stay at home orders and on a Saturday (called before noon, arrived within the hour). Technical performance - 4 stars Padding bill - 1 star read more

Contacted Slusher Plumbing to inquire about getting an estimate for my new build in LAW. Polite Lady took my info down and said she would have someone reach out. To my surprise I received a call back by the same lady within 5 min ! I was taken aback by her response. She indicated she spoke to one of the owners about my request. She responded that he wanted to me to know three things before moving forward. 1 ) There would be a charge for providing and estimate for my project, 2) They are typically 25% higher price than everyone else. 3) They could even get to my project for at least 4-5 mos. Thought the whole experience was a bit strange but realized they just didn't want to deal with me. I did ask why they are 25% higher than everyone else. She said simply, we are the best! Doubtful based on just my short interaction. LC read more

Wish I would've read the reviews before calling this place. They are scammers. Came out 3 different times and told us our heater was fixed, when we came to the house it was not fixed. Called another company to fix it and they told us what was wrong within 30 minutes and they were less than 1/2 the cost. If you're a vacation home owner beware, they charge you for work they don't do and sneak in extra charges (like the cost of their drive to your house) read more

I had originally posted my review of slusher plumbing a couple years ago. It basically stated that while working for a company that operated several franchise fast food restaurants, I contacted slusher plumbing to clear a drain that was backing up onto the floor. After two days and slusher twice cancelling, I found another plumber in Susanville who was there and had the drain cleared within the hour. The kicker was that the other plumber was almost half the hourly rate. I was forced by my employer to take the review down after the owner of slusher plumbing repeatedly called and harassed the owner of the company that I worked for. I found the behavior of slusher plumbing to be childish and unprofessional. I can't recommend doing business with this company. read more

Let me preface this by saying I am not the type to leave a negative review AT ALL, but this has been one of the worst experiences with a company that I've ever had. We called Slusher to fix our hot water heater because an element went out. We were charged $950 to replace the element (a $40 part) and a breaker which he said was also out. Shortly after this "repair" our water heater started leaking. Not just a slow leak, but at the point where I was having to rotate towels out every couple hours to soak it up. We called them back to come and take a look at it, and it was inspected and once again "repaired". It is now leaking again and when we called them back to let them know, they diagnosed it as a failed hot water heater, insisted they have in their notes that it was leaking prior to the first time they came out (it most definitely was NOT), and quoted us another $3000 to replace the heater fully. So basically we paid someone almost $1000 to replace a $40 part, ruin our hot water heater, and insist it was like that before they came out. Absolutely do not recommend this company at all whatsoever. read more

I was blown away by the response and service given to me by Slusher Plumbing. David could not have been more professional and efficient. One day response, showed up on time (exactly!) and got right after my problem. He was quick to analyze the problem, explained the process he would need to do to repair it and accomplished it in An amazingly quick and efficient manner. I got lucky by picking Slusher and would definitely recommend them to anyone in the Sierra. Slam dunk! read more

Mr Slusher showed up on time, installed a new kitchen faucet and took care of our other needed plumbing repairs. he was able to find some hard to get parts for our bathroom fixtures and returned to finish the project, We appreciate his professionalism and fair pricing. read more

I just moved into Chester and decided to install a whole house generator. I called Slusher Plumbing, Heating, Cooling, and Electric to see if I could get someone out to give me a bid. I spoke to a polite woman who asked me to hold while she helped one of her techs. No problem. She came back on and said she needed to call me back and would call in 20 minutes. Well, she did call me back almost TWO WEEKS LATER. Ironically, I was watching Universal Electric install my new 22kw Generac when she called. I had thousands of dollars to spend and couldn't get a call back? Must have been a bad day, it happens. I'm happy I went with someone else based on this experience. After living in this fine town for eight months, I believe everyone deserves a second chance. I have not contacted this business since my original review but am increasing stars because its the right thing to do and they did attempt to correct the mistake. read more

If I could give a zero star I would. Do NOT use this company! They are SCAMMERS!! Cliff notes: They gave a quote. Then decided to invoice us for DOUBLE the quote. When we contested the bill they called the Plumas County Sheriff to come out the next morning to talk to us about the bill. After several attempts at calling and asking for the owner with NO calls back we mailed a check for the quoted amount and the owner sent the rest of the bill to collections!!! NIGHTMARE!!! HORRIBLE business!!! Full story: Saturday June 30th, the weekend before the 4th of July, myself, my husband and kids, my brother and his family and my mother were staying at her cabin in Lake Almanor Country Club. The toilets backed up! Yuck. So my mom called Slusher and they could have someone out in a couple hours. Yes!! So the first technician arrived. He said he needed to snake the line. However the snake on his truck was broken so he would need to call someone else. So he wanted 1.5 hours for another truck. Truck two arrived, who also happened to be the owner of the company. So they snake the line with his truck. It wasn't working. The first tech said he would need to camera the line. My husband, and brother who were out watching said how much would that be, where are we at cost wise. He said it was $465 for what they had done so far and adding the camera. My husband said great, about $500 then, he said yes. So they camera the line (maybe 40 feet?). They determine its a tree root through a pipe, pull their equipment out. The owner leaves and the first tech presents bill. Its for $1000!!!!! My husband (who is also a business owner) said no way. We were quoted a price, and thats what were paying. This is DOUBLE!! The tech said I didn't write the bill I'll have to call the owner back. So the owner comes back. My husband is waiting in the driveway. The owner is demanding to speak with my mother "the client" (who hasn't been out dealing with them at all, its been my husband and my brother). He said no, were not paying this bill that's double what is quoted. The owner said that's the bill and leaves. The office staff called my mothers cell a little later and my husband again took the call, the office said they were going to refuse to talk to anyone but the "client". My husband said its not okay to double a quote, they can mail an updated bill and have a good day and hung up. The next morning no joke, a Plumas County Sheriff knocks on the door!! He said he was called about a complaint of us not paying a bill. We showed him the $1000 bill for snaking a line and wanted to talk to my husband because he was the one that talked with the workers. The sheriff told him that a lot of the companies try to gauge the non-locals and just try to work with the owner on the bill. I have reached out to the PCS for a copy of the report, or CAD incident. Its a long process to get that, but I will update with a picture IF they send me a report. The office said its up to the supervisor if they send anything out when its a civil matter and no crime incident was involved. Ill add a picture if I get that report. So that next week my mother tried to call the office SEVERAL times to speak with the owner. She also started a complaint on the Better Business Bureau. (I tired to look up the report number but BBB says its updating this companies page). When I get the number of the complaint ill see if I can add it here. The complaint is written by my mom. The owner NEVER returned my mothers call. She tried to get over the headache. She mailed a check to the company with the amount that was quoted to us. She sent it signed received so she knows they got it. Then last week my mom got notified they sent her to collections!! For a bill that is obviously under dispute! So now she has to send copies of the complaints, copy of the check she sent, the invoice etc to the collections office.. what a headache!! All because this OWNER decided to try to DOUBLE his quote and gauge my mom!!!! WHAT A SCAMMER!!!!!!!! NEVER EVER do business with this company unless you want to be charged DOUBLE, have the police called on you, and sent to collections!!!! HORRIBLE!!!!!! read more

Excellent service. On time, knowledgeable, and friendly. I called on Saturday late afternoon, and they were the only plumber who had a person answering the phone. They promised someone on Sunday, and they were on time and cleared the roots from my main line in under an hour. Pros: They answer, schedule and show up with a very qualified plumber who has all the equipment on their truck to handle most problems. Cons: Not cheap. It was an overtime job (Sunday, next time I will wait a day and save $$$). I didn't get an estimate (like the ad says), and the $319 was about $150 more than I expected, but if you need a plumber and want someone who will be there and fix your problem, this is the way to go. In the future I will remember the overtime issue, but I was very satisfied with the service and would definitely use them again. read more

I have a vacation home in Lake Almanor. Slusher Plumbing has taken care of me through think and thin. They are always courteous and professional. I trust them to do the winterizing and de-winterizing. I am grateful I have them to check up on my cabin in my absence. So glad they have taken on more than plumbing! I use them for everything. Kudos to the Slusher family:) read more

Little high on theiR pricing. They do dependable work. Not a lot of choices in area so if you don't mind paying more they would be a good choice. read more

TERRIBLE SERVICE! DON'T COUNT ON THEM TO SHOW UP IF THEY GET BUSY!! We had an appointment scheduled with Slusher Plumbing for 2 weeks to have some plumbing work done. Not living in the area I had planned on taking a Friday off work to drive up and meet their people to let them in and explain what needed to be done. The night before I was to leave town and head up I got a call from someone named Connie. Connie explained that they needed to cancel my appointment because they were too busy with other jobs and her guys had been working long days and just can't make it. Connie went on to tell me that the temperatures in the area had created frozen pipes for many and because they work with insurance companies they have been working long days. I told Connie I can understand the reason why you are busy but I think its terrible service to cancel on someone who made an appointment 2 weeks ago and it's the night before I need the work done. I explained that we have family and friends coming to the house this weekend and they wont have a bathroom to use and we wont have a kitchen sink to use. Connie began to yell at me and said I was insensitive to those with frozen pipes and that the area was in a state of emergency and all plumbers in the area are working non stop because of the low temperatures. I asked her who she could recommend me to and she said "no one". Very unhelpful! My very next call was to a general contractor who had done some work on the house prior to us buying it. I explained to him what had happened and I was in a real pinch. He said it's busy for plumbers right now but not that busy and I can have a licensed plumber at your place at 9am tomorrow morning no problem. So the translation to me was Slusher plumbing will leave you in the dust when they have higher paying work such as insurance companies to work for. I've shared my experience with Slusher plumbing with many friends in the area and most of them have said that's typical of how they do business so don't count on them! read more

We called Saturday and had to give a credit card before they would make an appointment. I explained to them our heater has been out since Friday and we have a baby. The earliest they could come out would be Wednesday morning. Tuesday night they called and cancelled and said earliest they could show up was Friday. I was told by numerous people that is how they work and heard nothing good about this company. read more

David and Rex came out to my cabin in Spalding, Ca. They repaired my broken pipes. The service and price was amazing!

Their employee Steve did an incredible job. He was very professional, knowledgeable, polite, friendly and was so understanding our stress with the plumbing issue we had. First he tried to find the problem under the sink, but that was not it. He had to crawl under the house with hardly any crawlspace (dirty and nasty under there) and found the problem and FIXED it!!! Then he thoroughly cleaned all the mess up under the sink and provided us with detailed info how to avoid further problems. Outstanding work!!! .... and not only that, Slusher Plumbing responded to me immediately and fixed the problem the same day, after I had no luck receiving return calls from other plumbers. Also, very fair pricing!!! I highly recommend Slusher Plumbing and their employee Steve!!!!!!!!!!!!!! read more

Won't show up to give an estimate, they will only come if you agree to an open ended payment. They said they would charge by time and materials but won't show up to provide an estimate. On;y to charge you after they do the repairs. Have no idea whatsoever of the potential charges. Plus they didn't return my phone call, I had to call them back. Will never call this company again read more

Slusher Plumbing cleared a drain for us and also fixed a frozen pipe. They were helpful and knowledgeable. Their prices were in line with my expectation. Their service was fairly prompt considering it was a busy time around the holidays. I do recommend them and would use them again. read more

Fantastic company - very prompt and professional. Highly recommend!!!

Great plumbers and nice folks to deal with. Every time we have needed anything they are courteous and prompt and extremely good at what they do. Could not be more pleased with our multiple dealings with Slusher Plumbing. We have used them to winterize our home and de-winterize it and for miscellaneous other issues and they have always come through as promised and always done the job correctly. We have also used them to clean our chimney. read more

Slusher Plumbing rocks! Connie in the office is always so responsive. They have winterized and dewinterized my home over the years and always go the extra mile. They were the first on-call when I had a frozen pipe break and water was everywhere. They were able to locate me and inform me of damages and help solve a problem for my home as if it was there own. read more

Thanks for rushing out 2 days in a row to fix my heater. Excellent service,while installing the new heating unit they found racoon waste and took the extra time to remove all of the waste. Reasonable price. Thanks for everything. Marla read more

There are many negative reviews about this company, but I had a wonderful experience with them today. I live 30 miles from Chester and 40 miles from Red Bluff. I had a difficult time finding a plumber to come to my small town. After no success, I called Slusher Plumbing and they were at my house an hour and a half later. It took them one hour to clear my main line that had tree roots blocking the line. Michael was thorough and made sure that all sinks and toilets were flowing properly. Plumbers in general are not cheap, but I felt the price was very reasonable and exactly what I was told on the phone as the work was completed in one hour. I'm very satisfied with this company and will have them do any additional work needed down the road. read more

Our 15-year-old heat pump system in our vacation home in Lake Almanor finally gave us enough repeat problems that it was time to replace the system. We have used Slusher in the past for other plumbing issues and decided to choose them again. David Slusher and his technician did a really good job. They were punctual, careful with our house, and did an outstanding job of explaining the entire process. Thanks again for all your help. read more

Zero defects comes to mind when using Slusher plumbing,they have plumbed our remodeled kitchen and bath.They have been opening and closing the house spring and winter for 10 years,anything not operating as advertised is fixed.Nothing better on a cold spring day to come into the house warm, heater and refrigerators operating.The technicians know the trade.They have our complete trust and the keys to our house. read more