Love the store. Selections are fantastic. The mattresses came today. Salesperson was fantastic…read moreknowledgeable. The only problem is the delivery process. I needed a specific time frame and that was because I was working. I received an estimate of 12:30 to 2:30 p.m. which was perfect because I could get home from work. I requested the last delivery. I started getting phone calls at work at 11:15ish asked again to be put on the last spot for delivery. I got a lot of negative responses from the delivery team. My salesperson followed up and called me around 2:00 p.m. and said that the delivery would take place at 2:15 p.m. which was perfect. When I arrived home they were putting my mattresses on the front door area. It's a good thing I showed up at 2:15 or I would have had to bring the mattress in by myself I think I'm the customer and I paid for this mattressand I had a specific time frame because of my work schedule. I think next time I will go to a store that can give me the delivery when I am able to be home. There was no flexibility.

So I knew coming back to a small town that I'd be VERY limited on choices for a whole host of…read moreservices/options to purchase home goods. But what really disappoints me is the price inflation/gouging these stores inflict on their customers or in my case non-customers. $530 "reduced" price for a fabric covered ottoman is insulting. We need an American Furniture Warehouse (or similar size) to help cost-conscious buyers have a choice/variety of quality items. I saw the same type/quality here for literally 3X the purchase price in AZ at the AFW stores. To be fair, Badcock isn't much better. I will say that the place is spotless and well managed - I wasn't hounded at Turners which is KEY for keeping me in your store. Thank you for that.

This mattress firm store is overworked and understaffed. I went into buy a bed and had the…read moreattention of the representative of the sales person for a short time until someone else walked into the store so there I am sitting, waiting to complete my order, being that I have done customer service all my life. I expect that one on one attention, and I was highly disappointed in how that was handled.. When the order was complete, I requested a delivery and when my delivery arrived, it was incomplete. I called the store to let them know what had happened and they did not want to take any blame for the order or for the mishap so therefore I had to drive back one hour to the store to pick up the additional mattress that I did not receive on the delivery. This could've all been avoided if I had a one on one with the sales rep at the time of purchase.

I have never seen such terrible service, Ken is the most foul sales person I have ever seen! My…read morewife and I were on vacation in Warner Robins to visit some buddies in the Airforce, we absolutely love how quiet it is there and may be planning to move there for our retirement. We wandered into this Mattress Firm to be greeted by this horrible person! He seemed nice at first but when we wanted to know about the Nectar mattresses everyone online seems to love and those Purple mattresses that they show frequently on tv. Well this was apparently a heinous thing to ask based on the barrage of f-bombs that chased us away! Never going back to another Mattress Firm, seriously guys, figure out your training!

Back in August of 2023 we purchased a two piece sofa set. We were told 4 to 6 weeks for delivery…read more We were only told it was available in brown only. Well as you can see from photo and beautiful dark blue is also available. You will notice there are no tags to identify the products source so that you can search on line for the best deal or quality of the product before purchase. If we had shopped on line we would have save $600 on each piece and had product in 2 to 4 weeks. Follow up calls resulted in "We will call you when its ready" Not until we pushed did we get a call saying it was being built the next day and would ship to us in a week. Customer service extremely lacking and the Guardsman Protection plan is a waste of money. over 600 complaints with the Grand Rapids location in 3 years. All rating where a one because they couldn't give them a "0". Save you money and shop else where.

From the moment we walked in the door, everyone was very helpful without having that salesman…read morepushiness attached to them. They checked on us to make sure we didn't have any questions and explained their sales very well. We even had an exceptional experience with the delivery guys. They were on time, courteous and even put my mattress I didn't purchase from them on the bed frame. I would recommend their prices and quality of their furniture over anyone. We shopped 5 different stores before finally deciding on Home Furniture.

Worst furniture place ever. Cheap furniture. Very overpriced and tears up quickly. Save your time…read moreand mone.

I have been buying from Phillips Furniture Store since they have been in business. They are the…read moreBEST place to outfit your whole house or one room. The crew is awesome and always have the customer best interest at hand. BUY, BUY, BUY. Penny Ray.

We just moved to town from out of state and were shopping for a couple new mattresses. Our…read moresalesperson, Edna, was absolutely wonderful to work with! She was so friendly and knowledgeable and helped us pick the most amazing mattresses! My husband and I picked a queen (which was in stock!) and our son got a full, which needed to be ordered and was due to come in the following week..well they gave us a very nice mattress to use until his came in! Shout out to Linda (running a tight ship!) she is so sweet and so so helpful and accommodating! The delivery went so smoothly, the two young men that delivered were absolutely wonderful and very professional! I cannot say enough positive things to say about this store and the staff. It was the warmest welcome I've ever had moving to a new city and will definitely go back anytime I need anything for my home! Thanks so much guys!!

I love my new couch and recommend buying here rather than a big store! Personal service. In fact,…read moreI'm going to go order another couch today

My situation moving to the area was very different and stressful. The staff selling me a couch…read morewent really well and the delivery guys were amazing but the communication in between purchase and delivery was non-existent. The price of the couch was great and I love it on my house but not answering the phone and not getting back to voicemails left me no choice but to go there in person. I will not support poor customer services with no communication after a sale.

I will never buy from Mobley's Furniture again. We purchased two chairs on Nov. 30, 2024 and were…read moretold they were in stock in there warehouse and would be delivered on Jan. 3, 2025. As of today, Jan. 24, we still haven't received the chairs. They have given us 5 different delivery dates and are now telling us they don't know when the chairs will be delivered. We have been lied to so many times: "The chairs have to be made", "The chairs are on the truck and on their way", "Christmas slowed down the delivery". Mobley's Furniture was quick to accept our money then could care less about delivery. Very poor business.

They were amazing! We drove two hours to pick up a bench from there. The furniture is solid wood…read moreand just beautiful!!! Just love them!!!

The worst customer service ever after the sale!! I made a purchase, which was pleasant. However,…read morewhen there was a discrepancy with my credit card because of a pending charge on their end, it was a complete disaster. The representative was beyond rude, incapable of listening, and an embarrassment to herself as she did not even look deeper into the matter as she never asked my name. Sure, they are pleasant during the sale, but it is a different story after the sale.