I will never rent from Emerald PM again after living in an apartment they managed for 4+ years…read more Though there are certainly some kind and helpful folks there, the company overall is bad to rent through. We had many issues with them. TLDR: Emerald allowed the building to be unsafe, dirty, and largely unmaintained, and communicated poorly with tenants. BREAK-INS: During the last year I lived there, homeless people were breaking in every day to loiter and sleep in the common areas as well as store belongings. They also did so outside the building, where they would burn campfires very close to the structure itself. This went on for months and was never addressed by management until shortly before we moved, where they promised to hire on-site security -- a promise that clearly has still not been fulfilled as I pass the building regularly, and still see encampments every time. RECURRENT FLOODING NOT FIXED: Our upstairs neighbor's pipes flooded dirty water into our apartment at least 4 (!!) times while we lived there. We were told the first time it happened that it had been happening off and on for years. This issue was never looked into or resolved beyond plumbers fixing the immediate leak. The amount of structural damage and mold that has to have been caused by this is unpleasant to think about. SKETCHY TENANTS: They did nothing about tenants engaged in dangerous illegal activity. The first year we lived there, we had drug-using neighbors who purposely left security doors open, brought in dangerous people seeking money from them, and went on to steal multiple packages and even a decoration off my front door. Later we had a man who was clearly dealing drugs, letting in sketchy people, and there were multiple times we had to call CAHOOTS due to unwell drug users in or in front of the building. BROKEN DOORS: The keyed front door and passcode-locked doors, which presumably were often allowed to sit broken for long periods. MAINTENANCE REQUESTS IGNORED: Our move-in list of requested maintenance was ignored. Almost all maintenance requests were ignored for the last half of our tenancy -- they would often be set to "technician assigned" and we would never hear back from anyone. Particularly egregious when it came to the building's roach problem. MISC COMPLAINTS: - After I informed the property manager a neighbor had been stealing from us, he told me I should just feel lucky I don't live in Portland. Absolutely insane customer service. - Common areas and parking lot were not cleaned or maintained once after our first year. Always dirty. I was embrassed to have anyone over. - No on-site manager or any kind of check-ins with management on-site, ever, except to show off when selling the building. - Rent was priced outrageously for where it was and how unsecured and poorly maintained it was.

I would not recommend a property management company, to property owners or potential renters, that…read morecannot do the most basic functions of its job which is to answer questions of potential renters. I would also not recommend a property management company that does not know the most basic information about the properties that it is renting. I emailed Emerald Property Management three times with no response. I emailed a fourth time and informed them that I was a disabled Afghanistan veteran. At which point I received a reply with the excuse that the point person for email inquiries had been on vacation. So again, if you are a property owner, you can be rest assured that your property will sit on the market while Emerald Property Management takes vacations and ignores questions from potential renters. If you are a renter or potential renter, you can be rest assured that Emerald Property Management cannot do the most basic functions of its job, which is to answer questions of potential renters so as to rent out the property they are managing. Sounds like there isn't much property management going on at Emerald Property Management: they don't know the most basic info about the properties they are renting, they do not update the properties when they raise prices, and they cannot respond to basic questions from potential renters because they are too busy taking vacations.

Matt Anderson Group did a great job for me when I needed to sell my home in Eugene. I enjoyed their…read moreprofessional and timely service, and appreciated their hard work in remedying a few unforeseen bumps in the road - the sort that often happen in this world. They were able to get us over the finish line and sell our little house without issue for either seller or buyer. I'd highly recommend Matt and his team for any of your real estate needs. Thanks Again Matt! Andy M.

My most recent experience with EEB was incredible! I am working with John Brown and I can't…read more express just how pleased I am with how helpful he has been. We are still in the early stages and I haven't even found a space, but his professionalism is above and beyond. He knows he won't make much on the smaller deal we are working on, but he cares more about the relationship than the commission. He wants to educate me on how things work and provides outstanding customer service. I left John a message around 7pm and he called me back within 10 minutes. He then followed up first thing in the morning and later that afternoon. He got another broker involved to make sure that I was being helped. Even through somewhat limited interactions I can see just how much John cares to take care of every client however big or small. As a business owner I can read between the lines to see the things he does and says that build so much value. I will update this review if things change for better or worse, but as of now I am a bit blown away by my experience. This is not my first time working with commercial brokers, but it is certainly the first time I have felt that I got to experience the help one can offer.

Communication with and answers to clients questions very poor, never got return messages or phone…read morecalls.When I messaged them after a week and a half of waiting about why they did not contact me back about the location I looked at for my business and other possible.The return email they sent me was about how they have 14 years experience in the reality business and nothing but negative attitude The feeling at the meeting location was like they just wanted to make their $$ and was not concerned about what I needed...I don't have 14 yrs experience in business but one thing I learned is that the costumer is always right we need them they don't need us. I will not do business with this company ever again

Joe was SUCH a huge help in finding my new home! I'd been saving up for over six years and still…read morecouldn't afford anything locally. I trusted Joe to look in Lane County and send me photos/videos. My offer was accepted on the first home I wanted and escrow successfully closed this week. Joe and his team were super responsive throughout the entire process. Thank you so much!

Joe went above and beyond to help me sell my late father's property. I did not live local and he…read moremade countless trips to the property and made sure to keep me consistently updated. This included weekly listing and marketing reports and he was always available via text and phone any time I needed. The property wasn't an easy sale, but Joe and Jaime made it happen painlessly for me and my family. I highly recommend Joe and his team for all your real estate needs!!!

Wow what an agent.. Smart, quick, creative and got the job done with an amazing market plan…read more. Just look at this video she had done for us.. https://vimeo.com/214596381 if you want the smartest and the best to get you home sold.. Please do yourself a favor and call her. ..

I have worked with many realtors and Amy was the best. She is organized and detail-oriented. She…read morewas there every step of the way, guiding and supporting. She is honest and hard-working. I never felt like she had any other agenda than to help my find my dream home. And, last but not least, Amy was a joy to spend time with. She is a gem!

Jordan, the accounting assistant, who answers the phones is a fantastic and helpful person. He is…read morevery professional and easy to work with. Christa, who showed me the rental is a wonderful person. She is very honest and answered all my questions. I wish everyone who I dealt with was as good as her!

Do not rent from Bell! Deeply unprofessional and unserious people. In my experience renting from…read morethem for 5 years, they ignored all but one of my maintenance requests. I repeatedly asked them to check out electrical issues but they did nothing. It took a literal electrical fire and the fire marshal calling them to take anything seriously. Do yourself a favor and go with Jennings or some other reality group that will respect your life and safety.

Be wary! The advertised move in date was moved as they didn't have carpet installed. Their walk…read morethrough had 2 pages of issues and I added 2 more pages...and the work they said would be done before moved in was not. They wanted to come do all this after I moved in- nope. First thoughts was previous renters-lack of time...but it had been empty (as a seen by utility Bill) several months prior. Deposit refund was not received within timing of Oregon tenancy law and their excuse...check was in the mail. It was mailed on 30th day so no way it would be in hand by day 31 as law states. they also said they required professional sanitation before new tenants - no way as there were mouse turds, spider webs and dirt in the shower at my move in.

I have had great communications and dealings with Jennings over the 7 years I have been renting a…read morehouse with them. Their maintenance staff is excellent and always responsive to my repair needs (which are few to be honest) and friendly. They are occasionally delayed in responding to other needs for the house I live in but I suspect it is the owners delay and not a Jennings issue. Amy and Raquel are great to work with. I appreciate their work. I was a homeowner for many years, so I was unfamiliar with rental management companies so I was skeptical. I am glad I was fortunate enough to find a place so easy to work with. Keep up the great services Jennings!

Commercial Lease Experience - Exercise Extreme Due Diligence…read more We leased commercial space for our business and negotiated specific operational needs before signing. During negotiations, we were told that a planter would be removed to create that space. The lease even includes a section titled "Outside Pet Area." After signing, the relief area was never delivered and the issue became a dispute over lease language. We also experienced significant discrepancies between estimated and actual triple net charges, and encountered water pressure issues that materially impacted our operations and have hurt our business. In addition, ongoing concerns at the property -- including safety issues, unmanaged transient activity, parking congestion, and slow security response -- have negatively affected our business and customer experience. We have received numerous customer complaints about the condition of the common areas. My advice to any commercial tenant: * Have your own independent broker and do NOT trust any verbal communication provided by Pacific Real Estate Services and Christian Fox. * Ensure every promised improvement is precisely defined in writing. * Verify utilities and infrastructure independently. * Carefully review NNN estimates with a not to exceed clause. Do not rely on verbal assurances. Get everything in clear, enforceable language. Do not allow Christian Fox to verbally promise you anything, after you sign the lease he acted like none of the conversations had ever happened.

From the owner: Call now, mention Yelp, for a free phone consultation. We specialize in both residential and…read morecommercial real estate and are currently accepting residential buyer and seller clients. Whether purchasing or listing your home for sale, contact one of our expert residential brokers now. Our knowledgeable residential brokers personally assist you with your home purchase or sale. For over 30 years, our professional team of real estate agents offers commercial property management, commercial office or retail leasing, and asset sales throughout Oregon.

I have been fortunate enough to work with Jon Burke on a number of his transactions and felt I…read moreshould let others know what a great agent Jon is. As a mortgage lender I work with A LOT of the top real estate agents in our area and Jon is definitely one of the best! He communicates constantly with his clients and is one of the best negotiators I have seen. I would not hesitate in referring friends and family to Jon as I know they would be in great hands!

From the owner: Jon Burke specializes in Real Estate sales throughout the greater Lane County area.read more