Pretty good shop. Better since they went Trek. Still a bunch of the same people work there. The…read moremechanics are good. I get my bike serviced there, though the last time I went they took my hand grips off then put them back, expected, but the grips went from bright yellow to having a nice coating of gray dirt/grease. So that wasn't cool. If they went the extra step and actually cleaned the bike before they released it, that'd be great. Also, this last time I had to keep chasing them down to see what the status of my bike was, which was the first time this happened. Hopefully not an omen of decline, because I otherwise really like this shop.

Calm down Greg! A friend and I came in to look around. Greg asked if he could help to which we…read morereplied "We are just looking." While I respect Greg's mad selling skills and knowledge of all things bikes, for me? Well it took away from my first time in the store. So I didn't enjoy the experience. Now my friend got stuck with Greg as he is too nice. I ditched them both. I walked around the store looking and guess what? Two other employees asked if they could help to which I replied, "I'm just looking." The employees backed off and shared to let them know if I needed them. That's the way you do it, right?

This is more than a place to purchase a bike. James has an amazing fund of knowledge about the…read moresport and his dedication to quality service extends far beyond the sale. The repair team always provides prompt, quality services when needed. I've learned more in the year I've used Southwest than I had in my previous 15 years at Sun Ski. I can't recommend this shop highly enough

Nice staff and knowledgeable but a little sloppy with their end result of work. Incredibly…read moreexpensive across the board, consulted another shop (Dealer) that said they would have charged $65 to $75 cheaper.

Not happy. Dropped off bike for a sound in rear wheel. Guys said freewheel needed cleaning, I…read moresaid bearings needed replacing. They argued with me that I was wrong. They called to say bike was ready. Bike was in stand, they said derailer was out of place and if they could correct it. Sure, he hit the Di2 button once and said that is extra $20 and they complained the whole time about how dirty my bike was. I was charged $65.00 and still have sound in wheel. Went to another bike store, replaced bearings for $70, fixed derailer and cleaned bike for free. Bike has no sound and rides like a new bike.

I am so glad I took my dad's old mountain bike to Gear Monkey. My dad recently passed away and his…read morebike was just sitting in our garage for years and I wanted to fix it back up and start riding it myself. Going into Gear Monkey I had very little knowledge about bikes but leaving I felt like I learned a lot of great tips to keep my dad's bike going forever. From the time I walked in to when I left, Scott Barnes helped me the entire time. Very knowledgeable guy and never tried to sell me extra stuff. He told me what I needed done first to what I could hold off on and come back over time and up grade. I'm beyond grateful and happy I now get to ride my dads bike again and go on our old trails we used to ride together. I'll definitely be back and will recommend everyone to them.

They took care of replacing the shocks on my 23 Nightster 975. They were quick and not overpriced.read more

From the owner: Is your bike acting up, or is it simply time for its annual maintenance? Whatever service you need,…read morewe’ve got you covered.

This man is rude and unhinged. I tried to pay him to pick up a scooter and repair it and he hung…read moreup on me. 0/10. Awful customer service.

Had Gary look at my scooter after it died on me on my way to work. He came and picked it up for…read more$100 less than any towing company would have and had my scooter running the next day for ~$60 total (tow and repair!). Gary is retired and only charges enough to keep the doors of scooterville open. Super nice guy and without a doubt the cheapest repairs you'll find. I'll definitely be coming back for any of my future scooter needs.

I had some work done on my car. I have to admit I found an honest mechanic someone that done the…read morejob fast and at a fair price. I have a few more things that need worked on and I found the man to do it. Harrison is a great man that will tell it to you straight. I have to give him

They are always there to accept packages on your behalf. Then you can pick them up at your…read moreconvenience.

We had a wonderful Saturday afternoon learning about our city, riding bikes and savoring some local…read morebeers. Brian is very knowledgeable about Houston and a conscientious tour guide. We took the Historic Houston and Art district tour stopping at 3 different breweries. It was a great way to spend my husband's birthday.

We had a phenomenal experience with these guys…read more Their team is incredibly responsive and was able to help us with scheduling issues and all of that. Definitely sign up for this if you're on the fence about it - future you will thank you!