Wisdom teeth- ugh!!…read more I have been putting off getting my wisdom teeth removed for about 2 years. I had 1 impacted and 2 pretty much broken though. They were causing me a ton of pain and discomfort. The dentist has always been a fear for me. I was referred to Dr. Koos and upon meeting him for my consult I was put at ease. He explained everything to me about the procedure and answered any questions I had. For some reason he really put me at ease and I trusted that I was in the best hands. This is saying a lot because I'm always so nervous about any medical procedure. I'm a bit of a nervous nelly and have a lot of anxiety and this was procedure was really causing me stress. He is extremely calming yet very professional. The days leading up to my surgery I was super nervous. BUT- once I got to the office everyone was super nice and I just accepted the fact the teeth were coming out! Ha! I was greeted by Dr.Koos' dental assistant(I asked her name but can't remember). She brought me back to a really nice room. She made me feel comfortable. She placed the laughing gas mask on me and started doing her thing. She even played Alina Baraz, my favorite artist! She asked if the music was ok, and would have let me put on anything I wanted to make me feel comfortable. So, if you have a favorite song, don't be afraid to ask! It's like she knew me and knew how to make me feel like everything was going to be ok. The mask seems scary at first but a few deep breaths and everything isn't so bad! I was so relaxed. It still felt a little scary so I took a few deeeep breaths in through the nose out through the nose just as they instructed. With every breath I felt better and more relaxed. It's like magic ! Next thing I know the Dr. comes in, gives me an IV with the anesthesia and I was out like a light. It was SO easy! I wake up, they bring me to a nice waiting area to let me get myself together(somewhat) haha! And then give my husband and I very through instructions and information on what to expect. The healing has been great and Dr. Koos called the night of to check on me. He even answered a few questions I had along the way. I am super impressed with the professionalism and knowledge with the Dr. Thanks so much Dr. Koos and the ORA team. You made an extremely terrifying experience as good as it could possibly be! Oh- and now 6 days later I'm pain free and healing wonderfully!!

I want to preface this review by stating that my husband and I did A LOT of research prior to…read moredeciding to go with ORA. I came into the clinic with a need for a dental implant after an external resorption that rendered my tooth essentially worthless. I came to see a surgeon at the clinic, who eventually put me under anesthesia in order to remove my teeth and do a bone graft and, eventually, an implant. After months, I came back for a follow-up, and it became quickly clear that the implant was being rejected. At the follow-up, I asked if there were reasons why this could be the case (a genuine and fair question when you're paying over $5,000 for a procedure out of your own pocket) and the surgeon was EXTREMELY defensive and rude. It was an incredibly odd situation, since I'm young, healthy, have great oral hygiene, have no familial dental issues, and less than 5% of implants actually fail. I left the appointment feeling really dismissed. Eventually, the office took out the implant (for free, which I appreciated!). I was again put under anesthesia for the procedure. The surgeon did not call me to follow-up on how I was feeling (despite doing that on every other procedure I'd had there). Nobody from the office called me. Eventually, I brushed off the situation and went to speak to, in total, 3 dental professionals (periodontist, dentist, and oral surgeon). All 3 of these professionals, after looking at the x-ray, said that it looked as though there was something in my gums that likely prevented the implant from being successful. Finally, the periodontist cut open my gum and took out a piece of unremoved tooth (a leftover from the tooth that had been previously removed by the ORA surgeon). The leftover tooth--which was about 1cm in size--was causing me bleeding, puss, and eventually cost me THOUSANDS of dollars in dental care (while I was a student). Eventually, I sent an email to ORA asking if we could discuss my experience. My email explained that as both an attorney and a child of medical professionals, I understand that accidents happen, but that it's important to sit with patients that have grievances in order to (1) understand what happened and (2) figure out how to compensate (not necessarily financially) the patient. I have never received a single phone call or email back from ORA in response to this email despite laying out (1) the immense financial burden of the situation given it predominantly happened while I was a student, (2) the pain caused from the leftover tooth, and (3) the additional dental expenses incurred in the aftermath of attempting to fix the issue. In my head, just having a conversation with me, explaining to me the possibilities of what happened, and apologizing would have been MORE than sufficient to make me feel better and cared for by these professionals. I feel extremely disappointed in this office, primarily because I loved the staff very much! I felt disregarded and did not at all feel cared for as a patient. Of course, this does not disregard all of the great reviews that people have left for ORA on this page. But I hope that it can provide some additional information regarding my experience!

Doctor: Pranadeep Akurati Dental Assistant: Jasmine…read moreFront Desk: Diana these three assisted me during my cleaning + filling they did such an amazing job! for my first appointment the first assistant i spoke to i believe her name is kaitlin(sorry for misspelling) she was also so fun to talk to while also keeping the conversation going with the dental work. this goes for everyone else too. they knew how to treat patients like people while focusing on the conversation to the dental work. everyone was so sweet and i will be coming back for sure !

Honestly it's 2.5 stars , But my main issue is that it is impossible to get someone on the phone…read morehere. I have been calling for 2 weeks now and have never been able to get someone on the phone. I left a voicemail and couldn't get someone on the phone. Last month I had an issue with them charging me for a visit that I never scheduled, nor was I ever at their office on that day. And I was trying to call them to question why this charge was even there and they never answered my messages or my phone calls. I had to physically go to the office to talk to them about it, and they told me to just ignore the charges, because it was a mistake on their end. That was about 3 weeks ago, And I'm still getting messages about an unpaid invoice. Also, there is pain in my tooth after a crown replacement procedure , I have been calling, to get this issue dealt with before I get the permanent crown put on, but no one is returning my calls, I don't want to pay the money to go all the way to their office just to deal with something that could be handled in a phone call. My dental treatment here has been fine so far, I am confused as to why I'm having nerve pain after a crown replacement, when I had absolutely no pain on that tooth before the crown was replaced. But I don't know why this is happening nor can I get anyone on the phone to have a conversation about it or schedule a follow-up exam. Other than that my experience with the dentist here have been good. And that's really the only reason they're getting the two and a half stars. Because the other half of me determining if a business is decent or not is their ability to conduct business. Their ability to communicate and theirs is ass.

This is the "Don't text your Ex" of Yelp reviews…read more I'd been meaning to find another dentist for a while, but life got in the way. At my last cleaning here there was a new dentist I'd never seen before. I mentioned to him that my teeth have shifted on top and bottom as I've gotten older (perfectly straight on the top 2 years ago, but now noticeably crooked) and asked what I could do to stop that. Dr. Daftary had alway tried to push Invisalign on me, but my husband had a truly terrible experience here with Invisalign so I did NOT want to start down that path. I specifically mentioned the shifting/crowding on my bottom teeth was pushing my top teeth out of alignment. He suggested a night guard and wrote me an order for it. I was told I could pick it up in two weeks. That's when the nightmare began. Long story short, this office lied to me, ran me around, wouldn't return my calls, kept telling me "one more week, one more week" until the day I said I wanted to cancel the order for the nightguard, and threatened to do a chargeback with my credit card, when SUDDENLY I got a call late in the afternoon, the same day they told me it would be another week, saying they had it for me at the office. It took two months from the time of order for me to get the night guard. I went to pick it up and it was for my top teeth only. I admit I was not really familiar with what a nightguard is, I assumed it was like a retainer you only wear at night. Of course, the dentist did not explain anything to me at the time. That's very typical for this office. How does this help my issue with all of teeth shifting? I told Dr. Daftary I was really unhappy with the lack of communication and patient care and really suspicious about how they suddenly got the nightguard the day I said I wanted to cancel it, after telling me earlier that day it would be another week or so. She talked around in circles in her usual fashion so I just took it and left, telling her I was done with her practice. Now I've had this nightguard for less than a month. I discovered after using it for a few days that it's actually two layers, a soft inner layer and a harder outer layer. This type of nightguard is usually prescribed for people who grind their teeth at night, which I do not. It's also the most expensive type. Aha! After putting this thing in and out of my mouth for about three weeks now, the walls of the soft inner layer have folded down and stuck to each other, making scratchy lumps that scrape against my gums when I put it in. I can't wear it without the inner layer because it's too loose on my teeth. I contacted Art of Modern Dentistry about this through their website and of course, got no response. I know from past experience they don't return phone calls, so now what? I paid almost $800 for this thing (after insurance) and it's clearly a cheap piece of $hit. I'm sure that has something to do with how they magically got it in hand in mere hours after I waited for two months. Since I can't wear my useless nightguard anyway, I have since gone to a much better dentist in the area for an Invisalign consult with a retainer afterward and I will be staying with them for all of my future dentistry needs. It was 100% better at this new dentist in every way, right from my first visit. My only consolation for having wasted another several hundred dollars at Art of Modern Dentistry is that I won't ever have to go there again. AND YOU SHOULD NOT EITHER!

They can improve with starting on time. Seriously how you late with the first patient. I've work at…read morenumerous practices and as soon as a patient stepped foot through them doors, front desk checks them in, insurance has been verified the day before, take whatever co-pay is needed, and patient is headed to the back. The assistant takes over...once assistant does their part, Doctor is already headed in to take over. You want a patient to return, you take every patients time into consideration. The amount of bad reviews about this practice from yelp to the actual web page, you'll think they'll change some things up. But nope, seems like they thrive off giving bad services.

They were always nice to me, answered any questions. Flexible scheduling. I think I had dr Rez, he…read morewas nice he was a dentist.

Keep and promote Dr. Antwi and Dental assistant Kat and Dental hygienist Meghan and the first…read moredental hygienist who worked on me. I will be coming back for their care.

I don't even know where to begin, this was truly a 10/10 experience…read more I came in for an emergency dental visit, and they took me in immediately, no hassle, no runaround. Even though the office was clearly busy, I never once felt rushed or like just another patient on a list. The entire team was incredibly attentive and genuinely focused on making sure I was comfortable and okay. I ended up needing a crown, and they handled everything right then and there, no temporary fix, no waiting weeks for a crown. The fact that they were able to complete the entire procedure on the spot was impressive on its own, but what stood out even more was the quality of the work and the care behind it. Jackie and Dr. Rob were exceptional. They walked me through everything, made sure I felt at ease, and checked in constantly throughout the process. For something that could have been stressful, they made it seamless. I'm beyond grateful for the level of professionalism, efficiency, and compassion I experienced. Couldn't recommend them more. Thank you again! Ps: even got an eye mask and hand mask to relax later!

I had a mixed but ultimately negative experience with this provider and would not return…read more At my initial visit, there were some early concerns. The doctor repeatedly emphasized how busy he is, which came across as rushed and somewhat dismissive. Before proceeding with treatment (Botox for TMJ), I reached out via email and phone with specific questions, including a request for him to consult with my neurologist, which my neurologist recommended. I was told that the doctor deemed the consultation unnecessary and that he would address any questions at the time of the appointment. I was also told he was too busy to review my questions in advance. This made it difficult to feel fully informed or confident going into the procedure. I decided to pursue the procedure anyway. To his credit, during the procedure he did answer my questions and agreed to treat the requested area. However, at my two-week follow-up, I reported increased pain that had been impacting my ability to work and function. The doctor shared a story about another patient he described as someone who complains all the time. The story felt indirect but strongly implied that patient concerns like mine might be exaggerated. This made me feel uncomfortable and dismissed at a time when I was seeking support and clarity about worsening symptoms. Additionally, while in the waiting room, I observed another patient being questioned in a similarly dismissive tone when she asked for additional help post-treatment. This reinforced my concern about how patient concerns are handled in this practice. Overall, while the procedure itself was completed, the communication style, lack of responsiveness beforehand, and dismissive handling of post-procedure concerns made this a negative experience. I would encourage others to ask detailed questions in advance and consider whether this practice is a good fit for them. Long-term results of my treatment experience are yet to be determined, but I will not be returning due to the unprofessional manner in which the provider speaks about, and to, patients.

Great experience! I can only echo other reviewers…read moreHonest, caring and a very competent professional. Best dentist I have been to in many years

I'm really glad that I found this dentist office. Dr. Majzoub and team were friendly, was upfront…read morewith costs & treatment options, gave great information and recommendations.. basically great customer service. I have only been here for a consultation but booked service for next month. Though I am very very nervous about dentist/needles in general, they were so kind that I'm not as (still very lol) nervous for the procedure. I shall update soon.

My elderly mom has had some bad luck with dentist and we finally were referred by her Dr for oral…read moresurgery here. Mom hates pain and needles and at 78 is usually fidgety when it comes to this kind of pain. But the oral surgeon was not only kind, but calming for my mom. She said the pain was very little and what other dentist couldn't do, Dr Gutherie did. His staff also, what can i say? From the start of our walk in to the end, so kind and caring. As a YELP elite, I will say I HIGHLY RECOMMEND this location and after after 16 years you know i am not one to give 5 stars unless it's super sensational. Bravo to this location! Parking in street but they are quick and preslcise with their craft here. So you won't be here too long a wait.

I chose this office because they have excellent reviews already. I wasn't disappointed. Dr. Guthrie…read moreand his assistant were both very informative and kind during my tooth extraction. I have dental anxiety. They gave me a squishy brain to hold onto and also played music so I was able to hum during the procedure which was honestly pretty quick. When I get other procedures done I'll be sure to come back here. Top tier experience. The office was also very quiet and very clean.

I have been calling for WEEKS to get and insurance issue cleared up before this year ends and they…read morekeep ignoring me. They lie and say they'll call back and never do. Horrendous customer service.

Great staff,excellent doctor the best experience I had for long time in dentist's office…read more I would highly recommend it

We always take the time to write a review about a restaurant or bar, but rarely take the time to…read moreshow appreciation for our Dentists! Dr. Santucci and his staff are amazing! We have all been through many challenges through COVID and this office maintained professionalism and excellent care with a smile on their faces! I have been going to Dr. Santucci for over 10 years now and he is always genuinely concerned for your well being. His level of expertise and skills are hard to beat! I would recommend him to my family.

I received an Amazing service. Very Clean office. Friendly staff. Glad I found this place. Thanks…read moreDr. Mark

Peritonitis excellent care beautiful clean office . Been coming here for at least 5 years always…read moreprofessional no pain procedures. Will highly recommend any major surgery or care pertaining to gums.cosmestic procedures.

This was the worst dental experience of my life. I was given an antibiotic which I clearly told Dr…read more Olguin that I was allergic to. He continued to lie...told me he was not informed. Every hospital system in Chicago has my allergy to penicillin in their records. I asked him to contact my dentist, Nate Hoffman, but he refused. I had major implant surgery with Chicago Dental Studio and never had a problem with antibiotics. When I had a reaction to the antibiotic, I basically got the middle finger. Olguin is a quack.