If I could give this practice a 0 star review I would…read more I was a patient at the james island branch of palmetto primary. I would not recommend this practice for any amount of money in the world. I was told that per the American medical Association. I had to see my primary care physician every three months. Turns out that was a LIE. It was company policy not the American medical Association's policy. Turns out they lie about a lot!!!!! I'm furious!!!!! I was also told that I could do telehealth appointments once I moved out of state. When I signed on for my last telehealth visit, the office had no problem taking my payment. About an hour before my appointment was supposed to start I received a phone call from the office saying that the doctor could no longer treat me because I lived out of state. I ended up having to call the office manager and pitch a fit because they were gonna keep my money for the appointment even though it was their fault for not informing me that they could no longer see me. When I asked how long this policy had been in place the receptionist told me they'd known they couldn't see out of state patients for 2 months before my appointment!!!! Do not trust this practice do not trust the doctors that run this practice. They are all about the money and could honestly care less about the patient. What an incredible disappointment.

Mount Pleasant Location: I would give this office zero stars…read moreif it'd let me. I had an extremely frustrating experience with this office and would strongly caution others. I originally came in for a routine physical, which should have been fully covered by my insurance. Instead, I was billed for standard services like bloodwork. It took SIX MONTHS of repeated calls and back-and-forth to get this addressed. Every time you call, you're routed to a call center, which makes resolving anything even more difficult. After reading other reviews, it seems like this is a common issue here. On top of that, basic accuracy seems to be a problem. I'm 5'10" and fully grown, yet they initially recorded me as 6'1". When I questioned it, my chart was later updated to 5'6" -- which is wildly inaccurate and concerning. The most frustrating part: I specifically went in last fall to establish care and ensure continuity for a prescription after moving from NC. I clearly explained that I didn't need a refill at that time since my previous doctor had just sent one in. I was told that was fine and that I could simply call when I needed a refill. When I called today, they refused to fill it and said I'd need to come in for another appointment and pay again -- completely contradicting what I was previously told. Overall, this office is disorganized, inconsistent, and incredibly frustrating to deal with. I would AVOID AT ALL COSTS.

I highly recommend the staff at West Ashley primary care. I had a difficult situation getting a…read morecertain medicine covered that I absolutely needed after moving to the area from DC. Dr. Mea and the staff were absolutely fighting for me to get this medicine approved by my insurance. The team here is considerate, timely - and most importantly an advocate for the patient. That's what we all need right? A practice that's looking out for us when it comes to healthcare? Sounds pretty simple - that's what they're there for- right? but it doesn't happen all the time. So bravo to the West Ashley Primary Care group of Roper Saint Francis and Dr. Mea's staff who fought for me -successfully- to get the medication I needed.

Dr. Elizabeth Murray has been my primary care physician for about two years. Today I went in for my…read moreannual wellness check and she showed a lot of concern not only for my health issues but also for the cost of medication which she is needing to prescribe for me from now on. A great place to get medical care, and a great physician. No doubts at all. Support staff is great also. Forgot to get my flu shot at CVS, so today was the day. You would not believe that I did not feel the needle's sharpness. Great nurse!

Stumbled across Dr Nicolette's office because it was close to home and I needed a doctor that could…read moredo some quick blood work for CBC my work would fund my HSA for doing. The receptionists here are great and super friendly and helpful. Dr Nicolette was very warm and friendly as well. Took time to actually talk with me as a new patient and seemed interested in developing a relationship beyond just this visit. When an issue with the bill, the staff here actually worked with me to get that changed so that my visit would have been covered by my insurance. There's no way a Dr with one of the big hospitals in the area would have cared enough to do that. I don't actually go to the doctor much, as I'm (luckily) a pretty person. But I've actually been back to Dr Nicolette this year for a back issue and he displayed the same warmth and caring as he did my first visit. Anyway, I just wanted to write a positive review for the guy because I think he deserves all the praise he can get.

Dr. Purser was my PCP. He falsely documented at my last office visit...he said horrible,…read moreirreparable, things about me...things that will affect my ability to get optimal care at any Roper St. Francis facility moving forward. I asked him to correct it, and he refused. His office manager called and said they could easily figure it out by listening to the recording of my visit. WHAT? This piece of crap did audio recordings of all of my office visits, and NEVER informed me. It's called a HIPAA violation. And him refusing to correct his false comments in his notes is called slander. I wouldn't do this to my worst enemy. What kind of a sick, demented doctor secretly records his office visits with you? Lawyer time!

I have been a patient here for 1 year (I am not one anymore). This year I was scheduled for a…read moresecond physical with dr.Noemi Pagan.. I arrived and they informed me that their staff schedule it wrong and it was just a check up. I said I would reschedule and come back for my physical because that's all my insurance would cover. Dr Pagan said it was fine and she could do the physical while I was there. She then proceeded to do a full physical and full panel blood test. Then a month later I start getting huge bills for this visit. I called my insurance and they said it was not billed as a physical. I called the office to ask if they could change the bill to a physical and they refused (I actually called and spoke to them several times). Dr.Noemi Pagan even refused to admit that she did a physical. I am now stuck with a very large bill that I can't afford all because this Dr lied at the time of the appointment and isn't even humane enough to change the billing code when she knows she did a physical that day. DONT GO HERE OR YOU WILL BE UNJUSTLY BILLED AND THEY DO NOT CARE ABOUT YOU AS A HUMAN.

My daughter had flu like symptoms and we were able to see Andrea the next morning at 10:00am. She…read morewas so nice and we tested positive for Flu A. She sent our prescriptions to the nearest pharmacy and my daughter was on the way to recovery in 45 minutes. This is a very unique looking urget care facility and felt very inviting. Thank you Andrea for helping some visitors to Charleston.

I was on spring break with my son and his girlfriend when his girlfriend got a terrible case of…read morefood poisoning. We were all a bit frantic after a long night of her vomiting and more, I was able to call and schedule an appointment that morning and the person I spoke to was so kind and reassuring. His girlfriend could hardly walk because she was so sick. They went above and beyond to take care of her and deal with our anxiety of worrying about his girlfriend and finding our way there. They don't deal with insurance because they are a small practice, but give you everything you need to file with your insurance company. I was actually shocked that the bill was only $300! We saved hours by not going to the emergency room, got better treatment and just felt very grateful to find this place.

Dr. DeCastro is lovely, and exactly what you'd hope for in a primary care physician- attentive,…read moreintuitive, reassuring, kind- and very communicative, too. Additionally, the Sewee Family Medicine's online portal is great for med refills, access to labs, scheduling appointments, etc. Super, super pleased. Highly recommended. Thank you, Dr. DeCastro!

I was so surprised to see Dr. DeCastro with a low Yelp score...but I see after reading the review…read morebelow it was someone frustrated with office procedures vs. Dr. DeCastro's actual care (a shame for her to get bad marks for that!). Dr. DeCastro is a gem--smart, caring, and willing to spend the time it takes to listen to you and search for answers to problems that aren't immediately apparent. Although she is very much Western and academic in her approach, she doesn't dismiss the benefits of alternative medical therapies, assuming there is research to support them. Very glad to have found her.

I have been going to Mt. Pleasant Family Practice for years, back before Dr. Wilson retired. Dr…read more Wilkes was hired on around this time, and he is fantastic! Dr. Wilkes seems to be one of the most intelligent people I know while still maintaining relatability and warmth. The utmost professional, he is thorough and remembers important information at each of my visits. I live almost 20 miles away from this practice, but it's worth the drive!

We have used the doctors in this practice for nearly 40 years. Needless to say, during that length…read moreof time, they have helped my family through countless medical issues. Extraordinarily professional and proficient in every aspect. Every medical need is met and, if a referral is needed, the referral physicians are also top notch. Their in-house phlebotomist is excellent. If further tests are needed, their association with Mt. Pleasant Hospital is definitely a bonus. All the support staff experiences longevity in the practice, so you'll see and get to know everyone in the family of Mt. Pleasant Family Practice. Travis Wilkes, MD and his nursing staff make a trip to the doc a good thing.

When I first moved to the Charleston area I went through several primary care physicians and was…read morevery disappointed with the quality of doctors that I saw. Then after maybe 4 or 5 doctors I finally came up Dr. Lee Allison at East Cooper Coastal Family Physicians in Park West (Mt. Pleasant) based on a wild Google search for family physicians. Making the appointment was easy and her office was close to home and work at the time so there was that. Then I went to visit and discovered that I had finally found the right primary care physician for my needs. Dr. Allison listens to what is going on with her patients and she's very straightforward with them about their results and what they need to do to improve their health for a better quality of life.

Dr Allison is one of the best doctors I've ever had!! She listens to her patients, and helps in…read moreall ways she can. Have been seeing her for several years and wouldn't go to any other doctor! Her office staff is very good, friendly, and helpful. I use the portal when I need to ask about something and Simone gets back to me in a reasonable time. Simone is a great person, also, friendly, and helpful!! When necessary, her referrals have always been really good matches for me. All in all, I highly recommend Dr Allison

Dr Jennifer Pullano's Mount Pleasant practice with Access Healthcare has to be by far my best…read moreexperience with the otherwise completely dysfunctional US medical system. She doesn't take any insurance, so she doesn't have to treble her prices to handle the ridiculous coding and systems put in place by bean counters - where most of your money seems to go to the bean counters, not care. This is a very different type of practice, I suppose you can call it concierge care. The quality, and personalization of the care really reminded me of Europe. You just pay a small fee quarterly - far less than any insurance. This covers how ever many visits and in office procedures that you need. There's no messing around with what is and isn't covered, no games with deductibles - simple no bullshit. How many people avoid US doctors, because of the financial and mental health damage that visiting a US practice can cause? This completely solves the problem and is far more affordable than the normal US way of getting care. Most health needs can and should be addressed by a GP, and with a system like this - it encourages you to visit your GP. She is focused on keeping you healthy - not prescribing the most expensive things she can find. Aside from the ease of this form of practice, she is an extremely good doctor with a highly competent staff. Especial kudos for identifying the onset of shingles BEFORE the rash appeared - getting me on pills that early saved me weeks of agony. It was really easy to make appointments, even on the same day when I needed it. I'm leaving the area, and by far my biggest regret is losing such wonderful medical care. Brilliant. Refreshing. Take your whole family down there and enrol. She limits the number of patients in her system to keep the quality high - so hurry ;-)

Knows exactly what she's doing very intelligent professional highly recommend her Dr Pinto she's…read morebeen around the block knows exactly what to look for you have a heart problem don't hesitate very caring and what I love is she listens what you say not a one-way Street most doctors do not do that she does

My husband and I both go to Dr. Troy Bunting who is a brilliant and very caring doctor. Can't…read morerecommend him highly enough. All the staff have always been very kind and helpful as well.