If I had to leave an overall rating, I would leave 2 stars as Hansen's technically got the job done, but generally failed to meet my expectations. The drivers who picked up and delivered my vehicle at either end were completely professional and courteous, but I do not believe these individuals worked for Hansen's - they would have been sub-contracted. I found that all Hansen's staff I interacted with were less than average in their job performance. The number of times I had to re-confirm basic information such as the delivery address, desired delivery time, and my own phone number was staggering. This gave the appearance that nobody within the organization communicates amongst themselves or with their sub-contractors. Therefore, the service provided by sub-contractors was good and exceeded my expectations, but Hansen's provided no discernible value to the overall vehicle shipment and delivery experience, and in fact made the process more frustrating for me. I could elaborate on my frustrations but will elect not to do so here given that my additional concerns are likely more unique to my own case and may not be helpful to other customers. If Hansen's is reading this, you should strive for greater professionalism and better information/file management among office staff. read more

Very unreliable service.They pick up our van more then a month ago from Mississauga but put it on truck today.They promised 2-3 weeks but after more then 4 weeks still in Ontario .I wouldn't use them in future. read more

My experience was with one of the drivers on the road...Absolutely rude and uncourteous. I did contact Ben and expressed my concern...if this is their attitude towards other cars sharing the road I highly doubt I would ever want my vehicle in their care. read more

This company is GARBAGE! Do not use them. They will break your car and will not pay for it. They will always say it is not their fault. I moved from Ontario to BC, my car was brand new only 6,000 km and they were able to brake ALL BEARINGS (that is something impossible to happen with a new car) due to the way they do transportation. Google about them and you will see LOTS of bad reviews with similar experiences. read more

After a week of delay, they still can't give me a clearance date for my car. they blame weather conditions and don't have any sort of schedule or timeline. I don't recommend it. read more

THE WORST COMPANY TO CHOOSE TO TRANSPORT YOUR VEHICLE. When I hired them finally on 13th August, I was told 15 days most probably by 30th July 2022. I have been tracking my vehicle through their office every 3 to 4 days and was told it will now be 3rd August 2022. I called today 2nd August and got a very rude, unsympathetic, inconsiderate man called Ben who had a dont care attitude to your inconvenience to find out if my car has arrived. He tells me it is in Kamloops, may be end of this week or next week. I lost it. How long am I suppose to live without a car ? I told him it is not acceptable as I was first informed 30th July and then 3rd August and now you are telling me end of the week or next week. I was upset and told him it is unacceptable I want my car by the 3rd as mentioned on the order. All he had to say is they don't have control on the rails. What ?????? I asked. Youll take the full money in advance and then don't bother after that ? I told him I am spending $ 100/- a day on UBER to travel anywhere. I am a retired widow and dont have money to throw. I told him you'll take the full money in advance and then this is the s..t I get from you'll ? They don't care about the delivery time and what inconvenience you are going through they just want your money in full. On top of that he says you chose the no frill order. I said so ? why wasnt i told while finalising it with youll. when they want your business they will call you and email you and once they get the payment they dont care. If anyone from Hansen is reading this, i hope you understand my frustration and deliver my car by 3rd august as per the order. Its not Vancouver is not far from Kamloops. If you need any more information from me please call me / email me you have my contact information. I AM JUST FRUSTRATED AND I PROMISE NEVER TO RECOMMEND HANSEN TO ANYONE ELSE. read more

L Hansens was contracted by the Department of National Defense to move my vehicle from Ontario to Alberta. Prior to loading one of my vehicles, the driver of the car hauler picking up my truck destroyed the park brake cable. The driver was very courteous and took notes and made sure to indicate that he was the one who damaged my vehicle. Once my vehicle arrived in Alberta, I made a claim for damages for the park brake that their driver admitted fault for. I was also required to acquire a safety for the vehicle within 30 days of loading, however I was only told this 14 days prior to the pick up of my vehicles. I provided the claims department with my documentation, all of my required quotes, pictures and a copy of the safety dated 9 days prior to the loading of my vehicle. They deemed that since the part that broke had surface rust, their policy is not to cover rusted parts. The claims department has also failed to respond to any emails I have sent in regards to clarification of their policy, to argue my point of the vehicle being recently through a safety and the driver admitting that he applied the park brake too hard and did damage the vehicle. Do not ship your vehicle with this company. The people responding to your calls and emails know nothing about loading and unloading vehicles and the people in the claims department will ignore any correspondence you send them. read more

I moved from Ottawa, Canada to Menlo Park, California and shipped my car via Hansen's. The staff at pickup and drop off were very nice and courteous, however somewhere in between my car wasn't treated properly. I have a factory-height 2013 Hyundai Genesis Coupe (so it's not that low), yet the underside of my front fender have 2 massive scrapes. Furthermore, all touchpoints inside my car were covered in a layer of grime; the steering wheel, shifter, door latch, and door handle. Finally, they disregarded my specific request and stickie note to use the handbrake at all times when parked. Lastly, the car was held up at the Vancouver land border because someone at Hansen didn't forward some documentation to the local Vancouver office. My employer covered the fee as part of the relocation assistance, however the treatment of my car, permanent damage, and week-long delay is unacceptable. Would not recommend. read more

I have done multiple auto transportation before, but my experience was Hansen's is not acceptable. (1) the car pick up was delayed for 6 days due to the communication failure of the staff; (2) the staff gave me a wrong instruction file, so documents were not ready when the car was at US/Canada border. This created 2-3 days delay; (3) the staff didn't inform me about the customer clearance procedure, creating extra trips; (4) the staff didn't inform me about the vehicle storage fee at the pick-up location. read more

I shipped my car from Calgary to Toronto and everything was alright except the fact that the car was full of rust and dirt when it got to Toronto. Time-wise they were just perfect, it only took two weeks or less. I would highly recommend that you cover your car with something when you give the car to them and wash it carefully before, so that you can claim the chips. There was no major damage at all, and I couldn't say if the chips were on the body before, but still, if your car is relatively new you don't want to see your car at such condition. However, my car was the only one that was delivered at such condition, rest of the cars there were clean. read more

Car arrived from one side of country to the other to the original dealership. Rear was smashed with thousands of dollars damage. Driver signed document stating it arrived with "multiple occurrences" of damage in transport. Called for 2 weeks and left messages - no answer, no call backs. Finally got through by calling a different number and was transferred over. Sent invoice with drivers signature of damage and estimate from the car dealership. Company rep REFUSED to recognize claim after she even said on the phone "oh you're calling about the rear damage?" Many emails later, response was "we will now close the file and will wait for your Lawyer to contact us." BEWARE. read more

I would not recommend. I shipped my BMW with them years ago, and had pictures of it right before it was picked up. The car arrived with 2 giant cheese grater scrapes on the lower front bumper, which looks like they chewed it up loading/unloading it from the ramps on the truck as the scrapes were perfectly in line with where loading ramps would have been and the center of the bumper was still mint. Doesn't take a rocket scientist to realize what caused them anyway. I lodged a claim with them for damaging my vehicle and their response was it was like that/they didn't cause it, regardless of me having pictures of the bumper before and after, and they'd be doing nothing for me; claim closed. That was the last time I used this company, and have used Livingstone searail since with no issues to date. read more

I've been recommended to use L Hansens forwarding by a friend and I have been SO pleased with them! I wish i would have known about them before hiring another company called Auto Rail Forwarders' (owner, Gerry Giovannetti) from NS. DO NOT hire this company! Use this company: L Hansens forwarding. They are professional, reliable, reasonable on time and they go out of their way to provide the best service ever! Ask Dana or Sheryl...they are very helpful, patient and on top of things! Thank you ladies for bringing my jeep safely from NB to BC.... read more

I moved a small car from Collingwood to Vancouver and am very pleased overall with the experience. The people who did the booking were very helpful and courteous and the car was delivered quicker than what was promised. There was some minor damage to the vehicle and it was handled courteousl, efficiently and with integrity. I would use Hansen's again. read more

We had are car shipped from Quebec City to Vancouver in March 2015. I contacted several car shippers and read a lot of reviews on the web. LHF finally offered the best price. Although I was a bit worried (mixed reviews on the web), everything went really very smoothly: customer service and communication was very good, the car arrived without problems after 2 weeks (as planned) and they even washed our car before we got it back. Based on this experience I can recommend them for value for money and overall quality. read more