Just leased my new 2026 Honda Cr-V Hybrid from Norm Reeves Honda West Covina and had an amazing…read moreexperience! Big shotout to Kunaii Sharma for making the whole process smooth, stress free, and actually enjoyable. He was super helpful, patient, and made sure I got exactly what I was looking for. If you are in the market for a car, definetely ask for Kunaai-you won't be disappointed!!!!

Hovig Masoyan is great…read more Met him a few times to try and get out of my lease. He went above and beyond to make sure I got the best deal possible and made me feel like he had my back. Sure enough, he got me the best deal I didn't think was possible and he helped me into a new car. Definitely would come back just to work with him in getting a car again. Thanks, Hovig!

I had a great experience working with Tony F. He's down to earth, transparent, and made the entire…read moreprocess feel straightforward from start to finish. I called ahead, set an appointment, and was in and out the same day. The process was simple--especially since I was paying cash--and there was zero pressure at any point. It really felt like the focus was on service rather than selling. Overall, a smooth, efficient experience. I'll most likely be back to explore their battery warranty options once I've had a chance to review the terms more closely.

I visited to look at a car after speaking with Tony. The employee I was originally told would…read moreassist me never came out, and I didn't really get an explanation as to why. During the conversation, Tony explained they have a "no haggle" policy, although I personally did not see any signage stating this, nor was it displayed anywhere on their website. The asking price was also noticeably higher than the TruCar price, though he did say he could bring it down closer to that advertised amount for me. I explained that I was already using the TruCar value as my reference point and still wanted to negotiate because, in my opinion, the vehicle being sold as-is and having some issues, still seemed overpriced compared to similar cars on the market. He continued to repeat that they do not negotiate, but said to let him know if I changed my mind. Overall, the experience felt very sales-oriented. Tony is clearly experienced and personable, but I would encourage buyers to carefully review the pricing, vehicle condition, and any paperwork or financing applications before moving forward.

Amazing experience with Phat Auto, normally I avoid dealers because trust issues lol. I appreciate…read morehow everything is very transparent and Jue auto did an inspection prior to purchase. I'm so in love with this baby!! It's a dream car from 2002. I highly recommend and what an incredible experience

Took good care of me when I bought a high mileage Lexus from him. Truck was nice. Told me it had…read morebrand new valve cover gaskets and he did them personally. After 15+ years experience at Longo you'd think that would mean something. It doesn't. I haven't even put 20,000 miles on the thing and I'm doing valve cover gaskets. It's was weeping oil a couple months after I bought it but by the two year anniversary, I've got oil leaking everywhere. Had to go to Crown Toyota and spend $300 on parts and fix it myself. This place isn't going to give you any advice or answers once you drive off the lot. So...you know what they say: Buyer beware.

10/10 good customer service and had a amazing time well greeted. Ask for Tyson he is great 10/10…read moreoverall want a car or need one he is the man

First time car buyer!! And things went super well with Irene, she heard me out and got me what I…read morewanted overall!! Was happy with the outcome and got my first car from dealer. She's the best

It was an amazing experience !!! Justin paid attention to…read moredetail . Super friendly , attentive and knowledgeable . Great energy , hard worker . Grateful for Him. I recommend him to anyone looking into purchasing a car. Greta customer service !! Thanks again Justin

I recently had my Toyota Camry serviced and worked with Mandi Davis, and I couldn't be more…read moresatisfied with the experience. She was incredibly helpful throughout the entire process, providing clear guidance and making sure I understood what was being done to my car. What I appreciated most was her transparency she kept me informed every step of the way and made sure there were no surprises. Mandi took the time to explain the work being done and answered all my questions with patience and professionalism. Thanks to her excellent communication and attention to detail, the whole experience felt smooth and stress-free. I highly recommend working with Mandi Davis if you're looking for someone who genuinely cares about customer service and keeps you well-informed.

All went well! I have an old 2012 Jeep, the airbag sensor came on and I discovered I have an…read moreextended warranty. I called in and spoke to Jerry, he said they open at 7am and to bring it in in so they could take a look. Upon arrival I spoke to Daniel about it, he made everything clear and understandable to me. My car was done in a few days and I drove away happy. I am super pleased with the customer service at the service desk!

Took my Challenger in for a high pitched squeak and what feels like a hard bump when turning at low…read morespeeds to the right. My powertrain warranty is still good, however, the service department advised that each issue would cost $240 to diagnose and wouldn't covered by the power train warranty. If the issue ended up being power train related the work would be under warranty but the $240 diagnostics FEES would still be paid. This feels like a scam to me. This isn't the first time I've brought my car in for these issues, they just failed to fix them. The diagnostic alone was quoted to take 2-3 days to complete and not including Saturday, which today is Saturday. Then longer for the work to be completed. This isn't the first time I brought my vehicle in for these issues, they just failed to fix them the first time. Dodge has really failed me as a customer and because of this I won't be buying another Dodge. They don't make them like they did for Al Bundy!

If your in the market for a GMC product look no further. I dealt with Rudy Knoblach directly. He is…read moreno nonsense as you can be. Gives you the price up front and qualified me with every possible rebate and incentive on Sierra 1500 SLT fully loaded. Scott in financing was very chill and not pushy. Car buying can suck but these guys are not like that, they dont put add ons or hidden costs. Great buying experience!!!

had a terrible experience working with Rudy Knoblloch at Reynolds GMC. At first, he came off…read morefriendly and helpful, but that completely changed the moment I mentioned I was shopping around and comparing prices with other dealerships. The pricing he gave me felt seriously inflated, especially for a truck he didn't even have on the lot and needed to source from another dealership. He became extremely pushy, constantly pressuring me for a quick answer because, according to him, he had to "lock it in" elsewhere. I specifically asked questions about the "max trailering" package because I wanted to understand if it was worth it. After doing my research, I decided I didn't need it and didn't want to pay an extra $5,000. That's when the attitude really shifted. He kept pressing for a "final answer," and when I told him I had doubts, he abruptly said he would be "bowing out." Trying to still move forward on my own, I simply asked him which dealership the truck was coming from so I could follow up directly. His response? He told me to f*** off and refused to share the information. Completely unprofessional, disrespectful, and honestly shady behavior. I would strongly recommend taking your business elsewhere if you value transparency and basic respect as a customer. F this guy, dont work w him . Hes got a pushy attitude snd a two face, he really lived up to the "used csr salesman" shadiness.

We initially came in to look at a car and decided to continue our search . After visiting several…read moreother dealerships and interacting with different salespeople, my husband and I agreed that this dealership stood out above the rest. A week later, we came back and purchased the car and surprised our daughter with it for her birthday. The entire staff is truly unmatched. Everyone was helpful, polite, and never pushy, which made the experience stress-free and enjoyable. Thank you to Joe and the entire team for making this such a special and memorable experience for our family. Highly recommend!

Don't recommend shopping here. The sales manager will say any lie to get you to buy a car. They had…read morea car I was looking months for but I ended up walking away due to their extreme lack of professionalism.

Bought a car here and I have not enjoyed the car I've spent over 4K in labor and parts to get the…read morecar working and something is always breaking the owner promised to fix my sunroof and some interior parts never got down they just beat around the bush till the 1 month warranty is up then your on your own if you buy a car here and it gives you problems in your first month give it back to them the worst place to buy a car all thier car are temporary fixed till they sell please check car fax they told me the car never been in a accident and gave me a fake car fax when I try trade car in cause of the problems it been giving me turns out the car has had three big accident and 1 that bent the frame and the dealer didn't want to buy it because the car was not gonna be able to put back to sell on the lot with the damage record don't bug a car here stay away

Friendly staff. They…read morehad the car I wanted. We worked on a price and we agreed. I had an issue the next day, and they took care of it within that day and even offered me a loaner. Great service, nice people.

I had a frustrating experience at Lexus Cerritos--poor service, unexpected charges that weren't…read morepart of the original service package, and pricing that didn't match what was quoted online. It honestly felt misleading, and I even considered taking it further. Thankfully, I decided to try Longo Lexus instead, and the difference was night and day. The entire process was quick, smooth, and refreshingly transparent. Pricing matched the original estimate exactly--no surprise add-ons, no upselling, just honest service. A huge shoutout to my service advisor, Kelly Yang, who was incredibly professional and thorough. He clearly explained the work being done, set accurate expectations for timing, and even applied a promotional discount. After my prior experience, I walked in expecting the worst--but was genuinely impressed by the level of care and integrity. While it's a bit of a drive for me, it was absolutely worth it. I highly recommend Longo Lexus if you're looking for reliable, straightforward service without the hassle.

I know everyone that lives in the SGV knows about Longo's reputation as the go-to place to buy a…read moreLexus or Toyota. Last month, I had reached out to Longo online to request a quote for a 2026 Lexus NX 350h Premium. I notified them of the price I had received from a different dealership and was told they would "match" any competitor and also honor a discount I had received using the Costco Auto Program ($2500 off). They even notified me of their special APR rate for March 2026. Things seemed to be going well, but they didn't have any inventory and the car I wanted would not arrive until the following month. They also said they could not honor the APR for next month since it was a special promotion only for March. I called Crown Lexus and they were not going to receive any new NX hybrids until April, but the salesperson from Crown said their dealership would honor the discount from Costco and the special APR rate even though the car would not arrive until after the promotion was over. I called Longo back and notified them of what Crown was going to offer and instead of matching the offer, they said they'd only give me a discount of $1500 because there was a "shortage" of the NX models. I was a bit disappointed in their response and ended up going with Crown Lexus and reserved a car that was assembled in Japan. Also, check their inventory because the cars are assembled in either Canada or Japan. If the VIN number starts with a 2, the car was assembled in Canada.