I generally avoid speaking negatively about small businesses. But in this instance, it is…read morewarranted. Recently, my teenage daughter mentioned that she could no longer view the Instagram page of a local boutique she had shopped with in the past. It struck me as odd, so I sent a message to inquire about it. The owner responded and informed me that my daughter had been blocked because she believed my daughter and her friend had supposedly damaged a dress while shopping in the store last month. According to the owner, the girls were laughing in the dressing room, and she concluded that they had damaged a black dress and found it amusing. She further explained that she placed the dress on the checkout counter when they made their purchase to give them "an opportunity to admit responsibility." The problem with that logic is that neither girl damaged the dress, neither was aware of any issue with it, and neither even noticed it sitting on the counter. If the owner genuinely believed they had damaged merchandise, why not address it directly at the time? Instead, she accepted payment for the two tops my daughter tried on and purchased, said nothing, and later blocked both girls from the store's social media page. As a mom, I take accusations about my daughter's integrity seriously. She is genuinely the best person I know. The suggestion that she would intentionally damage merchandise and then laugh about it is so far removed from who she is that it is difficult for me to put into words how offensive I find that accusation. Yesterday, I visited the store for two reasons, to defend my daughter's character and to offer payment for a dress I know she did not damage (my daughter tried on 2 tops and purchased both for $72.) I wanted to close the matter while also making it clear that it would be the last dollar my family spent there. The owner declined payment and apologized. However, as our conversation continued, she repeatedly maintained her belief that although she didn't think the girls intentionally damaged the dress, they had "accidentally damaged it and thought it was funny and laughed about it." I found her assumption about what they were laughing at presumptuous, defamatory, and infuriating. Had she not repeated this false assumption, I would have let it go and would not be posting about this. She also stated that she "was not the only one to witness it." What she "witnessed" was 2 teenage girls laughing at themselves while shopping- which is a normal activity. A customer spends money at a business, leaves without a single concern being raised, and is later judged, blocked, and labeled based on a false assumption. The photographs shown to me depicted a dress with a significant tear in the fabric, not a loose seam or minor defect. When I showed the pictures to my daughter, her response was sincere confusion, "How would she (the friend) have even done that by trying it on? That would take force." I was also surprised to learn that the owner used information from my daughter's purchase history to locate and block her on social media. As a parent, that is unsettling. Customer information should be used to conduct business, not to track down and block a minor online based on an unproven assumption. So many other possibilities exist here- the most likely being that the dress was already damaged, and it was overlooked by employees before it was tried on. I know the girls were in the dressing room laughing about clothes that didn't fit and looked awkward- not laughing as they ripped up a dress. That is completely absurd to assume! As parents, we teach our children that integrity matters. We also teach them that when someone falsely questions their character, they deserve to be defended. Britique Boutique, SHAME on you- you will not receive another dollar from this family.

The customer service wasn't what I expected. They don't treat you like they care for your business…read more Definitely on the snobbier side. The clothing selection was alright, but it starts with customer service for me.

Back in August of 2023 we purchased a two piece sofa set. We were told 4 to 6 weeks for delivery…read more We were only told it was available in brown only. Well as you can see from photo and beautiful dark blue is also available. You will notice there are no tags to identify the products source so that you can search on line for the best deal or quality of the product before purchase. If we had shopped on line we would have save $600 on each piece and had product in 2 to 4 weeks. Follow up calls resulted in "We will call you when its ready" Not until we pushed did we get a call saying it was being built the next day and would ship to us in a week. Customer service extremely lacking and the Guardsman Protection plan is a waste of money. over 600 complaints with the Grand Rapids location in 3 years. All rating where a one because they couldn't give them a "0". Save you money and shop else where.

From the moment we walked in the door, everyone was very helpful without having that salesman…read morepushiness attached to them. They checked on us to make sure we didn't have any questions and explained their sales very well. We even had an exceptional experience with the delivery guys. They were on time, courteous and even put my mattress I didn't purchase from them on the bed frame. I would recommend their prices and quality of their furniture over anyone. We shopped 5 different stores before finally deciding on Home Furniture.

CUSTOMERS BEWARE!! THIS PLACE IS A SCAM!!! I received a mailing saying I could win a free car or a…read morefree vacation/jewelry as a consolation prize. I was looking to buy a car at the time and decided to try my luck. Their mailing did not mention anything about what they did or the sales pitch that I'll get when I go there. I thought I would go there, try my key to see if I won, and be out of there in a few minutes. I was totally wrong!! I arrived a few minutes before my appointment and was told to wait in their waiting room until my appointment time. I thought OK, I guess I'll do that. While I was waiting, there was a brochure laying on the table and I starting reading it. That's when I found out what they did. I immediately wanted to get up and walk out, but I really needed a car so I decided to tough it out. The salesman came in and started to give his sales pitch. I noticed his face was stone cold and emotionless. He was cold, manipulative, and he was out to get my money. In order to be a member, they required that you give them over $2000 up front. That was a lot of money, so I asked if I could think about it for a few days before deciding. He rudely said NO. Sooo, he wanted me to give over $2000 to a company that I knew nothing about.....right that instant?!? Bulls***!! After hearing that, I knew I wasn't going to be a member. I probably should've walked out, but I decided to play around with him a little bit. While he was giving the tour, I would ask all kinds of dumb and insinuating questions about the products they had and about their scamming company. One of the questions I asked was whether there was anything wrong with the products that he said were high quality and brand new. He didn't like that too much and didn't answer it. A family was with me during the tour and I wanted to make sure they didn't get scammed. The tour took almost 2 hours and I was led into a "holding" room. The salesman walked in and he went off on me. He was a lot older than me, so he was talking down to me thinking he was superior. Great way to treat your potential customer! The whole time I smiled and quietly let him vent. After he was done, I went off on him saying this company was a joke and a scam and he was no different than a greedy used car salesman. I told him to f*** off and I walked out and drove away. I didn't even try to win the car or get the consolation prizes. DON'T FALL FOR THEIR MARKETING TRICKS!! If you receive a mailing from them, throw it away. Google "uniway rip off" and you'll find tons of complaints from people who have been scammed and ripped off. Their website even looks fishy and made up. If you have been ripped off, complain as much as possible. Hopefully it would shut them down and stop them from scamming other people. UNIWAY.... GO F*** YOURSELF!!!!!

I have been a member since the 90s and have shopped for jewelry, appliances and furniture. I have…read moresaved a ton on jewelry for me and my girls when they were growing up. Got a great deal on a stove and a TV. My greatest savings was this .... I found a bedroom suit for 12k and looked for months on the internet comparing prices. Fell in love and had to have it. I wanted something of good quality, timeless and would last a life time. The least expensive I found was 9k for JUST the bed, one nightstand and the dresser. I went to Uniway and was assisted with finding the right catalog and found what i had been looking for. The same maker .. the same pieces... I bought the Bed, 2 nightstands, dresser, chest of drawers and the mirror for 4300$. I was and still am .. one Happy camper! It is something that will be there when my grandkids kids are knocking around. Great quality. If i could mention the manufacturer I would. I will just add .... I have NO regrets

I have been buying from Phillips Furniture Store since they have been in business. They are the…read moreBEST place to outfit your whole house or one room. The crew is awesome and always have the customer best interest at hand. BUY, BUY, BUY. Penny Ray.

We just moved to town from out of state and were shopping for a couple new mattresses. Our…read moresalesperson, Edna, was absolutely wonderful to work with! She was so friendly and knowledgeable and helped us pick the most amazing mattresses! My husband and I picked a queen (which was in stock!) and our son got a full, which needed to be ordered and was due to come in the following week..well they gave us a very nice mattress to use until his came in! Shout out to Linda (running a tight ship!) she is so sweet and so so helpful and accommodating! The delivery went so smoothly, the two young men that delivered were absolutely wonderful and very professional! I cannot say enough positive things to say about this store and the staff. It was the warmest welcome I've ever had moving to a new city and will definitely go back anytime I need anything for my home! Thanks so much guys!!

Salesman Chris, GREAT!! Got a Foster and Stern mattress on sale, Great!! Had to change delivery at…read morelast minute. Staff worked with me on changes. Went to work late the next day because bed was so comfy cozy. Didn't give them five stars because we all got room for improvement.

Best place to buy a mattress in town!!! Chris, the sales associate who helped me was just…read moreunbelievably kind and helpful! They even delivered by mattress the same day!!! If I ever need any other bed or mattress, I will definitely shop at Robins Bed & Mattress!!! The price was right too!!! Such a great place!!!

They stopped carrying maternity clothes :(…read more I was pregnant when I wrote my last review. Since then, I have gone several times to shop for infant/toddler things (she's almost two) and honestly, I'm not impressed with the clothing selection. They do - sometimes - have some nice toys and gear, but so do other places. For clothing, I do much better at semiannual consignment sales.

Girl had an horrible attitude, I went in trying to get a store credit bought in all over 200 items…read moreof clothing and some items she turned up her nose at like my items weren't good enough. I will never go here again.