Ridiculously rude, came in before closing time just needing to put a few things in my locker to make my drive home easier the next day. The owners were waiting at the gate blocking people from getting in and wouldn't let me get a word off trying to explain it was just a couple things. Really rude and disrespectful interaction. read more

We notified the storage a week before that we no longer needed it. We emptied it, and just because we left a lock they want to charge us a whole month. Called them, and they were rude over the phone and they threatened my husband to send him to court& collections for $90. We always paid on time during 2 years or more! Save your money and go somewhere else. read more

Older heavy set couple (assuming owners) are psychos. I don't even know where to start, they are just angry, low-IQ people looking to pick a fight with their customers. Do yourself a favor and go anywhere else for your storage needs. After cancelling my storage agreement I will never be back read more

Went above and beyond to help when I had an issue with my Uhaul. Great customer service. Much appreciated.

They recently changed payment processing systems. Because I was proactive and paid with a check last year, they canceled my credit card setup with auto-pay. They just hit me with late fees equivalent of 39% of my unit rental and took no ownership of the fact that the payment only 10 days late is because I assumed they would use auto-pay as they previously had. I would caution their rates seem cheap, but they are eager to make money on you with their fees. read more

I needed a storage unit to keep son's stuff from one apartment move out until he can move into his next apartment in a few weeks. Not much stuff but needed a temporary place. Just checked in to get a 5x5 storage unit. Jaden helping me get all signed up was terrific helping me go thru the a few pages of paperwork. He explained things very well and was very professional and customer service oriented. Got the unit - nothing fancy but just needed a hold space. For simple temp storage, I would come here a again. read more

It's very rare that I leave a 1-star review, but this is one of those instances. We booked a truck through U-Haul and were directed to this company to pick it up. When we booked we were quoted a higher rate because initially we were going to get our truck in Grover Beach. We were later notified they did not have the truck size we needed but that it would be available at San Luis Obispo Storage. Because it was a local move, the actual rate was greatly reduced. We returned our truck in good condition, required gas filled up and a couple hours before our time was up. We were told that we would be refunded the difference and it would be put back on the card we used. It was a significant amount. It's been almost 2 weeks and WE STILL HAVE NOT BEEN REFUNDED. We have called, gone back in person and have taken the time out of our workdays to resolve this matter. They keep promising a refund and failing to follow through! Last I checked it is ILLEGAL to overcharge! We don't want to sue and go to small claims court but we may very well be forced too. Do NOT book through this business. Very shady and/or lazy business management! **Update: 3 hours after I posted this review we were FINALLY issued a refund for the amount we were owed. It's sad that we had to come to this point in order to receive what was rightfully ours.** read more

Slo Self Storage - Still waiting on our $139.91 refund 2 weeks later! :( - Self Storage Near Me - San Luis Obispo, California

Rude and extremely unhelpful. Had a few questions that they were unable to answer without giving attitude. Never reaching out to the company again. read more

Terrible customer service! The lady here is super hostile and rude! Take your business somewhere else!

This review only concerns U-Haul rental - I have no experience with the individual storage units. To de-bunk the prior review claiming that this place tries to scam you with truck rentals, I can assure you that is not the case. Service here was the quickest I've ever received when it comes to renting a truck. I showed up at 11:50 am for a noon rental, and was on the road by 11:57. In regards to the gas gauge, they show you in a written contract where the gauge is prior to giving you the truck. If it's not full, they tell you to just return it where it was. I drove to Atascadero and back in my 10' rental, put literally 2.5 gallons in, and went over what they required. These trucks are pretty efficient. Stan (I'm going off his signature) was incredibly helpful in making sure I understood every detail of my charge ($.79/mile, $14 insurance, $20/day rental, etc.) both at the beginning and end of my time with the truck. He even let me know I could bring it back the next day and still be within the 24-hour period - I only needed it for 3 hours, but that really put me at ease that I wouldn't have someone in the office counting the minutes until they could slam me with another charge. All in all, I would definitely rent from this place again. U-Haul corporate sets the pricing (my gripe being that those mileage fees can creep up on you), but that's not SLO Self Storage's authority. Next time I need a truck, I'll definitely return. read more

Have been at this storage facility for over 20 years, but today, after getting my hands dirty from getting some items out of my storage unit I thought if the front door to the office was open (it is usually locked) I would go in to wash my hands.. walked in and the weekend stoned out red headed guy says to me.. get the fuck out, you don't belong here, I'm calling the police.. I ignored him, went in the bathroom, washed my hands, the whole time he was calling me names, and his stoned out 'boyfriend' got in on the name calling as well.. decided their too often rate increases are not worth being treated that way.. next day called the office to let them know about this employee, talked with Jill (a true harpy bitch) and they are standing by the employee, so if this is their idea of proper customer service.. no one should ever use this storage facility.. make it a ghost town.. I am moving out asap read more

Stay far, far away from using this place. The other unfavorable reviews are very accurate. The owners Stan and Jill are extremely rude, greedy, and dishonest people. They don't know how to run a business and their customer service is terrible and non-exsistent. The units themselves have mice, leaky roofs, and dirt that blows into your unit and covers your belongings. Your on your own concerning these issues. If your personal items get damaged they take no responsibility. Take all this into consideration with their overpriced rates and fees and save yourself the hassle and find someplace else. After dealing with these issues for multiple years with Slo Self Storage, I would now drive hours to find a better business. read more

If I could chose 0 starts I would and that is not an over-exageration. The above middle age lady that works there is so rude. Upon asking if a mattress would fit in the 5x5 storage room since the dimensions online implicated that a mattress would fit and she condescendingly replied with wrong information, but didn't fail to leave out that she "had been working there for 23 years." I re-asked the question because I knew she had given me the wrong information, where she decided to finally give me the correct size dimensions, so clearly the 23 years of working there were for nothing. I had to ask her three times in different ways for her to finally give me the right answer as she had realized she had given me the wrong one before and didn't want to be proven wrong. Also while on the phone discussing with my mom what to do since my mattress wouldn't fit, I saw her blatantly push my application to the side while saying to her co worker "Don't waste time on this," or something to that extent. I also told my mom how rude they were and she said this same lady was impolite on the phone, as well. I would NOT feel safe putting my valuables or anything in a storage place that obviously doesn't care about their customers at all and rather regards them as a "waste of time." read more

Worst customer service. They changed my UHaul reservation on New Years Eve so that they could "go home early". How is this my problem that you don't want to work late? They inconvenienced me and my co-workers to accommodate themselves. When I confronted the owners they made excuses and even went so far as to challenge me on how I was inconvenienced and marginalized my concerns and frustrations. They tried to get me to sign the paperwork without seeing the vehicle first and the inside of the moving vehicle was full of dirt and refuse from the previous renter. These people run a shady business and deliver terrible customer service . Go somewhere else. read more

Horrible. Stay far away. Would give negative stars if I could. Quoted us one price over the phone, we showed up loaded and they tried to have us sign at a higher price. Then told me pay for 5 months and get the 6th month free and five minutes later said it was pay for 6 months and get 7th month free only. Hilarious. Young lady was rude. They don't care. I walked of course. Good luck! read more

I love slo self Storage.... Jill and Stan are great to work with and are very dependable and the price is right ... Thank you on my last uhual rental and storage unit read more

A well maintained, well priced self storage facility. Nice, assistive workers as long as you follow the facility rules of course! And they do offer uhaul moving trucks but no trailers. Oh and make sure to bring cash or a check book if you plan on renting from them. read more

Nothing but the best of service! I have, do to a couple of businesses, storage lockers in a number of cities. I know the difference between good and bad facilities. I have to say the management, organization, communication, and overall cleanliness of location is excellent. I would recommend highly, their services either short term or long term. read more

Worst customer service on the planet. Do not under any circumstances use this company. Time and time again they've been utterly awful and unprofessional. I wish I could give a negative star as they don't even deserve one... read more

Make sure you check your gas gauge closely. They gave me a truck with less than half a tank and wanted to charge me 40 bucks for returning it "1/16th of a tank short". The gauge didn't move until I had put $20 into it, then it jumped from 1/2 full to 3/4 full. They are scamming by not calibrating their gauges, DO NOT RENT TRUCKS HERE! read more

When I needed to put my things in storage I went to a few places and they were either booked or were a bit more $$ monthly. I packed up my stuff here and assumed my things would be fine. After all its a storage unit- what is the worse that could happen!? I came back a few months later to check on my things and I noticed the cardboard boxes in the front of my unit had gotten wet and now were half the size. I got worried. So, I came 2 weekends later with my family and started to take things out to see if there was any damage. To my suprise it was more than just those front boxes that had gotten wet. Not only had it gotten wet, but it had been sitting there damp for months. Half of my things had mold all over them. Even picture frame mat's had mold on them. The thing I was most worried about was my "cloud" bed which I loved and spent over $800 on....of course the sponge of a bed had absorbed a ton of water and could not be saved. Overall, I threw away a ton of large pictures frames and prints, my desk, mattress and boxspring, textbooks and other misc. Everything had to be wiped down. Too make things worse, after waiting in the rain outside the office door (they have lunch from 12-1, even though they are just sitting there staring at me in the rain ) to let someone know what had happened....I find out that because I didn't get insurance for the unit nothing can be replaced. Sorry. We can move you to a different unit though (one that is inside so should not have any change for water damage). Wow- Thanks. I didn't want to give them another cent, but I had no choice- my stuff had to be stored and I didn't have the capabilities to move it anywhere else. After another 8 months of keeping my things there I am finally able to move them out. But if its after the 5th I want to move out a few days later.....you have to pay a full month's rent. It's in the contract, sorry! (Really? Your lack of maintenance on the building caused me to lose over $1500 worth of things and I still have to pay another month??). Please do not rent from them or if you do make sure to get insurance, know that you are going to move out before the 5th and have little-to-no care about your things that you are storing. I'm pissed that I ever walked into that office door. So, I'm advising you- Don't do it! read more

Had my valuables stolen from an indoor unit this summer. Owner said "sorry". No sign of forced entry or tampering with my lock and it was still locked. Looks like a lot of security cameras on site, however the owner will not offer to help find your thieves on his system. No security, no service. read more

I just returned a 10' U-Haul truck that I rented for the day to move my daughters apartment and I never thought in my life I would be giving a five star review regarding U-Haul but these folks were wonderful. I made the reservation a week in advance and had to change the time the day before I was to pickup the truck and no problem at all. When I got there the truck was waiting and it was new with less than 7,000 miles. I've rented U-Hauls over the past 30 years and the customer service was wonderful. Good job! read more

Debunking the previous reviews, the staff here is wonderful!! When filling the lease out the lady was very clear and explained all policies prior to me agreeing to the contract. Well maintained units and facility. I arrived at 1230 to get my storage but they are closed daily from 12-1. I feel good about leaving my stuff here, keep it up guys! read more

Absolutely the worst customer service and phone etiquette ever encountered in a business.

They deserve no stars. My storage unit leaked and they did not refund me anything even though it clearly stated on their website that their units are guaranteed to withstand the elements of the weather in San Luis Obispo. Some of my personal belongings got ruined and they basically said "it's not our fault deal with it through the insurance." It was your fault, your unit was not water resistant. I would not recommend going here. The owner is extremely rude and mean. read more

the couple who owns this facility is extremely rude. they both go on lunch at the same time, pick up uhaul fixings at the same time, and have very little patience. My son rents from them because it is the closest facility to his university but on multiple occasions they have treated him terribly. read more

If I could give this place ZERO stars I would. They only accept money up front so its impossible to pay if you are out of town. The lady Jill was a complete Bitch or whatever the hell her name is. I tried to call and no one would answer. When I went directly to the place no one was there. I asked to get a call back because I thought I had paid for the full 3 months I needed the storage unit. Never got a call back. Got a forwarded letter in the mail saying I had fee's added and 10 days from that date. Then on the10th day not even before it was over they added another fee. Originally went because of the price but they're system goes to shit. NEVER GO HERE! Pay the extra $5 or $10 for better service and friendlier people. read more

Nice enough units, but they wouldn't give us a refund when we accidentally auto-paid the next month and wanted to cancel ahead of time. Then they lied to us saying that we never had that conversation or requested to cancel ahead of the first.. read more

I rented a large storage unit from Stan for about five years and he was always polite and helpful. When I moved my stuff out, I rented a truck from Stan and it was a flawless experience with a one-way rental to Los Angeles. The facility seemed very safe to me and well maintained and the only problem I had in my unit was mice droppings, but it wasn't a big deal. When I checked out of the unit all went flawlessly and Stan was extradordinarily thankful to me for my five years' patronage of his place. I plan to rent from him again if I ever need to store stuff in SLO. read more

Don't go with them! Water damage. Rude people. Odd payment policy. Will not inform about extra fees. Cash or check only. I'm moving to another unit with another company even though it will cost me more each month. I actually downloaded the yelp app just to warn people. read more

I have had nothing but good experiences here. Anyone that complains about fees etc. didn't read their contract ( which was very well explained to me and gone over thoroughly). They go out of their way to be sure that you understand the contract, fees etc. keep up the good work! read more