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    Sleep Number

    3.0 (4 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    3 years ago

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    6 years ago

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    Mattress Firm Willow Lawn

    Mattress Firm Willow Lawn

    4.8(48 reviews)
    8.5 mi
    $$

    Had a great experience at this location! First time mattress shopping and our salesman Duncan was…read moresuper duper helpful and awesome to work with. He was kind, professional, knowledgeable, funny, helpful, easy to converse with, and incredibly patient as I stayed there for more than an hour being indecisive and trying out different beds. He made the whole process, from walking in to checking out, easy and enjoyable. The other salespeople there were very friendly and helpful as well. Just good vibes all around. So happy with my new mattress, sheets, and pillow and the fast free delivery!! I am not the most wealthy person and I definitely broke my expected budget when I came here, so be prepared to spend in the $1-2k range. If you're determined on buying a quality mattress though, I highly recommend this location. Talk to my man Duncan, he will set you up good!

    Mitchell was so kind & knowledgeable. Mattress buying has had it out for my boyfriend & I! We…read morerecently bought a Tempurpedic in firm, it didn't work out for us. We switched to a Beautyrest in firm and are exceedingly happy about our decision! I can confidently say Mitchell made the entire mattress-buying swap experience Mattress Firm offers their customers more pleasant than we could have imagined. We arrived 45 minutes to close & he was as charged up to help us as if we had come in during the middle of the day. His knowledge of different mattress types, materials, and support levels was impressive, and he answered the overload of questions we had without ever making me feel rushed or pressured despite the time inching to closing as we made our final decision. - Truly an above & beyond employee!

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    Mattress Firm Willow Lawn
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    Mattress Warehouse

    Mattress Warehouse

    3.8(16 reviews)
    3.9 mi
    $$

    I have been looking to buy a new mattress for a while. its tough w/ all the brands & the wildly…read morevarying prices. My last stop was Mattress Warehouse on W. Broad. My sales rep Aaron was incredibly knowledgeable, very nice & patient showing me all the mattresses that fit MY personal needs. Tracy walked me through the buying process. He was also extremely knowledgeable & so sweet! I couldn't be happier w/ my purchases & my experience! Their customer service was extraordinary!! so much so that I went back the next day to buy an adjustable base for my new Tempurpedic. I had yet another incredible experience with William! 3 diff people, all excellent! If you're in the market for a new mattress, dont shop anywhere else! They match/beat comp pricing & their service is 2nd to none! AAA++++

    The sales team worked hard to make the sale. They gave a canned presentation that is a little stale…read morebut I left satisfied that I had made a good purchase. What wasn't explained were the delivery details.... I received a text at 7:10pm the night before with a delivery window of 7:30am to 10:30am. There is no alternative window offered and you cannot change it. Of course I read the text at 6:50am the next morning. My kids are still sleeping in the old beds. You guessed it, an out-of-breath delivery service team shows up at the door at 7:30 with mattress and box springs in hand asking me to please sign acknowledging that I don't don't want it set up. These fellows are hustling because they needed to get to the next delivery. They then call customer service on speaker phone so you can also verbally acknowledge declining setup that I asked for during purchase. So now I had two choices. Roust the kid out of bed and tear down a bed. (They won't wait for that.) or decline setup and write a Yelp review. This link, sent the night before explains their process. https://sleephappens.com/pages/what-to-expect-with-your-white-glove-delivery

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    Mattress Warehouse
    Mattress Warehouse
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    Mattress Warehouse - Downtown Short Pump

    Mattress Warehouse - Downtown Short Pump

    3.0(2 reviews)
    0.5 mi
    $$$

    I am deeply disappointed and angry about the terrible customer service at your store located at…read more11620 W Broad St, Richmond, VA 23233. On June 7, 2025, we visited the store intending to purchase a mattress. From the very beginning, the salesperson who was working between 1:30 PM and 2:15 PM treated us in a rude and condescending manner, even going so far as to question whether we were actually interested in buying -- a complete lack of respect. Despite this, we proceeded with the purchase because we liked a specific model: the Sealy Posturepedic® Elite Brenham II Medium. The salesperson told us the mattress came with a 30-day return guarantee, but only if we bought a mattress protector. We initially didn't want it, as we already have protectors at home, but we agreed to purchase the BEDGEAR Stretchwick® Cooling Mattress Protector. The total purchase amounted to $1,981.13, with delivery scheduled for June 10. The mattress was delivered, but the protector was not included. The delivery team told us we would have to pick it up at the store, which already seemed suspicious. On June 18 around 6:00 PM, we went back to the store, where a female employee informed us that the protector was out of stock but promised to send it by mail. That never happened. On June 28, we returned to the store again and encountered the same salesperson. His attitude was just as unpleasant as the first time. He told us they wouldn't receive the protector until July 7 or later -- by which time the 30-day return period would have expired -- and that it could not be mailed, which made no sense. He offered to refund the cost of the protector, but warned that doing so would void our right to return the mattress. We accepted the refund only because we have no desire to set foot in that store again or deal with such an unpleasant person. We believe this is a deliberate tactic to prevent customers from returning mattresses: if the protector never arrives, the return period expires and the customer loses their right. We have sent several complaint emails, and have never received a response. Frankly, if you need to rely on strategies like this, it's because you don't believe in the quality of your own products. I sincerely hope that one day you are held accountable for such unethical practices.

    My husband loves very soft mattresses, and I prefer firm. Thanks to the bed finder technology they…read moreuse here, and incredibly helpful sales folks, we found a bed perfect for us both! No high pressure salesmanship, just friendly and knowledgeable employees, and great prices!

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    Mattress Warehouse - Downtown Short Pump
    Mattress Warehouse - Downtown Short Pump

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    Sleep Number - mattresses - Updated May 2026

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