Buying a bed should never be stressful! Yet, SlumberWorld decided to make it very complicated!
I came in twice to buy a TempurPedic mattress. The first time was Labor Day weekend and literally no one reached out to help my boyfriend and I. We were in there for a good 45 minutes testing out beds, laying on them and not one person helped us. The only contact we had with someone was when WE asked about how we could find the price for the beds. We left empty handed with a bed in mind we wanted but since no one helped us, we left.
Fast forward to this past Saturday. We came in again to look at the bed we saw the last time. This time, we were greeted and helped by a salesperson (I rather not say names). She explained everything about financing, warranty, and even threw in a free pillow. Then, right before after we put the down payment, she mentioned the bed going on sale tomorrow but she didn't know what the new price was. We agreed she'd call us on Sunday to tell us how much the bed was on sale for. The next day, she called and said it was on sale for $200 off but, she wouldn't be able giving us a free pillow anymore. We said okay and she said she'd write up a new invoice and mail it to me and I didn't need to come in and sign the new invoice. Great! I thought it was a done deal.
NOPE! I get a SERIES of calls on Monday starting at 5pm with questions about changing my invoice. She said she was now giving us the free pillow & $200 off, which was nice of her but with changes to my invoice EVERYDAY and no copy of my invoice, I was very confused and questioning if the invoice was actually going to be correct. I did ask the salesperson if she could email me a copy of the invoice from Sunday but she insisted on mailing it to me. At time point, I was pretty skeptical about everything going on.
But then, it got wayyy out of control. I was called 3 more times on Monday night but this time I just let it go to voicemail because I have a life! I was busy doing something and didn't want to keep talking to the salesperson multiple times. Within 2 hours, I had 3 missed calls and 2 voicemails telling me I needed to come in by 9pm to sign the invoice or else my delivery would be delayed. Wait, what?! There should be no changes to my total between Sunday and Monday if all she added was a free pillow and she already told me on Sunday I didn't need to come in and sign. This is when I realized, she probably didn't write up my new invoice on Sunday like she said she was going to. I was upset, confused, and at this point so stressed out. I was also insulted when the salesperson said in BOTH her voicemails that it should be no problem for me to swing by because I just live right up the street from the store. Ummm..you don't know if I'm at home.
Customer Service Tip: the customer should never be inconvenienced, threatened, or harassed because of a mistake made on behalf of the salesperson. I ended up calling the person back and cancelling my order completely. read more