I am a disabled Vet and need an adjustable bed to sleep. We were treated horribly by customer service, they showed absolutely no empathy for a two week delay in delivery. My wife and I are moving into a new home and now have no bed to sleep on. We canceled our order with Sleep Number and would highly recommend that you consider another bed company. Any company that would put a disabled vet in that position does not deserve anyone's business. Sleep Number is the most expensive bed on the market, one would expect superior customer service, but one would be wrong. read more

The bed was fine for 5 years until one of the air chambers went flat. It took 8 days until a technician could come out. They brought NOTHING to affect repairs. They gave us a phone number to call. We were on hold for 2 hours. They told us they could send us the parts in about 3 days for $590 dollars. SO MUCH FOR A WORTHLESS 15-Year warranty!!!! Save yourself some grief and a lot of money. DO NOT BUY A BED FROM SLEEP NUMBER. read more

The base of my Sleep Number just stopped working (it won't adjust). The Sleep Number app instructed me to reset, which didn't work so it then instructed me to contact customer support... the process ended up being a 3-hour ordeal that was a total waste of time because it went nowhere. I called Sleep Number support first and they ran remote diagnostics on the base. They said, "I'm getting an error message on the actuator on the right side of the bed." They said I needed to be transferred to their "adjustable base team" which turned out to be just a separate manufacturer. They said they'd pass on the info need by the base team and they'd take care of the issue from there. When I was connected with the manufacturer of the adjustable base, no info was passed nor was I informed of what I needed to tell them for my case; there are two actuators on the side of the bed having issues. This was not disclosed to me, so I had to start the process over of contacting Sleep Number support. After another attempt filled with really long hold times on the phone, I finally got the info I needed and connecting again to the manufacturer of the base. As they were processing my bed issue, I was appalled to find out that I'd have to pay $90 for the replacement actuator, order a remote control for the bed (because a reset could only be done with the remote, which would be needed to complete the actuator replacement), and do the install myself. When we purchased this bed for over $7k from Sleep Number in October. 2021, I was assured that this significant investment was backed by a 15-year warranty in case we ever had any problems. Considering the high cost, this was very important in our buying decision. The base is what really drove up the cost of this purchase and never imagined I'd have to shell out $100 to fix it after just two years of ownership. I was so frustrated when I was told by the Sleep Number team that they only paid a pro-rated portion for the replacement part which decreased to 65% of the cost after the first year! And then 5% every year thereafter.These terms were NEVER mentioned when we purchased. Sleep Number customer support recommended that I speak with a Customer Support supervisor so they connected me. Waited on hold for 20 minutes and the call dropped. Called back again to get connected, which again was another long hold time. When I spoke to the customer service supervisor, it was the worst part of this lengthy process. I went through the process again of explaining the issues I experiencing; he sounded like he couldn't care less and was totally disconnected. So in the end, I'm stuck with a broken bed unless I just bit the bullet and pay for the replacement part. For something we invested over $7k into, I can't believe how bad this experience has been. This is my most regrettable purchase ever. Tip for people shopping for an adjustable bed: DON'T buy a Sleep Number! This is the WORST customer service experience I've ever had. Considering the price Sleep Number beds and all the other alternatives available, I recommend going with another brand. A bed is supposed to last for years! Quality and customer service, especially for such high-cost product, are so critical! The bed was great when it worked, but considering the experience I've just had, this has turned out to be one of my most regrettable purchases. read more

3 Things To Know About Sleep Number And This Location Before You Buy My wife and I purchased a Sleep Number 360 Mattress in August 2021 and have come to regret the decision. Here's why... ONE. The Staff At Your Local Sleep Number Cannot Help You Post- Purchase. After trailing several beds, we ended up with a P5 bed. We had a couple issues with it shortly after delivery and called the Encinitas store. We were immediately told that we must call the toll free customer service line. The extent of the help given? "Here's the 800 number" Guess what? Every single call was answered at the customer service by the dreaded message: "we're sorry, we are experiencing an unusually high number of calls...." On average it took 45 min -1 hour to get through to a representative. Later when we had an issue regarding returning our bed (more on that in a moment), the Encinitas store employees we talked to said simply, "we can't help you and my manager can't help you." If you care about personalized service with empowered sales representatives that can actually help you solve any issues you have with your bed, think twice before buying anything from Encinitas Sleep Number. I imagine it's the same at other branches. TWO. The Misleading 100 Day Trial. If you're like us and visit the store you will be sold with the promise of the 100 day trial. It goes something like this, "try the bed out for 100 days, if you don't like it you can exchange it or return it, simple." What they don't tell you is that Sleep Number reserves the right to refuse any return, that they charge a significant return and restock fee (up to 25%) and that if you exchange one mattress and still don't like it, you can't return the second one. Honest sales people would highlight these policies clearly and carefully when customers buy to set expectations appropriately. That didn't happen in our case. In my opinion he folks we worked both in Encinitas and Customer Service are trained to sell, sell, sell. In our case we tried a P5 bed, but it was too soft for me. We went to Encinitas and asked to exchange the bed, but they told us to call customer service. I did and asked if the new bed (a C2) was still covered on the 100 day trial and was told "yes it is." So after another month of back pain on the new bed, I wanted to return it and Sleep Number service said "no, you only get one exchange or return." I challenged them on that, but they continued to insist. Had they been honest and transparent with me about this potential outocome I would have simply returned the first bed for a refund (less restock fee) and then buy another one to trial. THREE: As to the product itself, the quality is decent. However, we found that we had to inflate the mattress at least 1 time per week. It would lose air pretty much every night. Customer service told us that it was normal. We also had to deflate it once to get a new bed frame and it took almost an hour to inflate. Beyond that, keep in mind that you are sleeping with a wifi receiver from the "smart" bed right by your head and that you will need a remote or smart phone to operate your bed. I personally never slept worse than with these Sleep Number beds. (By the way, we ended up getting a natural latex mattress from a competitor right down the road that is much better for us). In conclusion, I would share this: The business model this company has puts profits over people. It's an old and tired way of doing business that is going to fall away. People appreciate and want to be treated like people by people not like a "number" by a near robot reading a corporate script. I recommend thinking long and hard before purchasing anything from Sleep Number and especially the Encinitas store. read more

Came at 6:45pm to buy various items and nobody is here. Place said it's open til 7pm. No signs left on the door.

Very disappointed. Bed and base tilt towards the corner after two weeks of use. Called to have it returned and now refusing to honor the customer satisfaction gaurantee within the 100 days and accepting the mattress only. Better off looking elsewhere. read more

We have had our sleep number mattress for some time and have been very pleased. Definite back improvement! We stopped in today to buy some new sheets (super great deal), and we were so incredibly impressed with the staff and their service. Helpful, knowledgeable and kind. Thank you Liz & Cory! read more

I came to simply use a store credit to buy a pillow. I've been waiting for 20 min while another customer that came in after me was helped. The salesman told me, "it's going to be really hard to get a pillow today". Oh well. read more

Great atmosphere with knowledgeable and friendly sales staff. I love my new sleep number bed and the beautiful sheets my wife chose out. I love the comfortable pillows we chose and I especially love the duel temp layer as I am always hot when I sleep. I highly recommend that if you are in the market for a new bed that you visit the Sleep Number in Encinitas. Thank you for a wonderful experience! read more