While cleaning out my home office files, I came across a receipt for a King mattress and 2…read moreboxspring we bought from Gardner Mattress 24 years ago! We've been sleeping on this awesome bed every night since it was delivered and we love it so much we often say "Thank you Mr. Gardner!" Truly the most comfortable bed we've ever slept in. From what I remember, the gentleman who shared his bedding knowledge showed us how and why the mattresses are hand tied. I wouldn't buy a mattress anywhere else and to do so locally is just the best ever. Keep doing what you do-offering top quality with excellent service!! Thank you!

After surviving the pandemic, buying local and "Made In America" was my motto when I needed things…read more Well, I needed a new mattress, and Gardner Mattress fit the criteria! They are made in the building behind the showroom! The salesperson who assisted me was Zach and not only was he a perfect gentleman but he knew every little detail about each mattress they offer and helped in narrowing down the "perfect" mattress for me! Thank you, Zach! You made shopping for a mattress easy & stress-free. :)

Highly recommend! Was visiting from out of town caring for a sick parent. Needed a quick, honest…read moresale and delivery of mattress set for my mother. Ike at this location took care of me. He didn't try to sell me something else , quickly helped me purchase and arranged delivery. We had a small hic-cup with the delivery order but he efficiently solved the problem with reassurance. This is the kind of customer service that MattressFirm should be proud of. Give Ike a raise! My mom is very happy with the purchase and you have maintained her loyalty to your store. Thank you Ike!!!

Amazing customer service both gentlemrn working took time to help me and i was not the customer…read moretoday. I will be buying my next matress hete. Great prices as well. Great ability to read the people coming in. Jeoffrey was amazing with my friend who bought her matress today.

Highly satisfied, my husband and I purchased a bedroom set. I couldn't be any more joyful.read more

2nd time going there for gifts! Owner actually remembered me and got my order in before Christmas!…read moreHe'll always give you deals and tons of stuff! Took him 3 days to get my item in!

Very nice Macy's location at the Northshore Mall. I was…read morethere shopping the cosmetic and fragrances department looking to replenish some products that I was running low on. All of the counters for all of the various beauty brands were attractively set up and well organized. On this particular visit to the store I was looking to replenish some Lancome skincare items and the saleslady was able to quickly find the items that I was asking for. I also saw an eyeshadow that looked good so I decided to buy that along with the couple of skincare items that I was purchasing. The beauty department was running a sale for 15% off their beauty products so I got a pretty decent deal on my items. The saleslady who waited on me was efficient and was a pleasure to deal with. I am happy with my products and I would definitely consider shopping at this location again.

Found what was needed easily, nice clothes. Slightly overpriced. Customer service was awful, the…read morewomen there kept pushing my father to sign up for rewards, asked four times and when my father proceeded to say no she said "just put your phone number in" multiple times. My dad said no she said "put your wife's phone number" my dad doesn't have a wife. She said no? Ohh you don't shop at all. Very forceful and frustrating

The quality of the two items I ordered is excellent. Delivery was very quick, and the men were…read moreprofessional and polite.

I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard

I see lots of one stars but my experience was a good. Found the set we liked asked about how quick…read morethey could deliver so bought it Friday afternoon deliver Saturday morning. Raynham MA store.

The first sectional we ordered was a special order. The sales person ordered the pieces backwards…read moreand the quality was lacking. After a few phone calls they said they would give us a credit, we could order a new sectional and they would pick the other one up when it was delivered. We went to go look in store and the credit wasnt on our account. I had to call again on Monday and straighten it out. We went back to the store the following weekend, spent and extra $1000 on a sectional plus $350 on a warranty. The sectional was delivered but the console didnt line up and the cover was falling off. We waited a month for them to deliver a new console and that console had a broken piece of wood in the back. The 3rd console was supposed to be inspected at the warehouse before delivery. It had a decent size run in the fabric right on the console arm. Not wanting to take another morning off work for another delivery they offered me 2 options. 10% back or 20% back and the warranty we purchased would be canceled. Absolutely ridiculous. The quality is absolutely junk! Do yourself a favor and shop elsewhere!!!

I guess that we made a mistake trying to support small businesses. I thought small businesses were…read moresupposed to be kinder to their customers. Long story short...ordered a bedroom set was here in 2 weeks (Great!). Except one of the dressers was damaged when we picked it up. After a rude encounter with the furniture loaders, we were unsure of it was reordered. So we called after a few weeks and were told it would be here in 2 weeks (rudely). After 2 weeks we called again and were told another 2 weeks, so 3 weeks later we call again only to get a very mean man (the owner I believe) who then told me that I was rude after calling him out for being rude. never In my life have I been rude to any retail employee and never have I ever left a bad review, but this was enough. good luck shopping there.

The owner of this store should learn how to do business in the first place. I called the store 5…read moremin ago to ask about a price for a bunk bed as I'm looking to furnish 3 rooms for students and the guy who answered the phone didn't know the pricing so he asks the owner next to him. I guess he forgets to put it on mute as I could hear everything they are talking, so he starts bashing me in front of his employee because.. ''I'm calling from a craigslist ad and I'm not looking to buy anything anyway''. He tells him to not even mention a price or a brand to me cause I'm not worth it anyway, since I'm just shopping around. I guess your customer service needs some improvement then, and I'm sorry I was just looking to get 3 rooms worth of furniture.

I have been working with the store manager Ronnie Smith. He helped me cancel an online order that…read moregot mixed up and we placed a new order at his store. Ronnie's customer service skills are off the chart good. Never have I worked with anyone more helpful, patient and courteous. Working with Ronnie has been an absolute pleasure!!!

I ordered a queen sized mattress at this store on a Monday and it was available for delivery on…read moreWednesday. I opted for Friday, however. The salesperson Bryan Perry was knowledgeable, polite, and thorough. I was able to track the delivery truck on the day of delivery and watch the progress of the truck's crew. They called fifteen minutes before arrival, arriving within the time frame mentioned. The two men delivering were clean, fast, and polite. My bed is very comfortable. I am very pleased with my purchase.

What a rip off. Purchased and adjustable bed and a mattress . The mattress had a 10 year warranty…read morewhich was absolutely useless the bed had a 3 inch hole in it and it was in perfect shape other than the hole which I kept having to climb out of. They give you a runaround for a warranty so I had somebody come to the house $75 and they denied it they said the bed had a stain on it which it did not there is nobody to talk to you have to do it all A portal on the Internet I got sick of arguing with them and just bought a new bed from Gardner which I am extremely happy with it is so much more comfortable. I would not recommend buying anything from that store I had a $250 warranty which was a waste of money the whole thing was a waste of money the bed only lasted the mattress part For less than three years a piece of garbage.

We knew exactly what we wanted prior to going into the store. So this review is more for the…read morequickness of getting our mattress delivered, and then switched out quickly because of an issue. We purchased a twin tempur-pedic for our son. I had researched, verified, and we knew which one we wanted prior to walking in. They were able to have it to us within 2 days of purchase. The downside was that despite it being the same mattress as our king is, it was too hard - much harder than either of us remembered our king being. So I again turned to their website, searched some more, and found another model, same manufacture, and we went in to have it exchanged. Again, it was maybe 2 to 3 days after that before we received the mattress. The delivery guys were very professional, quick, and even set up the mattress both times.