Return policy for sofa. Let the buyer beware, read their…read morefine print before buying. Ask questions on definitions and costs to return in their 15 day window. Ask is this a stock item. Our attempt to return was quickly denied. Manager said no, then said exchange for other merchandise. But restocking fee is 20%. High delivery fees high disposal fee for old sofa. Reason for return attempt: Too soft and stitching on front edge of cushions cut off circulation. Firm on day one and really soft after a few days. Was most expensive sofa in store.

Love the store. Selections are fantastic. The mattresses came today. Salesperson was fantastic…read moreknowledgeable. The only problem is the delivery process. I needed a specific time frame and that was because I was working. I received an estimate of 12:30 to 2:30 p.m. which was perfect because I could get home from work. I requested the last delivery. I started getting phone calls at work at 11:15ish asked again to be put on the last spot for delivery. I got a lot of negative responses from the delivery team. My salesperson followed up and called me around 2:00 p.m. and said that the delivery would take place at 2:15 p.m. which was perfect. When I arrived home they were putting my mattresses on the front door area. It's a good thing I showed up at 2:15 or I would have had to bring the mattress in by myself I think I'm the customer and I paid for this mattressand I had a specific time frame because of my work schedule. I think next time I will go to a store that can give me the delivery when I am able to be home. There was no flexibility.

Back in August of 2023 we purchased a two piece sofa set. We were told 4 to 6 weeks for delivery…read more We were only told it was available in brown only. Well as you can see from photo and beautiful dark blue is also available. You will notice there are no tags to identify the products source so that you can search on line for the best deal or quality of the product before purchase. If we had shopped on line we would have save $600 on each piece and had product in 2 to 4 weeks. Follow up calls resulted in "We will call you when its ready" Not until we pushed did we get a call saying it was being built the next day and would ship to us in a week. Customer service extremely lacking and the Guardsman Protection plan is a waste of money. over 600 complaints with the Grand Rapids location in 3 years. All rating where a one because they couldn't give them a "0". Save you money and shop else where.

From the moment we walked in the door, everyone was very helpful without having that salesman…read morepushiness attached to them. They checked on us to make sure we didn't have any questions and explained their sales very well. We even had an exceptional experience with the delivery guys. They were on time, courteous and even put my mattress I didn't purchase from them on the bed frame. I would recommend their prices and quality of their furniture over anyone. We shopped 5 different stores before finally deciding on Home Furniture.

My family has shopped at Mobley (and only Mobley) for several years and have always had an…read moreexcellent experience! It's so convenient to have the three different stores to shop depending on what we need. PLUS, the sales discounts are ACTUALLY sales discounts, not just bait and switch discounts from the highest retail price. For those reasons and so many more, I only shop at Mobley!

Ordered a hooker furniture console in august 2024. Delivered in September 2024 damaged. Mobley said…read morewould reorder and that we could keep one damaged until ne wone came in. Told new one would be in around December. Received call that unit still on backorder and would be in around February. It is now February 15th, 2025 and no word on replacement . I called today to check on status and encountered a view rude associate when I ask about the status. She replied to me that she was sure that it was ordered and someone would call when it came in. At that point, I politely ask her could she check to see if it was truly reordered and she very rudely said that is waht we are in the business of by placing orders. At this point, I replied I understand but could it have gotten not reordered. I told her from her tone to me that she did not have to cop an attitude. At this point, she said I will have the manager call you and she hung up. What horrible person to employ that treats customers like that. However, Mr. Evans Ben immediately called me back and was very courteous and said it had just come in last week and said it had not been unboxed. He said delivery would be made next week. I advised him of my conversation and he said he would take care of that situation. I have done business here for years, no more.

Love this store. Always stocked and clean. I can find what I want quickly, pay and get out! Great…read morestore and HUGE. I love the variety of art available as well as rugs. You need a rug? This is the place!!

This store has everything! It's huge! Tons of wall hangings and carpets. Prices seemed to be pretty…read moregood. If you're looking for decor, check it out!

Great variety and some of the booths have great prices. It's a fun place to seek out great deals…read moreand bargains. Very unique items can be found here!

Store open good hours with plenty of parking. Has great Facebook page with constantly updated…read morephotos. Staff is friendly! Great assortment of items and furniture.