"RANDY" Worst Salesperson ever!
The store was completely empty, when Randy came up to me. I asked him a question about the Tempurpedic mattress I had tried out the day before. I had heard that foam mattresses may have issues breaking down over time. Although I came in prepared to make a multi- Tempurpedic mattress and adjustable frame purchase, I still sought some reassurance about the sizable investment I was about to make. Another representative, Magnus, had demonstrated the mattresses to us the day before. I simply wanted to know if product technology had improved and that the investment I was about to make (3beds + 3 adjustable bases) was going to be a sound one for years to come.
Instead of answering my question, Randy told me rather rudely that if I was concerned about offgassing at all, then everything should be a concern to me. He went on to challenge me to rethink my exposure to everything: carpet, clothes, car etc. He further continued in a rude, rant to advise me that not only should I not buy a foam mattress, but should not buy anything from the store. Period.
I was shocked, and thought perhaps he was mentally unstable or was tired of working for Sleep Country - or perhaps both. For certain, he was rude, and unprofessional and completely not interested in my business. After considering his demeanor and the way I was being responded to, I told him that he was the worst salesperson I have ever encountered. I sincerely meant this.
I sent the above review to Sleep Country Canada Customer Service who said a Regional Manager would contact me personally. A week later, and no response. If Christine McGee is out there reading this....I would say your staff are not living up to expectations!
Based on my recent experience, I would recommend everyone to steer clear of Sleep Country Canada. Premium priced mattresses with incredibly rude sales people. read more