The agent I was assigned, Katrina, was very organized and helped explain everything in an easy to…read moreunderstand manner. Her tips and tricks were also very useful. I am glad she helped me.

I will never rent from Emerald PM again after living in an apartment they managed for 4+ years…read more Though there are certainly some kind and helpful folks there, the company overall is bad to rent through. We had many issues with them. TLDR: Emerald allowed the building to be unsafe, dirty, and largely unmaintained, and communicated poorly with tenants. BREAK-INS: During the last year I lived there, homeless people were breaking in every day to loiter and sleep in the common areas as well as store belongings. They also did so outside the building, where they would burn campfires very close to the structure itself. This went on for months and was never addressed by management until shortly before we moved, where they promised to hire on-site security -- a promise that clearly has still not been fulfilled as I pass the building regularly, and still see encampments every time. RECURRENT FLOODING NOT FIXED: Our upstairs neighbor's pipes flooded dirty water into our apartment at least 4 (!!) times while we lived there. We were told the first time it happened that it had been happening off and on for years. This issue was never looked into or resolved beyond plumbers fixing the immediate leak. The amount of structural damage and mold that has to have been caused by this is unpleasant to think about. SKETCHY TENANTS: They did nothing about tenants engaged in dangerous illegal activity. The first year we lived there, we had drug-using neighbors who purposely left security doors open, brought in dangerous people seeking money from them, and went on to steal multiple packages and even a decoration off my front door. Later we had a man who was clearly dealing drugs, letting in sketchy people, and there were multiple times we had to call CAHOOTS due to unwell drug users in or in front of the building. BROKEN DOORS: The keyed front door and passcode-locked doors, which presumably were often allowed to sit broken for long periods. MAINTENANCE REQUESTS IGNORED: Our move-in list of requested maintenance was ignored. Almost all maintenance requests were ignored for the last half of our tenancy -- they would often be set to "technician assigned" and we would never hear back from anyone. Particularly egregious when it came to the building's roach problem. MISC COMPLAINTS: - After I informed the property manager a neighbor had been stealing from us, he told me I should just feel lucky I don't live in Portland. Absolutely insane customer service. - Common areas and parking lot were not cleaned or maintained once after our first year. Always dirty. I was embrassed to have anyone over. - No on-site manager or any kind of check-ins with management on-site, ever, except to show off when selling the building. - Rent was priced outrageously for where it was and how unsecured and poorly maintained it was.

Matt Anderson Group did a great job for me when I needed to sell my home in Eugene. I enjoyed their…read moreprofessional and timely service, and appreciated their hard work in remedying a few unforeseen bumps in the road - the sort that often happen in this world. They were able to get us over the finish line and sell our little house without issue for either seller or buyer. I'd highly recommend Matt and his team for any of your real estate needs. Thanks Again Matt! Andy M.

My most recent experience with EEB was incredible! I am working with John Brown and I can't…read more express just how pleased I am with how helpful he has been. We are still in the early stages and I haven't even found a space, but his professionalism is above and beyond. He knows he won't make much on the smaller deal we are working on, but he cares more about the relationship than the commission. He wants to educate me on how things work and provides outstanding customer service. I left John a message around 7pm and he called me back within 10 minutes. He then followed up first thing in the morning and later that afternoon. He got another broker involved to make sure that I was being helped. Even through somewhat limited interactions I can see just how much John cares to take care of every client however big or small. As a business owner I can read between the lines to see the things he does and says that build so much value. I will update this review if things change for better or worse, but as of now I am a bit blown away by my experience. This is not my first time working with commercial brokers, but it is certainly the first time I have felt that I got to experience the help one can offer.

Communication with and answers to clients questions very poor, never got return messages or phone…read morecalls.When I messaged them after a week and a half of waiting about why they did not contact me back about the location I looked at for my business and other possible.The return email they sent me was about how they have 14 years experience in the reality business and nothing but negative attitude The feeling at the meeting location was like they just wanted to make their $$ and was not concerned about what I needed...I don't have 14 yrs experience in business but one thing I learned is that the costumer is always right we need them they don't need us. I will not do business with this company ever again

The and PT's have great skill and caring. However, I have been told repeatedly over the last few…read moreweeks that there are no available PT appointments at this time. I've been receiving PT one or twice a week for 12 weeks, and with no additional appointments scheduled at this point, I've been on a waiting list for about a month. I still need at least 2 to 3 weeks of PT for my total knee replacement and complications due to scar tissue that my surgeon and the PT's have decided require an additional procedure. I saw my doctor for a follow up late last week, and he said the necessary secondary procedure needs to be done in a small window so he set it for this week. However, its extremely frustrating to have the doctor set up an appointment for a procedure and be unable to know if I will get the crucial PT appointments in time. I have never been called back by PT about any openings, nor do they have any when I ask person. I finally got a real person on the phone today, and upon my request they told me I could go to other PT providers in the area, and recommended a few. Unfortunately those providers do not except VA patients which complicates my situation still further, because now I need to coordinate with my other insurance to see if they will cover the appointments and I have a very short time to do that. I have phoned repeatedly and even texted all parties, but can't reach anyone for help. I know Slocum has a great reputation and I think my surgeon and most of the physical therapists deserve this. But unfortunately, the regional healthcare crisis created a burden on healthcare providers to handle increased patient loads. I think Slocum would do well to interface more between their inner administration, customer service and scheduling, and healthcare workers. In my three months' experience with them, there is no way to speak to a real person unless you wait (today I was "78th in line") or agree to a callback that may or may not come. There is no way to create a patient portal that I can see as the webpage does not allow me to do that and says I do not have one. I truly hope they can find ways to handle the patient load, because having a complete knee replacement is painful and frustrating enough as it is, not to mention having complications. Being able to entrust myself to a healthcare institution that can be there when I need them (especially when I'm going through hoops putting myself to inconvenience to be there when they have appointments available) is of utmost importance to me.

First I am a huge Dr Keoster fan...he is the best! However, as my last review pointed out, the…read morepatient has to make sure they keep an eye on their own health. After my last review, I received a phone call and other assistance (yay, Slocum). It helped me navigate their system, even though I do not understand why the greeters did not tell me about a patient laison when I asked for a patient advocate...seems the function is the same. My doc told me not to lift more than 2 pounds and work no more than 6 hours a day but the note for my employer said lift no more than 20 pounds and no more than 8 hours a day (huh).....so I called back and got a note consistent with what I was told. Slocum staff has shown themselves to be polite and caring....they just have a lot to do and it is up to each patient to be sure they get what they need. Happy health, Johanna

Joe was SUCH a huge help in finding my new home! I'd been saving up for over six years and still…read morecouldn't afford anything locally. I trusted Joe to look in Lane County and send me photos/videos. My offer was accepted on the first home I wanted and escrow successfully closed this week. Joe and his team were super responsive throughout the entire process. Thank you so much!

Joe, Jaime, and the rest of Team Freedom realty were great. Zero pressure while getting the right…read moreidea of what we were looking for. The search spanned several months and bounced around quite a bit. Joe Robb and his team were attentive and always available to answer questions and arrange short notice home tours.

I have worked with many realtors and Amy was the best. She is organized and detail-oriented. She…read morewas there every step of the way, guiding and supporting. She is honest and hard-working. I never felt like she had any other agenda than to help my find my dream home. And, last but not least, Amy was a joy to spend time with. She is a gem!

We can say without a doubt that Amy is the best realtor we've worked with, hands down, among those…read morerepresenting us as buyer or seller. And we've worked with some experienced realtors over the years. We initiated a home-buying process from out of state, and Amy made herself readily available to preview a home, take video to share, and/or Facetime with us as she conducted a walk-through of a home we liked. When the time came for our in-person tours, Amy planned the itineraries thoughtfully and with a keen instinct in guiding us toward our preferences. We all know moving can be highly stressful and Amy's calming demeanor and "this will all work out" approach gave us plenty of peace of mind, even when the road seemed a little bumpy. On top of that, she is a well-networked realtor with many local recommendations for work that may be needed: flooring, painting, general contracting, and more. Amy's work ethic inspired confidence during the entire process, from start to finish, and with unrivaled client service skills--you won't find as responsive a realtor! We would hire Amy again without reservation, as either a buying or listing agent.

Jordan, the accounting assistant, who answers the phones is a fantastic and helpful person. He is…read morevery professional and easy to work with. Christa, who showed me the rental is a wonderful person. She is very honest and answered all my questions. I wish everyone who I dealt with was as good as her!

take pictures of everything! When you move in they know the state of the home and previous damages…read moreand not even repair them. then charge you for these things and not fix it for the next renters and charge them as well. They are slumlords taking advantage of people. Makes me absolutely sick.

After a long move(1400 miles and 2cats), the receptionist stayed late to give me keys! It saved me…read morefrom having to rent a place for the night. If all employees are like this gal, you must have an awesome crew! Thank you again for my late 'thank you' . I hope you get a bonus!!

Be wary! The advertised move in date was moved as they didn't have carpet installed. Their walk…read morethrough had 2 pages of issues and I added 2 more pages...and the work they said would be done before moved in was not. They wanted to come do all this after I moved in- nope. First thoughts was previous renters-lack of time...but it had been empty (as a seen by utility Bill) several months prior. Deposit refund was not received within timing of Oregon tenancy law and their excuse...check was in the mail. It was mailed on 30th day so no way it would be in hand by day 31 as law states. they also said they required professional sanitation before new tenants - no way as there were mouse turds, spider webs and dirt in the shower at my move in.

I have been fortunate enough to work with Jon Burke on a number of his transactions and felt I…read moreshould let others know what a great agent Jon is. As a mortgage lender I work with A LOT of the top real estate agents in our area and Jon is definitely one of the best! He communicates constantly with his clients and is one of the best negotiators I have seen. I would not hesitate in referring friends and family to Jon as I know they would be in great hands!

From the owner: Jon Burke specializes in Real Estate sales throughout the greater Lane County area.read more