We purchased a new tempurpedic mattress and it came in quick and was scheduled for delivery quickly…read moretoo. The delivery guys did a great job. The only hitch was the AI tracker didnt work. Not being overly critical, just accurate. Deducted one star for the tracker ai.

Terrible experience. Their warranties are extremely dishonest. I spent $4000 on an adjustable bed…read moreit stopped working and they would not fix it. Said the motor was not covered. If the motor doesn't work it's just a $1000 bed. I just bought a chair the only opens with a motor. I thought it was warntied for 10 years but found out the chair is warntied for 10 years but the motor only 5. If the recliner breaks while the recliner is partially opening after 5 years they will not fix it. It then becomes a permanent broken chair. They also say the company doesn't care or produce fixable parts 5 or so years after you buy the item. Ridiculous. How is that our problem. Sell something be honest. Ridiculous. Now the chair is going to be returned as after 5 years my 10 year warntiy is useless as it was for my bed I got to help keeping me from dying of esophageal cancer the whole point of getting the bed to elevate when I sleep. Ridiculous.

I had to exchange a chair that was slightly damaged. Their customer service was top notch and the…read moredelivers guys were so kind!

Can I go less than 1 star?…read more Do not trust Big Sandy to do the right thing! They sold us a defective "multi-media" couch and charged nearly $400 to "return" it to the store. They have a 3 day return policy, even if you had an open work order on the 2nd day. We went to the store nearly every other day, for 2 weeks, asking "for help" but, to get support to come fix the problem you must pay up $137. With this level of customer service and support, I am not sure how they stay in business. No not buy anything from them if you expect customer service after the sale.

My W/D was supposed to be delivered at 5:30, but the guys got to my house around 4:00. I thought…read morethat was great. They were quick and efficient. Eric was one of the guys, the other guy (tall with a beard) was very nice. Well, Eric was too, but the 3rd guy I found to be arrogant acting and not friendly at all!! He knocked a box of brand new drinking glasses onto the floor...Didn't say sorry, bother to pick the box up, NOTHING!!!!!! I did not care for his attitude at all!!! They made sure they were operating as they should be before they left. I appreciated that. Great overall experience, except for Shorty!!!!

Over all good experience but do not go through acima to purchase your items…read more We love our combination laundry machine and everyone from the salesman to the delivery men were wonderful in helping us get exactly what we wanted. Our only issue was with our acima loan getting messed up and a lack of communication from the agents. We wound up refunding our loan and going through affirm instead and we are much happier for it!

Sherri helped me and my boyfriend out in finding a mattress we absolutely love! Great customer…read moreservice!!

We shopped numerous stores trying to buy a split king bed frame and mattress. Mattress Warehouse in…read moreBarboursville met our needs! The salesman (David) listened to what we wanted and showed us several options. He was very knowledgeable and patient as we expressed our needs and concerns. We bought the Tempur-pedic frame and a soft mattress. We love the mattress and are still adjusting the frame to the just right "baby bear" setting, but can honestly say the night passed so quickly with such a restful sleep! We are not too fond of the mattress pad you have to buy; would prefer one with some padding. Would recommend frame and mattress to anyone! The delivery/set-up team were awesome also!

My wife and I came in looking for a mattress/box spring for a new bed we were purchasing for our…read moreson (for Christmas). Greg met us and walked us through the store, educating us on what we might need. That was really important to us because we really didn't know what we needed. He made the experience really pleasant for us and we left super pleased with the service and the purchase we had made. We had a little mix up on our end and went back into the store and, once again, Greg took care of us and helped with a solution. Everything was quick, easy, honest and straight forward. Our experience was a 10 out of 10 and I will be happy to share our experience with our friends, family and neighbors. Greg knew his stuff! Pleasant experience! Jerry and Traci Bishop/Pikeville, KY

From the owner: Sleep Outfitters is dedicated to helping people sleep better by understanding individual needs and…read moreguiding each guest to the right sleep solution. Our Outfitters focus on comfort, value, and expertise to ensure every customer rests confidently and comfortably.

Tony and I finally made it to American Freight and we bought our new Much Needed livingroom suite…read more After about an hour of walking around and trying every livingroom suite out, I found one I fell in Love with. Tony and I was wanting a sectional but we fell in love with this one. Normally, we like Browns or Tans, and this time we went with Grey. Justin helped us and we were able to get it the very next day. I am in love with it. The place was large and very clean and the staff very friendly and helpful. Would definitely recommend and go back for any furniture needs.

If I could give zero stars I would! we have had the unpleasant experience of dealing with this…read morecompany regarding a leather sectional sofa by Parker House - a California-based company. Problems began in the first month! We got only excuses. Largely that Covid-19 was causing delays an parts, etc. So, we purchased it in May or June of 2021 and to this day Pugh Furniture has done NOTHING! They took our money and sent out a tech a couple of times but that's it! I remember when this company was noted for excellent products and services. No more! If you are looking for furniture give this one a pass. Go to Big Sandy!

If you are looking for low to mid quality furniture at super-reasonable prices, check out this…read moreplace. They carry new furniture in addition to lightly damaged furniture. Other high notes include their in town delivery deal and the super helpful and accommodating staff!

Highly recommend this small business. Unbeatable prices, friendly service and great quality to…read moresatisfy every budget! A new mattress can change your life Shop local, shop small! Also great to replace those camper mattresses while your traveling!

This is a great local place to get a mattress. Prices are great and the service is fantastic. The…read moreowner is really knowledgeable and will make sure you get what you need. Can't go wrong here.

I called three different places in Parkersburg, WV to ask them about mattresses…read more The first two places were both extremely rude (one place I called close to their opening)! The last place I called was Ashley Home Store, right at closing time. Kayla answered ALL my questions in a very friendly, yet, professional manner. Not a hint of the fact that she probably wanted to leave since the business was closing for the night! Very much appreciated! Thank you, Kayla!

Scott and Bridget helped us with the purchase of a sectional couch - coffee table and end tables…read more They both were very helpful and easy to work with. The furniture was delivered quickly and at our convenience...on a Saturday. The delivery guys were also very friendly and did a great job. So our first visit to Ashley Homestore was a great experience. Thank you! L Gibson - Vienna