Hello,
I did…read morecurbside pick up today. I understand the current climate of the pandemic, but the employees of Linen Chest at Bayers Lake in Halifax NS can still be decent human beings. A pandemic is no excuse.
I watched an older couple walk-out with a bag of items. So I automatically assumed, as there was no signage outside, it wouldn't be a big deal for me to walk in and pick up my order.
First of all, I walked in and was NOT greeted. Instead, before I could walk pass the front mat. I heard," You gotta...."I could barely hear her, very muffled due to the mask she was wearing, hardly any eye contact, she pointed as if I had to wait in the entrance. So that's what I did. I waited for a few minutes to be asked, can I help you?, which never happened. Instead, I was ignored. I then said," Excuse me; I have an online order to pick up." Then the whole tone changed. I felt as if now, my presence was known, and I was no longer being ignored. She asked my name, and what it was I ordered, NOW I can hear her clearly because I already spent money I'm guessing.
They put my four pillows on the counters. The other representative took the pillows and started walking towards me. I ask politely, " Do I take the pillows from you? "... Her reply was "Just open your trunk, so you don't get too close to me" that's fine, I respect that. But it's all in the tone.
She put the pillows in my trunk, and walked away, before entering the store. She said," next time, just call the store."
How about there will never be a next time, especially at that location. And have a nice day too...
I've done multiple orders online to pick up in-store, from the grocery store, to home hardware, to furniture stores, and at Bed Bath And Beyond. NOTHING compares to the level of horrible service I've received today.
I wonder if the couple before me and gentleman after received the same underwhelming level of customer service. If so, that's unfortunate.
I was so distraught, I called my husband to cope with the anxiety that the whole situation created during my visit. Those two employees should be ashamed of their selves.
Alexandria White