never understood why they rank Moving so high on the stress gauges! Until these past two months. I am currently 7 months pregnant and my husband and I were forced to move from our first place together where we started our lives to the beginning of a whole new era of our life together. I never realize how important all my belongings are and the spot where I placed them! That's what makes your home, YOUR home.
When I called, a very pleasant girl Kate answered and chit chatted with me about my move while taking my info and putting me into their system. I explained I wasn't sure about closing dates, but hoping to move by Feb 1. She assured me that she understood, that it is a concern they deal with on a daily basis. Kate was very confident the way she spoke and I don't think missed a bit of information. She explained to me how they use guaranteed quotes, she wants her director of sales to come to my home do a thorough inventory, go over packing and logistics and from their as long as inventory and packing doesn't change the price he gave me in my home would be the price the day of my move! Kate gave me a price range based upon what I told her, just to make sure I was comfortable with it to set up aquote! By the end of our convo I felt totally confident that, If I do go through with a mover, I finally dialed the right number. Other places I called, I wouldn't even give them 5 min of MY time because they didn't even want to give me a minute of theirs. This phone conversation was about 20 min long, never once did I feel rushed of the phone.
The next week Ken, who is the director of sales, shows up at my door with a huge smile and a very friendly Hello! He came in and as I walked him through my home and explained to him how hard this is for me, he walked me through what he was doing, what the guys do and what I have to do, RELAX! He told me no matter my decision take the time that he is here to use him as resource and soak up as much information as I can! As we went through my home and I explained my concerns, he always had a wonderful response to put me at ease. By the time we were done I was ready! I wanted to hire them on the spot! Unfortunately I had to talk to my husband, who is a do-it-myself type of guy, I had a feeling would not go for it. I sent Ken on his way with huge thanks and I would let him know either way my decision. I told him what they were doing was great! And I was so appreciative. He told me no pressure and if I have any questions to call. Good bad or different. He left me with a copy of all the inventory and pricing told me if he didn't hear from me, he would follow up with me by the end of the week.
Long story short I convinced my husband that this was the best option being that I am pregnant and could not put in the help I normally would have. I called Ken the next day to tell him the great news! Ffor the next month I was often in contact with Slattery workinh with the move date. Dealing with a lot of stress from the residents living in our new home, each person I dealt with in the office had plenty of patients (more then I had) and they all seem to be up to speed with my situation without me having to go through it every time I spoke to someone, other than Ken! That's an amazing feeling to know I am someone important not just another paycheck!
The day before the move the operations manager, Chris, came out to do a "Pre-Move Assessment", pretty much redid the inventory to make sure we were still on track with my guaranteed quote. I will have absolutely no surprise charges on the day of my move! He was extremely friendly, just like everyone else and full of knowledge. I unfortunately was not ready with my end of the packing portion (It was a little harder for me than I anticipated.) Chris broke down the packing charges (same way Ken did) that could be added the day of my move if I choose for them to do it, so I don't feel pressure to have it done. I knew ahead of time what I would be adding to my quote if I felt it didn't want to pack anymore.
THE BIG DAY! THE DAY OF THE MOVE!!! Feb 2nd, could not have gone any smoother. Worth every penny we spent. The crew was perfect, great attitudes, friendly, caring, careful, diligent... I could go on. They wrapped and padded all the furniture they handled with care. They protected the floors and worked steady and accurately. My husband and I told them where we wanted everything and they set it all up for us! They disassembled and reassembled, wrapped and unwrapped. It was too good to be true! Except it was true! They were absolutely wonderful! I couldn't have made it through this day without them. I am truly grateful for Slattery Moving for taking such pride in what they do. From the employees in the office to the employees in my home, I felt comfortable knowing that I had chosen a very reputable company to move my personal belongings. I would recommend and use them again without question. Hats off to the Slattery Team and the owner Lawrence! read more