GREAT EXPERIENCE ! Mac is the Best sales person very knowledgeable in the field. I probably drow Him crazy I went twice with my questions and all very specific what I was looking for. What impressed me the most was his honest answer : I asked him about the return policy, and HE SAID WE DON'T TAKE RETURNS BECAUSE THAT GUARANTEES OUR CLIENTS THAT THE BED IS PERSONAL..... and that is what convinced me .. I asked the same question in other places and They werere...Oh yes, no problem. We can get the mattress back, etc.... I got my mattress delivered in 2 days, and I was EXACTLY the right time with 2 awesome delivery guys. They were very professional. I was very impressed. They wore gloves to handle my mattress, and they covered their shoes so they didn't scratch my floor. read more

What a fantastic experience with Sleep Haven Bedding today. I needed a king sized bed frame today, and I needed delivery ASAP. When Ali answered the phone, I could tell he was the person I wanted to buy from: He focused on exactly what I needed, was interested in my problem, asked great questions. I zipped to the store to confirm what I needed and cannot say enough how excellent the customer service was. Ali's partner, Mac, immediately offered to deliver the frame himself. 15 minutes later, at our home, Mac not only set up the new bed frame but also drilled holes in our headboard and affixed it to the new frame! Then he helped us assemble the bed. Aside from the outstanding service, I really liked both Ali and Mac. They own and operate the business and run it with that family-owned earnestness. Sleep Haven Bedding earned a new loyal customer today. read more

Great customer service? Quality products? Fair price? Where can you find this trifecta anymore? Well, Mac at the Redwood City store has all the qualities of someone you'd want to do lasting business with. I'm not going to lie, I'm a tough customer. I called him in a "bedding emergency" with a bed frame I ordered on Wayfair that was waaaay too high for our 16" mattress. I need something that provided support while also being low profile. Over SEVEN phone calls in 24 hours (me calling him) he walked me through the pros and cons of each choice and truly wanted to make sure I made the right purchase. He waited for me when I was indecisive after watching too many YouTube videos on mattress foundation options and was so courteous with my unrelenting questions. Then, when I finally decided, he delivered the box spring to our house the same day. Stop researching online and just give Mac a call. Take if from a anxiety-ridden, overwhelmed, but ultimately satisfied consumer. read more

Sleep Haven Bedding - Mattresses Near Me - San Mateo, California

Store is fantastic and customer service excellent. Walked in and was not followed or bothered on any level. I just wanted to look around. I had a question and "Ali" was very helpful in describing the different kinds of beds I was considering. Ultimately, I bought a mattress on the spot and it was an easy transaction. Later, when the mattress arrived, it was faulty which was shipped directly from the manufacturer and when I alerted them to the problem, they quickly measured the mattress confirming a bump in the middle of the bed and replaced it without too much hassle. It was taken care of swiftly and professionally. I will be back to buy another bed for a family member. read more

The service and products at this store are outstanding. Ali and Mac go above and beyond to make their customers happy and to make sure that everything is done properly. I highly recommend doing business with this company. They are committed to keep their customers satisfied and sleeping comfortably. A+ to Sleep Haven! read more

I recently purchased a queen size mattress and base from this store. After visiting four different mattress stores I chose this one and the mattress as the price was right, the mattress was and is great, the delivery and set up sounded great and was. And most of all Ari, the manager, was a pleasure to work with. He was friendly, knowledgeable, has a great sense of humor, And most of all he was not pushy. I would highly recommend the store if you're in the market for a mattress. read more

Great service - we purchased a twin bed, then came back for a replacement for a queen bed set. Great service in the store, great service in delivery. Thank you! A++ read more

Last year I bought a terrible mattress at another place because the sales person pressured us into buying by offering even more of a discount, but only if we bought right then. Sure, we saved money, but my back hurt for the next two months. Went to return it and the sales person still tried to talk me into keeping it even after I told her I literally couldn't fall asleep on it and it was causing me pain. Then I came into Sleep Haven. The staff was much more helpful and knowledgeable without being so pushy. I literally went around trying each mattress multiple times during several trips to be sure and they left me alone so that I could take my time (and helped me when I asked of course). We ended up with a great mattress and I was so happy to be able to sleep again without back pain. Fast forward a few months and we needed a new box spring for our guest bed (the one we had was old and squeaky). I immediately thought of Sleep Haven. We had guests staying with us and I wanted to get it as soon as possible. The guy said they could deliver the next day, but also said they might be able to deliver that same day after hearing about how the squeak was keeping our guests awake. Not only did it get delivered that night, but after we had ordered the wrong size height (our fault, not theirs), he offered to take it back and bring the right size right away! Talk about great service! read more

Best customer service in helping me choose a new mattress. Prompt and fast same day delivery. Couldn't recommend them enough!

worst experience ever......the saleman was so rude.. tied a pillow, forced me to give him an expected price, and kicked me out when I said I had no idea and wanted to try others, 'God bless you', Mr saleman. read more

I had a really creepy experience here today. I stopped in on a whim while running some errands because I've just started thinking about looking for a new mattress and the owner showed me their natural bamboo mattresses and encouraged me to lie down on one. The store was quiet and empty and I tried it out. He wanted to show me that I wouldn't feel much movement when my boyfriend tosses and turns, but instead of using his hands to lean or make movement on the other side of the mattress, HE GOT ONTO THE BED WITH ME. He stayed there for a few moments, chatting away, lying on the bed with me, while I was just kind of in shock. Then he got up, walked around, and said, "This is great to support this area" and touched my hips and ribcage." Totally not OK!!!! He could have SAID by back, my core, anything really. I got up right away and started walking toward the front and after a few moments left. Clearly I won't be back. Geez, he's old enough to be my father. At least. Next time I'm taking my mother with me so she can hit salesmen with her purse. Or I'll go to any of the other three stores within a block of here that sell mattresses that probably have female salespeople. read more

I've been dealing with Sleep Haven regularly over the past 6-9 months. The guy who typically works there is generally pretty fine, but he does try to sell you on mattress stuff. He throws out random facts about all the coils, etc. etc. and most of that doesn't really mean anything. So, I originally chose a mattress, paid for it, had it delivered the next week and at first it was fine. A month or so into use, it was already starting to lose its support/shape (keep in mind, I got a firm mattress) so, we returned to Sleep Haven to say that it was uncomfortable and we wanted something different. Keep in mind that, unlike many other mattress stores, Sleep Haven doesn't have a 30 or 90-day trial period. They told me that I could return my mattress because I'm not happy with its "comfort," which is apparently a legitimate return to them...once. The guy who works there also claimed to me that they had NEVER BEFORE IN THE HISTORY OF THE STORE had a comfort return. So, if he tries to pull this same line on you, refer him here to this review. My mattress was uncomfortable and I returned it. So, with their policy, I was able to return the first mattress and use the cost of that mattress towards purchasing a different, second mattress. Fair enough. Except this time, this was it. No more comfort complaints would be allowed. The second mattress quickly began to suffer the same fate as the original. Neither were terrible, but I feel that within the first month or so of having a mattress, with standard weight people sleeping on it, a mattress should be good as new. Except that wasn't the case with either of these mattresses. Which is especially strange because one was a Simmons BeautyRest and the second was a Sealy Posturepedic. Both are high quality brands. I'd even had a Sealy before, and it lasted many years with no wear. I'm not sure if Sleep Haven gets discounted, poorly made mattresses to begin with or if those brands have gone down hill since I last purchased. All I know is that I'm not okay anymore purchasing a mattress that doesn't have at least a 30-day return policy. Picking mattresses in the store is so overwhelming...they all feel the same! too many choices! And for someone with back problems like myself, I need to find a supportive mattress, which is not something you can suss out in store. Trial period is a must! All I know is that we've moved the second, also deteriorating mattress into a spare bedroom and have now purchased an excellent, new mattress from the organic mattress store in downtown Palo Alto. Would not choose to come to Sleep Haven ever again. read more

This review is strictly based on their customer service, I didn't get far enough to actual get the bed delivered. I finally found the bed I wanted after getting mixed information from both owners. Was told that the price was set by Serta so I wouldn't find a better deal elsewhere. I financed it & started waiting for my 2 week special delivery. In the meantime I saw a no tax sale & got that plus an even better deal at another store & my bed was in stock. When I called to cancel my order at Sleep Haven they were furious. They proceeded to slam the other store & tell me why I was making a bad decision going with them. They also told me that the only reason I was approved to buy that bed was b/c they had 2 approval machines on site & I'd never get the same at the other store. I had to go back in to get my cards refunded & they were very rude to me. I had forgotten my free mattress topper so they charged me full price for it before refunding me for the bed & told me I just had to make another trip back to return it & get my money back. When I went back to return the topper they said sorry it's too late you have to keep it! (Btw I ordered a queen & the topper they gave me was a cal king). I finally broke down crying b/c my experience had been so horrible & they refunded me. But not after telling me that I lied about my great deal b/c they saw how much I charged for the other bed. 1) I got the deal I said, the extra $ on the card was from they're stupid topper. & 2) HOW COULD THEY LOOK AT WHAT I'M CHARGING?! After everything was over my bed arrived and I realized I had picked it with the aid of the sleep haven owners...that was stupid. They had explained how it'd be best for my back & it'd get softer with time. I waited almost my entire 90 day trial & unfortunately had to call my other store & exchange the mattress. They were great about it & it was easy. Thank goodness! read more

Fabulous service, great selection, whole range of prices available. And we got our mattress delivered the same day we bought it!(not always the case, because the deliver a couple times a week, but still fantastic) read more

I really enjoyed this shopping experience. The salesman was knowledgeable, but not pushy. He gave us space to try mattresses and answered our questions when we had them. Felt comfortable the entire time. He even had us try cheaper models based on our preferences. Definitely recommend. read more

They were wearing masks, had hand sanitizer available, put (new) fresh towel sheets down, as well as a separate sheet for pillows. They (Mac) did not pressure us at all, provided and answered all questions. It took us several visits to decide which mattress we really like, and again never pressured us at all. I do not have any complaints about the service provided. They were very professional and helpful throughout the process. Ken and Michele read more

If you need a mattress, this is the place to go. Ali is amazing and has more patience then a saint. We are so happy with our purchase. New mattress and adjustable base. read more

Great store and nice manager if you don't have a warranty issue with your mattress. Otherwise you will be stuck with a new delivery charge and replacing the damaged bedding on your own dime. read more

Avoid this place do not make same mistake I did . Sweet talker sales person Mac will try to sell you used (floor) mattress first and almost get pissed off when you say you don't want used mattress .He is spiting on every other mattress sale place but this is the worst ever. I bought mattress , they delivered fast and on time, who knows maybe even used one because after 3 weeks mattress shows impression already approx 1/2" . I called asking what to do but of course no refund no exchange no cancellation so he referred me to warranty company. Of course at time of sale he didn't provide all warranty details. With warranty co you don't want to deal at all. They responded week after me calling 3 times. They will replace mattress if impression is 1 1/2 " and you have to pay for delivery. Invoice says 30/15 warranty if impression 1 1/2 " , but I was expecting possible impression after a few years not after 3 weeks . Mattress I bought wasn't the cheapest, so this place selling bad quality mattresses .DO NOT BUY HERE. This area has many better place to buy good quality mattress for even cheaper . read more

This was my first and last stop mattress shopping for me and my fiance. Kenny who helped us was not only friendly and knowledgeable but took the time to try and help use find exactly what we wanted based on what we described we like and our price range. The selection was fantastic and he knew everything you need to know about every mattress in the store. Their was no pressure to purchase something more high end and Kenny made our overall experience enjoyable and even fun. I would hands down recommend this location to anybody looking to get a great mattress at a good price. read more

The good thing about Sleep Haven is that it's not a large chain; It's individually owned and operated. The bad thing was that the mattress selection didn't match well with other stores I had already visited, making it difficult to do a price comparison. The Simmons mattress I had decided on (after way too much research) was simply not available here, even on special order. High pressure sales tactics were moderate, with the owner attempting to trade me up to similar, yet more expensive models from other manufacturers that I had not researched. In the end I found a similar mattress from Simmons that I liked, but it was 100's of dollars more than I had seen at other stores; This was AFTER the owner deducted his sudden, special, un-posted discount of $200. The owner then tried to convince me this particular mattress had a nicer level of fabric than the model I had seen at Sleep Train, but I wasn't buying it (literally). I decided to stick to my plan but left on friendly terms. Rating this place is tough. The owner wasn't as much of a shark as the Sleep Train people I had dealt with previously, and he was easy to talk to. But he still wasn't fully honest with me, so 3 stars doesn't seem quite right. (http://www.youtube.com/watch?v=-62tv_C9ee8) read more

hello, My husband and I have been on the hunt to buy a new mattress and we really wanted to buy a tempurpedic but we weren't able to test all the versions of the mattress until we walked into Sleep Haven. We were surprised and delighted to see how big the showroom was and the owner, who helped us was fantastic. He was knowledgeable but not pushy in any way. We tried all the versions and when we finally decided we found the one, we ended up buying there. The fact that they had every tempurpedic to test and such a great sales staff we were sold. We bought that mornng and had our mattress delivered and set up by the afternoon. We love our mattress and think Sleep Haven is great! read more

Good experience. Plenty of inventory, VERY knowledgeable staff. I particularly liked the no-pressure atmosphere. No bargaining, but good fixed discounts in our case. Prices competitive. However, we did get an additional discount upon buying two mattresses. When delivered (not next day, but soon), one mattress had a minor flaw, so they replaced it very quickly and with no fuss. They did remove the old mattresses. Will definitely shop there in the future. read more

Ultra friendly staff, great products, small family owned warm environment. Never thought I would or could be that comfortable at a mattress store and I didn't even sit on a mattress. read more

I don't do reviews or any kind of social media stuff(kind of waste of time I think). But I have to say that this guys go the extra mile to help in any way possible from choosing, financing looking into options delivering and follow ups with your purchase. I bought a mattress almost two years and have missed place a bar that belongs to my mattress When into the store to see my options and they just gimme a new one no questions asked. Now I have purchased few mattresses from this guys as well as few of my friends; and we all agreed on the fact that guys are top notch for customer service and good business read more

Bought a new mattress/box spring at Sleep Haven and had a very nice experience. The two men working, Ali and Ray, were super helpful and put no pressure on me to buy. At first I decided on a very expensive mattress and then changed my mind and went to a less expensive model. There was no pressure or push back from them to stick with the more expensive model. When I had questions about a mattress pad (the bed is for my young son), they said they'd call the bed manufacturer on Monday to see what my best option would be. During the time we were in the store, they brought my sons and I water, and Ali walked us to the car when we left. A very nice gesture. Assuming the mattress arrives aok, my rating will remain a 5 star. read more

Amazing service and selection!! We settled on a queen bed that was priced great! Will be purchasing a new king from them very soon!

If I can give this place a 100 score I would talk about great service me and my friend went here because she wanted to purchase a mattress and we brought our kids along two 7 year olds and a 3 year old so you can imagine the craziness LOL we arrived 30 minuets before closing times and the two guys the owners were just AWESOME AMAZING shopping was a little hard with the kids but the guys were just wonderful they looked after the kids put on something entering and even played ball with them buying a mattress is not a easy decision as there are so many choices but they made sure we took our time and were very patient with my friend laying in almost every mattress at no moment did we feel pressured and we were there past closing all I have to say is we really recommend this place great great customer service talk about going above and beyond!!!! read more

store is good- has all tempurpedic options--owners are not pushy.overall buying experience was great. problem came in post purchase...after about a month, new tempurpedic classic king broke my husbands back to the point he could not move/walk to the bathroom (with several does of ibuprofen and muscle relaxers in him). Tempurpedic turned out to be Temper-Hell for my husband and my family. Ofcourse our king mattress was considered "special order" so no options for returns/exchanges. Perhaps better to order from Temperpedic online that allows 90 day returns and could save your family/marriage from unwanted aggravation! read more

BOUGHT A $3000 dollar mattress and box spring here.. AUG 2012. they delivered it set it up within two days we had bites all over us. Checked out under the mattress and found BED BUGS , the owner said too bad we signed a agreement because he talked us into the floor model. They were out of regular stock so he Gave us a small discount ! When we called to tell him he became very angry and said all he would do for us is give us a store credit for $2000. Orcan man cost $1000 to get house sprayed for BUGS , we loose $ 2000 plus we are afraid to by another bed from there with our store credit ! BUGS , BED BUGS , watch out for this place ! They seem nice but they HAVE BED BUGS and won't give your money back ! read more

We got tired of sleeping on the mountains of the moon, but the usual mattress places all felt like they were offering the same things, but with different names. We walked into Sleep Haven expecting the same thing, but found the perfect mattress with Benny's help. He really encouraged us to take our time and experiment with the mattresses, and helped point us to the onoe we eventually bought. We had a really good experience. read more

They are knowledgeable and friendly! Choosing our new bed was our easiest decision all day! Thank you Mike for helping us pick the right mattress and within our budget! read more

We stopped in to purchase a mattress for the guest bedroom. Kenny was very helpful. He knew the merchandise, and was able to recommend different options depending on the quality level we desired. Given that this was for a guest bedroom rather than my bedroom, he guided us to something that would be better for a broader range of people rather than one particular person. The prices seem fair. read more

We stopped in Sleep Haven in San Mateo location today. What a creepy experience! When we left, this guy was following us to our car, and blame on us not saying "Goodbye" to him. Creepy sales person, bad customer service. we will never come back. read more

We had been playing around with the idea of getting a king size mattress for a while - at the time, we were two fully grown adults (one of us over 6' tall) and two cats (who, due to their size, are affectionately known as our "apartment cougars") sleeping on a full sleep number bed. One morning, after a night of tossing and turning due to space issues, I woke up and decided that enough was enough: we were officially "bed hunting". We did some research online and then decided to visit some stores. We began at Sleep Haven, and from the beginning, the service was professional, polite, friendly, and not at all pressured. We told Kenny (the owner) that we were not looking to spend thousands of dollars and asked to see mattresses within a certain price range. Having dealt with really pushy sales persons in the past I almost expected him to ignore my request, but Kenny respected our budget and showed us a large variety of mattresses that were within range. We found one that we absolutely loved, but decided to continue browsing around to get a different perspective. Kenny encouraged us to do our browsing at other stores, and gave us his card and we left. And boy, did we ever get a different perspective at other places. One guy at a larger mattress chain made no real effort to stop reading his magazine when we walked in, other than to briefly point us in the right direction. He then shot me a purely uncensored look of annoyance when I said thank you, but we had not found what we were looking for, and then tried to pepper me with questions about what we were looking for exactly etc. etc. (sorry buddy, but it's a little too late to try and engage with me when I'm walking out of the store). We went right back to Sleep Haven and purchased the mattress from Kenny. It was delivered a few days later - we could have gotten it sooner, but it was our own schedule, not theirs, that limited us. Set up and removal of our old mattress was quick, efficient, and done with a smile. We received a call the day before our delivery was due to say that they were expecting to run about a hour outside of our scheduled delivery window, which wasn't a big deal for us, and they ended up getting to us within the original time slot anyway. Would definitely recommend Kenny and his team and this will be the place that we buy any mattress from in the future. read more

Best experience ever buying a mattress!!!! I stopped in after driving by several times and bought a new bed on the spot. I had gone in several times to the bigger chain stores and was thrown every type of deal imaginable, but once it was time to sit down and crunch the numbers the price always came up different than what they originally quoted. The salesmen at Sleep Haven were kind, helpful, and extremely honest. I told them exactly what I was looking for and what my budget was and within 10 minutes they helped me find the perfect bed with no hidden costs or fees. Best part was they delivered the bed the very next morning and took my old mattress at no charge. Thank you Ali and the rest of the Sleep Haven crew! I will be telling all my friends and family about this place! read more

Exceptional customer service! No high pressure sales, Kenny Olson, store manager, was able to answer all our questions and explain all the details about each of the mattresses we were interested in, educating us along the way so that we could make an informed decision. We are very happy with the Serta mattress we bought and very happy with the price. read more

Just bought a new bed at Sleep Haven and got great customer service from the salesperson/owner, Ali. I had been shopping around for mattresses for a while and found the bed I wanted here for a great price, and was able to get it delivered the next day. Everyone here is extremely professional and they do not try and force you in to buying right away. I visited the store twice before Ali helped me find the right mattress for me and I couldn't be happier. Highly recommend for anyone looking for a large selection and fantastic customer service. read more

Had a great experience today replacing our mattress. Helpful and informative. ..thanks!

Mac and Kenny were a huge help to us as we went to find a new CA King mattress. Mac was awesome showing us the various options with no pressure. When we finally decided on the one we wanted Mac was able to get us a great deal and promised to have it delivered within a week (because the mattress had to be sent from another location). We were pleasantly surprised when Mac called to say that the mattress could be delivered 2 days earlier because they rushed the shipment for us! I highly recommend this great store! They have a fantastic selection of brands of beds and good prices and excellent customer service! read more