Great salesman, Adam. The fridge we picked wouldn't fit, so we picked another one. We were able to…read morekeep the original one until the new one was delivered. Delivery guys were on time, polite and efficient. Overall great experience.

Received amazing help from Elissa to find the perfect mattress! The delivery drivers Doug and the…read moreyoung man helping him were super friendly!

Great service very helpful going back for at least two more beds possibly three Danielle was…read moreawesome delivery guys too very satisfied

Danielle was super helpful. I told her what I was looking for and she set me up with exactly what I…read morehoped to find

Sherri helped me and my boyfriend out in finding a mattress we absolutely love! Great customer…read moreservice!!

We shopped numerous stores trying to buy a split king bed frame and mattress. Mattress Warehouse in…read moreBarboursville met our needs! The salesman (David) listened to what we wanted and showed us several options. He was very knowledgeable and patient as we expressed our needs and concerns. We bought the Tempur-pedic frame and a soft mattress. We love the mattress and are still adjusting the frame to the just right "baby bear" setting, but can honestly say the night passed so quickly with such a restful sleep! We are not too fond of the mattress pad you have to buy; would prefer one with some padding. Would recommend frame and mattress to anyone! The delivery/set-up team were awesome also!

Outstanding customer service. We bought an adjustable bed frame almost 5 years ago. We lost the…read moreremote and had to get another one. The new remote wouldn't pair up as it should so the guys at the store sent a tech out at no charge and got it working. That is great service. We will continue to buy there!

Great experience! Josh was very informative in helping us make a decision in which mattress to buy…read more Also great about keeping us informed on when it would come in and be delivered. Delivery persons very friendly and professional as well. We were impressed how much we seemed to matter as a customer. They exceeded our expectations on all levels! We will return for other purchases and will highly recommend this business to our friends. Josh brings the meaning of good customer service to a whole new level!!! Thank you!

They sell quality furniture and offer great service…read more Deliver is a great option and the warranty covers all the work if need to be

We have purchased furniture from Vail furniture for years . We have found their Furniture to be…read morehigh quality but more importantly their staff to be excellent . You definitely receive small town service and kindness from this store !

Was lied to by the worker who said we could return a box spring if it was too big, called to say we…read morewere bringing it back and they said that they do not take returns, and that we "signed" a disclosure saying that we knew that. The worker slid over the receipt to sign as he was saying we could return it. Never once brought up that by signed it was us agreeing to no returns. Was then told the district manager would call. Never received one.

We needed a new mattress for one of our guest rooms. We were greeted promptly by David. He was…read morevery knowledgeable and able to answer all of our questions. He was also extremely patient while we laid on nearly every bed. We ended up with a Tempur-Pedic which luckily we could have delivered in 2 days! Overall we had a great experience shopping for our new mattress. Highly recommend this store and David!

Tony and I finally made it to American Freight and we bought our new Much Needed livingroom suite…read more After about an hour of walking around and trying every livingroom suite out, I found one I fell in Love with. Tony and I was wanting a sectional but we fell in love with this one. Normally, we like Browns or Tans, and this time we went with Grey. Justin helped us and we were able to get it the very next day. I am in love with it. The place was large and very clean and the staff very friendly and helpful. Would definitely recommend and go back for any furniture needs.

If I could give zero stars I would! we have had the unpleasant experience of dealing with this…read morecompany regarding a leather sectional sofa by Parker House - a California-based company. Problems began in the first month! We got only excuses. Largely that Covid-19 was causing delays an parts, etc. So, we purchased it in May or June of 2021 and to this day Pugh Furniture has done NOTHING! They took our money and sent out a tech a couple of times but that's it! I remember when this company was noted for excellent products and services. No more! If you are looking for furniture give this one a pass. Go to Big Sandy!

Could not have possibly been more helpful! We've bought multiple mattresses from this location and…read moreare more than satisfied every time. Great people that care about their customers and the customer's experience!

Awesome Customer service...make a huge difference i. The way I sleep now..love my new bed!!!read more