I've dropped off so many packages here for returns and recently got my passport photos done here…read moretoo. I don't know the name of the person who runs this place, but he's always smiling, friendly and helpful.

I've used this service twice. They are in transition to new management, which can be frustrating…read more The managers are trying very hard to provide good service, but that sometimes means they go too slowly . . . and make mistakes that they cannot seem to figure out how to correct. They need to realize that when customers are in a rush--and tell them so--they need to step on it. When they make mistakes, just move on and get the job done. With more experience, I expect this store will be reach the standards of the former owners. One annoying thing, though; they charge you by the minute for the computer plus charge you to print out materials. Seems like double billing . . .

Ilya and his team are incredible! We had two pick-up locations with not so desirable access…read more(basement, stairs, and narrow hallways) + a high-rise building as the destination, yet the team finished everything in less than 4 hours. They are impressively fast, efficient, careful, professional, and polite. They didn't even take a quick break and just kept pushing. We were honestly amazed by their performance. To top that off, their rates are budget friendly too! With the quality of their service, you're definitely getting 4x more than what you paid for. Will contact them again for future moving needs.

Had an very good experience with this moving company! Everything went super smoothly: on time, on…read morebudget, and exactly as promised. Ilya (the owner) was great to deal with, really friendly, gave helpful tips, and clearly cares about doing a good job.They were very careful with all my stuff and with the walls, which I really appreciated. They had everything needed for the move, even things I didn't think of (like a cover for the mattress to keep it clean and easy to carry). The price was fair, and overall it was just a great experience. I'd definitely recommend them to anyone and would use them again without hesitation.

I sent a parcel from the UPS store in Peninsula Village in White Rock to West Vancouver on Friday…read moreApril 28th. I accidentally put in the wrong postal code on the "Ship To" part of the form. I phoned Customer Service on April 26th and they were supposed to have corrected it and said delivery would be the next day. It contained important tax forms for my tax return. Today is May1st and the package has still not arrived at the destination. I call Customer Service every day and I am assured it will be there the following day. It never arrives. Their excuse originally was that it had an invalid code. It was then changed and the tracking showed severe weather conditions. They have now deleted this and changed it back to invalid postal code. The severe weather conditions is an outright lie as in Vancouver and it's suburbs we have had warm sunny weather for over a week. Tp say their service is disgusting is an understatment. I will never use UPS again. What a waste of $26 and hours of time on the phone.

Mediocre. Just had…read morean employee tell me my parcel "hasn't arrived yet" after conveniently getting my other two, far less expensive parcels. The missing parcel was a brand new iPad Pro. I pointed it out on the UPS app that it said "arrived at pickup location" , and after he went to check again, arrived no more than 10 seconds later with a smirk and look of embarrassment on his face. I'll just assume he genuinely missed it. Anyways, the place is usually quiet so 3 stars...

I reached out via text message at noon and Mike got back to me within minutes. By 3pm him and his…read morecolleague were done picking up my old couch, bathroom cabinet+sink and tall shelf. The process was super efficient, professional and friendly from start to finish. The payment was done via e-transfer. I would definitely use this company again. Thanks so much!

Dealing with Vancouver Rubbish Removal was a breeze! I emailed to get a quote from them with a…read moredescription of rubbish to be removed and received a response with a quote the very next morning (with a VERY reasonable price!) I had a few more questions so I sent another email and received a phone call within a few minutes and the guys decided to come and check out the situation that night, within the hour. They would have removed the junk that same night but I asked if they could come the next day, and they did. I had arranged for my flooring guy to let them into my suite while I was at work, and had set aside all the renovation debris and rubbish for them to take, which they did, but unfortunately my flooring guy had misunderstood and removed a few items from the rubbish pile so they weren't taken. I found out after the VRR guys had already left so I called them, explained the situation, and they offered to turn around and pick up the items that had been left behind! Such GREAT service, willing to go above and beyond!

Ok so the service here is kinda all over the place. Now I will say the shipping department (who…read moreyou deal with here) is solid, reliable and really fast. They don't break things, and handle things with great care. The problem is HBC being a big company has huge internal communication errors. I was suppose to get a gift card according to their customer service when I arrived at the logistics centre. When I got there, they had no idea what was going on. 30 minutes later they (the shipping staff there) have got it all sorted out for me (shout out to the lovely female manger who I only dealt with on the phone but jumped through all the hoops for me) and i've got a gift card in the mail!

We bought a mattress at the Langley store the first week on November and we were told that we would…read moreget it delivered the following week. Well, we waited for the whole week, even counting the days and delivery was "running late". We checked our invoice and for our surprise, the delivery was set for another week. So I called The Bay's 1800 number and I was on hold for almost an hour, then we decided to call the store in Langley, 45 minutes in, still on hold and nothing. We try the 1800 twice more and no live representative. So, I decided to go directly to their main warehouse in Richmond, the security guard, real customer service person, was incredible, then the warehouse Manager came and told me that he couldn't promise anything, but he would try to get me the mattress. Not even 15 minutes waiting and I was told that the mattress was ready for pick-up. Amazing service, I wish I could have gotten their names, I cannot say the same about their 1800 customer line though nor their store in Langley, those two were MIA big time. I am glad I drove to the Richmond warehouse, well worth it including travel time. Great and very helpful people working there.

- Prompt response for quote on an old rear projection TV removal…read more - Quote was accurate. - They showed up on time. - The TV they removed from my 2nd floor was over 320 pounds. They were very careful in not damaging any wall or stairs during removal. I will certainly recommend Joey's service.

Prompt, reasonable rates, good communication, exactly like recommended by others. Can't ask for…read moremore!

I would highly recomend this company for anyone looking for fast and friendly service.Great prices…read moreand we were very pleased with the efficiency of the company and their employees. Pat &Rick

Called at 12:00 noon, and Brad arrived within one hour. He quoted the price upfront, which I…read moreapproved, and he and his co-worker had my junk out of my garage in about 15 minutes. They were both courteous and pleasant, demonstrating many years in the business and a keen knowledge of how to remove the junk quickly, carefully and easily. I recommend them.

We dealt with Imraj for our transaction and was very impressed with his customer service. My…read moreboyfriend had to ship an item and I was just pleased with Imraj's overall attitude and demeanor. He explained all the shipping costs to us and what other packages would be and different express and regular delivery options were. I know it may just seem like someone doing their job however I can always appreciate easy-going service and well explained practices. I assume they do a lot of business as there are a bunch of packages waiting to be picked up. They also have lockers and printing areas.

Shipped a cord for my mom's sleep machine to Europe $160 because it was urgent due to medical…read moreconcerns. It was supposed to arrive in 2 days. Almost 2 months later it still hasn't arrived or been returned. Have had to call the UPS store many times and they don't return my call. I go in and they tell me they have to deal with head office and they will refund me. That was 3 weeks ago. Still waiting for the cord, the refund and a response. Terrible.