I actually came here because the store is closing and it's the only location closing. I thought I…read morecould get a head start on Christmas shopping but the best stuff has been scavenged... Not BB&Bs fault but the 40-60 percent deals are attractive. Anyhoo it's a very casual store, plenty to shop around for and definitely needed to update my house with the best decor and other items I never knew I needed.

I really like the selection of merchandise here. Wide…read morevariety of kitchen, bedroom, bath and house hold items and furnishings. Most items are priced well. I enjoy shopping here

My Guest Experience Specialist was wonderful. Her name was Erin, if I was rating this based on my…read moreexperience with her I would give 5 stars. Thank you, Erin for being the ONLY good thing about Bob's furniture. I was really hoping Bob's furniture would be better than Ashley's but it looks like they all are going to fall short. If Bob's does anything right, it would be giving the ONE good thing they have a raise and allowing her to replace her managers. Erin assisted me with picking a bed and bedroom furniture set. Due to technical issues with the order site, she sought support from her store manager. Nice Guy, but he didn't listen to what I wanted and ordered the wrong items. This was after I spent 2 hours with Erin filling her in on my issues with Ashley Furniture and my desperate need for furniture ASAP. My items arrived (most of them) on time. I had my new bed which is great, but with the box spring the store manager ordered caused the bed sit so high that my 5'8" tall body had to jump up to get into the bed. I wanted the low profile box spring so that it was lower to the ground like a bed should be. What if this bed was for a kid or an elderly individual? You would need a chair lift to get into that bed. Next, my 5 piece bedroom set was delivered as a 4 piece. Little did I know, Mr. Store Manager ordered the wrong one. So, now my husband has no dresser for the foreseeable future. Because of course, now the piece is out of stock and on back order unlike last weekend when I worked with Erin, because she confirmed all of the items I wanted were in stock due to my need. I called Erin to get the issue resolved and she graciously reached out twice letting me know her manager on duty Jessica would be calling. She even called to tell me she was going to call in 5 minutes. Guess what?! I never received the call from Jessica. Thanks for the help, Jessica. Appreciate your attention to detail - it must be a manager thing in that store. So, I had to spend my day todaytalking to a text chat bots Wildeline and Mildred and a customer care agent Adyen for 2 hours to get the issue resolved. I am now getting the box spring I wanted and when the chest dresser becomes available (hopefully before 2027), my husband will finally have his dresser. They waived the delivery fee (as they should) and gave me a $100 off. So shout out to Adyen for spending over an hour on the phone and putting me on hold 5 times to get permission to do the right thing. Oh, I forgot to mention, that all this happened after I had already ordered a sectional couch and ottoman from them for $2000 and the ottoman broke after 2 days for NO REASON. So, call me a "Karen" if you want but if my attention to detail and listening skills were as piss poor as the management in the Joliet store or as dependable as the chatbots Wildeline and Mildred at resolving ANY TYPE OF ISSUE, I wouldn't have been able to pay over $6000 on furniture in 4 different deliveries due to 3 different mishaps caused by Bob's furniture for furniture that probably has the durability of what is left of my patience. The only reason I am giving this store 3 stars is because Erin my Guest Experience Specialist was amazing, empathetic, and supportive. Jumping off my soap box now. Happy Shopping.

Unfortunately my experience was not good. Sales person was friendly and said she would get back to…read moreo me. Unfortunately I never heard from her and when I called, I was told she was with another customer. Every time I've been in the store it's pretty much empty. Surprise that the two times I called she was busy. Still haven't heard from her. This was the Joliet store. It's too bad I like to give the business to a local site.

i've been coming to the for years. They have tons of unique items. I've never seen anywhere else…read more Their staff is amazing! They have the best prices in town and stand behind everything they sell, it's always my first stop if I'm looking for unique gifts, a new glass piece or other accessories. Thank you!

First time coming here. This place reminds me so much of an Earthbound store I used to visit at a…read moremall I used to go too. They got a 21+ section. Great prices on incense sticks as well and features do many great home decor choices. You can spend forever in this store but I will say the drawback of this store besides the parking is that you're constantly being watched like a hawk by the people that work here as in a pretty condescending way which I wasn't too keen on. Plenty of great little gifts for family and friends. I wouldn't come here if it's busy just because it's a bit of a tight squeeze navigating the store but it's definitely a store I wouldn't mind coming back too.

The employees are much more pleasant and actually speak and say hi unlike other big name store down…read morethe street

So I go to return something I bought and go up to the counter and 2 employees leave while there's a…read morelong line of people AND DURING CHRISTMAS! Unbelievable

Newest store that opened up in Joliet in the heart of the city. The owner of the store was really…read morefriendly. Great business that the store is getting too! It's got a little bit of everything from vintage items to great clothing and even hard to find vintage paintings. Overall, solid new store worth checking out!

Briefly visited his Hobby Lobby store and it was kind of exciting because I haven't been in one of…read morethese stores in years. The store feature tons of art and crafts! I was looking to hand make gifts for a birthday idea with my wife and this place had a great deal of most stuff some of the items like hats and caps are cheaply made so be careful washing it. Tons of great ideas if you're into putting pictures throughout your entire house and there is an endless amount of decor no matter what time of the season because it could be Halloween and Christmas inside at all times. Staff here was pretty friendly, the store is located in a busy strip mall with many things going on so be wary of traffic. Overall the store was pretty modern and has a lot of eye-catching things. Overall I thought was a decent story to check out and visit.

It was my first Time in Illinois an I came to hobby lobby to pick a few things an this worker her…read morename is Pearl she helped me out with some things while I was there amazing customer service she deserves a pay raise

Store was clean , went on a Tuesday afternoon not busy at all and had some good buys on clothes and…read morestuff but done that was kinda pricey but overall good

A Hispanic woman cut the line pretending she didn't speak ENGLISH. But later discovered that she…read moredid... The manager did nothing about the line jumping. Need to put more people on the register. Also, when I'm standing to return something dont mysteriously take 8 people in the purchase line AFTER I was standing in the return line, FIRST. Fix this and I'll resume shopping in your store.